We had an appointment with Mario and it was the easiest time I had purchasing a car…read more I would highly recommend

If you're looking to get scammed and have your time wasted, this is the dealership for you…read more We contacted Car Lux Inc. after finding a vehicle we were interested in. We told our salesperson, Maximus, that we had the money ready and would be driving down from Northern California within about a week to purchase it. Instead of simply holding the car, he immediately used pressure tactics, claiming it would likely sell unless we put down a **$500 refundable deposit**. Once we paid the deposit, the dealership marked the vehicle as sold and removed the listing, CarFax, and all of the vehicle information from their website. When we later asked for the CarFax again, Maximus suddenly became "too busy" to respond, despite previously replying almost instantly. Before making the trip, we specifically asked if there would be any issues paying with a cashier's check on July 4th since banks would be closed. Maximus told us to send him a photo of the check several days in advance so he could have it verified beforehand. We did exactly that, and he confirmed everything was good to go. After driving several hours to the dealership, everything fell apart. First, the vehicle was nothing like it had been represented. We were told it had new tires, yet the front tires had a 2012 manufacture date. The car was filthy, covered in scratches and paint chips, had faded paint, broken buttons, rattling mirrors, suspension issues, exhaust problems, and cheap aftermarket parts. Based on its condition, it likely needed close to **$10,000** in repairs. After spending hours test driving the car and completing paperwork, we were suddenly told our cashier's check had **never been verified**, despite Maximus previously confirming that it had been. The only option they offered was financing, which conveniently came with numerous undisclosed fees. Maximus repeatedly insisted he had verified the check until the finance manager called him out in front of us for lying and told us he would be **firing Maximus because this wasn't the first time he had made this kind of mistake**. Whether that was genuine or just for show, it was incredibly unprofessional. Read every line of the paperwork. The contracts included several undisclosed fees and add-ons, including a vehicle tracker we never requested. We believe many of these practices are deceptive, and **we will be filing complaints with both the FTC and the Better Business Bureau (BBB).** To make matters worse, getting our refundable deposit back became another ordeal. After we decided not to purchase the vehicle, they repeatedly stalled and told us to leave, promising they would send the refund later. We refused to leave without our money and informed them that we would involve the police if necessary. The moment law enforcement was mentioned, our $500 refund was processed within minutes. This was, without question, one of the worst dealership experiences we've ever had. Between the misleading description of the vehicle, high-pressure sales tactics, contradictory information, questionable contract practices, and the difficulty getting our own money back, I cannot recommend Car Lux Inc. to anyone. Save yourself the time, money, and frustration, and buy your car somewhere else.

I recommend this place .....Love the sales people. This…read morecompany is very fair and reasonable!!!

Sold me a Tesla without giving me a key. He told me to use the app, and promised me a key and a…read morecharger would be sent with my plates but it's been a month and I still haven't gotten anything. A week after selling me the car he mistyped my email during the app transfer process and I got LOCKED OUT of my car. it became undriveable. It was late at night too and i ended up sitting in calls with Tesla support for hours to regain access. I'm not sure if he was making false promises to make the sale or if he's just incompetent. He was also yelling at his employees in the middle of selling me a car because they didnt have a car cleaned up in time. Do not let this guy sell you a car without a key or it will become a nightmare.

Had a great experience purchasing a used vehicle from Auto Ave. Andy was very knowledgeable and…read moremade the whole process a breeze. He went above and beyond to answer my questions ahead of time. I really hate going to dealerships and dealing with pushy salespeople, but this definitely wasn't the case with my experience. Buying a car can be an annoying and tedious process, but the team at Auto Ave made it pretty seamless. Thanks for the new ride!

I bought a car here with a lot of problems. I spent like 6K for repairs so I will not recommended…read morethis place.

The premier luxury auto dealership in Santa Monica…read more Recommend visiting major motors before you decide on purchasing or leasing a new car. Great inventory selection with cars accompanying factory or factory approved warranty. Team at Major Motors are all very knowledgable. Nick, Harry and Peter are all awesome to work with. Have done a few transactions with them and find it very straight forward and reasonable. Great value if you looking for a luxury car! You won't regret stopping by and checking their inventory.

Hopefully the owner sees this and can actually help me…read more Purchased an EV vehicle from here awhile ago (March 2024). Transaction was smooth but the dealership never provided us the IRS Form 15400 Clean Vehicle Seller Report that we need to finish filing taxes. Ive called, emailed, and visited this place multiple times and they always say "we'll get back to you soon" and then don't hear anything. I didnt realize its that hard for a business to help customers with a single 1-2 page form that literally lists the vehicle details, date sold, and the sale amount. Probably takes 2 minutes of your time. Ill remove this review once somebody can actually help me.

I bought car from here a few years ago a SUV. I have to say that my truck is still running good…read morehave had no major problems, nor have had to replace any major parts. I am happy with my purchase and I would purchase another vehicle with them if I had to. Thanks for having an auto sales place that people can rely on

First time calling this place , have not even step foot in to the place and I already got horrible…read morecustomer service. I called the place to verify the time they close , it's 6:30 pm a young lady answered , I asked -just want to confirm that you guys close at 7 PM and she replies with a "well yes but we're going to close early today " and I said oh OK and then she says " What do you need" ??????? Hmmm isn't this a car dealer!! so my reply to that was - I wanted to see your inventory but never mind thank you very much and I hung up the phone. Why would I even want to bother

It might be too soon to wirte a review but matters comes to worse, ill come back with an update and…read morea different review. I was hesitant on buying a used car from a small dealership because of the bad fame they all carry. 1 year ago I purchased a 2001 dodge ram 1500 with 175,000 miles. I wanted the truck for work specifically. The first week i had it, it was overheating. I called the dealership and without hesitation they took the truck inn, inspected it and fixed the issue. So far ive had no issues with it, truck runs as it should and i could honestly say i have no regrets making business with these people.

highly recommend! " My wife and me just purchased our first…read moretruck at Pablo's auto sale. Thanks guys for making it happened for us and their commitment to making customers happy, Special shout to Claudia sales person with a great heart thinking about customers first and throughout the process. Highly recommend!

Let me start by saying how relieved I am that I found this dealership! It is so hard to find a…read moredealership that is honest and transparent and that is exactly what I found at Hawthorne motors pre-owned, please be careful not to confuse them with the dealership next door to them (hawthorne motors express). Mike, Karina and Shaun were very professional and knowledgeable-- you can tell they take pride in their dealership. Shaun helped my sister and I with the financing and Kari was very helpful in answering all of our questions and concerns. I HIGHLY RECOMMEND THIS LOCATION. Quality cars and quality service! Thank you for all your help. No hassle, smooth purchase. *I am a photographer and just had to capture this moment for my sister!

My son purchased a car today, and I must say that it was one of the best experiences I've had in…read moreterms of purchasing a car. Mike was very professional and easy to talk to. He was very knowledgeable and explained everything to us and was NOT like your typical used car salesman. His brother Shaun was great too. We were made to feel comfortable and offered beverages as well. My son was pleased with his choice of car, and I was very pleased with the over all experience. If I ever want to purchase another used vehicle, I will certainly buy from Hawthorne Motors Pre-Owned cars. Thanks again Mike and Shaun

If possible would add 0 stars. This dealer doesn't care about the vehicles they sell, they only…read morecare about the money. Sold me a 2012 6k car with brake issues and claims that there's nothing wrong when the brake pedal goes forward & and when braking it squeaks. Dropped the car off twice and really stressful thing to do when it's a car used daily. Have had other cars bought off other dealers with no issues much less with the brakes. Claims it's an older car and will have issues but when sold they claimed it had no problems and having it with me the brakes gave me problems. Now aside with the money spent to get it I'll have to fix it myself some way investing more than what the car is worth, mechanic " fixed " the car but still with the same issues. Very convenient Too much issues, be careful when purchasing here because they might sell a defective vehicle, do not recommend at all.

Buyer Beware - Caution When Purchasing…read more My family purchased a car in cash from a dealer connected to this lot in April 2025. We were told all documentation would be filed and that the plates and title would be mailed to us. Months later, nothing has arrived. When we checked with the DMV, we were told that no paperwork had been filed and the title was not even in the seller's name. The man who sold the car is no longer in business, but he and Bruno (the current dealer on this lot) are close associates. After I called this dealership, Bruno finally reached out and claimed he had filed the paperwork and that the car only needed a smog check. That was over three weeks ago, and the DMV has confirmed that no documents have been filed. At this point, we just want our money back. We have filed a complaint with the DMV and are preparing to pursue legal action. Warning: Be very careful when purchasing a car from smaller lots like this one. Once they have your money, you may end up in the same situation -- no plates, no title, and no resolution.