It was an amazing experience !!! Justin paid attention to…read moredetail . Super friendly , attentive and knowledgeable . Great energy , hard worker . Grateful for Him. I recommend him to anyone looking into purchasing a car. Greta customer service !! Thanks again Justin

It's the best experience I have ever had buying a new vehicle. It was a quick process, very…read morefriendly reps. I knew what I wanted, and was in contact with Harley Wells (probably one of the best sales associate at Longo) who started the paperwork right away. She had me out of the dealership in less than an hour.

Best experience Best…read moreexperience I love my car Emilio jr. is way better then Emilio Sr.

Best service ever!! Emilio is so nice and attentive, if you are looking to buy from small…read morebusinesses, this one is it!! They will give you a great deal and accommodate to your needs! TOTALLY RECOMMEND!!

I had a frustrating experience at Lexus Cerritos--poor service, unexpected charges that weren't…read morepart of the original service package, and pricing that didn't match what was quoted online. It honestly felt misleading, and I even considered taking it further. Thankfully, I decided to try Longo Lexus instead, and the difference was night and day. The entire process was quick, smooth, and refreshingly transparent. Pricing matched the original estimate exactly--no surprise add-ons, no upselling, just honest service. A huge shoutout to my service advisor, Kelly Yang, who was incredibly professional and thorough. He clearly explained the work being done, set accurate expectations for timing, and even applied a promotional discount. After my prior experience, I walked in expecting the worst--but was genuinely impressed by the level of care and integrity. While it's a bit of a drive for me, it was absolutely worth it. I highly recommend Longo Lexus if you're looking for reliable, straightforward service without the hassle.

I know everyone that lives in the SGV knows about Longo's reputation as the go-to place to buy a…read moreLexus or Toyota. Last month, I had reached out to Longo online to request a quote for a 2026 Lexus NX 350h Premium. I notified them of the price I had received from a different dealership and was told they would "match" any competitor and also honor a discount I had received using the Costco Auto Program ($2500 off). They even notified me of their special APR rate for March 2026. Things seemed to be going well, but they didn't have any inventory and the car I wanted would not arrive until the following month. They also said they could not honor the APR for next month since it was a special promotion only for March. I called Crown Lexus and they were not going to receive any new NX hybrids until April, but the salesperson from Crown said their dealership would honor the discount from Costco and the special APR rate even though the car would not arrive until after the promotion was over. I called Longo back and notified them of what Crown was going to offer and instead of matching the offer, they said they'd only give me a discount of $1500 because there was a "shortage" of the NX models. I was a bit disappointed in their response and ended up going with Crown Lexus and reserved a car that was assembled in Japan. Also, check their inventory because the cars are assembled in either Canada or Japan. If the VIN number starts with a 2, the car was assembled in Canada.

I had a great experience buying my new 2025 Hyundai Sonata Hybrid Limited at El Monte Hyundai, and…read moreI can't say enough good things about Natalie, Juan, and Nelson. From start to finish, they were friendly, professional, and genuinely easy to work with. They helped me get the exact color I wanted and worked with me on the price to make sure I ended up in something I could comfortably afford. I never felt pressured, rushed, or talked into anything--I felt taken care of. The process was smooth and handled in a timely manner (about as good as it gets when buying a brand-new car), and their communication and attitude made the whole experience stress-free. Everyone was welcoming, patient, and respectful of my time. If you're looking for a team that's honest, helpful, and actually cares about getting you into the right car, I highly recommend asking for Natalie, Juan, and Nelson. I'd absolutely buy from them again.

I normally don't leave reviews, but my experience with this service department has been so…read morestressful and unacceptable that I feel people deserve to know exactly what I went through. My car has been at this dealership since October 14 (over 5 weeks by now), and the lack of communication and follow-through has been terrible from the start. I was repeatedly promised updates, timelines, and calls back -- and none of them happened. I had to call over and over just to get basic information. Most of the time I was told the advisor wasn't available, or someone would call me back, and it simply never happened. What made the situation even more frustrating was how long the diagnostic process took. I was initially told they would look at my car within a couple of days. Then it became a week. Then another week. I went long stretches with zero updates, and whenever I did get someone on the phone, every person had a different explanation. There was absolutely no consistency or urgency. During all of this, I didn't even have a car. They told me repeatedly that there were no loaners available, even though my vehicle was completely undriveable. It took two full weeks before they finally provided a rental. In the meantime, I had to rely on family, friends, and pay out-of-pocket just to get to work. I work in home health, so being without a car was not just inconvenient -- it disrupted my job, my income, and my daily life. The stress of figuring out transportation every single day took a huge toll on me. Then, after all these delays and no clear answers, the dealership told me they believed the issue was fuel contamination -- something I knew was not true. I've always used proper fuel. Later, they changed their story again and said the problem was actually due to wear and tear, and that I would be responsible for covering the costs. The inconsistency and constant shifting of blame made it feel like they were trying to find any excuse to avoid taking responsibility. It's extremely frustrating to be told one thing one week and something completely different the next. To make matters worse, after they had my car for over a month, they contacted me asking if I could authorize a $10 charge so they could put gas in the car to test drive it. After everything I've been put through, being asked to pay for gas on a car they've had for so long just felt like another example of how unprofessional and dismissive they've been. On top of all this, I've been trying for days to speak with the service manager, Diana, to confirm final costs and get answers before authorizing anything further. Every time I call, I'm told she's "not available," and I've never received a call back. At this point, it honestly feels like I'm being ignored. This entire experience has been emotionally draining, financially stressful, and overwhelmingly disappointing. What should have been a simple diagnostic and repair turned into over a month of delays, miscommunication, shifting stories, and lack of accountability. If you're looking for a service department that communicates, follows through, or treats customers with respect, I would strongly caution you to look elsewhere.

- update May 15, 2026 Dealership was able to transfer the…read moresalvage car title paperwork with Dmv, 7 weeks after purchase, very relieved title problems- 4/28/26- dmv has not received any title transfer paper in over 33 days after payment, I contacted Lawrence many times and he said he will follow up with his dmv agent, hopefully they will come through and get the car title transferred to me within 90 days otherwise I don't legally own the car despite buying for it, very uncomfortable with this situation

Over the top customer service! I hope they grow into a larger business! Did a lot of extra work…read moreafter the purchase at very fair rates!

I took my car to Honda Pros for repairs after a car accident, and my service advisor Ben made the…read moreentire process smooth and less stressful given the circumstances. He clearly explained everything and also helped me take care of additional maintenance. Ben found me the best deals, was incredibly kind, and never made me feel pressured. 10/10 best service advisor!

David and Sam are the dream sales team. On NYE went in and 4 hours later we were out the door with…read morea brand new car for my mom. We would highly encourage anyone to go to this particular dealer, the customer service was amazing. Tailored to your needs. Adam, in their finance debt was top notch. David went above and beyond for our mom. So pleasant and friendly. We dont have anything negative to say about the entire process. Happy New Year everyone. Car Pros El Monte is the place to go and always ask for David and Sam. If you need to know what David looks like, he is the one in the pic with my very happy mom.

Saw an ad on marketplace for a 1998 Honda Prelude and was interested, which then lead me to Active…read moreAuto Group (No longer are under Forza Motors) and Ivan was quick to respond. After discussing what day and time to meet, and over the course of waiting for Monday any updates or questions I had he would respond positively. Once I got to the dealership Ivan greeted me and we went to go see the Prelude. Looking around the lot from what I could tell Ivan took care of the vehicles he had, they were detailed from what I could tell and were very organized. When looking over the Prelude he let me look over everything, trunk, touching all the buttons, and there were some problems but just small things like the powered windows not working but I was purchasing a 20+ year car. After that we worked the final process out and now am currently waiting from confirmation from my bank and soon be able to pick it up! There's also a foosball table inside the store but I never got to use it. Ivan told me the store is family owned, and I would recommend purchasing your first vehicle, second, or third vehicle here because the service and communication with Ivan just can't be compared to regular brand dealerships better Update: The car had a check engine light come up but it was just minor like spark plugs and cables needing to be replaced. Just keep in mind some of these vehicles are old and depends on whoever the previous owners were of the vehicle you are interested in

TL DR, "Ivan" was extremely rude and a sleazy salesman that endangers his clients. Do not buy the…read morered Mazda Protege5 that is for sale (or rather any car that is for sale here) To my credibility, this is not the first Mazda Protoge5 that I have owned, I have done top to bottom maintenance on this kind of car and am not naive nor a novice to this vehicle. That being said, I will detail the pre-test drive issues I found with the car. For starters the glove box handle was broken. Just straight up missing. When I asked how do I open the glove box, "Ivan," said "here let me open it for you." He then proceeded to finger the broken glove box, prying at it to open, where he never got it open, and then just moved on. The roof rack trim is cracked, and on this kind of car this can result in water leaking into the cabin and causing mold to build up. Before the test drive I turned on the ac to test its functionality. The belt that drives the ac let out a loud squealing. I asked him "So whats up with that" and he remarked "its just because you just turned on the ac, it will go away." During my test drive I noticed that the seat belt light does not shut off despite all passengers wearing their seatbelts, I don't even begin to know why. Another problem I noticed is that the shifter linkage needs rebuilding, the shifter is "floppy" and does not return to neutral, you can literally throw it side to side and it will stay there. The two major problems with this car are ones that I consider dangers to the client. The clutch is almost gone in this car. The clutch is "all the way to the floor" meaning the diaphragm spring in said clutch is wearing out. I asked him when the clutch was replaced, he responded that he did not know, this means it is probably still the original 150k mile clutch. The most dangerous of them all is the brakes. I notice that when braking, all of the linkage and body of the car shakes, this means the rotors are warped or severely worn down. This is an EXTREME safety hazard. DO NOT BUY THIS CAR. When I asked him when the brakes were last replaced he claimed that his shop had replaced them. I asked "the pads and rotors, or just the pads" he said "both." Intentionally lying and risking the safety of the client. What bothered me extremely is that when I asked to test drive the vehicle "Ivan" said "look man, I am busy, the price of 5000 is firm if you aren't going to pay full price don't even bother wasting my time" (The audacity of this dude I swear). I drove an hour to purchase the vehicle, and after being extremely mislead, this "Ivan" was not even willing to negotiate. Overall, in my experience with this "Ivan" and the Active Auto Group was not only disrespectful, but downright criminal. Do not even consider buying a car from here. As similar to the other individuals leaving reviews, I was blocked shortly after leaving his lot. This is in an attempt to prevent negative reviews on his Marketplace account that would hurt his pr. I know this "Ivan" will probably respond with some cookie cutter pr rebuttal trying to devalue or dismiss my review. That is because he only cares about making a quick buck at the expense of the safety of his client. Do not be mislead, do not buy a car, do not waste your time, do not risk your life. Also suspicious that on Yelp the name of this location is "Forza" instead of the actual name of "Active Auto Group."

This review is long overdue. But I can honestly say, I've grown with this dealership and everyone…read moreI've encountered here is amazing. Don Chepe, Sergio, Giovanny, Leo. I have, to date, purchased 3 cars from them. First one is my 2021 Chevrolet Silverado Trailboss. My second was my 2016 Toyota Tacoma Sport, and third, is my now, 2021 Mercedes Benz GLC300. They have always gone above and beyond to help me out, and even worked with my credit score. With my recent purchase of my Benz, he also helped to refinance my Silverado, saving me over $5k!!! I will always refer friends and family here, because they treat you like a friend, and in many cases, family. Thank you very much guys. Keep up the great work!

Sus amigos is the place to go if you are looking for a new car. They have a great selection at…read morereasonable prices and the staff is very kind and courteous and helpful. My experience was a 10 out of 10. Not only that they have every repair shop you could ever need in the back parentheses whether it's a problem with coolant, or bodywork, you name it they have it).

Armando is a really great seller ! And he is very honest. He is very professional and takes his…read moretime and is willing to answer any questions without forcing to buy. Easy and fast process.

I was searching for a truck on CarGurus because the app was so easy to navigate. I saw a truck I…read moreliked and sent a a query through the app. Carlos at mcmotorsllc.com answered all my questions. I saw the truck onSaturday and Monday I drove it home. Carlos is a very helpful and honest seller. I haven't bought a car in over 6 years so I was nervous about financing and payments. Carlos was awesome in finding a lender and setting me up. The process was transparent and clear. If you need help with buying an auto check out Carlos at mcmotorsllc.com

It wasn't bad at all. Just felt like I was being rushed to make a decision to buy and being pushed…read moretowards something I could never see myself in.

Family owned and operated. Great cars available. Never had a problem with my car. Would highly…read morerecommend them to family and friends.