They made margin & commission on over-ordering a bunch of unnecessary tile (9 full boxes) and then wanted me to pay restocking and shipping to return it - due to their (Naomi's) error.
Carrillo tile measured for my tile and ordered it. They "accidentally" ordered 9 extra boxes to the tune of $700 in unnecessary tile (10% of my total bill). They made margin and commission on this unnecessary tile and then when we asked why there was so much left over they said they would send it back but 1/2 of that $700 refund would go to cover their restocking fees and shipping it back. FOR THEIR OVER ORDER. Naomi was rude and condescending. She made every part of this unnecessarily difficult and has a very unprofessional tone. And she was who not only over-ordered these 9 extra boxes, but made commission on it!! read more