Some smart guy rear ended my pickup. This place is close to my house and its in my insurance…read morecircle. Took my car there m, one of the best decisions. Customer service is great. The receptionist is friendly, fast and one hell of a multitasker. The person that helped me was Cliff. Bro.... Cliff is the MF'n man!! Funny, friendly communicative. I had a Raider hitch cover on the back of my truck. No way they would be able to find the same one. Cliff called me about it, I told him to look for a nice one, I trusted his choice. HE CAME THRU WITH A SICK HITCH! Thanks Cliff. The work is exceptional grade A high quality work. I hope I dont get anymore vehicle damages but if I do I'm taking my car back to Duane's. You wont regret it.

I had my former car worked on here back in 2022 so when my current car had a dent in it, I filed a…read moreclaim with my insurance and went with Duane's again! Everything from A to Z is easy and convenient. The receptionist, Monica, is excellent, she takes care of everything...they coordinate your rental car, if it's part of your coverage, and the waiting room is impeccable clean. I hopefully won't have another dent in my car but if I do, I will be back here...also, cool keychain souvenir when you get your keys back.

TLDR: Joe and the team are awesome and I have no doubt they will take care of you. They have earned…read moremy very hard to obtain personal recommendation (I am very particular about pretty much everything). My truck was involved in a fender bender around a year ago. Unfortunately, it was just serious enough to require panel repair and a bumper replacement, even though the speed was low. The truck was less than a year old, and I was devastated because I planned on eventually giving it to one of my kids. I did a ton of research on Honda-certified repair centers and determined, based on multiple factors, that Kniesel's on X Street had the highest likelihood of doing a proper repair. I brought the truck in, got my loaner car, and left it there for about a week. When I came to pick it up, I was so excited to get my truck back that I ended up leaving without doing a thorough walkthrough. On top of that, they pressured me to come ASAP in heavy traffic right after work, even after I told them I would barely make it. I'm a nice guy, so I obliged and later regretted that decision. The next day, I walked over to the tailgate and noticed the bumper didn't line up with the body panel, the tailgate didn't align with the tail light, a small body-colored plastic square was pushed out and would only temporarily snap back in, and the metal body panel had not been properly corrected where it had been pushed in at the corner. I then went to the passenger door and noticed there was a hole burned into the paint (likely from polishing) that had been clear-coated over. I sent photos to Kniesel's customer service, and the manager promised that if I brought the truck back in, he would make it right. At the time, I had a lot of family issues going on, so I didn't have the availability to bring it back in and be without a truck for several more days, and I was also worried about the same team working on it again. A little less than a year later, my schedule finally opened up, and I decided the issues still bothered me enough to bring it back in. I contacted the X Street location and discovered there was a new manager, Joe. He informed me that there was a completely different crew working there now, aside from the paint team, which he said was already very good. I agreed that the paint and clear-coat quality itself was actually exceptional, and that my issues were primarily with the body and panel repairs. Joe promised me that the new team was excellent and that they would fix everything to the highest standard. He sounded very sincere on the phone, so I decided to trust him. When I brought the truck in, he listened carefully to my concerns and offered to order the necessary parts, have me bring the truck back later, and cover a rental car for me. In less than a week, the truck was ready for pickup. Upon inspection, all of my concerns had been addressed. Joe was eager to make sure I was satisfied with the follow-up repair and seemed genuinely concerned about both my satisfaction and the quality of the shop's work. I spoke with a couple of guys in the shop, and they were all very kind, professional, and happy to hear that I was pleased with the finished product. When I got into the vehicle, I even noticed the glass had been cleaned and the interior surfaces had been wiped down. The truck had also been thoroughly washed. It was a breath of fresh air getting my truck back and knowing that a passionate, customer-focused team like Kniesel's X Street had taken proper care of my new truck and restored it to its former glory. I was so happy with the work that I offered to buy the team donuts, but Joe said he would take care of that part himself. Thank you to Joe and the team for doing the right thing. In a world where so many things seem to be getting worse, you guys serve as an example of excellence.

I had an amazing experience with Kniesel's Collision, and I especially have to call out Tim Brown…read morefor being absolutely incredible. I brought in my 2020 Lexus RX 350 after an accident and wasn't even sure if I should go through insurance. Tim took the time to walk me through everything and helped me make the right call. I haven't been in an at-fault accident in about ten years, so that guidance meant a lot. From start to finish, Tim made the entire process easy. He was extremely communicative, kept me updated, and explained everything in a way that actually made sense. I don't know much about this stuff, but I always felt informed and taken care of. They completed the repairs in about a week, which was way faster than I expected. There is one small piece on backorder, but I'll be able to come back and have that installed later. I also had them fix some scratches on my mirror that weren't part of the accident, and Tim worked with me to get it done at a really fair price. What really stood out was how upfront, honest, and genuinely caring Tim was throughout the entire process. You can tell he takes pride in his work and really cares about the customer experience. I trusted them with my dream car, and they absolutely delivered. Highly recommend, and if you can, work with Tim.

Went here three times in a week. The hours posted are 8:00-5:00pm. I made my initial appointment…read more1/30 at 4:30pm. When I arrived the person made me feel as if they were doing me a favor. It was around 4:50. Dropped my car off 2/3 around the same time. I didn't want to be nuisance so I waited for my ride in the parking lot. They locked the doors and turned off all the lights at 4:50. I was invited to wait inside but didn't feel comfortable. Came back on 2/5 at 4:20 to pick up my car. Had I come in any later I wouldn't have been able to pick up my car.

I would not recommend taking your Tesla here. I had to return the car twice to re-glue a sensor -…read morevery inconvenient to waste half a day doing this. They also were not able to correct the wind noise issue, but Tesla Service Center was. They will also hold your car hostage if the insurance company owes them $1 until the payment has cleared - probably not a bad business practice, but frustrating none the less. Otherwise, friendly with good communication.

Ivanka, Sindy, and the entire team at Caliber Collision (Arden Location) were outstanding from…read morestart to finish. Communication was clear, timelines were respected, and everything was handled with a level of professionalism that's honestly rare. What impressed me most was how organized and detail-oriented they were. No confusion, no delays, no excuses just clean execution. You can tell this team takes pride in their work. If you want it done right the first time, go to Caliber Collision!

I've had 2 really great experiences here. Clean location. Everyone is organized and respectful…read more Communication on updates and everything is great. And my car is always well taken care of. I really appreciate this location and all their hard work.

I went to Bertolucci's because of their stellar reputation, and they definitely lived up to it. I…read morewant to especially give kudos to Mike Weatherford who helped tremendously in working through my insurance claim. I was impressed with him, and he definitely went above and beyond for me. Highly recommended! Your insurance company will try to send you to a generic chain body shop like Caliber, to keep their claim costs down. But remember you have a right to go to any shop you want and can choose a top-notch place like Bertolucci's.

I've been a customer of theirs several times over a period of 23 years. I just picked up my car…read moretoday from a repair after being hit by a car in a parking lot. Low speed accident but it caused some issues since the driver took out my rear panel, bumper, and radar/electronics. Unfortunately because it's a Mercedes the parts are expensive. Hey no one likes getting hit and no one likes having to get repairs. But...into everyone's life a parking lot smunch is likely to happen. These guys do everything well. The repairs are beautiful. They even did a nice wash and detail to complete the work. They are honest with customers and they work honestly and well with insurance companies too - it shows. Communication was great. Every experience I've had with Bertolucci 's has been outstanding.

I was the unfortunate recipient of a young drivers quest of not paying attention while driving and…read morewas rear ended, thankfully I was okay but less could be said about my car. It was driveable but shawty was looking raggedy. I took my car to Kniesel's on 18th. Through a little collaboration through insurance, I was able to get my car in for inspection and repair. I got my car back looking brand new. I routinely got calls from Jason, who is the general manager at that location. He was great with providing updates and was super helpful with making sure my needs were met. Jason made this frustrating situation a lot easier and I'm thankful for his effort along the way. A few days in, I called and asked about other cosmetic things I wanted to touch up and Jason did not hesitate to help. I also like that I was able to leave my rental at the shop in exchange for my car. Hopefully I won't have to come back here, but I know if I need some work done on my car, the folks at Kniesel's are dependable and professional. They also offer lifetime warranty on the work they do so the value of going here is tremendous.

While rushing to park her car in our garage, my wife accidently clipped the garage door trimming…read more From upstairs I heard the minor collision and rushed to the garage (I'm so dramatic) to ensure that my wife was ok (also to ensure that my car was unscathed - just being honest!). The wood trimming of the garage had a minor chip; however, the headlight and bumper on the right side of my wife's car was severely damaged. After filing a claim with our insurance company, they provided us a list of three collision shops that could do the repairs. Of those three, we selected Kniesel's because of their near-perfect and plentiful Yelp reviews. Upon arriving on a Wednesday morning to drop off the car, we were greeted by a friendly employee named Ryan. Ryan did a quick inspection of the damage, provided a quote, and we agreed to leave the car to have the repairs done. Although we expected to be without the car for at least a week and a half, we were shocked when Ryan called my wife the following Wednesday afternoon to inform her that the work had been completed. Since we had an insurance-covered rental car from Enterprise, I accompanied my wife so that we could pick up her car and drop off the rental car. Instead of us having to drop the car off at the Enterprise Rental Car in Elk Grove (where we initially picked it up from), the Kniesel employee (unfortunately I did not obtain his name) who released my wife's car to us, called the nearby Enterprise (located in midtown) and arranged for an employee to pick up the rental car from Kniesel! We greatly appreciated this because it made our day easier by eliminating an extra task. Upon observation of my wife's newly replaced bumper and right headlight, we confirmed that the work was done well. The bumper's paint matched the rest of the car and the new bumper and headlight were flush with the rest of the car (no Tesla-like imperfections). Thank you Kniesels for not only a job well done on my wife's car, but for the overall superb customer service experience!

This is my second time getting my car fixed by Hiep. He does an amazing job clearly! The whole…read moreprocess was so smooth and I feel like I have a brand new car. Both times I was well taken care of, and great communication from time frame, insurance, everything. Shoutout Amanda as well, she's great!! Huge weight taken off my shoulders, I hate dealing with car issues. Thank you both, I recommend absolutely! I included photos of before and after from both times I got my car fixed. The first time I had a hit and run that damaged the rear side of my car. The second time I had my bumper replaced. The end work from both jobs looks like a brand new car, Amazing work :)

Best quality you'll find in Sac. Fantastic body work and does some of the best paint I've ever…read moreseen. Owners a great dude too! Definitely recommend this place

I would like to commend Excellence Auto Collision Center (Auburn Blvd. location) for the amazing…read moreservice I received during my recent experience with them. From the first point of contact to the last, the team was professional, fair, and fast, providing high-quality results for my vehicle. I would like to specifically recognize Samuel for his excellent communication. He kept me clearly informed every step of the way. Thank you to Samuel and his hardworking team at Excellence Auto Collision. If the need arises, I will certainly return. In the meantime, I will be sharing your contact information with anyone looking for a reputable auto shop. Thank you so much!

Workmanship is awesome. Restoration and replacement was top notch. My Range Rover (2013) looked…read morenew again. Claps to Arazely for detailed explanation. They even cleaned the carpet.