Buyer BEWARE. What was sold to us was luxury vinyl plank floor for the kitchen area. Supposedly a lifetime warranty. Was not installed properly. Floor not leveled correctly, planks separated all over. Sent crew three times to fix it. I could have hot glued it myself and done better. Company does NOT stand behind poor installion practices. read more

Terrible I would never use them again. We ordered two floors, one for our bathroom and one for our kitchen. The bathroom floor was put in so poorly. They had to redo it new flooring. The kitchen floor, the board separate and they blame it on our kitchen chairs, which have wheels we were never told at anytime we couldn't have wheels on our chairs. They will not do anything to fix it either blaming it on the chairs so now I have a kitchen floor with boards that separate and kitchen chairs with no wheels. read more

I recently moved into a new home, and desperately needed to change the carpet in the bedroom due to pet odors. Adam in the showroom was extremely helpful, made the process quick and easy, and helped me get exactly what I needed, for a reasonable price! As a plus, the installers were extremely kind, communicative, and respectful. read more

Very helpful through the whole process of picking out the carpeting and scheduling the install. The installers did a great job as well

Just had two rooms carpet. Beautiful. Installers were polite and did a superior job. Thanks to Adam at the West Allis store. I couldn't be happier. read more

Extremely satisfied. Very helpful and professional. They paid great attention to what we wanted and figured it out . . . which isn't always easy! read more

Changing my review because the area manager contacted me several times, we discussed my issues, and he has offered to come look over the install job, see what he can do to make things right. To Carpetland's defense...all of this should have been dealt with by the flood repair contractor (Paul Davis), not me or Carpetland. The Carpetland area manager came today (braved the snow storm to hold to his commitment - this alone tells me he has taken this seriously) and we looked over the floor and the issues I have. He has very graciously offered to fix what can be fixed and help in anyway he can to get the floor looking like a professional installation. The fact the area Manager took the time to contact me, came to meet me and see the issues in person AND offer to make amends speaks volumes. Knowing they stand behind their product and their installations makes me realize they are indeed a good business and people should trust them with any floor repairs/installations of new carpet or LPV flooring. I highly recommend Carpetland. read more

Worked with sales associate Jacob @ WA location and he was great! Answered all our questions with ease and no pressure to up grade even though I decided that on my own! Installers very nice, got right to work and took all garbage with them. Carpet looks beautiful and we couldn't be more pleased with entire process! read more

They did our basement and then we had them come back to do our upstairs a year later, great service and install. Competitive price and service was good from measurement to install. Would definitely use them again. read more

What a difference Customer Service makes! In less time than it took me to drive from the horrible experience had at another store, We Have Carpet!!! Rick was great from start to finish. He did not even trying to up sell us on a more expensive carpet and pad. I hope the carpet the installation goes as smoothly read more

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I recently used Carpetland for our flooring that we had installed over the summer. I was extremely frustrated with the whole process of our purchase from carpetland. It seems that as soon as we pulled the trigger and decided to go ahead with carpetland that everything fell apart and just became increasingly difficult. And seemingly nobody could help or knew what was going on. It started with our original salesman leaving the company. Nobody reached out to us about his departure. I had reached out to him directly a few times, obviously with no response, and then we had to call the office to find out that he was gone. At that same time, we were told that our install date would not work because you did not have the stock for the job. This was very frustrating as I feel the company should have reached out to me instead of me having to search for info, and we were only 2 days from our scheduled install. Then after weeks waiting to hear from carpetland about when the new stock had come in, I finally called. We were told that the stock HAD come in and we could schedule the install. Again, why did WE have to reach out to the office? Now that our flooring install was scheduled, a month after our original date, there were more issues to come. Installers didn't know they had to move some furniture, and gave my partner grief about it. We warned the company many times about asbestos tile under the floor in the main floor. The installers found more on the stairs leading into the kitchen and without warning my partner, started scraping and tacking into the tiles. Maybe that's a normal thing for installers to do, but it scared my partner like crazy. I find it to be completely irresponsible. Then the installers left. They did not install the flooring in the upstairs hallway as originally quoted. Extra flooring was left lying around. Again, I was not contacted about next steps or status of the job. I again had to call to find out. We had to schedule another time for installers to come back to finish the job in the upstairs hallway. Apparently our quote was misread? But they came back a second time to install it. Yet again, the job still wasn't done. The transitions for the hallways floors to the bedrooms were not done. We had to schedule a 3rd time for installers to come put in the transitions. And they don't even match. AND the finishing around the walls upstairs was not finished, thus the installers had to come back a 4th time to install that. I was dumbfounded. We spent $6000 on this flooring. This is a lot of money to us. I understand that this is probably just a minor sale to carpetland, but it was a big decision for us. We're happy with the main floor, but everything it took to get there was absurd. Why weren't we contacted as soon as our original salesperson left? I feel like there should have been a whole quote/job redo when that happened. And once they got a hold of the info, how was it messed up so much that installers had to come to our house 4 times to get the job done? We had to make changes in our schedules 4 times to make sure the install could get things done. That seems extreme. I tried many times with phone calls with carpetland, and others in the office to get these things fixed during the process and never was I offered more than a half-hearted "sorry." I'm not sure what can be done about it now. I'm sure the company was frustrated with the way our salesman left things, but please try to imagine how frustrated we are having spent $6000 on a terrible experience. I followed up with the salesperson who took over our project about my frustrations and concerns over a week ago. I have heard nothing back. read more

We looked at many places and got quotes for all of them, Carpetland had the best prices and a large wonderful selection. We liked one carpet and we got an estimate based off the MLS for our house, as we hadn't closed on it yet. After we closed and decided to go with them, our salesman Dave VanDorf, came to our house at 8:30 in the morning on a Saturday to measure. He had everything ready for us to sign and make payment later that day. We had the carpet installed that Thursday. Yes there were a couple of miss communications, but nothing major and everything resolved to satisfactory condition. We love our new carpet. Thank you carpetland. read more

Carpetland USA Flooring Center West Allis - Close up of Mohawk Stormy Seas - Flooring Near Me - West Allis, Wisconsin

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My husband and I stopped here to check out what carpet options they had because we were interested in replacing some carpet in a bedroom. The sales people at the actual store were very helpful with what we needed. We were able to purchase a remanent piece of carpet that was just big enough for the room we were carpeting as well as installation for $300. The slight issue we had were with the people that were installing our carpet. We were told that the installers would arrive between 12:30 and 1:30, which was fine because I would be home then. BUT they called my husband at about 10:30 stating that they were on their way to our house to install the carpet - what!?!? That was 2 hours before the time we were told! We told them that we wouldn't be home until 12:30 pm and they seemed to have an attitude about it but they agreed. When I did get home and they installed the carpet, which I didn't have an issue with. They were able to complete the job about 1.5 hours. Store service: 4 stars Install service: 2 stars read more

Carpetland USA Flooring Center West Allis - Flooring Near Me - West Allis, Wisconsin

We've gone with Carpetland the last two times we had a flooring need. It no longer pays for us to shop around. First time our finished basement got wet and all the carpet had to be replaced. With their remnant selection, they blew the competitors pricing out of the water and the work was top quality. This year we wanted to replace upstairs carpeting with a hard wood. We were set on something before we walked in, only to later find out it was no longer manufactured. John Shinkle was an awesome salesperson (actually the sales manager). He measured our place, and we eventually realized luxury vinyl planks were our best option. He got us a very fair price, and more important, a great crew out. We have some really heavy furniture. And every part of the install exceeded my expectations. read more

UPDATE: Carpetland did tear out and re install the area that was stained, as well as reimburse us for the cost of our contractor to come back to make repairs. The second crew that came was EXTREMELY professional, clean, and made sure we were completely satisfied with the finished product. Emery, the owner, and Michelle, the installation manager, were excellent to work with, took ownership of the problem, and did everything in their power to resolve the issue. I would advise that if you don't feel comfortable with a sales representative, ask for a different one. If we didn't have an issue with our initial installation, I'd wholeheartedly recommend them. read more

We recently replaced our carpet and ceramic tile with vinyl plank. My only big recommendation to anyone would be to buy the material here, but find your own installation crew. The store has good options for vinyl flooring and helpful sales team. They did over estimate the amount of flooring we needed by a fair amount. We have enough left over to do an entire bedroom. My issue with installation was that the skill set was average. Generally things look pretty good, however there are a few areas where they just didn't seem to have the craftsmanship to make it look really nice. I will likely have someone else come in and fix these, especially in the bathroom where it's likely water will get under the tile that isn't laying right. I also had to ask the installation crew to be respectful of our home as they scratched the walls while removing the carpet, and left water rings on our woodwork by leaving water bottles on it. These are things you'd just expect they'd know not to do. read more

Carpetland USA Flooring Center West Allis - Flooring Near Me - West Allis, Wisconsin

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Our sales person was Adam and he did a great job. We had to come back in a 2nd time after the estimator came out (very promptly, I might add) and each time Adam was very pleasant to work with. And I gave him a hard time!! The installers arrived on time and were very knowledgeable. It turns out a part of the install was not needed and Carpetland was quick to give me a refund. My new flooring is beautiful and I highly recommend this location. Ours was a complex case -- having to get our sub floor removed before the install etc. Throughout the process, they helped immensely. We ended up getting vinyl flooring at the recommendation of the estimator and Adam. It's gorgeous -- we love it! read more

Everyone please remember, you get what you pay for. I was very unsatisfied. Wrong carpet, bad experience.

I love my new carpet more than a person rightfully should. And it was installed less than a week after I ordered it. This was my first time purchasing carpet, so I don't have anything else to compare it to. I like that I could walk in, browse a variety of rolls in the back room, and make an appointment to have it installed a.s.a.p. read more

I stopped by the Carpetland USA West Allis location. This is my second time working with this location and having carpet installed. Both jobs were set up by Jared Tio (Sales Manager). He is a very good guy to work with and will help with any and all issues that may arise. I stopped by on Friday and he stopped by my house the following day to do all the measurements that were needed. Approximately 40 minutes after he got his measurements, my wife and I stopped into the office and he was able to provide me a quote. While in the store I ordered the carpet. The Carpet was ordered on the 15th of February and it was installed on the 21st of February at my request. The two gentlemen, John and Joe Elliott (The Elliott Brothers), that came out to my home to do the install were two of the most professional, knowledgeable and polite folks you could meet. They stent time perfecting the job where I have 0 complaints. Could not ask for any more on this job. Carpetland USA is top notch in my opinion and I would HIGHLY recommend using them for your flooring needs. And if there is any way to get the Elliott Brothers to do the job. I would recommend that as well. read more

We used Carpetland 2 years ago when we had carpet installed in our upstairs. We were so satisfied with their efficiency & work that we decided to use them again. We worked with Rick in the store who was super helpful and knowledgeable with the two types of flooring we needed done at the same time of staying in our budget. They sent another person out for measurements who was not only friendly but again helpful in any questions or suggestions needed. The installation was scheduled quickly after. We were very impressed with Matt, who they sent to do our carpeting. Our flooring we needed throughout the kitchen was done quickly as well but was left with a few things that needed work after. Both Benson who installed the flooring as well as Rick were extremely patient, kind, and determined to complete the job with us completely satisfied. Which was and we were very much so. I highly recommend Carpetland! read more

Carpetland recently installed a new kitchen floor. The entire experience was painless and our floor is beautiful. We also saved a lot of money by going with Carpetland over another local flooring business. We worked with Rick at the store, we highly recommend him. read more

Pleasant enough people and certainly courteous. Had someone come out to measure and make an estimate. More than a week later...nada. Bought my tile elsewhere and it will arrive in a few days. read more

They overcharged me for a vinyl repair. 3'x3' square with vinyl supplied by me, left over from the original instillation. They charged me $300 for an hour's work. Way overpriced. read more

We just had our new carpet installed after visiting the West Allis store and working with Jake. He was fantastic; he did a great job explaining the process to us, and didn't try to 'upsell' us in any way. The installation process was just as described and we are very happy with the outcome! Thanks for the great product and service! read more

Just installed new LVP flooring in my home. Worked with Rick, was a seemless process start to finish even during these trying times. The installation and crew did an impeccable job, Rick was fun and easy to work with I highly recommend him. Great pricing too! Ask for Rick, you won't regret it. read more

Go elsewhere. Crews that lay vinyl were not professionals. Who they hire and who shows up at your door are two different things. They contract out the work. No IDs on the guys that come to your door, so how do they know who is here and what experience they have. One guy didn't seem to know one end of a saw from another. My new floor had to be ripped out. They also destroyed my woodwork and moldings. A new floor was laid, but after 5 years, the flat sheen is now shiny in areas. A total nightmare. Beware. read more

Had carpet and LVP installed. The subcontractor who installed our LVP did not install it right. He did not make the miter cuts on our step into the condo, he said most people just glue on an end cap, I thought, why doesn't he have the end cap and install it. We found out from Carpetland that it was supposed to be mitered because there is no end cap, so they sent someone out to fix that and look at why our LVP was so noisy in one spot. He said the seam between the carpet and vinyl was lifting up because it was not leveled WHICH WE PAYED FOR. So he tried to use crazy glue to glue down the seam and managed to spill the crazy glue on our new LVP. I told him to stop and contact Tim. Oh and did I mention that the carpet installers spilled glue on our LVP and never said anything. Now today, they were suppose to show up and fix our problems and Carpetland said they forgot to schedule us. So if you want someone to come out and install your LVP and have it installed right the first time go else where. Everything they do is with subcontractors. There is no craftmanship, just install and move on. Not once did anyone from Carpetland call to see if they could come out and look at it. So in a nut shell, they will be here 3 times to fix our LVP, maybe a 4th, because they will screw up the carpet side of the seam. like they said, you have to put done the LVP before carpet install, so now how are they fixing the seam without compromising our carpet. read more

I have used Carpetland several times over the past few years both for Residential and Commercial Installations. Most recently I used them on a remodeling job at our office. Our salesperson Chris Terry was very helpful and it was clear when speaking with him that he had a flair for design. The install went smooth and we are happy with the look. Using Carpet Tiles Chris helped us match our corporate colors which created a very professional and unique look. Our office stands out!!! read more

As I sit and type, I'm admiring my new carpet! We researched a handful of carpet places that were reviewed well online from others and narrowed it down to a few. Carpetland USA was not only the least expensive option, it was also the fastest. With a baby on the way, time to install was definitely on our higher list of priorities. They were able to measure and install in a week with the carpet they had in stock. We also saved money by choosing an in stock carpet. The install team was professional and courteous. Husband, dogs, and I are all a fan! read more

My initial impression was good. The salesman, Rob, was polite and helpful. However, after the guy came out to measure, the numbers I got were fairly more than I expected. I was going to go ahead anyhow but when I arrived to place my deposit, the numbers which I were given didn't match what I was told over the phone. (Rob was out so I had to deal with people that he had left instructions with.) In fact, they were $400 MORE on an already high quote. This made me very uncomfortable so I decided to get a second estimate from another company. For the exact same product and installation method- their price was more than $1000 cheaper- again I reiterate it was for the SAME EXACT tile, pattern and installation method! So, needless to say, I did not and will NEVER use this company. read more

Had trouble with pricing. They kept coming back with an extra charge and then they never showed up for installation. We did st least get our money back but will NOT deal with them again. read more

Great selection and knowledgeable sales people. Super satisfied with the sale, the installation and the follow up. I was so pleased, I went back to them for a tile backsplash job. I didn't even know they did that type of work but their selection was great and they made the purchase and install process super easy and fast! Thanks Rick J for all your help! read more

All we asked for was a quote from them on flooring that is being replaced by someone who scratched our floor. Mike from this store was extremely rude. His lack of customer service was embarrassing for the store. We needed 3 quotes from 3 different flooring businesses and the other 2 didn't need a floor picked out. They just quoted us the same floor we had. Mike refused to personally work with us and told me to ask for another sales associate because he didn't like my tone. Too bad. I am in the housing business and this will be the last time I work with carpetland. I have used them before for other projects but I'm done with carpetland. I will let everyone know how rude Mike was and to go else where. Just Sad. Hopefully Mike superior reads this and take care of this employee. read more

The in-store experience was great, in and out quickly and they didn't try to sell us something we couldn't afford. However, the installation was not the best. The two installation guys arrived late and took them almost 8 hours to do 450 square feet of carpeting that didn't require any moving of furniture or tearing out/removing of old carpeting. One of the workers kept taking smoke breaks right outside our house which is rude when you're on the job and when the smoke is blowing right in to the house. I've had much faster carpeting done by other vendors. Yes this was a cheaper place to go to but I've literally wasted an entire day for something that should have taken about half the time. read more

Carpetland in West Allis has horrible customer service and not professional at all. When in the store had bad service and the sales person arranged for a home estimate. He picked the date and time and never showed up. When I called him, he said he double booked himself. He never called that day to say that he double booked or anything. I would not waste my time or money with the company or their sales staff. read more

I purchased flooring for my small business. I even upgraded to a higher quality because the salesman suggested it. We have several stains and scratches in it, I have reached out several times to meet with me and they are just ignoring me. I thought they were a reputable company because they have been there a long time but I was mistaken. Please don't go through what I did. Go somewhere else. read more

Problem is with installation. I was quoted a time between 8 and 9. I specifically asked the sales guy for this as I had an appointment to attend. I call at 9 AM and they tell me 8 - 10 AM. I would not have taken the date with that in mind. I hate being taken advantage of and paying for it. Might want to take business elsewhere.....somewhere more reliable. read more

Came to get carpet for our whole house. Mike D was a great saleman. He showed us various options and answered all our questions. He came to our house to do measurements & called to verify installation date. The two men who put the carpet in did an excellent job, clean & accurate. The carpet looks AMAZING and we are soo happy. We'd recommend Carpetland & Mike to anyone looking. Thank you for your great service!!! read more

We ordered new vinyl wood look flooring which is supposed to have a 30 yr. warranty. The floor was installed in the Fall of 2014. Our kitchen table made a 6 -8 in scratch on the floor, which cannot be removed with any type of scratch cover. We called the store and they ordered a sample so we could make sure it still matched before ordering replacement snap in tiles. We've waited over 4 months and got the run around about the sample piece coming from the company that made the floor. First person never ordered it, second person never checked on the order and thought it was delivered directly to us, and the third person after an entire month told us the flooring has been discontinued and there are no other options. They told us the scratch was normal wear and tear. The installers never left us the extra pieces of the floor which we paid for and now here we sit with a floor that's only 3 1/2 yrs old with a big scratch on it and Carpetland says "sorry, not our problem". Also the carpeting we installed throughout the house which also has a 30 yr warranty is wearing terribly - and we NEVER wear shoes in the house. In front of every chair and the sides of every bed it is so matted down it's pathetic. I'm sure that's normal wear and tear too. Next time we're sticking with Empire. They stand behind what they sell and will fix or address ANY problems that arise from their products!!!!! Carpetland is a rip-off and I would rate them as a "buyer beware" - very unprofessional people who do NOT care about their customers. read more