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    Cars99

    3.0 (2 reviews)
    Closed 9:30 am - 6:00 pm

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    Charlotte Auto Group - New Car from Charlotte Auto Group!

    Charlotte Auto Group

    (4 reviews)

    Two experience perspectives below. Would give 2.5 stars if I could because one was a 5 star and the…read moreother a 1 star. But always recommend you do your research and go with your gut. These are just my experiences. Experience #2 2022 Traded in our larger family car for a smaller, safe suv for my daughter's first car - she has her permit so her practice driving was gonna be in this car. Found a decent looking Ford Escape with low miles. Had a couple of concerns on the test drive that were dismissed in a manner that made sense at the time. Unfortunately they wound up being a little more serious - 3 tires that needed patches and a bad battery that impacted the electrical system. On top of all that, less than 1 month into ownership the transmission (torque converter) started causing a shutter between 35/45mph. I mentioned some of the issues to CAG via text and email - was nice about it at first - but was told that because the car I traded in wound up having transmission issues (which we had discussed prior to the deal) there was no room for good will. Ok. I had the warranty anyway. I had asked for a warranty that would cover everything minus a deductible and purchased it. Low and behold the warranty actually will only cover about half the cost - so $1500+ out of pocket.(Was told I should have read the fine print. Yep. I should have.) Told the dealer this and again was given several reasons why they were not responsible for any of it - with the exception of an offer to possibly reimburse for the battery. So their website says they "stand behind their cars" but in this case they were several hundred miles behind it. Major repairs like this within less than 90 days... shouldn't be the customer's full responsibility. They never offered to have their own mechanic look at it. Never asked any questions or expressed any concern for the issues. Didn't ask if my daughter had gotten stuck on the side of the road or anything. It turned into a back and forth with no resolution not even agreement wherein both sides don't win but also don't lose. I'm out the money for the car, the warranty and the repair. Buyer beware I guess. Experience#1 2019 Cody and Duke took great care of my elderly parents. We were looking for an affordable, but comfortable and reliable vehicle. The CAG team were fair, and certainly went far above and beyond what one would expect from a car buying experience. Respectful, caring and sincere. Thank you!

    For the past 6 months, I've been looking to buy a used car. I've been to the main dealers, carmax…read moreand the small local guys. Well, a few months ago, I went to Charlotte Auto Group. I was blown away at the condition of their cars. I looked at a high mileage Volvo and at all the other dealers, the car was not detailed. The seats looked bad, the carpets sort of clean. At this place... wow... the car interiors were amazing. Like brand new. The tires have full tread and to top it off, they give you the CAr Fax, and the independent inspection results so you know what is wrong with the car... if anything. Finally, they show you want they fixed. When we went to buy the car, Duc (the owner) told me he had a few things that still needed to be fixed, put it in writing they're going to fix the headlight and the visor. Amazing. Duc and his wife Michelle are the best. My wife and I will NEVER by a car from anywhere else. You gotta check this place out.

    Cars99 - car_dealers - Updated September 2026

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