Cancel

    Open app

    Search

    CARSTAR Capital City

    5.0 (2 reviews)
    Closed Closed
    Updated 1 month ago

    Services - CARSTAR Capital City

    Bumper repair

    Auto frame testing

    Auto steering and suspension repair

    1 More Service

    Rear-end damage

    CARSTAR Capital City Photos

    You might also consider

    Recommended Reviews - CARSTAR Capital City

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    10 months ago

    Business owner information

    Photo of Victoria S.

    Victoria S.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    9 months ago

    Business owner information

    Photo of Victoria S.

    Victoria S.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - CARSTAR Capital City

    You might also consider

    Verify this business for free

    People searched for Body Shops 225 times last month within 15 miles of this business.

    Verify this business

    Action Auto Body

    Action Auto Body

    4.3
    (12 reviews)

    Excellent work..even fit me into his busy schedule..highly recommend..Kyle very knowledgeable...read more

    What you are about to read is true. I brought my truck in for collision repairs and left deeply…read moredisappointed, disturbed, and shocked by this shop's extreme negligence and absurd behavior. When I first brought the truck in so they could look at it he told me he could do the repair at the amount insurance was offering and said he "doesn't like painting over dents," which gave me confidence the panel would be repaired without dents. After nearly three weeks, the truck came back with sloppy work: Eight areas of visible debris and pinholes in the paint, a visible dent, one trim piece scuffed, tape left on two different areas, and an area that looks like rust wasn't properly prepped before painting. I brought it back to discuss the issues. The owner agreed to a repaint and even said, "I'm surprised you didn't bring it back sooner," suggesting he already knew the work was bad. He also said fixing the dent would be another $300. That's odd since he implied he would repair all of the dents when I first brought the truck in. On the day scheduled for the repaint, I unfortunately had to decline to pay the extra $300 for the dent repair since I already spent $500 and didn't want to put more money into it. I think that made him angry even though he said that was optional. I still expected the other defects to be fixed. While we spoke, he rubbed an abrasive pad across the painted panel as a demonstration leaving about two feet of visible scratches. I then pointed out several repair problems, including a small rust spot that looked like rust in that area had been painted over, and I said in a half joking way, "This spot bothers me for some reason." I was trying to keep the conversation light because I was sensing he was getting angry. He then replied with some insults: "I think a lot of things bother you," accused me of "trying to get free stuff," and said he'd "paint the rust spot if he had enough paint." I was shocked but kept my comments to myself at that point. I left to take the bus home. As I walked, his "enough paint" remark was irritating me, so I returned to the office to clarify what he meant. As we were discussing the situation the receptionist suggested I take my keys and reschedule after things cooled down. I agreed and walked to my truck to leave. As I was leaving, the owner came outside and asked why I was leaving. I told him it was because of what he said. He instantly became extremely angry, told me to "get out of here!" and threatened to punch me in the face. I left and later filed a police report due to that violent threat. Their website states "All our paint services are backed by warranties ranging from limited to lifetime," and that they "take pride in customer satisfaction." I have tried to contact them several times about honoring that warranty and have received no response. I emailed photos of the multiple repair defects to them afterward, asking how they would fix them and received no response. Poor workmanship, insulting comments, and violent threats toward a customer. Avoid this shop at all costs if you value your vehicle and your personal safety.

    Caliber Collision

    Caliber Collision

    4.3
    (11 reviews)

    This was after the repairs were "done" they instead of fixing my car they created more damage. I…read morementioned it to the manager and he just shrugged his shoulder. I told my insurance (allstate) that i was concerned that they would do more damage. They said the district manager will look after your car and everything will be great. The last photo is "everything great" and "watched over". So if you go here you WILL get more damage done than repairs. This was on hoyt st I got hit two times in the a day. So I had 2 repairs at the same time. Before i went my driver window worked. After it didn't work. (They tried to say preexisting) I had pictures of it working AT the accident, they also made my key not work in the door. And i had rear damage. They didn't do the back bumper correctly. It wiggled and was soft. When I inspected it more they forgot a shock exorbitant in the bumper. I went back and the general manager said my 2014 car was so new nissan says it's not needed anymore. So my car is so old the window wont work but so new they are changing things? I went to nissan of salem to check. There have been no changes to the bumper and it's a safety thing. So I was lied to about the safety of my car. This was lewis st. This all happened in a 2 month period.

    Autumn was awesome! Very friendly and professional! we have worked with Caliber Collision in…read moreSouthern California before moving to Oregon 6 years ago. We were so happy to find Caliber is here in Oregon and is just as great here as they are in Southern California.

    Gerber Collision & Glass

    Gerber Collision & Glass

    3.3
    (10 reviews)

    I was suprised to see the low rating for this shop so wanted to comment with my excellent…read moreexperience! Gerber is contracted with my insurance company so I was worried to come without vetting my own shop. Unfortunately, we have been in a few fender benders in the last few years so have had to utilize their services quite a few times. Each time the experience was extremely positive! I found Gerber to be responsive, professional, and reasonable! Now, I would choose to come here even if it cost more because their work is amazing. Each time our vehicle came back looking like new, and communication was excellent throughout the process. Don't let the bad reviews stress you out! Thanks Gerber :)

    Recently I was in a fender-bender and Gerber Collision was EXCELLENT to work with. I keep my car…read moreIMMACULATE and it has never been in an accident, so I was crushed when someone turned into me. When I reported the accident, I asked my insurance agency about recommendations of who other policyholders were using in the area for body work and Gerber was one that was mentioned. The accident happened on a Sunday, but my car was still driveable so I went in on Monday. When I arrived, the parking was challenging as their space on Broadway is small, but I took it as a good sign that they were busy with all kinds of cars in all kinds of conditions around. One of the account reps greeted me and took a walk around my car with me to see all the damage. They looked at it from all angles and were very thorough. We had a good conversation (note that this is your opportunity to ask questions and point out things YOU see also). I waited while they immediately prepared an estimate. The wait for the estimate wasn't too long and they gave it to me to review. Once my questions were answered, they noted that I would need to get it approved by my insurance adjuster. They immediately sent it to the adjuster, and I called right away and was able to set up a rental car and leave my car at Gerber for them to begin finding parts and working on my car. I was so pleased with the progress that was made in just that one day. Just know that you, as the insured, have responsibilities that Gerber does not, but Gerber will let you know what you need to do. If you do it, you should have no problems with the progress of the car and the work to be done. My car was done in 12 days. As you may have surmised, I'm SUPER picky. I was worried that because I have a rather rare factory paint color (dark Olive metallic) I was worried that it wouldn't match. To my surprise it was PERFECT. The account rep in the beginning, when walking the car, said they had a really good paint department and that it was a challenging color, but talked about how they match paint and build layers. I was skeptical, but it was not necessary. It is truly an absolutely PERFECT paint match. I can't tell between the old and new paint. The damage was to my right front fender and passenger door. So not small areas, and with the rest of the car not being damaged, you would have noticed if the paint was 'off' even one little bit. Lastly, the passenger door was unable to open as the fender was pushed in and behind it. I asked them to make sure the door didn't squeak at all and was in perfect shape (as it had been before the accident). It turned out the door was not damaged, but when I picked up the car and looked it over before taking possession (they ask you to do that), I noticed the edge of the door was about a 1/6-1/8 of an inch below the edge of the new fender (yes, I'm picky and notice the most minute details that are 'off'). I went in and the office manager went back with me to see it and he said absolutely no problem to fix that. I did have to make another appointment, but they had it fixed in about 15 minutes. I was nervous about the fix as it was SO minor and everything looked so good that I didn't want to screw things up. But I knew it would have bothered me forever if I hadn't gotten it done. They did an EXCELLENT job. It now lines up evenly with the fender, just like before the accident. I highly recommend Gerber Collision. They were personable and professional and helpful in an extremely stressful time. They listened to my concerns and answered the innumerable questions I had, and weren't upset with my 'preciseness':). Plus, they ACTUALLY gave me my car back in pre-loss condition - which was my primary goal!

    CARSTAR Capital City - bodyshops - Updated June 2026

    Loading...
    Loading...
    Loading...