Thank you Pep Boys team for taking care of our vehicle. I had no appointment, engine light on, and…read moreI walked in. I left it, they said they would take care of the car in the morning. They diagnosed the problem, communicated the amount it would cost and fixed our vehicle in a timely manner. The staff was great, especially Chris!

Overall, the service was good, but there was some miscommunication. Perhaps the Front desk guy…read moredidn't provide enough information about the estimate, which led to some confusion. The technician worked quickly; however, there is still an air sign after I drove some miles as requested. They may not have checked the door pillar for the recommended air pressure.

The team at Sound Solutions is great. They came recommended to me by a friend and they didn't…read moredisappoint. They were able to upgrade my 2011 vehicle to a new digital experience. They walked me through the process over the phone -- deduced my requirements and a quick snapshot of dashboard they ordered a head unit that matched my interior and looks like it came with the vehicle. They ordered all the parts and adapters so all my factory tech (steering wheel, backup camera) works as it always has. Their value was great and service was super fast.

Same day service to install a dashcam after calling to inquire. Made an appointment half an hour…read moreout, then was in and out of the shop in 45 minutes. Flawless installation, courteous service.

mr.rico rivera.. great employee for the company ford…read moredealership..when i show -up in the quick lane . every one is sooo pleasant & professional, that early in the morning. lol thank you mr. rico

I went to business website booked a day and time for service. I then selected the service i wanted…read moreoff there website. I selected Change Oil and Filter, Check top off fluids, set and check tire pressure, and reset oil light price which was listed at $28.17. I arrived for my appointment left keys in vehicle was escorted inside service center and was told to check in with front desk. I spoke with Mr. London Hall told him i was her for an oil change he said okay have a seat. I sat down 4 mins later Mr. Hall approached me and said my past works card was expired would i like to renew for a new works package. I told Mr. Hall no i want what i selected online just the oil change for $28.17. At that time Mr. Grayson Harazin who was seated to the left of Mr. Hall stated that price online was for the labor only. I was dumb founded at 1st then ask well how much is just an oil change nothing extra Mr. Harazin stated $89.00. I said thats crazy i could get Jiffy lube to do a standard oil change for $40 which is still a little high. Mr. Hall said i can get 4 oil changes for $100 with a years time with the works and asked if id rather have that i said okay reluctantly. So i returned to my seat and got back online to see if any small print said this price is just labor price i didnt see any such thing written on website. I returned to speak with Mr. Hall, Mr. Harazin stepped away and was in the shop. I told him no where does it state that the price online is just labor. I told him that bait and switch pricing which is illegal i wanted to speak with a manager he disappeared for 7 mins returning with Mr. Harazin who said he was the manager. I stated that the price online is $28.17 no.where does it say labor price i told him this is illegal maryland has consumer protections against predatory business practices such as this. Mr. Harazin said those prices listed all say "starting at" i advised him that only two stated that the others give firm pricing. Mr. Grayson said he would give me the oil change at $28.17 but he would have them Al Packer Ford change the website. I got my vehicle back they comped the oil change. I am writing because what they tried to do is illegal bait and switch. Up selling is legal but you cant lie to a consumer to get them to switch a service. They advertise a price to get you there then get you to pay more with unhonest tactics. I am happy i didnt have to pay for the oil change after all that nonsense but how many people has this exact tactic been used on. People who dont know any better would just except the 4 oil changes for $100. Which is $25 an oil change by the way so why is a singe oil change $89. Something needs to be done about this. No one should have to go through this kind of unethical business practices.

JB's just rebuilt two Crusader 7.4L xli heads for me. The experience was excellent. It is a…read morepleasure to work with a well-run business; that rarely happens in marine repairs! I highly recommend them.

Can't say enough great things about this establishment. I had such terrible luck with machine shops…read morein the past. I brought a small project to them highly skeptical and prepared to be disappointed. They went above and beyond that first time, and each consecutive time after that. Fantastic customer service, prompt turn-around, and top notch skill to remind us that competent and professional businesses still exist. I'd give them ten stars if I could!

Company provided a quality product in a timely manner, communication was flawless, and the staff…read morewas amazing when it came to answering any of my questions. Would highly recommend doing business with them.

I've now had the transfer case in the truck for almost 2 years and 30,000 miles. There have been no…read moremajor issues with it. I did have to replace the front output seal that was leaking, but it's not a big deal when you have the right tools. The case has worked flawlessly and is very quiet. It has not leaked a drop of oil since the seal replacement. This is a great unit for a very reasonable price.

I came here last minute because my car battery died and my friend had to give me a hot shot. It was…read morevery last minute and I came with one hour to spare. The prices were better here than auto zone but the guy at the register was very verbal on me coming last minute. I didn't ask for my car to break down on a Friday evening, so that's the only reason why I'm giving them a 4 star rating. After getting me situated, the guy was done within 10 mins. Quick and easy payment, my car was right there, and no one was in the shop. I never expect chick-fil-a customer service when I go to places, but I was here an hour before closing, not 15 minutes.

I hate poor customer service and that's what I received when I entered this location at 9523…read morePulaski Highway, Middle River Road 21220. A simple problem required a couple of minutes of one of (2) store associate's time and neither one of these "knuckleheads" bothered to come outside and diagnose my problem. It was a simple "tag light" bulb out. One of them gave me an old screwdriver and let me fend for myself; unbelievable. There wasn't even that many people in your store that day; what three. He lied and said he would be out to help me but never came out. I went back inside and of course you guys wanna play the old disappearing game. No problem I gave them there screwdriver's back and went to another Advance Auto closer to my neighbor where they're used to dealing with PEOPLE LIKE ME. So, folks the moral is if they don't really wanna help you because of the color of your skin take your business somewhere else like I did. Finally, it was a holiday and one guy told me that the landfill up the street was closed. Another lie dude it was wide open SMMFH. You guys got your wish I won't ever come back to this sorry location again. I'll just ride past it to someone who really wants to show me some good customer service!

Do not use this company they don't stand behind their work. I had a viper remote start installed…read morewith a lifetime warranty. They wouldn't honor their own warranty. Warning stay clar you'll be sorry.

Wanted to get the harness and mount installed on my truck. The mount never got installed, but they…read morestill charged me full price and refused to work with me. Then they demanded cash or they wouldn't release my truck. Terrible service. This review is for you -- don't waste your time and save your money. I already lost mine, but hopefully this stops you from losing yours.

A literal scam! I came to them to find out what was wrong with my engine, although i got a…read morediagnostic from autozone and let them know they said i needed a MAF sensor, but they told me all it was, was the air filters and low oil codes popping up. Charged me $220, ok. Not even 2 full hours later of me driving around to do errands my engine light comes back on. Not only that within a week after me bringing my car to them, my car starts starting and not staying on. This happened 3 times within a span of a week. I got stuck in a garage because my car wouldn't start anymore and a guy my school sent out looked at my oil and said it was dark!! i brought my car BACK to bob's and they then charge me another $200 just to clean out a sensor but on the receipt it says they removed and replaced the sensor (lying on paperwork) and they said this was a new code to pop up. But when I brought my car to autozone before coming to Bob's, they told me the MAF sensor was the issue. Another 3 hours after driving my car from getting their service, my engine light turns back on. They have no respect for clientele and just want to ruin your car so you have to keep coming back to them. I have never been so dissatisfied in my life! Do not go here!

My first time visiting and I don't see myself going anywhere else. I can't after too many mishaps…read moreat Thompson Toyota and the handling of me and my car is so much better. I got 4 new tires and the price was good. Nobody tried to upsell me on anything I didn't need and everyone was very nice. They wouldn't patch my tires because I needed new ones altogether, which was fine age figured that was worst case scenario. I look forward to a great service relationship with the team and appreciate them looking over my car and doing what makes sense for me.