I had a great experience buying my car here. My salesman Henry was super nice, patient, and honest…read morefrom the beginning. He sent me the Carfax and the full out-the-door price right away when I asked, with no pressure at all. He also let me take the car for a full two-hour PPI at an independent shop, which most dealerships don't allow. During the inspection, we found two normal mileage-related issues with the front struts. The team explained that this is common for BMWs around 70k+ miles, which matched what the mechanic told me. JB their finance manager immediately offered to order high-quality SACHS parts and have their own mechanic install everything with no labor charge, just the cost of the parts. They also fixed the tire pressure sensor for free. Another thing I appreciated was that they held the car for almost two weeks with only a $500 fully refundable deposit. No hassle, no pressure, and very flexible the whole time. Overall, the staff was honest, transparent, and easy to work with. I'm really happy with my experience and would definitely recommend them to anyone looking for a car.

Please Read Before You Trust This Shop…read more They are NOT Tesla Certified. Let me say it clearly again -- NOT Tesla Certified. We chose this shop because of their social media marketing, where they presented themselves as experienced with Tesla insurance and repairs. Unfortunately, that was very misleading, and we learned this the hard way. During our conversation, Austin mentioned they were "Tesla authorized," which is simply not true. That gave us a false sense of confidence. Things got worse during the repair process. We later discovered that our vehicle was not even being repaired at their listed location -- it had been moved to San Gabriel. It appears the work was subcontracted out without our knowledge or consent. When we finally received the car, the quality was unacceptable: - Missing parts and screws - Misaligned doors - Sensors not functioning properly When we raised these issues, their response was shocking -- they blamed Tesla, saying "that's Tesla's quality." We then took the car to a Tesla Collision Center. Even the manager there was surprised at the condition of the repair and questioned how it could have been done this way. After doing further research, we realized we are not the only ones who have had this kind of experience. It appears this may be part of how they typically operate. This has been an extremely frustrating and disappointing experience. Please do your due diligence and make sure you are working with a Tesla Certified Collision Center.

Five stars for Scott Bi and the team at Mercedes-Benz of West Covina…read more Walked in on a Saturday afternoon, was kindly greeted, and immediately felt like I was dealing with straightforward, professional people. I really appreciated their style of business. No games, no fluff, just direct communication and a smooth process from start to finish. Scott was able to answer all of my questions quickly and professionally, then got right to work putting together an excellent deal for me. I was able to walk out with a deal in hand the very same day. In a world where dealerships can be a mixed bag between old-school sales tactics and modern professionalism, this place truly stands out. If you want a dealership experience with no nonsense and no pressure, definitely ask for Scott directly. Great deals, great communication, and none of the typical dealership BS games. We'll definitely be back for our next Mercedes when the lease on this one is up.

(1 Star) I wish I…read morecould give zero stars. I purchased a vehicle from Envision Motors of West Covina expecting that it had been reasonably inspected and was safe and reliable. Instead, shortly after the purchase, the vehicle suffered what appears to be a catastrophic engine failure, leaving me with an extremely expensive problem. I am not an average car buyer. I am a retired Mercedes-Benz Master Certified Technician with over 40 years of experience. I know these vehicles inside and out, and I recognize the difference between normal wear and serious mechanical defects. What disappointed me most wasn't just the mechanical failure--it was the dealership's response afterward. Rather than standing behind the vehicle or making a meaningful effort to resolve the situation, I was left feeling ignored and on my own. Buying a used car always involves some risk, but customers should be able to expect honesty, transparency, and a reasonable inspection before a vehicle is offered for sale. Based on my experience, I cannot recommend Envision Motors of West Covina. My advice to anyone considering buying from this dealership is simple: pay for a thorough independent inspection before you sign anything, no matter what you're told. It could save you thousands of dollars and months of frustration. I hope the dealership improves its inspection standards and customer service so future customers don't have to go through what I have experienced.

This review is long overdue. But I can honestly say, I've grown with this dealership and everyone…read moreI've encountered here is amazing. Don Chepe, Sergio, Giovanny, Leo. I have, to date, purchased 3 cars from them. First one is my 2021 Chevrolet Silverado Trailboss. My second was my 2016 Toyota Tacoma Sport, and third, is my now, 2021 Mercedes Benz GLC300. They have always gone above and beyond to help me out, and even worked with my credit score. With my recent purchase of my Benz, he also helped to refinance my Silverado, saving me over $5k!!! I will always refer friends and family here, because they treat you like a friend, and in many cases, family. Thank you very much guys. Keep up the great work!

Sus amigos is the place to go if you are looking for a new car. They have a great selection at…read morereasonable prices and the staff is very kind and courteous and helpful. My experience was a 10 out of 10. Not only that they have every repair shop you could ever need in the back parentheses whether it's a problem with coolant, or bodywork, you name it they have it).

The whole experience was exceptional thanks to Christina the sales manager and Javier who was very…read morehelpful through out the process...I would highly recommend you guys come here if your looking for your next new car.

Mazda was sending promo coupons for a oil change I couldn't turn down for $9.95!…read more What a steal, took the offer and service team dropped me off at Costco to do some groceries shopping while they serviced my vehicle . They're team is always so friendly and helpful.

Just bought my 2026 Nissan Frontier from Devin Sierra Nissan, and the experience was honestly…read moreawesome. From the start, the staff was friendly, relaxed, and not pushy at all. The whole process was smooth and way less stressful than I expected. No games, no pressure, no wasting time--just straightforward and professional service. I walked out feeling confident and excited about my new truck, not drained like most car-buying experiences. If you're in the market for a new car and want fair pricing and good vibes, I definitely recommend checking them out. I'd come back here again without hesitation. Devin my salesman was super awesome! Can not thank him enough.

We recently went into the dealership to go over some lease return options and the rep Eddie was…read moreextremely helpful, nice and very professional. Most reps are pushy but Eddie has a pleasant and intelligent way of dealing with customers. Next time there ask for Eddie!

I had an amazing experience buying my my 2013 Toyota Camry LE from the 100 S San Gabriel location!…read moreOscar is an amazing salesman who worked with me during and outside work hours to match me with the perfect car for the price I needed. He and his team was very patient with me through the process. I 100% recommend checking out their inventory. They take care of their cars very well. There is a service center on site for maintenance (ex.oil changes) and car wash as well.

Thank you HJ Auto Group for being a part of Sheraton San Gabriel's Grand Opening. Your customer…read moreservice is to be commended. We truly appreciated the collaboration. Event Producer: Dee Lee Designs Photographer: Clair Chang Films Actor & Actress: Jared Phillips/Tiffany Munoz Venue: Sheraton San Gabriel

I inquired about a vehicle, and Nelson promptly returned my call and provided me with the full…read moreout-the-door price. When I arrived to pick up the car, it was exactly as described and in perfect condition. Nelson did not try to upsell me or add any unexpected charges. While I was completing the paperwork, he also had the car professionally detailed and ready to go at no extra charge. He was honest, professional, and transparent throughout the entire process. I highly recommend PBB Auto. Thank you, Nelson, for the excellent service!

Nelson was my salesperson and he was tremendous! I ended up purchasing a car that needed minor…read morethings done to include installation of new Apple CarPlay. He hustled and got everything done several days ahead of schedule! This dealership is no nonsense and gets things done quickly and efficiently! Reach out to Nelson and he will take care of you! He's a cool guy and a good communicator!!

I want to share my sincere appreciation for Audi of West Covina and the outstanding support they…read moreprovided throughout my Audi Q8 experience. From start to finish, the team demonstrated professionalism, accountability, and a genuine commitment to making things right. In particular, Julian Kim and Frank Norollahi consistently went above and beyond to support me. Even when challenges arose--such as registration delays, coordination with third parties, and follow up repairs--they remained engaged, responsive, and transparent. Their communication never dropped, and they took ownership of the situation rather than passing it along. What stood out most was their willingness to see things through to the very end. This was not a quick or simple process, but they stayed involved for months, checking in, escalating when needed, and ensuring that outstanding items were addressed. That level of dedication is rare and speaks volumes about their leadership and integrity. Buying a vehicle is easy--standing behind the customer after the sale is what truly matters. Audi of West Covina proved that they care deeply about their customers and their reputation. I'm grateful for their support and wouldn't hesitate to recommend them to anyone looking for a dealership that values long term customer relationships, not just the transaction. Thank you again to the entire Audi of West Covina team for your persistence, honesty, and commitment.

Shout out to Garek in the service department! Thank you for your on going service with my Audi and…read morekeeping me safe! Appreciate you!