They were professional. My car took a little longer than they expected but it was because of the…read moreinsurance company, not them. You can't even tell my car was hit. They matched the color perfectly. I give them 5 stars. Hopefully I will never have to use them again but if needed I will definitely be back. Great job.

They took my car two weeks ago, stating that they needed to order parts…read more Next they said that they were waiting for the insurance company to approve the estimate. They gave us a Ford Escort loaner and have my one year old Subaru Solterra which they are periodically driving (my phone app tracks this) They should have NOT taken my car until the parts were delivered and ready to be installed The Ford Escort loaner is eating up gas and isn't robust enough to haul heavy shipments to UPS. They still have NOT given us an ETA as to when my car will be ready. I will never use this place again.

Stay away from this place they literally put the wrong parts and than act like the victim, repair…read moretake forever and they will scam you with supplements after supplements, and once u found the wrong doing they will gaslight you every second, save ur money and headache stay away from this place

I have had two repairs done at Capital Collision this year. The only delays I experienced were a…read morefew weeks waiting on Toyota parts. One repair was covered by Progressive, the liable driver's carrier. They work seamlessly with Capital. The other repair of a windshield was completely covered by Toyota MultiShield, which is well worth it. Again, seamless with Capital. I experienced none of the negatives cited in other reviews.

Matt is an awesome and friendly guy. I took my week-old Ford Escape to a friend's farm and let it…read morebake in the 95-degree sun under a well-water sprinkler for a couple hours and got TERRIBLE hard water spots. He did an amazing job getting them out and applied a paint sealant so my idiot-self won't have to worry about country sprinklers too much for the rest of the summer. He did a really nice job and finished an hour earlier than he predicted! I saw a few leftover spots and he jumped right back up and redid the windshield for me right then and there. Thank you Matt, you earned two loyal customers today! Quality/personal service, fair prices, supporting a small business owned by a nice dude - what more could you ask for?

I was referred to SCA by a friend and was given a description of the various products they use. I…read moremade my appointment and there was no upselling for a more expensive product. My car was finished in 6 hours and I have already had a number of friends and neighbors ask me if I bought a new car!

This was after the repairs were "done" they instead of fixing my car they created more damage. I…read morementioned it to the manager and he just shrugged his shoulder. I told my insurance (allstate) that i was concerned that they would do more damage. They said the district manager will look after your car and everything will be great. The last photo is "everything great" and "watched over". So if you go here you WILL get more damage done than repairs. This was on hoyt st I got hit two times in the a day. So I had 2 repairs at the same time. Before i went my driver window worked. After it didn't work. (They tried to say preexisting) I had pictures of it working AT the accident, they also made my key not work in the door. And i had rear damage. They didn't do the back bumper correctly. It wiggled and was soft. When I inspected it more they forgot a shock exorbitant in the bumper. I went back and the general manager said my 2014 car was so new nissan says it's not needed anymore. So my car is so old the window wont work but so new they are changing things? I went to nissan of salem to check. There have been no changes to the bumper and it's a safety thing. So I was lied to about the safety of my car. This was lewis st. This all happened in a 2 month period.

Autumn was awesome! Very friendly and professional! we have worked with Caliber Collision in…read moreSouthern California before moving to Oregon 6 years ago. We were so happy to find Caliber is here in Oregon and is just as great here as they are in Southern California.

What you are about to read is true. I brought my truck in for collision repairs and left deeply…read moredisappointed, disturbed, and shocked by this shop's extreme negligence and absurd behavior. When I first brought the truck in so they could look at it he told me he could do the repair at the amount insurance was offering and said he "doesn't like painting over dents," which gave me confidence the panel would be repaired without dents. After nearly three weeks, the truck came back with sloppy work: Eight areas of visible debris and pinholes in the paint, a visible dent, one trim piece scuffed, tape left on two different areas, and an area that looks like rust wasn't properly prepped before painting. I brought it back to discuss the issues. The owner agreed to a repaint and even said, "I'm surprised you didn't bring it back sooner," suggesting he already knew the work was bad. He also said fixing the dent would be another $300. That's odd since he implied he would repair all of the dents when I first brought the truck in. On the day scheduled for the repaint, I unfortunately had to decline to pay the extra $300 for the dent repair since I already spent $500 and didn't want to put more money into it. I think that made him angry even though he said that was optional. I still expected the other defects to be fixed. While we spoke, he rubbed an abrasive pad across the painted panel as a demonstration leaving about two feet of visible scratches. I then pointed out several repair problems, including a small rust spot that looked like rust in that area had been painted over, and I said in a half joking way, "This spot bothers me for some reason." I was trying to keep the conversation light because I was sensing he was getting angry. He then replied with some insults: "I think a lot of things bother you," accused me of "trying to get free stuff," and said he'd "paint the rust spot if he had enough paint." I was shocked but kept my comments to myself at that point. I left to take the bus home. As I walked, his "enough paint" remark was irritating me, so I returned to the office to clarify what he meant. As we were discussing the situation the receptionist suggested I take my keys and reschedule after things cooled down. I agreed and walked to my truck to leave. As I was leaving, the owner came outside and asked why I was leaving. I told him it was because of what he said. He instantly became extremely angry, told me to "get out of here!" and threatened to punch me in the face. I left and later filed a police report due to that violent threat. Their website states "All our paint services are backed by warranties ranging from limited to lifetime," and that they "take pride in customer satisfaction." I have tried to contact them several times about honoring that warranty and have received no response. I emailed photos of the multiple repair defects to them afterward, asking how they would fix them and received no response. Poor workmanship, insulting comments, and violent threats toward a customer. Avoid this shop at all costs if you value your vehicle and your personal safety.

Excellent work..even fit me into his busy schedule..highly recommend..Kyle very knowledgeable...read more

Totally awesome job fixing my Subaru Forrester replaced hold back and front quarter panel and looks…read morejust like new nothing ever happened to. It did a great job including the hitch that I had gotten custom from Subaru when I bought the car.

I recently got smashed into 12 hours after I bought my new car. I've worked my butt off to finally…read moreafford something that wasn't more then 10 years old. My mother recommended this place because they fixed he tail end recently and did a good job. Her repairs ruffly costed 1,000 but mine was over 5,000. My hole right side was damaged. Anyways, they called me when it was "ready" to pick up. Unfortunately though it wasn't done. They didn't fix the back bumper, they didn't fix the passenger window or the door handle that had a huge deep scratch in it. When I started walking around my car I noticed some new dents and scratches as well. There was a dent on the left side and my driver's side mirror has paint and scratches on it. Someone else had hit something on the left side. I told them that it wasn't finished and now there were some new marks. They apologized and blamed Geico for not giving them the "OK". I took the rental back and called Geico. They informed me that they only OK what they send them. They never got anything saying that any of that needed fixed. So I basically got the she said he said run around. I finally got my car back yesterday, it was there for a month. They didn't fix the mirror and the pant job is horrible. Bubbles everywhere and you can see where they smeared the pant next to my passenger door. I will never go there again and I would definitely never recommend it to anyone! The only reason I give it 2 stars is because of the two people that are there and caught in the middle and we're kind to me. Other then that it's definitely a 1 star kinda place. PS- I also found a black sharpie in my back seat, my car is black, very sketchy...