They never get back to you when they say they will, very poor customer service and price quote was…read more$2500.00 - $3000.00 dollars higher then all the others I received. You also have to go to the store and pick the floor you want to get someone to come out to measure for the estimate and then wait around for over a week. Most flooring contractors bring samples to your house.

Over the last few months, Floor Town has completed two flooring projects for us. The first was…read morereplacing our outdated vinyl tile in our kitchen with beautiful luxury grouted vinyl tile. After that project went so smoothly, we decided to again have Floor Town replace flooring in two rooms plus a hallway in our house, this time using sheet vinyl in one room and carpeting in the other room, hall and stairway. Again, everything was done beautifully, even though our house is over a hundred years old and, as such, has some quirks. From the beginning it was a pleasant experience when we went to the Floor Town showroom and Michele, our salesperson, greeted us. We looked at possibilities for flooring there and narrowed down our choices. I had an idea of what I wanted, and Michele presented various options. Her ideas were invaluable: For instance, I went in sure that I wanted ceramic tile, but she also suggested the luxury vinyl tile which we now have in our kitchen. It is not hard, cold and subject to cracking, but has the same look as ceramic, and I am grateful for her suggestion. Then Michele came to our house with the samples we had chosen in the store, and we made the final tile choice. She was patient and knowledgeable, and thus the final result was exactly right. She did the same thing again when we chose flooring for the second carpet and sheet vinyl project, which also resulted in complete satisfaction. In fact, she brought an additional carpet sample to our house besides the ones we had found in the showroom. The carpet from that sample is now the one we have on our floor, because it was perfect for the space. I also cannot say enough good things about the guys who did the installations. They were not only precise and professional in their work, they were also pleasant and unobtrusive while they were working. From start to finish, it was an excellent experience!

Travis from Premier did an exceptional job on refinishing the beat up hardwoods. He worked with us…read moreto find the right combination of finish and gloss to ensure the two wood types (oak and pine) would match best. He put down several samples and let us choose which we liked best. The humidity was high in our home due to other contractors coming and going and he had to come back a third day to buff the 2nd coat and add the 3rd. Outstanding job. Fairly priced. Recommend to all.

Travis, was very professional with the installation and finishing of our new wood floors. His…read moredustless system is the real deal, he has great attention to detail, very flexible with scheduling and most of all GREAT PRICING!!

The team was great! Floors look beautiful, the guys were efficient, Berti was very communicative…read moreand they left my house spotless.

Unprofessional. Never called back and never responded back to my texts. For what reason I have no…read moreidea. Called this company and spoke with Berti. I had water damage to one of my room upstairs due to a radiator leak. I wasn't sure if we needed to do just the 1 room or the whole upstairs since the wood is all connected. When I had spoken to him on the phone he said there may be a slightly different color if we do just the one room. So before he came out, I asked if he can get us both quotes. He came out when I wasn't home but my wife was. He didn't measure anything. Look at the room where the damage was and left. He didn't look at the rest of the upstairs. I didn't get a message for him so I texted him. He gave me a quote for the one room. I asked, do you have a quote for how much it would be for the whole upstairs. He said he didn't look at the other room upstairs. I described the size of the other room upstairs and he texted back with a quote. I asked if you can send me in writing the 2 quotes. He said he has to charge me $150 for the quotes. Then I said, "What? Why?" He never responded. Just in case he didn't see it, I text him again the next day. He didn't respond again. Extremely disappointed with him and his lack of response.

Billy, John and the entire Powell Flooring team are terrific…read more They replaced our dining room wood floor and it looks great. Professional, prompt, quality results and fair pricing, I highly recommend Powell Flooring. Scott L.

Got the name of this company from someone and didn't know what to expect. These guys are…read morephenomenal!! They came out and went over exactly what I wanted to do, gave me options, and then said they would send the quote. Got the quote quickly and proceeded from there. I wanted to rip out the 60 Year old floor in my kitchen and have the floor match the existing hardwood floors in the living room and dining room since all the rooms are now open and flow into one another. Also wanted everything stripped and stained to match, including three sets of stairs and upstairs hallway. I will post the pictures but they do not do justice to how stunning the floors look. Everyone who has seen them can't stop complimenting them!

Great people you deal with, fast service And half the…read morePrice of Empire...CANNOT RECOMMEND MORE.. The only choice..

I can't speak highly enough of Rene, Oscar, and their team. Carpet Kingdom refinished my hardwood…read morefloors. They managed a difficult job with professionalism and communicated perfectly. Very easy to work with, and fair pricing (I received 3 quotes for the job). I will absolutely be using them again if/when I have work that needs to be done.

I approached Hoffman at the beginning of March to install a new handrail, newel post, balusters,…read moreand fix a broken step for the primary staircase of my home. Once the work was done, we would have them then install a runner. We were excited to use Hoffman from all of the amazing examples that they shared on social media of staircases and homes they 'claim' to have renovated. The sales team in the store was as you would expect for a boutique mom & pop shop... an air of pretentiousness in a relatively humble environment. After insulting my wife & I by assuming we were looking for a budget-friendly deal, we ultimately were left to search the store and pick out the runner we wanted. After deciding, we scheduled measurements for the following week. As we attempted to leave, the salesperson insisted on following us out into the parking lot to put samples in our trunk, however, I believe this was a further attempt to 'size-up' our budget based on what we drove. Anthony, the third generation in this family-run business, showed up at my house the following week. He was here for approximately 20 minutes, took the measurements, and advised he would be in touch in about a week once all of the materials were in. He advised everything needed to be special ordered. The job was quoted at $4,000. I accepted. One, two, three, then four weeks go by without hearing from Anthony. As it had been a month, I called the store to find out what the cause of the delay was. They advised that the materials were expected to be in at the end of the week, and apologized for the delay. I was completely understandable, as I was just happy to have Hoffman come do the work in the first place. Afterall, the pictures they continued to share on social media looked amazing. I wanted the same in my house. Three more weeks go by, then I get a call from Anthony saying they are ready to start the work. I was thrilled. Anthony's 'team' showed up on a Friday towards the end of April. They demo'd my existing handrail and newel post. As they went to replace the broken step, they realized that Anthony ordered the wrong thickness, and the correct one would have to be special ordered (again). Given that 8 weeks had already passed, and frustrated, I called Anthony and advised rather than ordering 1-custom step, please replace all steps with standard thickness ones. He apologized and advised that the total cost of the project would now be $6,000. This was still well within my budget so we agreed, and the team would be back the following week to continue the work. The team shows up the following week, rips out all of the stairs, and replaces with 'new' ones, and 'finishes' the handrail/newel post. After two coats of stain, Anthony texted me and advised the project was done and we were ready for Carpet. Here's where the story really gets interesting: --Nothing installed was special ordered and is readily available at Home Depot. --Each of the 11 brand-new stairs they installed had scratch marks, pencil marks, or dents. --The newel post had approximately 50 blemishes from improper sanding/staining. --The balusters were installed upside-down! Then corrected via using glue and wood filler to partially cover all of the knicks and holes they just put in the brand-new materials. ---They did not stain the visible undersides of the new steps --They did not stain the backside of the handrail against the wall --Multiple sharp/jagged edges were left exposed --They did not clean-up their worksite, leaving half eaten fruit in my garage. --They used two different types of balusters after they 'fixed' the original mistake. --They did not come with their own sufficient materials and used my personal table saw/miter saw. --I come to discover that the 'team' Anthony sent to my house had not worked for him before, and were effectively unskilled day laborers. --At no point did Anthony ever come to check on the work. Clearly, Anthony/Hoffman contracted this project out, in an attempt to make quick cash off an unsuspecting customer. I called Anthony and told him to come look at the work. Originally, he was very combative and continually corrected the language I was using to describe the work his team did to my house (if the work looks like ..... it probably is). He tried to persuade me to let him come back and try again, but as he already dragged this process on for 2+ months and had his team at my house 5+ times, I was not interested. Given my dissatisfaction and the clear evidence that he had tried to scam me, he fully refunded my deposit and did not charge me for the work. I didn't want to write/post a review but given that Hoffman is still actively advertising their stair 'services', I felt it necessary to share my experience. p.s. the pictures hardly do justice to how poor the work really is.

This is our second experience with Hoffman Floor and Home which should tell you how satisfied we…read moreare with their work. They are fantastic from beginning to end. Tony, Anthony and Ed are very knowledgeable about the products and give realistic picture of how the project will go. They installed our Villa Borehsie flooring on the kitchen/living room level of home during a kitchen remodel. My wife loved for flooring so much that we brought the team back to put the same flooring down in our ground level family room. The install team was great. They worked clean and got the job done in the time that Anthony estimated it would take. I am glad we went with Hoffman floor and home for our flooring needs and expect to see them soon enough when we are ready to do the bedroom level of our home! Thanks guys!

Rarely one takes a chance on a company found online without referrals from trusted friends or…read morefamily. I went against my typical decision making process and picked not the cheapest or recommended by other people I know, but purely on professionalism as shown via Yelp reviews, speaking on the phone directly, and the quickness a quote was sent to us. I'm so glad we picked Allex to do our floors. They showed up on time, as promised, and finished quickly in 2 days. This was a daunting task. Furniture needed to be moved out, closets emptied, etc... and then we had to leave on vacation right after the job was done. Tight schedule. Allex came in with a team and delivered. My wife was very happy with their work, and she's the one who focuses on every little detail. This company deserves to be praised for their work ethics and impecable work.

Allex refinished our white oak floors to look even better than they did when we moved in! Fair…read morepricing and fantastic service that went above and beyond. I highly recommend.

Had new flooring installed in one room, stairs, hallway, and another room stained to match. This…read morecompany was fabulous. They did a great job. I would highly recommend!

It started with a prompt and helpful response to my phone message. Then a next-day estimate, which…read morewas reasonable and thorough. My questions were answered promptly. And a week later the job (laying my self-purchased vinyl plank in our kitchen and foyer) was done in a day and a half. (Incidentally, Humberto's quote on how much flooring I would need was spot on.) He and his crew member did a neat, clean, beautiful job. They arrived promptly both days, worked hard, cleaned up inside (but did have to leave the old flooring for my trash pickup*), didn't waste time, and respected my family and property. I recommend. * They would have come back and removed the bags of old flooring for an additional charge. That hasn't been included in original proposal; I opted to try to get my trash collector to take it.