Amazing customer service. Great selection and they help you find a car if he doesn't have it in his…read morelot.

I honestly love the experience I have had with this dealer Hector is so nice and knows what he is…read moredoing. Never had any problems he could not fix. He worked with me and got me into a very nice car.

Loved every moment very helpful upgrading my car love the person that was helping me Flor she is so…read moreamazing highly recommend I'm so happy with me purchase

Traded in my Subaru and got a new Honda CR-V here. My initial experience was alright, but I worked…read morewith Brenda afterward and she was very helpful throughout the process. She was able to help me get a good APR and successfully trade in my car. Overall, I'm happy with how everything worked out and appreciate Brenda's help!

A Great First BMW-Buying Experience Buying my first BMW from Car Lux Inc. was a memorable…read moreexperience. Sean was patient, knowledgeable, and made sure I understood everything without ever making me feel pressured.

I wanted to leave a fair and honest review of my experience because there were definitely things I…read morereally appreciated, but unfortunately there were also several things that left me disappointed after receiving the vehicle. First, I do want to acknowledge my sales representative. He was very nice, kind, generous, honest, and provided me with great customer service throughout the purchasing process. I genuinely appreciated how I was treated by him, and I don't want the concerns I have with the vehicle or my overall experience to take away from the positive experience I had with him personally. One thing I was a little disappointed about was not receiving physical printed copies of all of my purchase documents. I was told that everything was provided to me electronically, which I understand, but I personally would have preferred to have physical copies as well. With a previous vehicle purchase, I was given a complete printed packet of everything I signed, so I assumed I would receive something similar this time. It's not necessarily a major issue, but it was something I would have appreciated having when leaving the dealership. I was also told that the vehicle was going to be detailed before it was delivered to me. Once I received it and was able to look at it more closely, it honestly did not seem like it had been properly detailed. There was residue left on the windows from whatever product had been used to wipe them down, the interior was noticeably dusty, and there were food crumbs left on the seats. Considering I was specifically told it would be detailed, I expected it to be delivered much cleaner than it was. Another thing that disappointed me is that the vehicle remained with the dealership after I purchased it because it needed to be taken to an Acura dealership for a recall. I completely understand that it was being taken there specifically for the recall and that the recall service itself had nothing to do with the other issues I've noticed. However, the dealership had possession of the vehicle the day I purchased it and into the following day before it was delivered to me. Because they had the vehicle during that time, I feel there was enough opportunity to give it a final inspection and make sure it was clean and in good condition before delivering it to me. After finally receiving the vehicle and having it for only a couple of days, I started noticing additional issues. The wireless charging pad powers on but does not actually charge a phone, even after testing it with more than one compatible iPhone. The steering wheel is significantly faded/worn, tire valve-stem caps were missing, the two front tires appear significantly worn, and I also noticed concerning wear on the rear brakes/rotors. I completely understand that I purchased a used vehicle and that it was sold as-is. I never expected a used vehicle to be perfect or in brand-new condition. At the same time, when purchasing and financing a vehicle through a dealership, I still expected the vehicle to be reasonably inspected and for noticeable issues--especially potential safety-related concerns involving the tires and brakes--to either be addressed or communicated to me. I also expected it to be properly cleaned and detailed since I was specifically told that would be done. At this point, I honestly don't have the desire to go back and forth with the dealership over every individual issue. I would rather share my experience so future buyers know to thoroughly inspect the vehicle themselves, test all of its features, and look closely at the tires and brakes before completing their purchase and driving off the lot. With all of that being said, I do want to make it clear that this is simply my personal experience. I do think the dealership has a nice selection of vehicles, and despite the issues I experienced, I would still recommend giving them a chance. My experience with my sales representative was genuinely positive, and I appreciated the customer service I received from him. I just strongly recommend that anyone purchasing a vehicle take the time to inspect everything thoroughly before finalizing the purchase. Overall, I am happy with the vehicle itself and hope to enjoy it for a long time. I just wish some of these things had been caught, addressed, or communicated to me before the vehicle was delivered.

Scotty was amazing to work with and made buying my first car such a great experience. My previous…read morecar unexpectedly broke down, so I needed a new one ASAP even though I wasn't planning or prepared to buy one. He helped me get a great deal and turned what was a really stressful situation into an easy, no-brainer decision. I'm so happy with my Honda CR-V and couldn't recommend Scotty enough. Thank you for making the process so smooth!

After 4 weeks of waiting, I finally picked up my vehicle after engine replacement…read more I tried to reach service advisor John Ragan to find out the status of my vehicle. I texted him several times but received no response. When I finally reached him on the phone, he said he called me several times but the line was busy. I know he is lying because John's phone number did not even register in my in-coming call list. After I picked up my vehicle and went home, I noticed the plastic engine cover was damaged. I took a photo of the damage and sent it to service department. I was then told by Cesar the replacement cover will arrive this week. Now I have to waste my energy and time in going back to the dealership to fix the damaged engine cover. When I picked up my vehicle, John did not even mention to me about the the damage made by the mechanic. When I went to service department today on August 26th to replace the damaged engine cover, I found out they ordered the wrong size. You can tell that these people don't care about their customers. Some of the service advisors like John Ragan are power tripping big time. If they don't like you for some reason, they will damage your car on purpose. Be aware. I am still waiting for the replacement part that should have been delivered to my home by service manager Cesar two days ago. Cesar is not answering my text. Don't buy cars or service your vehicles from this dealership. If you need to make a complaint, email the dealership general manager Cooper Mugg at cmugg@hondaoflosangeles.com.

Esther is so easy to deal with and works so quickly to find the car that works for you/your family…read more She has saved us so much time, I don't think I'll ever go to another dealership. We've now used her for four cars and each time it's been seamless. You speak with her on day 1 and she's finalized details, payments and delivery by day 3. Can't recommend her enough!

Our lease was coming to an end, and like many people, we dread dealing with dealerships and car…read moresalespeople. It's usually stressful, time-consuming, and just not a great experience. A coworker recommended Esther, and I can confidently say I will never buy a car any other way again. From start to finish, Esther made the entire process easy, straightforward, and completely seamless. She took the time to understand exactly what we were looking for, scheduled test drives for us, and then handled all the negotiating behind the scenes. No pressure. No games. No wasted time. She literally made it feel like, "boom--done." Not only will I be coming back to Esther for every future car, but I'll have my kids use her too when the time comes. That's how much I trust her. Highly, highly recommend.

As my first time experiencing La City Cars i had a great one since i walked in Alen handle my car…read moretrade in fast and simple left with a better car definitely recommend to come check it out. Alen definitely helps get the car you like !.

Huge recommendation. Dan was awesome, super patient and kind the entire time, and really helped me…read morefeel confident about the decision. They went above and beyond to get me into a great car quickly. I'm so thankful for how they took care of me. Any future car purchase, this is the only place I'm going.

Our sales guy Jonathan was super attentive with us and ending up getting us the deal we wantedread more

A new beginning for CC Chevrolet?…read more We bought a new Corvette here a month ago, and while the initial experience was good the follow up was as bad as the other reviews here. The car needed a few minor things, and our sales rep told us to just call or text and he'd arrange it, but he never responded to literally 10+ calls, and neither did the sales manager. Reading all the negative reviews here didn't help, and after two weeks of being ignored I took the car in. My plan was to get some assistance or just leave it there, Uber home, and call my lawyer. Long story short, after waiting through a dealership-wide meeting, our sales rep came out full of apologies and got to work. Turns out he'd been having health issues and VA issues (he's a vet) and the day I come in was the first day for a new General Manager (hence the meeting), who was there to kick some butt, which he did. I actually met with the GM and he also apologized for our poor experience, and then he laid out how they would solve all our open issues, and then they did. All of it! A huge contrast to the previous two weeks, and I have no reason to doubt that they will continue this way. Sure made me feel better about them being our dealership! BTW, our rep was Edwin, and if you need a Chevy or, better yet, a Corvette (who doesn't need a Corvette? ) go see him and tell him Karen & Richard sent you. I'm confident he and the rest of them will take good care of you!

Thank you, Rami! He made our entire car-buying experience seamless and stress-free from start to…read morefinish. He welcomed us as soon as we walked in and made us feel comfortable throughout the process. This experience was unlike any other. Coming from the dealership industry ourselves, we knew the process could take some time, but Rami made everything smooth and enjoyable. He was genuinely focused on providing excellent customer service. Buying a car can often be stressful, but Rami made it a pleasant experience. We highly recommend working with Rami at Volkswagen of Downtown LA. Thank you again for the outstanding service! -Ryan and Karina

8/2026 I have emailed John S. at vw several times with no…read moreresponse regarding additional issues. After purchasing a vehicle, this dealership failed to smog the car as required. Zero communication in months, since I had to provide the smog certificate I asked if they could in good faith take care of an oil leak that was present when I purchased the car ( didn't notice until a day or so after) Nicole R. Said they would forward my repair invoice to higher up and then stopped responding to emails requesting an update. Stay away from this dealership.

This business is in a special category of its own. In a city where having a car means dealing with…read moreall the attendant costs and maintenance I'm so grateful to have found Ki Kim, who's alleviated much of the work and headaches involved. Not only have I been able to sell TWO cars at very competitive prices, Ki helped me lease a brand new Civic for a better deal than I could find anywhere else. As a female, I'm always hyper-aware of upsells and mansplaining; however, I appreciated the straight-talk, clarity on numbers and stellar customer service from A to Z in each of the 3 transactions. Also, this may sound corny but one of the cars I sold (a Camry) had much sentimental value, but I know that in Win Motors' hands it was well cared-for and ultimately ended up with the right owner. Thank you so much to Ki and the staff!

Run away. They try to sale me salvage car for a full price. They layers James is a good layer but…read moreI'm smarter than him. Beware!!!!