Went in for a service on my '19 Civic LX. Highly recommend their service advisor Eduar Brito as he…read morewas super attentive throughout my experience. Thought I'd share a photo I took there while I was waiting. Thanks again Eduar!

Updated Review: After Saturday's incident, Monday morning…read moreGladys, the Dealer Guest Relations Manager, and Sarah, the Service Director at Honda, both reached out to me to discuss what transpired during my appointment. They were very apologetic and assured me that the service department and its staff were aware of the delays and should have communicated them to customers more clearly. The service advisor was also spoken to regarding customer service concerns. As I mentioned before, this is the closest dealership for me to have my car serviced, so I appreciate the follow-up and accountability. Big shoutout to Sahara for rectifying the situation and reaching out to address my concerns. Once the service was completed, everything went smoothly, and I have no complaints about the actual service provided.

Maximus & Mario were amazing! Clear communication, great…read moreprice , clean car . Fast paperwork. Appreciate the deal ! Maximus made sure I was taken care of since the very beginning! Can't wait to drive my new whip !! Come buy your guys new car here! You won't regret it !!!

Honestly save yourself the time. This dealership was absolute trash. I don't even want to write…read morethis review because I'm so mad and disappointed in them and I'm doing it really just to seriously save you all some time. When I first called the dealership, I gave them advance notice that I'd be paying cash and that I was really interested in a car and that I wanted a pre-purchase inspection. They "recommended" a pre-purchase inspector and I knew in my gut I needed to find my own. So I did. The inspector found all sorts of issues with the car, including the fact that it was low on oil and the engine was leaking oil at the valve gasket. We had to ask the dealership to top it off with oil so that we could see if the engine ticking sound went away. They said yes and then since we brought it to their attention, they decided to do an entire oil change and fluid swap, making me and my inspector sit on our butts for an hour. I then offered to pay cash if they would negotiate on price and they refused. There were about $6,000 worth of repairs that really needed to get done and I was willing to negotiate and pay in cash but they refused to budge and they were already $3,000 to $4,000 overpriced And then the salesperson was somewhat upset that I used my own inspector because they said things like, "Wow I've never seen an inspector teach you how to negotiate. That's crazy." And I looked at him and said, "And that's why I got my own inspector." They were not willing to negotiate on price. They felt like it made it feel like everything was my problem not theirs. Their customer service was terrible. Do not go here

I had a wonderful experience working with Jacob at Hyundai Downtown. He was incredibly helpful,…read moretransparent, and genuinely kind throughout the entire process, making sure I got exactly what I needed without any pressure. The sale was smooth, efficient, and refreshingly straightforward. Jacob's professionalism and care truly stood out, and the entire staff was equally welcoming and supportive. I couldn't recommend Jacob and the Hyundai Downtown team more -- thank you for such a great experience!

Worst service ever…read more 2 full weeks for a dead battery repair, and still I don't have my car back. But worse than that is that in those 2 weeks, I've received only 2 return calls to my daily calls for updates, and not one proactive update call. I know that it's a problem with the battery circuit, which is difficult to repair. But that said, they should be giving me regular updates about the status of my car. And probably a loaner or rental for my trouble. Moreover, they promised my car would be ready today. It wasn't They didn't bother to tell me nor to even return my call when I asked. So now I begin my 3rd week with no car and still don't know if or when I will get it back.

Our lease was coming to an end, and like many people, we dread dealing with dealerships and car…read moresalespeople. It's usually stressful, time-consuming, and just not a great experience. A coworker recommended Esther, and I can confidently say I will never buy a car any other way again. From start to finish, Esther made the entire process easy, straightforward, and completely seamless. She took the time to understand exactly what we were looking for, scheduled test drives for us, and then handled all the negotiating behind the scenes. No pressure. No games. No wasted time. She literally made it feel like, "boom--done." Not only will I be coming back to Esther for every future car, but I'll have my kids use her too when the time comes. That's how much I trust her. Highly, highly recommend.

Please call Esther if you need to buy or lease a new or used car! You will thank me for the…read moreadvice, I promise you. She recently helped my wife and I buy an SUV to replace our Mini Van. I can't overstate how impressed we were with Esther's competence and professionalism. She is extremely thorough, and moves with a speed and precision that will make your jaw drop. We spoke to Esther on a Thursday night. Told her we were looking forward to a 3 row SUV and told her what features we wanted. We gave her our budget for down payment, purchase price, and monthly payment. We told her our first choice was a new Kia Telluride, but we're open to other vehicles if the numbers didn't work. The next morning, she had located a new Telluride with all the features we asked for at a dealership in LA (we live in San Diego). She quotes a price that sounded too good to be true (it was true). Quoted a monthly payment that was well within our budget at the down payment we told her. By lunch she had arranged a test drive of the same vehicle at a dealership in San Diego. She collected all the info needed to process our loan application via phone call and text. By mid afternoon, she told us application was approved, and they were prepping the car/paperwork for delivery. By late afternoon, we learned the car was en route to our home. Friday evening, the car was delivered to our home, and we signed all of the paperwork in our kitchen. The cherry on top? I sent Esther pictures of our old mini van, and a firm offer from CarMax, that was good for 7 days. She arranged for a wholesaler to come to our house, take the vehicle, and they matched the Car Max offer to the penny! I can go on for days, but need to mention how nice it was to not have to spend an entire day at a dealership. Avoid the back and forth nonsense with the sales manager and pushy finance guy trying to sell you the extended warranty, etc. Esther does all the negotiating for you! I will never even consider buying a car another way again.

A friend recommended this place to me because of their great customer service, and I'm really glad…read moreI went. The staff were super friendly, patient, and helpful throughout the whole process. They have a wide selection of cars, which made it easy to find something I liked. I ended up getting a jeep at a great deal, and so far I'm really happy with it.

Unfortunately, I felt I needed to write this review…read more On May 20th, I messaged this dealership asking if they had a BMW available. I was upfront about my situation: low credit score, past repo, no large deposit, a trade-in that wasn't in great condition, and negative equity. Even after explaining all of that, I was repeatedly told to come in and that it shouldn't be a problem. I asked multiple times because I didn't want to waste anyone's time. When I arrived, I worked with a sales agent who was honestly great. He was respectful and genuinely seemed to want to help. On Day 1, we spent hours trying different vehicles and lenders but weren't successful. I was told I may need a larger down payment (around $5,000) or a co-signer. I understood and left. The next day, I received a call and was told to come back because a woman named Natasha might be able to help. I was told she was one of the few people who could work directly with banks to try to get approvals. She seemed kind and said she would do her best. Later that night, after following up, I was told they couldn't make anything work--but that Natasha suggested I look at an entry-level vehicle like a Sentra or Chevy Malibu. I agreed. On May 22nd, I was told to come back at 1 PM because there was still a chance. After waiting, the agent told me I'd likely be placed into an entry-level vehicle and that there was a good possibility I'd leave with something. They asked about my down payment, and I explained I had $1,000 now and could provide more in two weeks. Then my file was handed to another employee and suddenly I was told there was absolutely nothing they could do. At that point I was confused. I had spent three days there, driven back and forth, and had repeatedly been encouraged to return. I politely asked if I could speak with Natasha just to understand what changed. Instead, I was directed to speak with the employee who denied it. I asked respectfully why the situation changed. He explained it was because of my negative equity and amount owed, but when I referenced information I believed had been given earlier, the conversation shifted into questioning where I got my information from instead of explaining the change. The conversation became uncomfortable, and at one point I was told to get off the phone with my partner, who had been involved in helping with the down payment. I declined, thanked Natasha, and left. I don't know if he was having a bad day, but I did not deserve that interaction after communicating respectfully and giving three days of my time. Ironically, after leaving, I was approved elsewhere with $1,000 down on a brand new 2026 Nissan. I do want to say again that the sales agent I worked with was genuinely great and encouraged me not to give up. My issue is not with him--it's with the changing expectations and communication. I hope in the future you guys treat people better. Life is already hard for people we are all trying to get better in life. Your in a business where your going to get people trying to get in better things, be kind. Lose the attitude and stop the misleading info. Also, stop having people in New York texting your clients telling them false info. Thanks! See you never again!

Great, amazing dealership. Helpful, patient, and I will purchase from here again! Thanks for all…read morethe help

Met and worked with Mike Halavi, I appreciate his transparency, honesty, and patience. He worked…read morewith us to get our car at the price point we needed to be at. He is not the typical salesman, I really enjoyed working with him. If only all salespeople were like him. Ask for him when you get here!

Thank you, Rami! He made our entire car-buying experience seamless and stress-free from start to…read morefinish. He welcomed us as soon as we walked in and made us feel comfortable throughout the process. This experience was unlike any other. Coming from the dealership industry ourselves, we knew the process could take some time, but Rami made everything smooth and enjoyable. He was genuinely focused on providing excellent customer service. Buying a car can often be stressful, but Rami made it a pleasant experience. We highly recommend working with Rami at Volkswagen of Downtown LA. Thank you again for the outstanding service! -Ryan and Karina

Where do I even begin. After servicing our cars here multiple times, this will absolutely be our…read morelast visit thanks to Martin Alvarez and this service department. We were first quoted $2,991.85, which we paid, only to later be told there was a "mistake" and they refused to release our car unless we paid an additional balance. After speaking with the actual manager, Danny Chavarria, the amount was suddenly negotiated down, which made the entire situation even more frustrating and questionable. They also claim every vehicle receives a courtesy multipoint inspection, yet our rear brakes were never properly documented even though they were dangerously low. We had to take the car elsewhere for repairs. To make matters worse, our Disneyland annual pass magnets went missing while the car was in their care, and despite multiple calls, emails, and texts, nobody has responded. We also discovered a large bolt stuck in the front passenger tire immediately after getting the car back. The lack of honesty, accountability, and communication is unacceptable. I would strongly recommend others avoid this service department.