I had a really rough evening turn completely around thanks to Justin at the AutoZone on University…read moreBoulevard in Round Rock, TX. I had driven to Round Rock to go to IKEA, and when I came back out to my car, it wouldn't start. To make matters worse, my hood latch was broken. I managed to fix the latch enough to jump the car and drive to the closest AutoZone. When I got there, I went inside and asked Justin if he could check my battery and alternator. He immediately grabbed his tools and came outside to help me. At this point I was flustered and stressed, and when he asked me to open the hood, I accidentally opened the gas tank instead. Justin never once made me feel embarrassed. He was patient, calm, and kind the entire time. Using a flashlight I handed him, he helped locate the latch, opened the hood, and started checking everything. He tested the battery, starter, and alternator, and all came back good. Then, without hesitation, he checked the battery terminals because my dad suggested they might be loose. Sure enough, the grounding terminal was loose. Justin tightened everything down, secured the battery terminals properly, and even noticed the battery safety bracket in the back was loose. Even though he absolutely did not have to, he took the extra time to secure the battery safely into the housing for me. The entire interaction was handled with patience, grace, and a genuinely kind attitude. I arrived around 8:45 PM and was worried the store might be closing at 9:00 PM, but Justin never rushed me once. I know helping customers is part of the job, but kindness like that matters. I was fully prepared to buy a new AutoZone battery if needed, but Justin made a stressful night so much easier, and because of him, I'll absolutely continue being an AutoZone customer. Thank you, Justin. You were amazing. I hope I'm remembering your name correctly!

Don't come here if you want your headlight replaced. I've been getting my headlights replaced at…read moreAuto Zones across Texas for at least 15 years. Apparently they don't do that at this location. The person who I spoke to told me that he "wouldn't know how to do that." Ok bro. I'll go to another location. And I did and 15 minutes later I had a new headlight.

The guy, long hair, behind the counter could not be bothered less to help me. Obviously customer…read moreservice is not his strong suit and I shall take my business elsewhere. Too many options for poor service in this day and age, do better O'Reilly!

I used to work here for a few years and I can say it's gone extremely downhill I have low profile…read morecar I couldn't access sight of the oil filter without taking it off and draining the oil I had gone to this oreillys and ERIC "helped" me and look up a filter for me I buy the filter and oil and go to change my oil I put on the oil filter and oil no problems start the car my OIL FILTER ROLLED OUT FROM UNDER THE CAR AND I NOW HAVE 7 quarts of oil in my driveway why did this happen you ask it wasn't installers error it wasn't the threads being messed up it was because this employee sold me the wrong filter turns out this dumbass looked up a c6 oil filter instead of a c5 and didn't think to double check with me what kind of vehicle I had Avoid this location at all costs if you do go in have your part number ready and don't listen to anything this guy from autozone now oriellys employee has to say his head is full of hot air and that's all he blows out Jeff fire this guy he's going to hurt more than help if you even care about your stores (Jeff is the district manager by the way)

Had a great experience at Gene's Auto Repair....Good work, punctual, organized, and nice Guys!!!!read more

To be honest... I feel bad that I didn't buy his services to fix my truck... these guys are 1000%…read morethe kindest professionals I've ever come across. I would recommend this A Team Motley Crew. But even though I didn't buy the repair services, the guys still found out what the problem was and even told me. My buddy said he'd fix it... still hasn't because it was a strenuous repair (funny how that worked right!?) yet still I have to give props where it's definitely due and this company gets all the love from me and my family. THANK YOU Gene's Auto Repair people come to your shop on negative emotions with broken cars and always leaves your place of work with positivity. God bless you guys.

Joe Bob let us take shelter in his business from the torrential downpour when we were evacuating…read morethe Two Step Inn festival and let us stay until we had a ride. He was so kind and I'd definitely trust him with my business!

Brought car in for new transmission. not even out of warranty, via time, transmission goes out…read more They say, bring it in again, and try to charge us 13k for a new transmission and cat after only running the codes, they didn't even drive it. I'm a mechanic, and when I tell you this was the most incompetent shop I have ever seen. then After saying the diag would be free the had the audacity to say, the diag would 166.00.... to run codes they didn't even verify through driving the vehicle ( because the brake lights where out they said ).

They replaced my starter in an afternoon and gave me a ride to and from my home. I highly recommend…read morethem. 5 stars

ATTENTION F150 OWNERS: If you find that your 10-speed…read moretransmission is shifting hard between gears, I HIGHLY recommend taking it to Landsdale Automotive in Georgetown for diagnostics and repair. They fixed my 2019 and it is now running like new.

I can always count on O'Reilly for fast and efficient service. I needed a bulb replaced on my car…read more The associate was so helpful. I was back in my car and on the road again in only about 10 minutes. Thank you!

I had a bad experience at autozone moments prior, so I had went to oreilys and was greeted by…read moreJames. I showed him a picture of what I was looking for and explained my situation... In which he actually explained and showed me what I needed and why. Bravo!! Thank you so much for your patience and help James :)

RUN!! I'm NEVER coming back. I had them install brand new LED headlights and running boards. It…read moretook a week+ for them to do it.. Once I picked up the truck they said "you will have issues with the running boards, they were "hard" to install. You should've got a different brand" mind you these are top Of the line running boards.. they were mad because it took more work for them. Secondly, the headlights. Right when I drove it off their dirt road, the blinker wasn't working. I took it back for them to Fix it, no "sorry about that" just looked at me like it was my fault. So they rigged it for a couple of weeks and now it's out again. Taking it to another shop to correctly fix the wiring issues since they can only mount tires and complain about hard work. No attention to detail, no quality work. Horrible.

If every establishment had customer service like this one the world would be a better place. Grady…read moreand Dino helped us out with our hitch and some other things we needed fixed but didn't know they carried going into it. Absolutely fantastic team of people.

Working in a parts store you have to have some sort of knowledge of not only parts but customer…read moreservice, a young man was working around 12:50 today and I showed him what I was looking for today and he didn't look, didn't help, didn't go over to the shelf where I'd been looking at or even look in the computer to see if they carried the item and were just out of stock. Just looked at me and said "if it's not on that shelf we don't have it." Awful customer service. You should at least look into it and offer an alternative (which they did have but I had to hunt for it. I will Not be returning because of the lack of care for customers. He seemed irritated and annoyed when I informed him of this matter. More interested in talking to the other employee than actually being helpful to customers.

Great new location. They offer pretty much everything you need, and if they don't have it, they can…read morecheck other locations. The staff is knowledgeable and friendly. They have a reward point system that really works !!!