This is a great store! Everyone was very friendly and so helpful. Great stock, incredible staff…read more This is a place that I feel good spending my money at. Thank you and we will be back!

Excellent store! Everyone is extremely helpful and if they don't have something will order it and…read moredelivery is free within Incline. Their prices are the same as Home Depot. They have great winter clothing, shoes and decor selection. We will always order through Ace and bypass Home Depot .

I went to Home Depot and Ace and they didn't know how to fix my issue. I spoke to a salesman for 15…read moreseconds and he had the solution and was very knowledgeable.

Went there to get a propane exchange. Sign said OPEN door was unlocked so I went in no one around…read morebut I could hear what sounded like 2 ladies gabbing in the back somewhere. True Value should be mindful of the fact that their days are numbered and they should at least attempt to help a customer who wanders in. Went up the street to ACE totally different experience. I was greeted at the door by someone who helped me immediately.

I have NEVER been to an Ace Hardware like this. It's like if Harbor Freight and Target had a baby…read more It has ALL your needs. I could have been in there for hours buying things I don't really need. The staff were really nice and engaging. Someone really needs to post pictures of this place. I'm just not that kind of Yelper (mostly).

This Ace Hardware has only been open for a couple weeks and is located just a few blocks from Home…read moreDepot. That's interesting competition, of which I think about what would cause a customer to go into one or the other. In the case of the El Cerrito (California) Pastime Hardware, they carry items matching the needs of the older homes in this area and offer some very helpful real time advice. For this hardware store, we'll see what happens. I came into this Ace Hardware yesterday, looking for a pest control solution for Voles. Staff were very helpful from start to finish within this clean, shiny, and well stocked store. I found what I was looking for and added some Endust and Dawn dishwashing soap (also good vs. Voles). I'll be back again and to explore this more manageable (than Home Depot) and competitively priced hardware store. That would include the frozen pie freezer case in the front.

Title: Unfair Treatment & Community Disappointment at Kings Beach Ace…read more I've been shopping at this Ace Hardware for 6-7 years as a loyal customer. Unfortunately, my experience recently has been nothing short of disappointing, unprofessional, and frankly, humiliating. It began when I returned an item (a Dewalt angle grinder) and was told I couldn't receive my refund in cash because it was over $100. I was told to wait for a check. When I waited to speak to the assistant manager at the back of the store, he informed me we needed to speak with the store manager Shera -- who also happens to be his wife -- about an unspecified issue. Shera had previously made me extremely uncomfortable years ago when she followed me closely around the store while she was still just an employee. It was so unsettling that I had to report it to the store manager at the time. That issue was supposedly resolved. I believe her behavior may have stemmed from an unrelated misunderstanding that occurred over six years ago--long before Shera was even working there. I personally resolved that misunderstanding with the store owner, and we left things on good terms. However, once Shera became the new manager and appointed her husband as assistant manager, the situation shifted. It feels as though old, irrelevant history was used against me, and their personal feelings began interfering with my ability to shop at my local hardware store. I was then told by the assistant manager that I had been watched on camera by him the entire time I was shopping and he believed I was behaving "suspiciously" -- stating things like me picking up an item and putting it down in a different aisle/ location and looking at my phone while shopping. Apparently, those things were "weird" he said followed by me no longer being welcome or allowed to shop at their establishment moving forward. It was apparent, based on personal feelings, they had been trying to find any reason to remove me And were tired of waiting. A employee even once pulled me aside and admitted that every time I entered, staff talked about me over their radios making negative comments and taking turns watching me as I shopped. Now, I have to drive 20+ minutes to another store, and in a small town like Kings Beach, this kind of treatment -- especially with word getting around -- is extremely damaging and embarrassing.

As someone who lives locally I despise going to this store. Since the new owners took over you…read morecan't rent equipment here, they lack a lot of items and just have a ton of Knick- knacks, the customer service is terrible- the staff is a bunch of young incompetent kids, and the manager Shara is so rude, disrespectful, unwelcoming and unprofessional. I'm surprised she hasn't gotten fired for her bad attitude. Trying to do a return, find something they don't have or any issues you basically have she turns on you. I've seen her yell at staff and I literally dread going in there. MoMo is the only one I like dealing with. They also send me coupons in the mail and every time I try to use them they either say it doesn't apply or they don't have the item and won't offer a replacement of similar value. Why send coupons then?! Their prices are also very high. I also don't trust them to mix my paint as I've had them mess up before on it and then won't let me return it even when it's not open. Would not recommend Benjamin Moore. It has not been able to cover existing paint even after multiple coats of primer. Do yourself and favor and go to Sherwin Williams in Truckee and Ace in Incline.

Great toy store for us do-it-yourselfers. They moved to a much nicer and cleaner store that feels…read morelike you won't get mugged. Very organized and good inventory. Check it out.

I have been to this location a few times a year since I have been in Nevada (2014). This is the…read moreplace you go to when you need inexpensive tools or random gadgets. Sure, they are not known for top-notch quality, but for many things when the item will be used only sparingly, or for things like scissors or tape measures that really can't fail, this is the place to go. I would not recommend them for anything electronic, electric or expensive though, like generators, drills, reciprocating saws, pneumatic tools, engine cranes, etc. In the past, I have bought things like microfiber clothes for cleaning, inexpensive12-volt battery/alternator testers, gloves, padlocks, scissors, tape measures, magnetic flashlights, wire brushes, carabiners, hitch pins, super glue, power strips, and batteries (both regular and specialty electronic types, like for key fobs or tire pressure gauges). I've never been disappointed. The store has always been clean, brightly lit, well organized, and with plenty of employees on hand to help you. The one time I had a return, they even exchanged it for me without my receipt. Other times, when I had a coupon, which they always do in their emails and flyers, and it wouldn't scan from my phone, the cashier had one on hand to scan instead. So they are very customer-service oriented. Parking has always been easy in the plaza's large parking lot, and they are on the main drag (N. Carson St.), so access is easy. They also expanded their hours a few years ago, to 8 PM Monday-Saturday (and to 6 PM Sundays), when they used to close at 6 PM I think.

The cashier today, 6/23/2026 in the Garden Department. Her name is Savana. I was having a bad day…read moreand her help, kindness and caring made my day better. In all my years I've never had this kind of care from a hardworking employee of any store. To The Home Depot for hiring this youn lady And definitely to Savana!

They're taking great care of the plants this year in the Garden Center at the north Home Depot…read more The employees are great (why don't they get an employee discount?). But look at pricing carefully. The large bold print is the bulk pricing and the small, difficult to read print is the individual price. The easy to see bulk price for a smallish arborvitae is $35, but the actual process is $45.