I would highly recommend to anyone. Customer service is on point. Friendly and professional on the…read morephone. Drive was very nice and wonderful to give me a ride ti the garage.

It may seem false to give a 5 star review. Here are my reasons:…read more - I got a quick response to the Yelp quote request - The cost was less than other quotes ($50 less in one case) - The driver phoned to let me know where he was and when he'd arrive - The estimated time of arrival was correct - Everyone I spoke with was polite - The car was delivered safely and with no damage Is there more that one asks from a towing service? I am a real person (a reading specialist) who is not related to any employees of RC Towing.

I chose this company as he was located very near to me and there was a few good reviews. He also…read moreadvertised a 24 hour service. I left 4 voicemails over 2 days and I never received a call back. Very disappointed and I don't recommend him!

Friendly and respectful driver. He responded really quickly…read moreto our broken down work truck. He took less then 25 minutes to help us get the truck out of street. I understand now why this business has 5 stars :) Definitely a great experience!

Julio and his team are class acts! My Landrover broke down…read morein my condo garage in downtown Silver Spring. Not only did Julio have the right equipment to get my car from my garage (not many trucks can fit) and lift my car (with a Landrover it's hard because when the battery is dead I can't put the car in neutral) but he was so knowledgable about cars that he pretty much knew in 5 minutes what was wrong with my car. It wasn't the battery.... When we arrived at the shop he waited to drop my car until we knew they had availability to work on my car -- just so he wouldn't have to charge me more in case I had to go elsewhere. If that wasn't enough he drove me to my office down the street so I didn't have to get a Uber. Obviously I am not the only person who had such a good experience with Guzman Towing as while I was with him he kept getting calls from repeat customers. Bottom line -- Julio is great and Guzman towing is highly recommended!!

Love these guy!!!! I own a plumbing company and I have multiple trucks. Something always happens…read more It almost feels like they completely stop what they're doing and come to the rescue. I mean they are quick! I use them for personal issues with my wife's car on several occasions as well as funny as that sounds. For the last 4 years, they have been my go to Guys for sure!!!!!! Friendly drivers and CLEAN TRUCKS!!!!

Excellent communication, speedy response, and solid auto advice. He understood that the nearby shop…read moreI'd planned to tow to would have a gate up, so I couldn't drop off in the lot. Overall, the service was knowledgeable and friendly. It's exactly what you need when the unfortunate happens.

Answered the phone, came right out, got me to the dealership as I rode with driver. Courteous,…read morecompetent, professional service

Completely unprofessionally. The driver illegally towed my car, I will be pursuing legal action.read more

As far as towing companies are concerned, they all suck. Nothing can blow the high of a wonderful…read moreday like returning to your car to find that it's not there. Such was the case for me on this beautiful Sunday afternoon! I parked in what I thought was an open lot in downtown Silver Spring. There was a sign that detailed the hourly rates to park there Monday-Friday and also Saturday. There was nothing listed for Sunday and there was no one working in the booth. Come to find out, there was a smaller sign that said parking without permit is reinforced 24/7. Damnit. So I give the towing number a call. Well actually, I gave the number a few calls. Call #1 Me: Hey, I believe my car has been towed. Where was it towed to? Tow guy: 8115 Fenton Street Me: That's walking distance from the lot it was towed from, right? Tow guy: Yes, it's about a 15 minute walk Me: How much is it going to cost me? Tow guy: $114...cash Call #2 Me: Can you confirm that you actually have my car? Tow guy: Are you a gray Corolla Me: Yes. Tow guy: I have your car Me: Ok, I'm on my way Call #3 Me: What time are you closing? Tow guy: I will wait for you mam Me: Ok, thanks. Is the lot obvious? Tow guy: No. Pass the big brick building after Silver Spring Avenue, turn left up the long driveway and then walk up the stairs in the back. Me: Ok, be there soon. Trust me, it looked shady. The driveway was bare, the lot was isolated, and this building with the creepy stairs in the back look semi-abandoned. I was on edge. I open the door, and a young guy was waiting in his office for me. He wrote me a receipt, took my money and even chatted me up. In fact, he was so nice that some of my towing bitterness subsided. Oh, and apparently Tabi Bonney just recently shot part of a music video here?? Gritty. He walked me to my car in the gravel filled parking lot, where his dog was chilling. His huge dog that looked like he SHOULD be mean, but wasn't. The same way this towing company looks like it SHOULD be shady, but isn't.

From the time I sent my request to AAA for a battery replacement, to the time Suraj called me to…read moresay he was on his way was under five minutes. About 15 minutes later Suraj pulled up, did his diagnostics, and started replacing the battery. Suraj was professional, knowledgeable and replaced the battery in under 10 minutes. So from the time I called AAA to the time Suraj finished was within 30 minutes. No one likes to buy a new battery, but this was as painless a process as you could possibly ask for.

My car battery died and I called AAA, they sent Jerome from Door to Door. He came quickly, did a…read moregreat job, explained that although my battery had 50% life left it had a bad cell and recommended a replacement. I had him put in a new battery and now I'm g2g. Thanks, Jerome!

Terrible terrible terrible. Towed car illegally from where I live. Unacceptable customer service…read moreand preying on people while they sleep. I pay for my parking spot at my apartment complex and my car was stolen by this company. Updated: Wife, whom is disabled, was using her card due to my wallet being in the car that was stolen by this company. I typically sign for her since her disability directly affects her hands. Lady at the trailer, yells at us that is a felony and cannot accept payment. Wife had said nothing this entire time to deserve being yelled at. Unprofessional and unacceptable.

If your car gets towed, dont expect to talk to anyone reasonable or with professionalism. If you…read morecall and speak to Jamel he is extremely rude. everyone from the Cashiers to the Customer Service Reps will lie to you, they will tell you to reach out to Kelvin Smith and to email him at Ksmith@henrywrecker.com for any question or concerns. He WILL NOT RESPOND to you. I sent numerous emails with no response. They will also tell you that He doesnt have a phone that is also a lie he does but they wont give you his direct line of contact. The best way to reach Kelvin is to go directly to him at his office. At 7861 Beechcraft Ave. Gaithersburg, MD 20879. The Cashiers at the Tow yards will not help you they will lie to you. I was told to reach out to Kelvin to see if an adjustment can be made to the bill like I said KelvIn will not respond to you so the days kept adding on and the bill kept increasing while I was trying to reach him. I called the customer service number and was quoted 780 for the bill the same day I picked up my vehicle I also spoke with a cashier at the tow yard and was given the same amount. I left and came back the same day and my bill was 850. How can a bill increase 70 bucks within less than an hour im not sure the cashiers will not tell you or give you an itemized statement. Here is the Best thing to do if you car gets towed go there calmly dont waste your time and energy trying to reason with them. Pay whats owed then when you get your vehicle then fight it gather all of your information as possible. Good Luck