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    Williams Subaru

    3.5 (85 reviews)
    Closed 9:00 am - 6:30 pm

    Services - Williams Subaru

    Auto brake repair

    Auto engine repair

    Auto general diagnosis

    Auto no-start diagnosis

    Williams Subaru Auto Repair Photos

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    Recommended Reviews - Williams Subaru

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    Reviews With Photos

    me and my BRZ
    David L.

    I have not purchased many cars in my life, and this was my first Subaru, but I must assume that my experience at Williams was top notch. I bought my BRZ completely online and the process and communication could not have been easier. However, this paled in comparison to the experience once I arrived to take delivery,. I coordinated with the sales team to plan a trip to Charlotte (I live in Raleigh) and they were very easy to work with. There was still a fair amount of trying to upsell me various admins, but probably less than there would be elsewhere. The followups after the purchase were also must appreciated, especially considering this was all done remotely as I live three hours away. Thank you all! This was a great experience!

    2022 Subaru Outback Onyx
    Stacey F.

    This was a very smooth purchasing experience at Williams Subaru. I had purchased my previous Subarus at another local dealer, but didn't like the very aggressive approach of the new turnover of sales reps nor the lack of communication. So, I went to Williams to test drive one of the only available Outback Onyx trim levels in the area. Kaetlyn was very easy-going yet professional and let me test drive several different models and trim levels, including a Wilderness when it came in. I ordered my outback in December, and it was delivered as promised three months later (covid supply chain) . Going into the dealership was painless:there was no bullshit or mark ups. The finance department beat the rate I had already secured elsewhere, and they were not pushy with the add-ons, although presented them to me. Hannah was very approachable for after-purchase Q&A and took on the admin responsibility of notifying me when my tag and registration came in.This dealership had what I would expect as a "Subie.Vibe." I would recommend them, and I will purchase my next vehicle here when the time comes! Note: this is my 5th Subaru over the past 20 years, so I have some Subie purchasing experience

    After traveling to 3 other auto sales locations, we finally found a place that would listen and hear what we were looking for. The whole crew was very receptive and not pushy. Our Sales Rep. Aimee Clark did an amazing job of listening to what we were looking for And help arranging a sale that we were comfortable with. It was just the perfect Honda CR-V we were looking for at the right price!

    Thank you Aimee! You were awesome!

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    Kate D.

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    3 years ago

    We had an excellent buying experience when we purchased our 2023 Forester Wilderness edition. Easy price negotiations with no games.

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    4 years ago

    Absolute pleasure working with Aimee Clark in buying our 2nd Subaru! Super friendly, helpful and knowledgeable.

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    3 years ago

    Excellent body shop! Friendly, helpful staff! They educated me well on the damage and how insurance works after my accident.

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    Page 1 of 3

    Ask the Community - Williams Subaru

    Review Highlights - Williams Subaru

    We were looking for a sport sedan and landed on the WRX after a test drive with Aimee Clark here at Williams.

    Mentioned in 18 reviews

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    Compact Car Service

    Compact Car Service

    (41 reviews)

    Eastland

    Compact Car refused to make a repair they knew was under manufacturer warranty. Suggested I take it…read moreto dealership. No cost to me for repair.

    I recently was awarded a $5,000 judgment in Mecklenburg County Small Claims Court against Compact…read moreCar Service. Anyone can search up the case. That introduction likely says enough, but I would not recommend you bring your car here for service. In June, Compact Car Service replaced the front axles on my 2014 Honda Civic, a car that has an automatic transmission. However, instead of installing axles meant for an automatic transmission vehicle, they installed axles meant for a manual transmission vehicle. I had two different shops diagnose this same error, including an actual Honda dealership. As a result of the wrong axles being installed, my car was completely destroyed, I broke down on the side of the road in a different state and had to have an entirely new transmission installed after having the car towed back to my house. This was an extremely expensive and time-consuming endeavor. I had been taking my Civics to Compact Car Service for seven years prior to this error with only good things to say, and I completely understand that mistakes happen. The most egregious part of the entire experience was their response. When I reached out to Compact Car Service informing them of the error, they informed me that there was no possibility they could be responsible and would take no steps to even look at the car or acknowledge the possibility. Since they would not acknowledge any possibility of wrongdoing, I was forced to file a lawsuit. Compact Car Service, I imagine through their insurance company, brought a team of lawyers to argue that no wrongdoing had occurred. Fortunately, the judge agreed with the findings of the other mechanics, and they were obligated to make a $5,000 payment (an amount that does not come close to making me whole, but at least it's done now). If you come here, hopefully nothing goes wrong with your car because if it does, it will be a six-month legal battle and extremely expensive to get them to take any form of accountability. I imagine someone from the company will contest the contents of this review, but the case and its conclusion are public record for anyone to see for themselves. I advise in the future that Compact Car Service understands that mistakes can occur and at least tries to act like the responsible small business they claim to be.

    Advance Auto Parts

    Advance Auto Parts

    (14 reviews)

    Customer service was terrible with the exception of the young lady working there. I replaced 3 deep…read morecycle marine batteries and she had to ask the other guys to assist her. None of the males made an attempt to help me load them but she did. On the way out the cart got caught on the rug resulting in it turning over with the 3 batteries hitting the floor. She helped me pick them up. I told them I planned on picking up 2 more next week but not at that location. Service has Never been that bad in the years I've gone through in the past. She deserves a 5 and the other employees on duty deserve zero if it was on the scale. Advance Auto Parts, y'all can do better at this Matthews location.

    I have been an Advance Auto Parts customer for decades. This location has poor customer service. I…read morehave experience quite a few bad experiences at this location but finally decided to comment. I had to get something from them but decided to get a few other things while I'm in there but I really have to go pee and I cannot take my time and shop for multiple items if I really have to go, so I asked the old blonde lady and the mid age black guy wearing the "tacticool" American flag patch baseball cap if I could please use their restroom since I cannot think clearly. Well they didn't care, they are still using the COVID as an excuse, meanwhile none of the employees are wearing mask anymore. So I went next door to their competition and use their bathroom and had to go back to at least get washer fluid that the competitor did not had and they look at me and went like "oh he is back". Yeah well not for your great customer service just for the one thing that I needed most and done. I will not go back to that location. The stallings one is way better. P.S. side note, I overheard (as she was loud as hell), on the phone saying to someone, " just remember that I will not be here in two weeks and hold on one second I think this customers needs to ask for something"

    Williams Subaru - autorepair - Updated June 2026

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