My husband and I needed a reliable place to replace our the carpet before we moved in our new home…read more Jill provided excellent 5 star customer service and exceeded our expectations. She truly had our best interest in mind as if we were buying from a family member. She is an expert in her field and really knows all things carpet. She was very nice and really understood our preferences regarding color and quality. She didn't upsell or convince us to get something outside of our price range. There is a big selection, which was easy to navigate with her guidance and suggestions. She advised us which sections were within our budget and sourced nearby so we can get it installed within our short time frame. She not only made great recommendations with carpet colors but also gave us great home decor tips. Buying our first home had its stresses and unexpected delays, and we're glad we found this wonderful carpet place.

Not sure what happened or why they apparently shunned us…read more Had passed their store on Pico Blvd. for decades, and when it came time to replace our carpet, we wanted to go to a reliable company with a long track record. So I called, and then visited the store (trekking from Encino to Beverly Hills) and they were very nice. Met with Evan Biren, whose father and uncle had started the place about 70 years ago. He was knowledgeable and patient, and we came up with a few options to consider for our home . He had samples sent to our home on a timely basis and also sent a woman to measure our home. This is not a small job, over 200 yards and we weren't looking for cheap carpet (the two other estimates came in around $20K). So we were surprised when we didn't get an estimate whatsoever. Multiple calls to Evan -- ten days after the woman who measured had visited our home -- were unreturned. I'm disappointed and confused. Our interactions with him were, in my opinion, very friendly. Not sure why they chose not to bid on this job...maybe they only want business from people on the westside? He just ghosted us. Maybe we dodged a bullet? If it's like pulling teeth to get an estimate on the front end of a job, what would have happened if we had some sort of issue AFTER it had been installed? So, the three stars are based on a 5 star performance when we visited the store, and a one (or zero) star performance thereafter. Like I said, I would have appreciated the opportunity to do business, but perhaps Encino just isn't cool enough for a Beverly Hills store.

We were introduced to A-1 Floor Covering about three years ago through a client who had been…read moreworking with them for many years, and we've been consistently impressed ever since. This family-owned and operated business is well-run and highly dependable. Sam and Stan are excellent to work with--organized, responsive, and skilled at coordinating with tenants to ensure installations go smoothly. Their pricing is competitive, and the quality of their work is consistently high. I've also had the chance to visit their beautiful showroom, which is thoughtfully curated and makes the selection process easy and enjoyable. A-1 Floor Covering has become a trusted partner for our flooring needs, and we highly recommend them.

Classic bait and switch used here by Stan and company. I called to inquire last Friday for the…read moreCoreTek Red River Hickory flooring and Stan got all the information. He quoted a sale price and advised me to message him on their website for the exact square footage and any trim pieces needed. I messaged on Monday evening the details of the order and followed up with a call next day. Stan said the sale price is over and cannot be honored while giving the regular price. Id I knew the sale ended when I called I would have placed the order while he was on the phone. At least let people know that the price is changing soon so customers can plan accordingly. Hopefully, they use better sales practices with others.

Good and honest company. I sent them a photo of my tenants damaged carpet and Melrose Carpet…read moreinformed me it was not repairable. They were 100% transparent and honest.

Really happy with our our new area rug. Good quality, reasonable price, and went out of their way…read moreto make and deliver it on short notice during the corwded holiday season. Isac was help and straightfoward. My only nit is their store is a bit disorganized - but hey - that is part of the charn of a long standing local business. Overall, extremely pleased and highly recommend. Support local businesses!

We've done several project with these guys at this point so this review is long overdue. These…read moreguys are absolute class acts. Their prices are always fair and they've been flexible and patient when things change. The brothers are the sweetest guys in the LA tile game. We'll be back soon!

I can't emphasize how great of an experience I've had with Cosmos Flooring and their entire staff…read more From the moment I walked in, the gentlemen helped me for countless hours on multiple days and worked with me until I picked out the perfect flooring for my project. Their professional demeanor, good prices, and excellent customer service has earned them a true 5/5 star rating. I'd rate them 10 stars if I could. Highly recommend working with Cosmos Flooring! Thanks again!

I noticed a few negative comments over the past few yrs for Crenshaw Carpets. These were during…read morethe Pandemic AND during an ownership transition at the company. In August/September 2022 Crenshaw Carpets did a great job on our carpets for 4 upstairs bdrms. The carpet we selected for our master bedroom had a pattern that showed the seam depending on the light coming through the windows. They came out 2 times trying to resolve the issue with no luck! Finally the owner, Bruce, ordered a new piece of carpet and the installers replaced almost 1/2 the carpet in the master bdrm, after which the seam was invisible!! This cost the company a fair bit of money, but they stepped up and did whatever was necessary to make it right. Not many companies would have gone to these lengths and costs to provide customer satisfaction.

Their customer service is horrific! The guy Bruce is a…read morerageaholic, screaming and yelling at customer when his company is at fault. They make promises they can't fulfill then had the audacity to hang up the phone! I am a customer that provides accolades when due but I am also the customer that provides caution to consumers when companies are horrific and extremely unprofessional ! Take caution when things are too CHEAP there's a reason! Run DO NOT WASTE YOUR TIME WITH THIS COMPANY. And Bruce, go get some mental health you need it!

Local Gem for Hardwood Flooring…read more I've been a customer here for nearly a decade and couldn't be more loyal. First worked with them on flooring for my store about 9 years ago, then again for my home 7 years ago. This week I went back looking for a replacement stair nose for an older installation, and even though the exact product has been discontinued, the team went above and beyond to find me a great match. What really sets this business apart is the personal attention and expertise. Everyone is genuinely friendly and helpful - they actually care about solving your problem rather than pushing a sale. In a world of big-box stores and corporate chains, it's refreshing to work with a business like this! If you're doing any hardwood flooring work, I'd strongly recommend coming here. Their product knowledge is solid, their service is top-notch, and they'll stand behind their work. I honestly can't imagine going anywhere else at this point.

Customer service amazing!! Prices even better...work was perfection I'm very happy with my floor ..read more

We recently bought a new house and had some renovations where we switched out the carpet for…read morehardwood flooring. We went to the Pacific Hardwood store multiple times in person to see all the different options and Jay and his team were so kind and helpful throughout the entire process, and the wood is stunning! Thank you so much, Jay and team!

After the Palisades fire, we decided to replace carpeted stairs with hardwood. This company was…read moreamazing - we were on a tight schedule and they got everything done in a timely manner, the stairs look great and match the existing hardwood perfectly. I'm so happy and highly recommend Pacific Hardwood Flooring!

Súper profesional the installation crew are so nice respectful…read more VB the salesperson superb Highly recommended

Matthew is not only a professional and understands his inventory, he handles disputes…read moreprofessionally and with care. If your trying to find a dependable supplier, I recommend working with Matthew