Went here three times in a week. The hours posted are 8:00-5:00pm. I made my initial appointment 1/30 at 4:30pm. When I arrived the person made me feel as if they were doing me a favor. It was around 4:50. Dropped my car off 2/3 around the same time. I didn't want to be nuisance so I waited for my ride in the parking lot. They locked the doors and turned off all the lights at 4:50. I was invited to wait inside but didn't feel comfortable. Came back on 2/5 at 4:20 to pick up my car. Had I come in any later I wouldn't have been able to pick up my car. read more

I would not recommend taking your Tesla here. I had to return the car twice to re-glue a sensor - very inconvenient to waste half a day doing this. They also were not able to correct the wind noise issue, but Tesla Service Center was. They will also hold your car hostage if the insurance company owes them $1 until the payment has cleared - probably not a bad business practice, but frustrating none the less. Otherwise, friendly with good communication. read more

"The hood's good and the grill's a thrill. Thank you to everyone for a job well done. Carstar crew, you are the best!" I own a '91 Chevy pickup, a sweet truck that's been hit twice by airhead drivers. Both times I took it to Carstar Capitol Collision Center. It can be hard to find parts for older vehicles, but I did not want let the insurance companies total and trash my truck. Rebecca and the CCCC crew did their best to track down the parts, beautifully repair my truck, and get me back on the road as soon as humanly possible. I greatly appreciate the quality and value of their work. I can recommend them without reservation. read more

These guys not good I have a minur scratch on my car first they say just take 4 days but they have my car from last 15 days the lady work on front desk have rude behaviour to customer dont know how to spek with customer so dont go to car star read more

CARSTAR Capitol Collision Center - Bed place ever - Body Shops Near Me - Sacramento, California

CARSTAR is the best autobody shop I have used to date. Unfortunately, I had to take my Tesla in twice within 30 days because of rocks and road debris. The paint team at CARSTAR did an awesome job both times. Paint crew went above and beyond to fix things I didn't report. They're incredibly talented and true professionals. CARSTAR's entire team is customer-focused, punctual with updates and client communication. If I need bodywork on a car, this will be my first stop. During the entire process, Rebecca worked seamlessly with my insurance company. The team at CARSTAR is lucky to have her. She's freaking amazing. As a business owner myself, I wish I had a few Rebecca's working for me. I hope the CARSTAR management team reads this review and recognizes her for the amazing work she does every day. read more

CARSTAR Capitol Collision Center - Body Shops Near Me - Sacramento, California

State Farm authorized Carstar to repair our truck after it was involved in a collision. The A/C immediately stopped working after the accident. When Carstar sent the diagnostic form to State Farm and us it didn't include the a/c so i called and spoke to Mono who stated that everything would be looked at and that the diagnostic report was just preliminary but they would check everything, However, just in case he would add a note about the a/c. When the truck was ready for pick up, we drove off and the a/c wasn't blowing cold air. We called them back and Rebecca told us that it looked like the a/c had not been worked/looked at but that they could take a look at it if we brought the truck back in. We did and they came back saying that "all the liquids looked good" so it must be something else. We contacted State Farm who did say that they had authorized them to look at the a/c but now Carstar was saying that it just wasn't affected by the collision, which if that was the case, everyone knows that they would have made it known from the get-go since I had pointed it out as a concern. I guess we're not going to be able to trust this company again. If something changes, we'll edit this post. read more

Called in and encountered the rudest rep named Mono. He gave me stank attitude right off the bat. He snapped back at me with a, "How could I tell you that if I haven't even seen your car yet?" when I asked him about a possible repair timeline. Mind you I was just slammed into by a truck last night and I haven't been in any accidents before. My question about estimated repair time may have been stupid to you, but there could have been a better way of responding to a potential new customer. Instead of giving me attitude and making me feel stupid, if this rep cared about new business, he would have attempted to walk me through the process and potential timeline. I will go elsewhere where people have the patience to help someone who is not familiar with the process. read more

I was rear ended last June. I took my Tesla 3 to CARSTAR since they are Tesla certified. Their staff communicated with us every step of the way. They did a great job! Not only did they do a great job, they detailed the interior before handing it back to me. It looks just like new! Thanks CARSTAR!! read more

I've came here THREE TIMES Mono & Rebecca are always the best I can't begin to tell you 5 STARS, I can't thank the both of them enough for always taking care of me and making me feel at home honestly wouldn't go anywhere else they always come through for you remember that! read more

I had personally visited several collision repair shops. I was starting to lose my faith in the collision repair industry when I stumbled upon CARStar Capitol Collision Center. I had the pleasure of dealing primarily with Mono and occasionally Rebecca. The entire staff was amazing, they were friendly, proferssional, honest and had great communication through the entire process. I received updates often regarding the status of my vehicle. They even took back the rental for me. This was unlike any experience I have ever encountered. I will NEVER take my vehicles anywhere else...EVER. And as for their quality of service and workmanship, my vehicle looked better than ever! They cleaned my tires and gave it a wash too! it drives and operates magnificently. I, simply, cannot say enough good things about this shop and the work and people that are employed here. Thank you do much! I am extremely grateful for all your help and making this as easy an experience as possible. You guys/gals are the best!!! Please see the before and after! Absolute excellence! read more

CARSTAR Capitol Collision Center - After - Body Shops Near Me - Sacramento, California

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I brought my Tesla Model 3 to be repaired. Rebecca was great to work with. I received phone calls and text messages regarding updates on my Tesla. Definitely plan to use them again if needed. read more

Recommended to Carstar by my insurance company. i was able to get my truck in and back within a reasonable amount of time, just as it was before any damages. Truck came back cleaned and washed. I worked with Rebecca, who's quality of customer service was amazing. I was able to communicate quickly and easily to schedule an appt to get my truck fixed. Rebecca kept me in the loop with the repairs to my vehicle and made sure i was taken care of. 10/10 for customer service. Friendly and honest, would recommend to anyone who are in need of repairs. read more

CARSTAR Capitol Collision Center - Lobby - Body Shops Near Me - Sacramento, California

Mono was personable and great from the start! He called to update me along the way of repairs. As stressful an inconvenient it is having to take your car in to get work done and have to get a rental, Mono made it super easy along the way. Car star was super quick! I had my car ready within a week and looks brand new and better than I dropped it off. I highly recommend to come here and talk to Mono for your autobody needs! Thanks again! read more

My car was hit in a parking lot and the other parties insurance company referred me to CARSTAR. I went in for an estimate and was greeted by Rebecca. I was immediately offered snacks or water which I thought was a nice option while I waited. They promptly did the estimate and submitted everything to the other insurance company. Price was about 2k for the damage. Went ahead and made the appointment for their next available which was the end of March. I received a call earlier asking if I could bring the car in sooner. Took the car in and they estimated 3 days. They reached out to Enterprise rental to have me picked up too. Picked up my car the other day and they did an amazing job! I was skeptical since my paint is a white pearl but you'd never know anything happened to it. Their quality of work is outstanding! Bonus, I was able to leave my rental there and they called Enterprise to pick it up - saved us a trip which was nice! Thank you Rebecca and Manny for the excellent customer service!! I will gladly recommend my friends and family here should they need anything. read more

Way too long for repairs. I was very dissatisfied with their service.! I will never use them again!. They have no consideration for timeliness. If you need the repairs completed and done in a timely manner do not go here ... read more

First, the repair took over a month to complete (approx. 6 weeks). Second, their app to monitor the status to the repair apparently wasn't accurate as it indicated the car was ready (and a text to us said it was) but when we called in, they told us it was not ready. The vehicle ended up not being ready for about another week. Lastly, they didn't return to the car to us with a full charge but instead with 80 miles left...Service could/should have been better read more

Here comes a HUGE, well-deserved shout out to these guys for nursing my baby back to health. He looked as beautiful as the day I bought him when I came over to CCC to pick him up. My first major repair with my once-new Honda was quite an emotional ride for me, though thankfully I have continued my rich tradition of not being inside my cars when they are damaged. A rogue texting millennial in a Benz did quite a number on E. as he was parked innocently at my bff's house in the Arden area on a Saturday in January. He must have creamed E. at nearly 40 mph. I found my baby nearly on someone's lawn, three houses up from where I had parked him. Surprise, the kid was uninsured and pops was about to blow a gasket of his own. See pictures. I will now also take this time to express the importance of ALWAYS calling the police to make a report when someone hits you, regardless of what bogus story is told to you by the people who hit you. I will also take the time to stress the importance of having uninsured motorist coverage built into your auto insurance policy. If you don't, do it now. I didn't pay a penny for this mess, but I did need to wrestle with my insurance company to make sure I was given what I was due. It pays to know your policy front and back, and keep pestering them. I reached out to my trusted mechanic and he recommended Eric here at Capitol Collision Center. Turns out that Eric was also the one that pieced together my hood and windshield when a deer fell ONTO my old Ford Taurus, back when he worked at Auburn Collision Center. It's reassuring to have trusted contacts and feel at ease when something like this happens, it really is. Do you know what else is nice when the universe craps problems like this out willy nilly? A flexible auto shop. CCC was totally chill with me bringing E. by after hours, at around 6 to be precise, and dropping my key inside their mailbox outside. This was of course prearranged over the phone. CCC continued to provide me excellent customer service in the form of email, text, and phone correspondence in the coming three weeks that E. lived at the shop being put back together again. I did learn a valuable lesson about making absolutely sure that the physical adjuster comes to the shop to survey the damage, that way if things need to be taken apart inside the car, as needed to happen in my case, it can be done and a proper amount can be estimated promptly. If I had understood how important this is ahead of time, I might have been able to shave off a few days of waiting and pacing. That is the fault of AAA, and not of this shop. They tried to warn me and I didnae listen. Anyway, to the tune of nearly 8k and 60 hours of labor later (none of which came out of my pocket, darn tootin'), E. was fully restored to his former glory by the fine folks here at Capitol Collision Center. The pictures don't show how crunched up the undercarriage and trunk were by the uninsured dingaling, but it was pretty bad. My trunk was so bent that the carpeted piece that fits above the spare no longer laid flat inside, but was instead propped up like some kind of makeshift tent. I was very pleased with the level of care and service I received here, and I would 100% recommend them to all in times of need. THANK YOU, Capitol Collision Center! YOU ROCK! Bonus: Ring the Gong. It's fun and symbolizes another happy customer with a happy, fully-functioning car. read more

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Not thorough! Will not admit mistakes nor do proper vehicle inspection. Damage not repaired properly then after repairs it took months for them to look other places to find frame moved after accident. Not honest said they spoke to our insurance adjuster when they did not. Never ever again will i bring another car there for repairs!!!!!!!!!!!!!!!!Better Business Bureau complaint needs to be filed! read more

I was in an accident. Our estimate was just over $5000. The actual cost was just under $10,000. From start to finish this has been a horrible experience. The office lady Rebecca is rude and not at all helpful. They had my car for 15 days. I checked on its progress 3 times. Had my son call once because of the rude responses. She needs to understand most of their clients have been in a car accident. That is traumatic enough. Her attitude and rudeness just adds to it. Upon inspection of the car I realized they painted it the wrong color. Toyota has 2 white colors. White pearl and super white. My car is super white. They painted the passenger side pearl white. And the bumper is not properly installed. They forgot to attach the middle clips so their is a gap between the bumper and the headlights. Furthermore the quarter panel is not set correctly with the front fender and the side post is not evenly lined up. I went to a insurance suggested body shop. Insurance says they are responsible for fixing it. If I have to have a rental car they are responsible for its cost and the repair of the bumper and repainting the correct color. They are refusing to do the work. They say their is a hole in the bumper that they think I put there. Their is no hole in my bumper. They did crappy work, and now don't want to fix what they messed up. I also believe my insurance company was overcharged for the repair. This is a 2020 Toyota Corolla. Car Max says on a trade in its worth $12,600 and CarStar told me it's value is over $19,000. I'm not sure why they didn't just total the car. The repairs are over 50% of the value of the car. Not a single time did CarStar call me to tell me if the progress they were making. Nor did they call me to tell me the repairs had doubled. Never again will I have CarStar repair my car if in another accident. I do expect them to repair what they messed up. I have a feeling I will be contacting the BAR Association (Bureau of Automotive Repair) with the state of California to have them look further into this as well as the BBB (Better Business Bureau). I did go to a different body shop where they pointed out all the flaws in CarStars work. Next week I will be taking the bill from CarStar to an independent body shop to see if we were overcharged. Look at these pictures and see for yourself. The 2 center clips are missing on the bumper. My hood is loose because they did not adjust the latch properly. I am in no way pleased with their workmanship and would advise you not to take any car their for repairs or painting. read more

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Took my car up here, insurance recommended it. Took forever to get it in, they were accurate with repair time though. Only had to pay the deductible, outside of all the waiting everything went well read more

BEWARE of taking your car in if it has any mechanical door damages. My 16 Grand Caravan was rear-ended, bumper folded up over liftgate. They returned the van to me; when opening still making a horrendous metal-binding sound. The quality of the work on the van aesthetically is shotty to say the least. This passed their quality control? In a nutshell if you have borderline fame/panel damage they won't get to the root of the problem they chose to only fix the top layers of replaceable parts then use a leverage tool to try and straighten it from the top. (band-aid it) As well as our driver side door is now sprung since being in the shop. We thought it was part of the accident, but when we began to investigate it once home the hinge is now separated from the body of the van, you can stick a credit card in the gap. When brought to their attention they lubricated it*?* My van is like new and well taken care of and had no issues at all prior to the accident. Now not only is the workmanship low-quality aesthetically, are driver door is damaged due to the shop personnel hyperextending it. Very sad, very disheartening. Consumers beware. We only took it to this shop for the convenience of being a mile from home. read more

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I have gotten my Tesla model 3 repaired here twice now. Both time was because of an accident. Carstar is amazing the two time I was here they have delivered my car earlier than what they quoted me. Thank you everyone at Carstar special Tony!! read more

CARSTAR Capitol Collision did an amazing job with my vehicle. Looks brand new! The shop was so clean too. They even "detailed" my car for me, meaning vacuumed it and wiped my dash down. My dash had this white residue on it from using a dash wipe and it would not come off for me but they got it off! So happy! read more

My mother had gotten rear ended recently. Being that this was her first accident, she was getting stressed about the insurance process. The damage wasn't significant, but after doing research, my mom wanted to take the car here. I called and made an appointment for an estimate. They were prompt, and definition of true customer service. The front desk, I believe her name was Trudy, was very pleasant. Rebecca was the one to take all the pictures and provide a preliminary estimate. I made an appointment to drop off the car and they gave me an ETA, and kept in contact with me the whole time. The initial completion date was the following Wednesday, but when I told them I would be out of town, they managed to adjust their schedule to get my mom's vehicle done by Tuesday. Their professionalism and their commitment to the customer is apparent the moment they work through the door. I highly recommend taking your vehicle to this place for peace of mind. They work with the insurance on the back end so there is nothing for you to do but drop off car and pick up. read more

Brought my Honda CRV for bumper repair to the South Watt Location. My bumper is beautiful now and they even vaccumed and spruced up the inside of my car. Thank you. The staff's awesome is all I can say. Phenomenal customer service from begining to end. Went in for appraisal on a Tuesday afternoon within in minutes car was checked in and rental was set up. Car ready and fixed as guaranteed on Friday. This auto body shop has provided the easiest friendliest part of my auto claim. read more

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I got side swiped by a young guy so I took it here for a estimate in the middle of the week. Brought it back in the following Monday for repair. It was supposed to be finished that Friday but it didn't get done until the following Friday but it wasn't their fault because they were waiting for my back rim to arrive from the wheel shop. I had no complaints waiting because the insurance company had me in a 2020 Ford Mustang drop top. But anyway, they did a very good job on my car, they made it look brand new again. I definitely would recommend them to anyone. read more

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My lawyer Jonathan recommended me to go to Michael here at Capital Collision to get my car fixed. I dropped my car off and they were extremely kind and helpful. They called enterprise to pick me up to bring me to get my rental. Throughout the week of my car getting fixed, Thomas was constantly calling me to update me on my car's progress which I really appreciated because I wanted my car back!! Thank you Capital Collision for exceeding my expectations and so kind. The process of everything was too easy. When I got into my car, I had a little goodie bag waiting for me as well! My bumper is perfectly new and shiny. read more

The people at this place are honest people and I value that they gave me such a great service in dealing with them. I took my car and then immediately I had a couple of opinions from both Mike and Thomas and they told me exactly the kind of procedure that will be done to my car. They were excellent in dealing with my insurance AAA, although I had to face some delays with AAA with people being on vacation during the holiday season I had to push back the date of my repairs anyways so and it up working out for me. I'm sure you will read in the earlier comments that they offer complimentary snacks and Beverages and a Keurig coffee machine. You can see that from my before and after photos of the red car with the rear bumper snafu just how good the workmanship is. And their work is guaranteed by warranty and I don't want to quote what the warranty is, though it's really great as of right now but by the time you read this it might change so just know that they will take care of you even after the work has been done. Also, the time it took to repair my bumper after my adjuster gave them the green light was only a matter of a couple of days tops. Basically drop the car Monday and got the car back on Thursday read more

CARSTAR Capitol Collision Center - The before - Body Shops Near Me - Sacramento, California

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Very kind staff esp. to Rebecca,she will give u update all the time and they have amazing job,i thought my suv got fix for more than a month,they fixed it less than a month its super fast. Good job guys! Keep up the good work. See next time. read more

Please just do not take your vehicle here! Brought my new 2019 Colorado in for a pretty bad accident, 14+ damages that they "fixed" after we received it back twice it was still clearly damaged as the trucks front left wheel was still shoved in and there was a unequal gap on the left where the bed and cab meet, they could not correct the issue and swore that it was better than factory. Took it to another shop and my FRAME is BENT, new frame is 3500 and putting the labor to tear down and reinstall will be 5 so that will put the totally at over 24G worth of damage for a 20G truck all because Car "star" used the wrong model of frame jig according to my insurance. Please just DON'T. Truck looks great to someone that doesn't know cars but I've been in the business for 29 years not just another chic... I think Car"star" needs a new shop truck, you can have mine when you pay me for it since you could not repair it and ya know it's "Fine" read more

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I came to this CARSTAR after a different sister building returned my car to me twice with unsatisfactory results. Manny picked up the phone and directed me to Britain who quickly ensured that my concerns were able to be addressed. All my interactions with this company were stellar. From Manny at the front desk being very prompt and professional as well as Rebecca and Britain making me feel seen and heard about my car paint issues. I'd gladly take my car here again if something comes up. Big thanks to everyone there - both upfront and the guys in the back who are the ones doing exceptional work in paint corrections!!! :) read more

TL;DR: My car is fixed but CARSTAR delayed repairs for three months, texted me to pick up my car and then wouldn't let me take it home for another week and a half, and took my belongings. Long version: I asked CARSTAR if they could send an estimate to my insurance company. They said they would take care of communication with my insurance company, but after almost a month went by I followed up. My insurance company had approved the repairs weeks earlier. I had to call CARSTAR before they finally got repairs scheduled three months after I had originally asked for the estimate. CARSTAR said the repairs would take a week (a previous shop had completed more extensive repairs on our car in two days, for half the price). They texted me to say what time my car would be ready and they would call if there were any delays. So my husband showed up to collect our car at the time they had indicated, only to find out that Rebecca had gone home for the weekend already and my car was not ready. This was quite inconvenient for us as a single car family who had had to reschedule our entire day and get my husband's mother to drive him to the shop, and we also had to cancel our weekend trip. I called CARSTAR the next Monday and it turns out they were holding my car for ransom--they wouldn't let me have my car until my insurance company paid up. I pointed out that my insurance company had clearly communicated months before that they were going to pay for the repairs after the repairs were completed and I had paid my deductible. If CARSTAR had a problem with that, they should have worked it out before ever taking my car for repairs. Rebecca said too bad, that's not how it works, and she wouldn't let me have my car until she got the check from my insurance company, a week and a half later. Of course this was horribly inconvenient for our single car family. When we finally got our car back, after a week and a half of sitting idle in the shop, we found that some of our belongings had been removed from the car. They weren't worth much, but why would CARSTAR take our belongings? I called to ask if they perhaps had misplaced them somewhere, Rebecca said she would check, and we never heard back. If you have the choice of a different repair shop, steer clear of this CARSTAR location. read more

Carstar is committed to experienced customer service; superior knowledgeable quality and efficient service repair. I had taken my car in to my regular service shop whom did not know how to repair my car and referred me to the dealer. Having had prior service with Carstar I called and spoke with Manny. Manny recognized me and remembered my car. Rebecca worked with scheduling and communication during the process. Brittan worked diligently to repair the rear window and set the electronic top. Carstar gave me a considerable value for the works they performed; saving me valuable time and money. Carstar is a trustworthy and professional company that I highly prefer to handle my car issues and recommend. They are honest and forthright people to work with. I am very happy with and Thank you...every time I drop the top on my lil red car :-) read more

My Miata had an unfortunate encounter with a large piece of mahogany that fell from a shelf in the garage. The two dents in the rear quarter panel were too large for PDI, so I contacted Capitol Collision Center to repair the car. They were very helpful in accommodating my schedule, giving me a ride, and dealing with our insurance company. They were up front with all the costs, procedures, potential issues, and what to expect. Their work was first-rate! I couldn't tell at all that there had ever been damage to my car. The silver paint was perfectly blended and good as new. I would absolutely recommend Capitol Collision Center for any paint and body work. read more

CARSTAR Capitol Collision Center - Before--ouch! - Body Shops Near Me - Sacramento, California

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I took my car to Carstar for some back end repairs in January 2022. The car was supposed to be there for ten days and they got done in 9 days which was great but they didn't fix my car with the correct parts. I contacted the shop and they told me they were going to make it right and fix the issue. After a week they told me to stop by to install the new parts. When I arrived at the shop I noticed they had the wrong parts again. They told me they would reorder the correct parts. The shop never called me back to resolve my issue. After two weeks I decided to call the shop again. Their response was that I was on my own. They told me they weren't going to fix my car, to either fix it myself or reopen another claim with the insurance. THIS IS WHAT I CALL GREAT CUSTOMER SERVICE, NOT! read more

Update since my original review: SUMMARY/SHORT VERSION OF REVIEW: Steve reached out to me and assured me that it was never his intention to have ANY of his clients feel like they would have to fix anything on their own. He was fully committed to making things right and took initiative throughout the process. He was accommodating and flexible with my busy schedule. My car was fixed very quickly and it looks great. I'm floored by how above and beyond Capitol's customer service is at this point. I am very pleased with the outcome and impressed by how Steve handled the situation. 5+ STARS!!! ------ Steve (owner) reached out to me recently to discuss my concerns regarding the repairs that were completed on my vehicle last year. I explained why I was not pleased with the outcome and how I felt like it was something I now had to deal with on my own. Steve was the main correspondent for when my repairs were made and my case was definitely special so he remembered everything. He assured me that it was never his intention to have this be something that I had to fix on my own. Steve took initiative to have my vehicle examined and fixed as soon as possible. He was very accommodating and even met me on a weekend because I can only come back to Sacramento then. What surprised me the most was how he went above and beyond throughout the month long process (it dragged out because of my extremely busy work schedule). He was even willing to drive 2-3 hours one way to where I live now if it would be more convenient for me. The repairs were done quickly and I had my car driven back to me within the week. It was pristine. Steve and his team handled the situation very gracefully and professionally. I am very impressed and pleased with the outcome. My initial impression of Capitol has been changed for the better and I've never been happier to be wrong. :) Although I can't say that I look forward to working with Capitol again (hopefully no more accidents for me!), if I am in need of repairs in the future, I will definitely be reaching out to them. They are worth every penny. 5+ STARS!!! Thank you so much Capitol team! read more

Service was AMAZING‼ Tesla owner and repairs can be a slow process in most cases. But they kept in touch throughout the repair process. They even detailed my car inside and out. Very friendly and repairs were quick even though some parts needed to be ordered. They even went over and beyond expectations. Thank you CARSTAR read more

My 2017 Honda Pilot Elite was rear ended resulting in about $13,500 damage. The vehicle was six months old at the time of the accident with fewer than 10,000 miles on the odometer. Due to prior experience with other shops, I'm very apprehensive about my dealing with auto body repair facilities. I maintain my car meticulously, including its appearance (I detect flaws that other body layman don't notice or simply don't care about), and I was searching for a place that puts pride into their work and are quality focused. While researching shops I came across these reviews and decided to call Capitol Collision Center. I talked to Eric, who described in detail their processes, and assured me that they would repair my vehicle correctly. I scheduled an appointment and we took it from there. Eric kept me well informed throughout the process. They even made an adjustment to one of my doors and replaced one of the door handles that I scratched up with a replacement part I had purchased, without charging for the work, although I offered to pay (neither of these were related to the accident). Whatever concern I had, Eric was there to answer it, in his cheerful, friendly, and utmost professional manner. He also brought me onto the shop grounds and showed me the work they completed, to keep me in the loop. While dealing with some of the post-repair concerns I also got to meet Steve the owner, Michael, the shop manager, and Rebecca from the front desk -- also, in passing, some of the body techs. Every person I've met at this shop exudes honesty, friendliness, and competency. Their customer service is impeccable. read more

My 2018 WRX was involved in a hit and run only 6 months after owning it resulting in around $3k worth of damage which was devastating. Thankfully Capitol Collision did such a fantastic job it looks like it just rolled off the factory floor again, the work completed was absolutely fantastic. Customer service was also wonderful and they worked seamlessly with my insurance company so I didn't have to worry about that side of things. Definitely recommend this business. read more

Carstar Capitol Collision gets 10 stars from me! Excellent customer service, clean establishment, and knowledgeable staff. I spoke to Rebecca 2 hours after my car accident on Aug. 28th and my car was in their shop by 3pm on Aug. 28th! When I walked in Tina greeted me with a smile and was very pleasant. Rebecca walked out before I could put my butt in a seat. Rebecca is extremely professional and efficient. She introduced herself and confirmed she would be handling my car. She took pictures, handled the paperwork, and gave me a full run down of simple to worst case scenario. Carstar's communication is like no other; text notifications for each stage of the repair, and a link with repair cost details. Also, they rented me a car from their fleet to get me right back on the road. Returned my car in less than 2 weeks. This business is trust worthy and I am a forever customer. My car looks great now!!!!!!Thank you to EVERYONE at CARSTAR CAPITOL COLLISON!!!! read more

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