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    Autozone - Every car thing you could ever need

    Autozone

    (15 reviews)

    My wife and I had an extremely disappointing experience at the AutoZone located at 386 Amwell Rd.,…read moreHillsborough, NJ. My wife went to the store simply looking for help. Instead of being treated with patience and professionalism, she felt ignored, dismissed, and spoken to in a condescending manner. She was sold a new battery before the battery already in her Jeep Cherokee was even tested. When it was later confirmed that her original battery was still good, Jim Mills refused to refund the battery even though it had just been purchased. Rather than trying to help, he made side comments to my wife that "everyone in the store already helped you," making an already frustrating situation even more humiliating. When I called the store hoping to resolve the issue professionally, Jim Mills recognized who I was and immediately hung up on me. As the owner of a security company, I know employees represent the reputation of a business. If one of my employees treated a customer the way Jim Mills treated my wife and me, I would consider it completely unacceptable and take immediate action. I sincerely appreciate Bret from AutoZone's corporate office for listening to our concerns and making things right. However, I believe management should carefully review Jim Mills' conduct. No customer should leave a business feeling ignored, belittled, or embarrassed after simply asking for help.

    Pleasant and quick experience. Ample of parking space. Multiple options for your car needsread more

    Cars - autopartssupplies - Updated September 2026

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