Shoutout to Jesus & David for the great service, they were very informative and helpful. Will…read moredefinitely refer my family & friends to them. Thank you very much for my new car

Compré un carro ahí que me salió defectuoso gaste todos mis ahorros ahí pague $17,000 cash para…read moretener un buen carro y no! No es justo que entre Latinos nos aprovechemos

This dealership is ran very poorly if you can even call it a dealership. I calling over the phone…read moreto ask about a car they had and was never given any numbers on the vehicle when I was ready to buy. The guy was rude and seemed like he didn't wanna sell a car. To top it all off after I pretty much explained to him how to do his job he hung up! Very sketchy wouldn't recommend going here!

Great small used car dealer. Kevin was communicative online and helpful in person. Highly recommend!read more

This is a clown show. I showed up ready to buy a Tesla they've had in stock for months. Now I know…read morewhy. They had me wait while the vehicle was "located". Mind you, they have all the cars in a warehouse. I was then asked to walk through their facility by a salesman to look at the car which was land locked. No way to get in except the passenger side. I asked to test drive it and he said we would need to agree on a price before I did so. I've bought over a dozen cars in my lifetime and never heard this. They can keep their car and shady operation.

Worst experience ever! I called on Friday about a car and they said its available and you come…read morecheck it anytime soon i told them i will come Saturday morning around 11am , i drive 1 and a half hour i called 4 time while im On the way to tell them im coming i got there and i surprised that the car was sold on Thursday!!!! They waisted my wholeee day its my only day off and i was planning to go back home with this car!! When i told the lady on the front counter that if you guys at least picked up the phone you would've saved me the time and she answered " i was busy" im i calling a "dealership " or a private owner!!! So non professional!

Had the most fabulous experience buying my car here. Elliot was friendly, knowledgeable,…read moretransparent and professional. And I got the car of my dreams at a reasonable price! Could not ask for any better. Highly recommend :)

Jamie & Elliotte are the best.. RDA always has fair prices,…read moregreat service and painless financing options. Good selection of quality vehicles available.. I won't buy from any other dealership.

I was pleasantly surprised to discover that Hertz Car Sales Riverside has apparently skipped the…read moreoutdated dealership playbook altogether. The entire process was easy, transparent, and genuinely stress-free. Their no-pressure, no-haggle approach was a breath of fresh air. No sales tactics, no awkward negotiations, and no feeling like you have to earn a black belt in bargaining just to buy a car. Edmund was fantastic from start to finish. Friendly, professional, knowledgeable, and incredibly easy to work with. He made us feel comfortable, answered every question, and never once made us feel pressured into anything. That's a rare find these days. Then we met with Paul in finance. Having grown up with family in the car business, I came in asking probably more questions than the average customer. Instead of getting frustrated, Paul was patient, understanding, and completely transparent every step of the way. He took the time to explain everything, never rushed us, and made sure we were comfortable before signing anything. That kind of honesty and professionalism goes a long way. This was hands down one of the easiest and most enjoyable car buying experiences I've had. If you're looking for a dealership that treats you like a person instead of a sales quota, Hertz Car Sales Riverside is it. 10/10. Five stars. I'd happily recommend them to friends and family.

So disappointed came to get my brakes fixed I was told it was my front brakes upon an hour passing,…read moreI walked outside and they told me they had to replace all my brakes & my rotors. However, the rotors wasn't there so I had to wait until they arrived, when they arrived, I was told I would have to come back another day because they were closing in 30 minutes after I set for three hours. Also no one was informing me on what was going on I found out all this information by walking outside to the service area and asking myself!! HORRIBLE SERVICE

The manager, Afshin, runs a genuine and honest business. That's saying a lot for a used car dealer…read more Not only were we provided superb service but the process to purchase my car was so quick and easy, not at all like the other dealerships we went to with questionable practices. We could not be happier with our purchase. When you got somebody good, you hold on to 'em. That's why we will be returning to Ellectra Motors for our next car, and the next!

Afshin is a professional. I messaged him and was greeted with a quick response, drove away in my…read morenew Ford CMAX today. Quick, easy, professional and I will be doing business with Ellectra Motors for years to come! Thank you Afshin.

As a follow-up to my earlier review, I wanted to share an update…read more In addition to the cosmetic issues I originally mentioned, which were promptly addressed, I later discovered a discrepancy between the tire standards reflected in CarMax's public-facing 125-point inspection and the measurement process being used in practice. That is something I believe should be clarified for future customers. After I raised my concerns and provided supporting documentation, including Tesla's official OEM tire replacement guidance, management approved replacement of all four tires. Of course, I would have preferred brand-name replacements, but I felt this was a fair resolution and decided to move forward. To their credit, Manuel, Brandon, and the service team at CarMax Burbank handled my concerns professionally, and I appreciate that management ultimately chose to make it right. My constructive suggestion is simple: CarMax should clarify the tire standards listed under its 125-point inspection so they accurately reflect the measurement process being used. That would help prevent unnecessary confusion for future customers. I'd also strongly recommend that anyone purchasing a vehicle take detailed photos of the car on the day of purchase, and again before any service visit, in case questions come up later.

If you are bringing your vehicle to CarMax Riverside for service, please be aware. My experience…read morewith this location has been the most unprofessional, frustrating, and careless service I've ever dealt with in the automotive industry. I picked up my transfer vehicle and immediately noticed cosmetic imperfections. CarMax chose to treat them under warranty, but once I got home, I found pinholes in the paint, a broken left taillight, and the start/stop service light on. I sent photos, and they scheduled me for the following week, saying they needed to "verify" the damage because they didn't trust their own service department. After inspecting the vehicle, they told me the taillight was on backorder, even though another dealer had it in stock. They insisted they had to use their local vendor. I dropped the car off the following Thursday. By Tuesday, they called saying the part was defective and needed to be reordered. They also said they couldn't handle the cosmetic work and would have to sublet it out. When I picked up the vehicle, the service advisor, Steven, gave me an excuse--but I immediately noticed they had installed a broken, used taillight. They scheduled me again. When I returned, they said the sublet shop had taken care of everything. That was not true. Upon pickup, I found new scratches and a dent. Steven said he would notify a manager. I called back and spoke with Bryan, who claimed he had multiple vendors who could fix the scratches and PDR the dent. I told him the scratches were too deep, but he insisted someone could handle it. I trusted him. The next day, I picked up the car--nothing was fixed, more damage was added from poor workmanship, and now my check engine light was on. I contacted corporate. Ariel promised a call the next day. No one called. I escalated to her manager, Dani. I told them I wanted the vehicle repaired at a certified shop because CarMax clearly didn't know what they were doing. They kept insisting I bring it back to the same location that kept damaging it. I called again and spoke with another manager, Rick, who said he could take me in--but not for nine days--even though I had already been there three times. He also admitted Steven and Bryan only told him about the warranty issue, not the damage their shop caused. Corporate was no help. I eventually reached the LGM, Tony. I explained the situation, the poor communication, and the fraudulent behavior. He said he would speak with Rick. They called me back and asked me to bring the vehicle in so they could "see the damage"--a full month after I purchased it. When I arrived, there was a man standing with his arms crossed like loss prevention. It turned out to be Bryan, the same manager who ignored my calls for five days. During the walk‑around, Rick immediately took an arrogant tone and told me, "It's a used vehicle, it will have scratches." I explained the damage occurred while the vehicle was in their possession. He claimed they had signs saying they weren't responsible for damage--signs meant for customers browsing the lot, not for service vehicles. He then asked how I knew the damage happened there. I asked why they attempted to fix it if they didn't cause it. He said it was "a courtesy." Their "courtesy" caused even more damage. When I tried speaking to Tony, he stayed silent while Rick dominated the conversation. Bryan then inserted himself, accusing me of being aggressive. When I told him he needed to be demoted, he became hostile, breathing heavily, and had to be physically held back by the other managers while threatening me. In the end, they told me I could either drop the vehicle off again for the check engine light or pay my deductible and go elsewhere. It has now been a month, and no one has called me back regarding the damage they caused, despite promising they would. CarMax Riverside has shown zero accountability, poor workmanship, dishonest communication, and unprofessional behavior from multiple managers. Rick needs training or demotion, Tony needs to retire, and Bryan should not be in a management position at all. Bunch of clowns.

I was looking for a fuel saving car and reliable, but... I had no credit at all. They helped me to…read morefind the right car for me and the best deal!!

My husband financed a 2015 GMC Yukon Denali from this dealership for me and our children(and our…read morenew baby that is due in a few short weeks) A little after 30 days of having it it broke down and we were in between the 2 warranty's we got. A few days passed the 30 day warranty you get from the dealership and we hadn't put enough miles on it for the 2 year warranty to go into effect. But these people came through and took care of us BEYOND our expectations. Not only fixed the problem but had new things put on it for us for the time we didn't have it! I couldn't ask for a better experience. The vehicle is not brand new so we can all expect that something's could need to be replaced but these people went above and beyond to make things right and make us happy! These people are so awesome with so much integrity in their business. We are so happy and highly recommended this dealership. They will always be our first choice without a thought or doubt. GOOD PEOPLE ! Thank you InDrive so much for making things right! We are forever grateful!

Bought my Jeep from them years ago, horrible experience. They could never get the vehicle…read moreregistered. 6 months later I figured out it was titled under the wrong VIN (2 letters transposed). When I brought this to their attention, they said "that doesn't matter". Umm, yes it does. Once that happened, I quickly refinanced. I told the credit union I refinanced with the situation, and they had it fixed in about 2 days. I will never go back to this badly run place.

I had the pleasure of doing business with Doug and his staff for many years. What I…read more saw on a first hand basis was Doug and his staff always trying to do the right thing for their customers. I worked with many car dealers over the years and this is the only review I have posted.