It's the best experience I have ever had buying a new vehicle. It was a quick process, very…read morefriendly reps. I knew what I wanted, and was in contact with Harley Wells (probably one of the best sales associate at Longo) who started the paperwork right away. She had me out of the dealership in less than an hour.

I'm so happy to have come across Longo Toyota. This was my first time buying a new car. I was…read morelooking for a specific color and Longo Toyota had 2 in stock. I live about 5 hours away but the experience was well worth it. Harley Wells helped me with everything and was very knowledgeable about the vehicle. I really appreciate her hard work cause she got me the car I wanted with the best price. I love my new 2026 4Runner TRD off road premium. Such and amazing and beautiful suv. Could not ask for more. Once again thank you Harley and Longo Toyota.

I've now visited three different Tesla locations, and Tesla Montebello has hands down been my best…read moreexperience. My very first Tesla interaction was a test drive at the Inglewood location. While I appreciated the opportunity to test the vehicle, the experience itself was honestly a bit meh. It felt rushed and transactional, and the agents seemed eager to move on to the next customer. It didn't leave a strong impression and didn't quite match what I expected from the Tesla brand. My second experience completely reset my expectations. I picked up my Model Y at the Long Beach location, and it was exactly how a Tesla delivery should be. The representative who helped me, Adrian Espinoza, was absolutely amazing. He was patient, thorough, welcoming, and genuinely invested in making sure I felt confident with my new car. That experience set the precedent for how I anticipated my future interactions with Tesla to feel. Then came my first service appointment, which led me to Tesla Montebello. I'll be honest. When I initially saw in the Tesla app that the earliest available appointment was about seven days out, the day after New Year's Day, and required driving a bit farther from downtown LA, I was slightly annoyed. Now I can confidently say I'm incredibly grateful that things worked out exactly this way. The Tesla Montebello location is beautifully tucked away in its own quiet corner, and the entire environment feels calm, serene, and thoughtfully organized. As someone with Southern roots who truly appreciates peaceful, welcoming spaces, this immediately stood out. Everything, from the exterior to the interior, was spotless, neat, and well-run. I arrived about 15 minutes early and was warmly welcomed by the customer service team, who invited me to get settled in the waiting area. I barely had time to sit down before they came to ask if I was ready. My wait time was maybe two minutes total. The team walked out to my car with me and patiently answered questions that were likely covered in the user manual. They helped me locate alert and report history, showed me how to schedule morning warm-ups before heading to the gym, pointed out where my windshield wiper fluid container is, and even assisted me with obtaining a physical key while I was on site. Every interaction felt kind, unhurried, and genuinely helpful. The only hiccup during my appointment had nothing to do with the Montebello service team at all. It seemed to be related to the backend messaging architecture within the Tesla mobile app. While the service estimate was shared within the message thread, the button itself wasn't tappable from that section, so I had to navigate to a different area of the app to view the estimate. Once I found it, everything was clear. I mention this only as constructive feedback, because the team on-site handled everything flawlessly. And as a very busy person, I have to mention this. The Wi-Fi at the Tesla Montebello service center was excellent. Guest Wi-Fi is usually unreliable, but this was fast, seamless, and made it easy for me to get work done while I waited. I spend a lot of time in Tesla lounges, and while there is consistency across locations, Montebello truly stood out. Overall, this was a 10 out of 10 experience. Tesla Montebello exceeded my expectations and reinforced the level of service I came to expect after my Long Beach delivery experience. I will absolutely be scheduling all future service appointments here. Thank you to the entire Montebello team for such a smooth, calm, and genuinely positive experience.

Absolutely unacceptable experience with Tesla and specifically with Fredy. This has been one of the…read moremost frustrating, careless, disorganized, and unprofessional vehicle purchasing experiences we have ever dealt with, especially for a company of this size and reputation. We placed a deposit for a Cybertruck back in February after Fredy from Tesla assured us the process would be straightforward and that he would personally walk us through everything step by step. We made it very clear from the beginning that we were unfamiliar with Tesla's ordering and registration process and were relying on him as the sales advisor to properly guide us through it. What is especially frustrating is that before we placed the deposit, Fredy was constantly following up with us, responding quickly, and actively trying to secure the sale. The moment the deposit was collected, his level of service completely changed. Communication became inconsistent, follow through disappeared, and the entire experience suddenly felt careless and neglected. It honestly became one of the worst sales experiences we have dealt with. Fredy specifically told us that once we placed the deposit, everything was essentially set and that my dad would only need to be present at pickup. Based on those representations, we had absolutely no reason to believe there were still additional requirements or outstanding steps on our end. Now it is almost June, and after almost no meaningful communication or follow up, we suddenly found out there were supposedly still financing and profile steps that needed to be completed, something that was never clearly communicated to us beforehand. The only reason this was even brought up was because we escalated the issue and repeatedly demanded answers after being left completely in the dark. What makes this experience even worse is the complete lack of communication and professionalism after the deposit was collected. Calls were ignored repeatedly. Messages were left unanswered for days while clearly showing as "read." We constantly had to chase Fredy down just to get the most basic updates regarding a vehicle we already placed money down for months ago. At one point, Fredy even admitted that he made a mistake regarding the process and communication, but after acknowledging it, he disappeared again. Later, we were told he was on PTO, and even after that there was still no proper follow up or resolution provided to us. A customer should not have to beg for communication after placing a deposit on a vehicle. Delays are one thing. Being ghosted, ignored, and given constantly changing information after money has already been collected is another. At this point, it genuinely feels like once the deposit was secured, customer service and follow through completely disappeared. The salesman at Tesla simply took our deposit, and at this point we still do not even know if we are getting the car or not. Even now, calls continue to go unanswered while messages are clearly being read and ignored. That level of disregard toward paying customers is completely unacceptable. Montebello Tesla does not even have a direct phone number publicly listed, so Fredy is essentially our only point of contact, yet he continues ignoring calls and messages instead of properly communicating with us. Fredy, are we getting the car or not? We have been waiting since February and still cannot get a straightforward answer.

OUTSTANDING SERVICE!…read more I was in the market for a new car and my co-worker raved about her friend Lance at Banzai. I was prompt introduced to him and he was AMAZING! Lance took time to go over every detail and was available for any question I had, even during outside business hours. I told him exactly what I was looking for on Monday, Tuesday we did paperwork, and Wednesday the car was delivered TO MY RESIDENCE! We've all heard how car buying is such a hassle, but with Banzai it was nothing but a pleasure.

Lance was extremely helpful and transparent throughout my car-buying experience. I reached out…read morethrough his website and told him the exact make and model I was looking for, and he quickly got back to me with several options--all priced fairly for what I wanted. The entire process was completed within a week, with the car delivered directly to my home and all paperwork handled seamlessly. I highly recommend Lance to anyone who wants to save time and avoid haggling or visiting multiple dealerships.

This review is for the Service Dept. I normally don't take my car to the dealer for routine or…read moremajor service unless it's for warranty work or I bought the car new from there. But I recently got a new-to-me Honda and wanted to get the CVT fluid changed since I don't know when it was last changed. I called Goudy for a price on this service, and it was quite reasonable. Of course I could probably do it myself for a lot cheaper, but I hadn't had a chance to know my car well enough to take on this job. Since they were a block away from me, I thought I'd give them a try. It was my first time using Goudy and Daniel Tieu was the first service advisor who assisted me. Fortunately I remember reading a positive review about him somewhere on Yelp or Google reviews, so that was reassuring. The service was timely and Daniel said everything checked out okay on their multipoint inspection (brakes, battery, tires, etc.) and didn't try to sell me on any other service. We all know that the car repair industry has a bad reputation for upselling or insisting that something needs to be fixed now or else it's going to catastrophically fail the moment you leave the shop. My experience on my first visit was a positive one. While I might have paid a bit more compared to an indie shop, I know I got genuine Honda parts and their techs are well versed on Honda maintenance and I assume know what they're doing. (I know that's not always the case, as I've heard about bad dealer service experience). I should also note that they have a nice waiting area. Nothing fancy, as in no fancy coffees or pastries. Just a quiet area (at least when I was there) away from the sales floor. I could have walked home, but I decided to stick around and read a book I had with me. It wasn't long when I got a call that my car was ready.

Wanted to share the positive experience my husband and I had working with Alfonso Cabral at Goudy…read more Alfonso was knowledgeable, straightforward, and helped us negotiate a fair rate without any of the typical sales gimmicks. He was incredibly helpful since the first meeting, staying in touch via text to answer all of our questions. Despite the fast-paced environment at Goudy, Alfonso took the time to ensure we were treated with care. He was never pushy, making what could have been a stressful milestone experience truly enjoyable and stress-free. We highly recommend Alfonso and appreciate the excellent service he provided Loving our 2026 Honda Accord Hybrid EX-L

I had a frustrating experience at Lexus Cerritos--poor service, unexpected charges that weren't…read morepart of the original service package, and pricing that didn't match what was quoted online. It honestly felt misleading, and I even considered taking it further. Thankfully, I decided to try Longo Lexus instead, and the difference was night and day. The entire process was quick, smooth, and refreshingly transparent. Pricing matched the original estimate exactly--no surprise add-ons, no upselling, just honest service. A huge shoutout to my service advisor, Kelly Yang, who was incredibly professional and thorough. He clearly explained the work being done, set accurate expectations for timing, and even applied a promotional discount. After my prior experience, I walked in expecting the worst--but was genuinely impressed by the level of care and integrity. While it's a bit of a drive for me, it was absolutely worth it. I highly recommend Longo Lexus if you're looking for reliable, straightforward service without the hassle.

I know everyone that lives in the SGV knows about Longo's reputation as the go-to place to buy a…read moreLexus or Toyota. Last month, I had reached out to Longo online to request a quote for a 2026 Lexus NX 350h Premium. I notified them of the price I had received from a different dealership and was told they would "match" any competitor and also honor a discount I had received using the Costco Auto Program ($2500 off). They even notified me of their special APR rate for March 2026. Things seemed to be going well, but they didn't have any inventory and the car I wanted would not arrive until the following month. They also said they could not honor the APR for next month since it was a special promotion only for March. I called Crown Lexus and they were not going to receive any new NX hybrids until April, but the salesperson from Crown said their dealership would honor the discount from Costco and the special APR rate even though the car would not arrive until after the promotion was over. I called Longo back and notified them of what Crown was going to offer and instead of matching the offer, they said they'd only give me a discount of $1500 because there was a "shortage" of the NX models. I was a bit disappointed in their response and ended up going with Crown Lexus and reserved a car that was assembled in Japan. Also, check their inventory because the cars are assembled in either Canada or Japan. If the VIN number starts with a 2, the car was assembled in Canada.

We had a great experience working with Nathan Reyes. He was dedicated to helping us get a car, very…read morewell-mannered, and gave us a great deal. Despite the mistakes made by management, he continued to try and make it work.

Nathan Reyes was great to work with. He really kept trying to make a deal work for us and made sure…read morewe got the best option possible. He was patient, professional, and never gave up on helping us find something that fit our budget. Highly recommend working with him if you're looking for someone who truly cares about helping customers!

Stopped by airstream earlier today to have, what I thought would be, a couple minor things done…read more Swap out an outlet and update the thermostat. The thermostat was a bit of an issue because of the age of the coach. They answered all my questions and even though I didn't get it installed I now know the parts I need to make it happen. Outlet was installed quickly and looks much better. Mike, in service, and his team were really great.

We store our Airstream at Airstream Los Angeles, and overall it has been a great experience. The…read morestorage area is secure and located behind gated access, which gives us peace of mind. My only frustration is that the exit gate has been broken for nearly two years. When leaving, you have to get out of your vehicle, walk to the front gate, and use your access card to open it. It's an inconvenience that I wish would be addressed. Aside from that, the facility is excellent. They provide a sewer dump station and water access, making it easy to prepare for trips and return from them. The staff has always been friendly and helpful. The sales team is knowledgeable and professional, and on the few occasions we've needed service, the service department has done a great job. They also maintain a large inventory, which is fun to browse whether you're shopping or just dreaming about your next upgrade. This is our fourth Airstream purchased through Airstream Los Angeles, and we continue to enjoy our relationship with them. Overall, it's a great place to store, service, and shop for an Airstream. 1/2

I just recently got a new car from the Volkswagen Dealership in Pasadena. The staff went above and…read morebeyond for me. The highest level of customer service I have EVER received. Cade was excellent he showed me the features of the car. Mike got me the numbers and made the deal happen. Thanks to Carson, the Internet Manager for setting up the meeting This dealership is not pushy, they had my best interest at hand and I feel they truly cared about me as a person. I will always go to Volkswagon Pasadena for my cars.

called earlier today and spoke with John to explain my current lease situation. I was very clear…read morethat I was not ready to buy today and that my current lease has negative equity. John encouraged me to come in anyway. Once I arrived, his attitude completely changed. He was noticeably unenthusiastic and unwilling to help. He didn't show me any of the vehicles we discussed over the phone and made no effort to walk the lot or explain options. Instead, he simply sat me at his desk and threw out rough numbers without any real discussion or guidance. Overall, the experience felt rushed and dismissive. If you're looking for someone who will actually listen to your situation and take the time to help, I'd recommend saving yourself the trip and going elsewhere

I had an appointment today at New Century BMW of Alhambra, and the experience started off pretty…read morefrustrating. When I arrived, the car attendant told me there was no appointment scheduled for my vehicle. I explained that I had received text message confirmations and reminders, but he seemed skeptical and even asked to see my app, like he didn't believe me. That didn't sit right with me, I didn't just show up randomly, I had proof of my appointment. When I asked to speak to a manager, I was told there wasn't one available because it was the weekend. That was surprising to me, I feel like there should always be a manager on site, especially to handle situations like this. Instead, he said he would get a service advisor to help me. That's when Eric came out, and honestly, he completely turned the experience around. I showed him the same text messages, and without questioning me or making things difficult, he immediately took care of everything. He got my car checked in right away, arranged a ride home, and made the whole process smooth and efficient. Technology issues happen, and I understand mistakes can be made but how they're handled matters. Eric handled it perfectly. What started off as a frustrating situation turned into a great experience because of him. I've been coming here for years and have seen a lot of staff come and go, but employees like Eric make a big difference. If I were management, I'd make sure to keep him he's a huge asset.

I recently had a frustrating experience here at the wholesale parts department at Century BMW and I…read morefeel compelled to share it. I was quoted an additional bogus $300 fee for key "programming" that, as I later confirmed with 4 other BMW dealerships, was never actually required for the replacement parts I ordered. The charge felt completely unjustified and, frankly unprofessional, as well as misleading. When I questioned it, I was met with unjustified resistance rather than a clear explanation and stalling. The representative I dealt with, Angela, had an off-putting tone and demeanor from the start. She made me wait without any communication and handled the interaction in a way that felt dismissive. Most concerning, she kept my sensitive documents longer than necessary--documents that she definitely she should have handed back herself. There was no apology or even a simple excuse-yourself moment, which added to the overall sense of unprofessionalism. Overall, the experience left me feeling uneasy and undervalued as a customer. I expect transparency and professionalism when dealing with a brand like BMW, and unfortunately, this interaction fell well short of that standard. I'd recommend atleast getting a better estimate for your Parts at Century NoHo BMW or Los Angeles BMW. Buyer's Beware!

Man, all I want to say is when you're looking at the right places and come across the right people…read more Chances are you're going to find what you're looking for. This does not only pertain to cars but can applied to life as well. Don't want to get too off topic here but I'm.... Happy to take this Tesla model Y performance home and a big thank you to Rose City Auto Sales for making it happen. Apparently a few people came to see the car that day but ended up kicking tires, tiring the staff there in return. Basically, last Friday was my day.

I can't recommend Shant at Rose City Auto Sales enough! Not only do they have a great selection of…read morewell priced used cars here but he made the whole process so easy and got me a great deal on a car payment! My car needed a windshield repair and the engine light came on soon after driving it but Shant was sure to get it taken care of with his mechanic at no expense to me. That's great customer service! Also, I LOVE my new car. Buy a car here!!