Amazing customer service. Great selection and they help you find a car if he doesn't have it in his…read morelot.

I honestly love the experience I have had with this dealer Hector is so nice and knows what he is…read moredoing. Never had any problems he could not fix. He worked with me and got me into a very nice car.

Loved every moment very helpful upgrading my car love the person that was helping me Flor she is so…read moreamazing highly recommend I'm so happy with me purchase

Traded in my Subaru and got a new Honda CR-V here. My initial experience was alright, but I worked…read morewith Brenda afterward and she was very helpful throughout the process. She was able to help me get a good APR and successfully trade in my car. Overall, I'm happy with how everything worked out and appreciate Brenda's help!

A Great First BMW-Buying Experience Buying my first BMW from Car Lux Inc. was a memorable…read moreexperience. Sean was patient, knowledgeable, and made sure I understood everything without ever making me feel pressured.

What an absolute waste of my time today. They dont deserve 1 star. I was assaulted by an employee…read morehere because I walked out of the door while they were trying to run a scam on me. Yesterday I requested these parasites give buyer's order and I never received it. That's when I should have walked out. Yesterday, hours upon hours of my time was wasted because they were trying to pressure me into accepting financing from them. My own fault for letting these crooks waste my time yesterday. And my own fault for coming back the second day to let them waste my time some more. For those who dont know or too lazy to Google it: A buyer's order is an official, itemized document from a car dealership that outlines the exact agreed-upon terms, pricing, and vehicle details before a car purchase is finalized. Car salesmen often resist giving out a buyer's order because it allows you to leave, shop their price at competing dealerships, or secure cheaper outside financing from your own bank or credit union. A legal buyer's order forces them to tie every single dollar to a legitimate, accountable line item. Without it, they could treat your wallet like a moving target and tack on hidden fees and other charges like they just tried to pull on me today. Absolutely disgusting. I came in with my own financing from my employer's credit union. My credit union approved me for $19,604. Today, Car Lux tried to get me to pay $2400 for some made up fees when I have still never received a buyer's order. They showed me a print out of a DEALER MANAGEMENT SYSTEM PORTAL showing the price of the car. The manager straight up lied to my face and told me that printout of that portal was a buyer's order. Are you kidding me???? These people prey on naive people and they literally BANK on people being stupid enough to fall for their BS; your inability to think critically makes them money. I asked again for a buyer's order, and the employee Ken disappeared for what seemed to be almost 10 mins, only to come back with what I didnt ask for. He handed me a RETAIL INSTALLMENT SALE CONTRACT. That is NOT a buyer's order!!! I have wasted precious hours of my life dealing with these delinquents just to get a car!! I have been at this place since 12:00 pm!! When I received the retail installment sale contract, I prepared to leave. On my way out the door I said "I know you people wont make a commission off of me if I use 100% of my financing, which is why you are trying to charge me fees you just made up when I haven't received a buyer's order". I walked out the door and across the lot to leave the premises, and a car salesman I havent had any contact with yesterday or today prior to this ordeal popped out of nowhere and assaulted me trying to snatch the retail installment contract papers out of my hand!! He said the papers were his. Um excuse me these papers have MY information on them!! There is nothing confidential about you on any of these papers!! There is a review on Car Lux's Google review with someone saying this place tacked on the optional AMO to increase their sister's loan. This exactly the same BS they tried to pull on me. They asked me to pay the $2,400 loan increase. They also pressured that person's sister to use the full amount of her pre approved loan. That is exactly what the manager here tried to do to me by using my credit union's 125% bank limit as an excuse to max out my loan for their own profit. I was approved for $19,604 and they tried to increase the loan to $22,0004!!! And tried to pressure me into paying them the $2400 out of pocket to drive the car off the lot. What a bunch of disgusting lowlife subhumans. I will be sure to sue this place for assault!

Scotty was amazing to work with and made buying my first car such a great experience. My previous…read morecar unexpectedly broke down, so I needed a new one ASAP even though I wasn't planning or prepared to buy one. He helped me get a great deal and turned what was a really stressful situation into an easy, no-brainer decision. I'm so happy with my Honda CR-V and couldn't recommend Scotty enough. Thank you for making the process so smooth!

After 4 weeks of waiting, I finally picked up my vehicle after engine replacement…read more I tried to reach service advisor John Ragan to find out the status of my vehicle. I texted him several times but received no response. When I finally reached him on the phone, he said he called me several times but the line was busy. I know he is lying because John's phone number did not even register in my in-coming call list. After I picked up my vehicle and went home, I noticed the plastic engine cover was damaged. I took a photo of the damage and sent it to service department. I was then told by Cesar the replacement cover will arrive this week. Now I have to waste my energy and time in going back to the dealership to fix the damaged engine cover. When I picked up my vehicle, John did not even mention to me about the the damage made by the mechanic. When I went to service department today on August 26th to replace the damaged engine cover, I found out they ordered the wrong size. You can tell that these people don't care about their customers. Some of the service advisors like John Ragan are power tripping big time. If they don't like you for some reason, they will damage your car on purpose. Be aware. I am still waiting for the replacement part that should have been delivered to my home by service manager Cesar two days ago. Cesar is not answering my text. Don't buy cars or service your vehicles from this dealership. If you need to make a complaint, email the dealership general manager Cooper Mugg at cmugg@hondaoflosangeles.com.

Esther is so easy to deal with and works so quickly to find the car that works for you/your family…read more She has saved us so much time, I don't think I'll ever go to another dealership. We've now used her for four cars and each time it's been seamless. You speak with her on day 1 and she's finalized details, payments and delivery by day 3. Can't recommend her enough!

Our lease was coming to an end, and like many people, we dread dealing with dealerships and car…read moresalespeople. It's usually stressful, time-consuming, and just not a great experience. A coworker recommended Esther, and I can confidently say I will never buy a car any other way again. From start to finish, Esther made the entire process easy, straightforward, and completely seamless. She took the time to understand exactly what we were looking for, scheduled test drives for us, and then handled all the negotiating behind the scenes. No pressure. No games. No wasted time. She literally made it feel like, "boom--done." Not only will I be coming back to Esther for every future car, but I'll have my kids use her too when the time comes. That's how much I trust her. Highly, highly recommend.

As my first time experiencing La City Cars i had a great one since i walked in Alen handle my car…read moretrade in fast and simple left with a better car definitely recommend to come check it out. Alen definitely helps get the car you like !.

Huge recommendation. Dan was awesome, super patient and kind the entire time, and really helped me…read morefeel confident about the decision. They went above and beyond to get me into a great car quickly. I'm so thankful for how they took care of me. Any future car purchase, this is the only place I'm going.

Our sales guy Jonathan was super attentive with us and ending up getting us the deal we wantedread more

A new beginning for CC Chevrolet?…read more We bought a new Corvette here a month ago, and while the initial experience was good the follow up was as bad as the other reviews here. The car needed a few minor things, and our sales rep told us to just call or text and he'd arrange it, but he never responded to literally 10+ calls, and neither did the sales manager. Reading all the negative reviews here didn't help, and after two weeks of being ignored I took the car in. My plan was to get some assistance or just leave it there, Uber home, and call my lawyer. Long story short, after waiting through a dealership-wide meeting, our sales rep came out full of apologies and got to work. Turns out he'd been having health issues and VA issues (he's a vet) and the day I come in was the first day for a new General Manager (hence the meeting), who was there to kick some butt, which he did. I actually met with the GM and he also apologized for our poor experience, and then he laid out how they would solve all our open issues, and then they did. All of it! A huge contrast to the previous two weeks, and I have no reason to doubt that they will continue this way. Sure made me feel better about them being our dealership! BTW, our rep was Edwin, and if you need a Chevy or, better yet, a Corvette (who doesn't need a Corvette? ) go see him and tell him Karen & Richard sent you. I'm confident he and the rest of them will take good care of you!

Thank you, Rami! He made our entire car-buying experience seamless and stress-free from start to…read morefinish. He welcomed us as soon as we walked in and made us feel comfortable throughout the process. This experience was unlike any other. Coming from the dealership industry ourselves, we knew the process could take some time, but Rami made everything smooth and enjoyable. He was genuinely focused on providing excellent customer service. Buying a car can often be stressful, but Rami made it a pleasant experience. We highly recommend working with Rami at Volkswagen of Downtown LA. Thank you again for the outstanding service! -Ryan and Karina

8/2026 I have emailed John S. at vw several times with no…read moreresponse regarding additional issues. After purchasing a vehicle, this dealership failed to smog the car as required. Zero communication in months, since I had to provide the smog certificate I asked if they could in good faith take care of an oil leak that was present when I purchased the car ( didn't notice until a day or so after) Nicole R. Said they would forward my repair invoice to higher up and then stopped responding to emails requesting an update. Stay away from this dealership.

This business is in a special category of its own. In a city where having a car means dealing with…read moreall the attendant costs and maintenance I'm so grateful to have found Ki Kim, who's alleviated much of the work and headaches involved. Not only have I been able to sell TWO cars at very competitive prices, Ki helped me lease a brand new Civic for a better deal than I could find anywhere else. As a female, I'm always hyper-aware of upsells and mansplaining; however, I appreciated the straight-talk, clarity on numbers and stellar customer service from A to Z in each of the 3 transactions. Also, this may sound corny but one of the cars I sold (a Camry) had much sentimental value, but I know that in Win Motors' hands it was well cared-for and ultimately ended up with the right owner. Thank you so much to Ki and the staff!

Run away. They try to sale me salvage car for a full price. They layers James is a good layer but…read moreI'm smarter than him. Beware!!!!