1. Ideal Motor Group

    1. Ideal Motor Group

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    San Gabriel, CA

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    Ideal Motor Group

    4.6 (61 reviews)
    Closed 10:00 am - 6:00 pm

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    BMW 650i Gran Coupe
    Lex T.

    Thank you so much Ideal Motor Group team for a great car and exceptional service ! Everything was smooth, Mike showed me the car and we did a test drive. Car is in great shape exterior and mechanically. They showed me full CarFax report, haven't been pushing sale, Julia, they financial manager explained me everything from A to Z about finance, that was my first time financing and they made me comfortable by braking everting down and answered all my questions. Pleasure to work with you guys, I'll stop by here for my next car

    Low mileage. All electric Mercedes. Mint condition. Such a great find.
    Mike L.

    Picked up a mint condition, low mileage, all electric Mercedes yesterday. Quick and easy transaction. Ryan was nice enough to come in on his morning off to meet us because we were driving up from Huntington Beach. Saw the car and it looked even better in person. They had us in and out in about an hour and on our way home with our new car. Couldn't be happier with the entire transaction.

    X5M
    K Z.

    This dealer cares top quality cars, you are paying for the best sorted out cars for the price. I got my 2016 X5M with no hassle, didn't need to inspect the car much. Everything they bring in on the lot is the best in the market. I will be back again for future business.

    "Never Trust a Used Car Salesman"
    George L.

    First & foremost I am a disabled Vietnam Veteran and I am 69 years old with PTS. The high pressured me to the max once they knew I had cash? I walked out and got in my car with my son he is 13. Mr Lou said I dropped the price by $1300 come in for a moment. I made the mistake and went in. He bum rushed me guaranteeing a clean car fax and a car in high demand? Manipulative dealership I purchased this vehicle $12,500, the very next day it died in its tracks on the freeway with traffic . They offered to tow which they did? After there mechanic checked it out, he said it needs an electronic fuel pump? The said they will cover 59% of the total cost of $2688.00 I was a bit reluctant trusting them and after two weeks I had it towed to my mechanic who is a specialist in Porsche & Mercedes for 30 years. He said you have no gasoline? This dealership lies because they told me it came from Beverly Hills Porsche?

    Me buying car with Harry.

    Harry was very helpful and they made the whole process easy and fast. Great dealer to bring business too. I'm very thankful for the experience.

    Diana H.

    First of all I would like to thank Ideal Motor Group, for having patience with me, I have been looking for this vehicle a GLC300 coupe 4matic 2018 a long time, I put it out there and Bryam Lu sent me a text and it was on from there. When I tell you he never gave up on me and my husband, Bryan would call us every day and say just come in and look at it, I guarantee, you will love it. And he was right. I fell in love with it and I wanted it. And if you know my husband you know he isn't a easy person to deal with when it comes to making a deal. But Bryan was so persistent with calling and convincing me that this is your car. And he was right, it's mine now, and I'm so happy with my Mercedes Benz GLC300 coupe 4matic 2018. Thank you Bryan Lu and the owner Dominique of Ideal Motor Group.

    C63 AMG
    Ali B.

    Dominic was truly amazing. He worked with me on my trade in value and got me a low APR on one of the cars I had always dreamed of driving, the Mercedes C63 AMG. I love my new car and I can't thank Dominic enough for being so chill. He made it super easy and stress-free for me to get in the car I truly wanted. I'll definitely buy my next car from him as well!

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    Dominic C.

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    3 years ago

    Great value, no hassle and great customer service. Great place to purchase a luxury used car and highly recommended.

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    Page 1 of 2

    Ask the Community - Ideal Motor Group

    Review Highlights - Ideal Motor Group

    Dominic and Vicky were so accommodating to me and worked very well to get me the best deal.

    Mentioned in 25 reviews

    Read more highlights

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    Tesla

    Tesla

    3.6
    (33 reviews)

    Absolutely unacceptable experience with Tesla and specifically with Fredy. This has been one of the…read moremost frustrating, careless, disorganized, and unprofessional vehicle purchasing experiences we have ever dealt with, especially for a company of this size and reputation. We placed a deposit for a Cybertruck back in February after Fredy from Tesla assured us the process would be straightforward and that he would personally walk us through everything step by step. We made it very clear from the beginning that we were unfamiliar with Tesla's ordering and registration process and were relying on him as the sales advisor to properly guide us through it. What is especially frustrating is that before we placed the deposit, Fredy was constantly following up with us, responding quickly, and actively trying to secure the sale. The moment the deposit was collected, his level of service completely changed. Communication became inconsistent, follow through disappeared, and the entire experience suddenly felt careless and neglected. It honestly became one of the worst sales experiences we have dealt with. Fredy specifically told us that once we placed the deposit, everything was essentially set and that my dad would only need to be present at pickup. Based on those representations, we had absolutely no reason to believe there were still additional requirements or outstanding steps on our end. Now it is almost June, and after almost no meaningful communication or follow up, we suddenly found out there were supposedly still financing and profile steps that needed to be completed, something that was never clearly communicated to us beforehand. The only reason this was even brought up was because we escalated the issue and repeatedly demanded answers after being left completely in the dark. What makes this experience even worse is the complete lack of communication and professionalism after the deposit was collected. Calls were ignored repeatedly. Messages were left unanswered for days while clearly showing as "read." We constantly had to chase Fredy down just to get the most basic updates regarding a vehicle we already placed money down for months ago. At one point, Fredy even admitted that he made a mistake regarding the process and communication, but after acknowledging it, he disappeared again. Later, we were told he was on PTO, and even after that there was still no proper follow up or resolution provided to us. A customer should not have to beg for communication after placing a deposit on a vehicle. Delays are one thing. Being ghosted, ignored, and given constantly changing information after money has already been collected is another. At this point, it genuinely feels like once the deposit was secured, customer service and follow through completely disappeared. The salesman at Tesla simply took our deposit, and at this point we still do not even know if we are getting the car or not. Even now, calls continue to go unanswered while messages are clearly being read and ignored. That level of disregard toward paying customers is completely unacceptable. Montebello Tesla does not even have a direct phone number publicly listed, so Fredy is essentially our only point of contact, yet he continues ignoring calls and messages instead of properly communicating with us. Fredy, are we getting the car or not? We have been waiting since February and still cannot get a straightforward answer.

    Most of the staff here were friendly, but my experience with two employees - Tessa (short hair) and…read moreFred(with a big beard)was extremely disappointing. Tessa ignored me completely because I was not the person purchasing the car. I spoke to her several times and she pretended not to hear me. When I asked to speak with a manager, she brought over Fred, who immediately dismissed my concerns without even listening to my side of the story. Fred also said he would only speak to the buyer and made comments that made me feel disrespected and discriminated against. Every time we visited, Fred would sit there watching us without greeting or assisting us. We always had to walk up to his desk, and his responses were cold and unwilling. There was no sense of customer service or respect. What makes this more disappointing is that I had just purchased a car here last week and already referred two friends to this location because I previously had a good impression of the store with other staffs. After this experience, however, I no longer feel welcome here. As long as these two staffs continue treating customers this way, neither I nor my friends will return.

    Goudy Honda

    Goudy Honda

    3.5
    (1.8k reviews)

    This review is for the Service Dept. I normally don't take my car to the dealer for routine or…read moremajor service unless it's for warranty work or I bought the car new from there. But I recently got a new-to-me Honda and wanted to get the CVT fluid changed since I don't know when it was last changed. I called Goudy for a price on this service, and it was quite reasonable. Of course I could probably do it myself for a lot cheaper, but I hadn't had a chance to know my car well enough to take on this job. Since they were a block away from me, I thought I'd give them a try. It was my first time using Goudy and Daniel Tieu was the first service advisor who assisted me. Fortunately I remember reading a positive review about him somewhere on Yelp or Google reviews, so that was reassuring. The service was timely and Daniel said everything checked out okay on their multipoint inspection (brakes, battery, tires, etc.) and didn't try to sell me on any other service. We all know that the car repair industry has a bad reputation for upselling or insisting that something needs to be fixed now or else it's going to catastrophically fail the moment you leave the shop. My experience on my first visit was a positive one. While I might have paid a bit more compared to an indie shop, I know I got genuine Honda parts and their techs are well versed on Honda maintenance and I assume know what they're doing. (I know that's not always the case, as I've heard about bad dealer service experience). I should also note that they have a nice waiting area. Nothing fancy, as in no fancy coffees or pastries. Just a quiet area (at least when I was there) away from the sales floor. I could have walked home, but I decided to stick around and read a book I had with me. It wasn't long when I got a call that my car was ready.

    I responded to a Goudy Honda advertisement for a 2025 hybrid with 90K miles. Clearly I would have…read morehad to add a warranty ($3500). I asked repeatedly whether it was not a good idea to buy the car. The salesman and manager knew well that the risk was the battery but no one chose to educate me. I am an older woman who has driven Accords for 40 years and they didn't have the decency to tell me that the battery was going to die. I bought a very nice Accord at Pasadena Honda and both the sales and financial office were great.

    Airstream Los Angeles

    Airstream Los Angeles

    4.0
    (148 reviews)

    Stopped by airstream earlier today to have, what I thought would be, a couple minor things done…read more Swap out an outlet and update the thermostat. The thermostat was a bit of an issue because of the age of the coach. They answered all my questions and even though I didn't get it installed I now know the parts I need to make it happen. Outlet was installed quickly and looks much better. Mike, in service, and his team were really great.

    They brag about the five rivet designation, but don't fall for it! They delivered us a coach the…read morehad multiple malfunctions, and have not stood behind their problems. Lots of promises - no follow through. We have a $250,000 paperweight, they can't/won't fix. Be cautious about the Atlas, they have cracking and rivet problems they don't disclose. They brag about the 15 coats of paint and the quality of same, but is apparently fragile as multiple Atlas owners have the same issue. It was delivered with the storage bays locked and wouldn't open. Also a common problem. Their only fix was to teach me how to break in to them, and to drive to Phoenix or LA, at my time and expense to be fixed. Other owners say it took 4 months to fix! They also own Airstream of Las Vegas, AS of Orange County, and AS Inland Empire Buyer beware! Edited to add: I wrote this review several years ago and thought it was posted. Recently came across it in drafts. I apologize for not alerting the public sooner. As an update date, the condescending general manager, Dave offered only platitudes and the "guaranteed" fiberglass repair lasted 6 months. We have corrected the many other problems at great expense.

    New Century BMW

    New Century BMW

    4.0
    (1.3k reviews)

    I took my 2017 BMW i8 to New Century BMW on 1/7/26 for a check on the overall health of the…read morevehicle. From the moment I walked in Gus Navarro in the services department took care of me like I was family. He took time to explain everything to me and also got me a courtesy car. I wasn't sure what was included in the full inspection and Gus didn't hesitate to answer my million and one questions. Throughout the day he kept updating me on the status of the inspection and called me once it was complete, giving me peace of mind that my car was sound. What a solid guy. He also goes above and beyond for customers. I messaged him during the day to get a photo of my registration from my vehicle and he didn't hesitate to help me out. He was swamped with customers and still managed to get the information I needed even though my car was nowhere near his office. BMW is lucky to have him and future customers will be lucky to have him in their corner taking care of their needs. GUS is HIGHLY recommended and makes New Century standout among BMW dealerships and competitors. I will ONLY take my i8 to New Century from here on out. Thanks Gus and New Century!

    I had an appointment today at New Century BMW of Alhambra, and the experience started off pretty…read morefrustrating. When I arrived, the car attendant told me there was no appointment scheduled for my vehicle. I explained that I had received text message confirmations and reminders, but he seemed skeptical and even asked to see my app, like he didn't believe me. That didn't sit right with me, I didn't just show up randomly, I had proof of my appointment. When I asked to speak to a manager, I was told there wasn't one available because it was the weekend. That was surprising to me, I feel like there should always be a manager on site, especially to handle situations like this. Instead, he said he would get a service advisor to help me. That's when Eric came out, and honestly, he completely turned the experience around. I showed him the same text messages, and without questioning me or making things difficult, he immediately took care of everything. He got my car checked in right away, arranged a ride home, and made the whole process smooth and efficient. Technology issues happen, and I understand mistakes can be made but how they're handled matters. Eric handled it perfectly. What started off as a frustrating situation turned into a great experience because of him. I've been coming here for years and have seen a lot of staff come and go, but employees like Eric make a big difference. If I were management, I'd make sure to keep him he's a huge asset.

    Ideal Motor Group - car_dealers - Updated July 2026

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