Stay away!! If you care about your car and want it fixed correctly then this not the place for you. This was my 7th time time going back to fix things they broke. They don't know the slightest clue on how to mix paint or anything related to body shop. From what I've seen this is a new owner and all the positive reviews are from when it was a different owner. Long story short, my car is worst off now then when I had the dent, the paint is horrible and I wouldn't trust these guys with a can of spray paint. Take your car somewhere else!! read more

These guys are AMAZING! I have never worked with a company that's worked so hard to make me happy. The manager Rubin went above and beyond to make sure I was taken care of. Some parts for my truck were on back order and was going to delay the timeline of my truck being fixed. I was going to be in a tough situation because of it. Long story short they made sure I was taken care of and they made sure I had a vehicle to drive while repairs were being done. It's difficult to find "REAL" customer service these days but at CARSTAR Westside Collision they do it right! When I picked up my truck it was beautiful and you can tell the attention to detail they put into every job. They have a customer for life with me and anyone I can ever refer them to. Thank you so much for the great customer service and the amazing work you guys do. I am % satisfied! read more

I would HIGHLY avoid this body shop. As a certified aircraft mechanic, I ensure that I stay on top of my vehicle's maintenance and that my car has no problems whatsoever. That being said, I brought in my 1 year old car with ZERO mechanical/electrical issues to have a minor fender bender repaired. (Was recommended here by the person's insurance agent responsible for the damages). Waited a week for the work to be completed only for my car to be returned with all of the error codes on. My car was very unsafe to drive and I returned it for them to fix it. I had to leave my car for another week only for them to leave it with a braking issue that it never had before. They do not want to be responsible for the issue my car is now having. STAY AWAY if you don't want your car to be returned with mechanical/electrical issues. read more

Came to get a quote from Maaco and I parked in the parkinglot. "Owner" of Carstar literally parked his tesla 2 feet away from my truck then had the nerve to talk trash to me that I was in his parking lot. As you can see theres no cars behind my trailer. There's plenty of parking. There's absolutely no reason to park this close to anyone, and be a jerk about it ESPECIALLY if your the owner. Not professional at all read more

Dropped off my car with these guys after my new accord was hit. Extremely knowledge with my insurance and process. The guys are super professional and great to work with. My car is back to normal like nothing happened. Hopefully won't have to use a repair shop ever again. But if I do then definitely bring the car back here. read more

PUBLIC SERVICE ANNOUNCEMENT: When you get into an accident, please make sure they(WESTSIDE COLLISION) does a full diagnostic on your car. Have them check EVERYTHING! ------------------------------------------------ Drop off: I was recently in a car accident in my new car. I like to support local business so I brought my car in, they checked the BODY WORK that needed to be done, but said they would check everything. If anything else need to be fixed they will notify me. Well no notifications. So I thought everything was ok. ------------------------------------------------ Pick up: 2 1/2 weeks I get my car back. I thought it was only body work b/c I wasn't notified for anything else. We walk around my car. Great! Looks good after all it's just BODY WORK. ------------------------------------------------ Later that day: I get home randomly decided to pop my hood.....and I struggled at it. My tire lights were on and my air doesn't work‍ WTF?? On my NEW car and YESSSSSS it was working before as I am covered under warranty. If there is even a wire loose, I'm taking in. ------------------------------------------------ The problem: I notified Westside and my Insurance. I went by there to address my concern. They asked me was if it working before?? I was shocked!! I know they didn't check my car. Are you kidding me?? Look where I live AV. You really think I'm going to drive around with no air?? I'm a new car(under warranty)We spoke for another five minutes and he let me know what would happen, my insurance would have to send an adjuster see if it accident related if not I will have to pay for the diagnostic. I left. I cried! I don't have time to wait. I have a 10month year old baby that I have to drive around in a hot car 88+degrees and no one really seemed to care. He said just take my car back to dealer and have them fix it. Your under warranty. WOW!! I was in a accident and I assumed that all shops do a diagnostic. Clearly, that's not the case. I have a new car, nothing was wrong with it. You shouldn't have to get your car back and take it into another shop b/c they didn't do their job. The scares me. They only did body work and nothing else. I trusted them with my car to fix everything from the accident. Imagine if my car stopped on the road and I was hospitalized for something they overlooked and lack there of....and my kids. I feel this is not right. They took my full deductible and didn't complete job. If you look at the other reviews this has been an ongoing problem. It's disgusting. We think they are fixing our car and checking everything, when they are not. It's get them in and get them out. WOW!! They are not checking everything and they need to own it! We should not have to pay for a diagnostic when the diagnostic should have been done in the beginning and I get it now insurance is a business it's not here to protect us. I told them if they charge me for the diagnostic and lie and say it was broken before the accident, that I would go ape shit crazy. It's not right! We trust these companies to do their job and a good job and they are taking our money and they are out. I ended up calling the dealership. They put me in a loaner and it will be another week plus before I get my car. They have notified me that there is more work to be done. Please be careful! Ask for a full diagnostic. Check and recheck everything. I hope this helps someone. read more

Kim T. All my reviews have evidence to match it up. All your company did was take my money and fuck my car up! You suck and your workers suck, except Samantha and the painters- you do not appreciate good customers and people in a whole. Instead of reading my reviews go take a business class- you left my damn car in the sun with the windows down and didn't put a cover over the fucking glass!! You did that, then fucked up my mirror and put glue on it to keep it down!! FUCK YOU! read more

I HIGHLY recommend Westside Collision Center because they ALWAYS do an awesome job! I have gotten rear-ended twice in the past five years I have lived in this area and I have brought both of my cars here everytime because I know they do good work and I can trust them fully when it comes to repairing my cars. Tom helped me both times and he's honest, easy to talk to, and makes sure his clients' needs are well taken care of in a timely manner. THANK YOU W.C.C. for everything! read more

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My car was damaged in an accident. They did a phenomenal job on replacing and fixing the damage. When they time passed what the automated message told me my pick up date and time were, I simply called and just asked if an update was available. They not only told me when it would be done, but without being asked, explained what was left to be done. I dealt with Ruben as my estimator and he was awesome. Straight to the point and got business done. I'm overall very happy with the service I received. Thank you for fixing my car. read more

My car was suppose to be complete on 2/25. Multiple times they confirmed with me both via automated text that my car would be complete on the scheduled date. On 2/23 they send me an automated message that my car will now be ready on 3/4. No phone call explaining why, no communication, no customer service. On 3/2, same thing, they send me another automated text that my car is now delayed to 3/9. No phone call, just a text sent after they had closed, so I was unable to call anyone to inquire about the delay. On 3/9 again delayed to 3/11, same lack of customer service, no phone call or email. By this time I now have to pay for my car rental out of pocket. I called the office I would be told that the person in charge of my car was busy, out to lunch, unavailable. Promises of phone calls back by the front desk with no one calling me back. Finally got a hold of Ruben, the person in charge of my car and a call, late in the evening, with no useful information. Promised that my car would be done 3/11. Delayed to 3/14, delayed to 3/15, delayed to 3/16. NEVER WAS I CALLED. NO EXPLANATION. No offer to compensate me for having to pay for my rental out of pocket, because it was well over 30 days in their shop. I had to ask for them to do the right thing and reimburse me for the out of pocket rental cost, which again, they didn't call me back to confirm, I had to call them. I finally pick up my car on 3/16, drove it 2 miles to my house. On 3/17 while I am driving it to work, new job, the check engine light and "MASTER WARNING LIGHT" turn on, I was able to pull into an AutoZone and check the codes, and guess what?! It was the same code I took the car in with when I originally dropped off the car for repair. I called my insurance adjuster and body shop at 10am. Ruben promised to call me back with tow truck info within 30mins. An hour and a half later, I call him. Ruben tells me that it will be a few hours before a tow truck can pick me and my car up. How is this acceptable? I am stranded in 85 degree heat, missing work, and upset. I explain to Ruben that I need a rental, and that they should pay for it because the repairs the shop performed are the reason I am broken down. He promises to call me back with 15mins. Over 30 mins later, I get a call back with no useful information - Ruben tells me that the local Enterprise doesn't have any cars available. This man, Ruben is unable to think critically or communicate. I calmly suggest to him, why don't you call another enterprise, or an UBER/LYFT/TAXI to bring me home from this awful heat so I can get a car at another Enterprise? This all started at 10am and finally at 130pm someone is finally coming to pick me up. Meanwhile I get a phone call from the tow service they work with, and the guy speaks no English, doesn't know how to turn on a 2005 Prius or shift it into neutral so he can tow it. I explain to the tow driver, the car inverter cooling system is malfunctioning so you cant drive it, but I can explain to you how to put the transmission into neutral so you can tow my car. The poor guy just isn't understanding the concept or a push button car. I arrive back to CarStar Lancaster to find that the owner Sarkas and my contact Ruben are gone. Sarkas went home, Ruben is at lunch. Someone else calls the tow company and is as frustrated with them as I am. The tow driver then calls my cellphone to tell me that he is leaving my car at the AutoZone parking lot with the key in it, unlocked, with all my personal belongings in it because he has another job to go to. What? I have over $2000 of camping supples in the car that I was going to drop off at storage after work. I finally get home at 3pm (5hrs later), keep in mind I like maybe 5 minutes, 2mi from the shop. I missed a day of work because of their poor work. Meanwhile I am standing the CarStar lobby and no one bothers to tell me that my rental is reserved at the Enterprise next door. How difficult would it be to communicate, "Sir, we are sorry for the mess today. Your rental is waiting for you next door, and we will call you as soon as your car is picked up by the tow truck and again when it is delivered to the shop." My insurance adjuster calls me apologizing for the chaos. It is past 430pm and no one from the shop has called me to let me know if my car has arrived or whether another tow truck was sent out to pick up my car. For all I know it is still in the AutoZone parking lot with the kets in it, and all my expensive gear in it. No communication, No customer service, No apologies or effort to make things right without me prompting them. STAY AWAY FROM THIS PLACE AND RESEARCH A BETTER SHOP. I called their franchise corp office and was told someone would reach out within 48-72hrs. Seems like bad customer service and not communicating is just part of CarStars culture. I have had much better experiences with other shops over the years. Mediocre work, splotches of polish all over and found a random clip from repair in the cupholder. read more

Positive: The customer service was wonderful. Very accommodating and attentive. Negative: was they have sticky fingers. My car went in with a Bluetooth reciever for my radio and came up missing. It's unfortunate. I'm going to call back to see if they" find" it but I'm sure it is not going to be found. read more

Absolutely love their excellent customer service. Ruben & the crew are always friendly & attentive. I highly recommend them to handle all of your body repair needs! I will always go back read more

Tom was great from the beginning when it came to customer service and keeping to the timeline when my daughter's car would be ready for pick-up. He explained the process with the insurance company. Even though i didn't hear wanted I wanted to hear he was honest and up front from the beginning. Hopefully i dont have to return because another accident I'm coming back to Tom... read more

Westside was extremely helpful every step of the way and made the whole process of getting my dads car looking brand new, flawless work, great customer service and all repairs were completed within a week! I recommend this company for sure. read more

They did a great job on our car! Ruben was very helpful and courteous throughout the service time. I will recommend them in the future. I am well please with all they did, I even think they did some extra work. read more

CARSTAR Westside Collision - Westside Collision Center, Inc. is a state of the art facility with a deep commitment to customer satisfaction. - Body Shops Near Me - Lancaster, California

These guys are awesome, I have used them several times and they never disappoint. I highly recommend them to anyone in need of bodywork or repaint. Keep up the good work. read more

This place is unprofessional, Tom can't even return a phone call, & his excuse is "we're so busy & backed up" DON'T bring your car here. They're the worst! read more

Brought my car in for a minor dent, it took them about a week to complete. When I got my car back, it had scratches that obviously they did and I had to wait another half an hour to an hour for them to remove the scratches. Some moldings were not placed in the car and trying to blame me for saying that I brought the car without those moldings. In the first place, they remove the part and they are supposed to put the parts back complete specially if they replaced. NOT RECOMMENDED VERY UNPROFESSIONAL NON CUSTOMER FRIENDLY. read more

Brought our car into this shop for a small door dent repair. Car was returned with filthy interior. Dried mud and dirt on driver side floor. Seats dirty from removed parts being placed in car. Found multiple wheel well mud guard fasteners missing. Door dent repair was not professional and has imperfections from dent removal process. Very disappointed and will not recommend this place. read more

Ruben and his staff are courteous, efficient, and very professional. The damage was fixed and the car looks brand new. What really impressed me was the fact that they washed the car and vacuumed the inside. They didn't have to do that! I highly recommend this company. read more

They did an awesome job!! My fiancé Joanne was rear-ended and we took her car there to be fixed, the car is in better shape than before. We can't even tell that it was ever in an accident. Tom was very helpful and explained everything to us up front making us feel very comfortable using them for our repairs. They didn't waste any time and got our car back quickly so that her life was not interrupted for long waiting for the car to be fixed. She is very happy and the car has had no problems since the repair. We would highly recommend them to anyone needing repairs, and Tom was awesome through the whole process. Check them out you won't be disappointed!! read more

I love west side collision. They have always taken care of me and do honest work! The reviews below are totally bogus. I don't know who complains about a complimentary coffee at a body shop? Small businesses like this deserve great reviews as they support communities! They've made great changes to their staff and they are all awesome! read more

Wouldn't take my car anywhere else. Quick turnaround, great body work and conveniently located next to Enterprise for a Rental. Keep up the great work! read more

Nightmare experience with this shop. Took our 2013 Toyota Avalon in because an eazy-up canopy went airborne landing on top of our car. After the repair it was delivered back to us filthy dirty inside and out, the paint didn't match, and a whole list of other issues. Spoke to our insurance company (USAA) and we had to give them a second chance to make it right. I went over the whole list of issues with the owner Sal and he assured me everything would be perfect. They had the car for two weeks this time (mainly due to a one week family vacation). After getting the car home the second time my wife and I went over the list to find the issues only marginally addressed, it appears the only thing they did was buff the clear coat more to remove the orange peel. Now the car has to go to another shop to be fixed correctly leaving us without a car again. BEWARE!!!! read more

I brought my dodge Dakota here for some insurance work. My insurance company is not the best and were dragging their feet. Tom was very patient. The work they provided was very good and the service was excellent. There was no evidence that the vehicle was involved in an accident. I plan on using this shop to refresh my srt8 jeep exterior in the near future. read more

If you have to bring your vehicle to this place. I would avoid working with Ruben. I brought my car in to get the A/C fixed. Ruben had my car for a week to find out what was wrong with the A/C, when I went to pick up my car I was told that my A/C was fixed. I drove my car from Lancaster to West Hollywood for work to find out that my A/C was not fixed and that the real problem with it wasn't even looked at. I called Ruben and was told to bring my car back in on Saturday, but Ruben never showed up and I ended up having to work with another guy that hadn't worked on my car. This place has very poor customer service. I would try to avoid this place all together if you can. read more

I took my car to westside.. My car was about a month old when I was side swiped with damage done to the driver door and the lower part of my car. When I got my car back the paint was so bad.. its like they threw one coat of paint on it and then TRIED to buff it out and it looks horrible... not to mention the window leaks and they cut the rubber molding between my door and the car, so now the air goes through the door. and that is so annoying.. I DID CALL and let them know that the paint is not satisfactory.. they told me to bring the car back into the shop and they will make it look better. Let me ask you this.. why wouldn't you do it right the first time...???? hello.... So, no I can't bring my car in to get your lazy mistake fixed I WORK AND HAVE NO TIME. TO LEAVE MY CAR A G A I N.. LEMON Kim Winter read more

These guys fixed up my car after a wreck quickly, and it looks and drives amazing now. They were always updating me by phone of my car's status, and always courteous in person. I highly recommend them. read more

This shop leads you on from the first time you call them. My car was in an accident and when shopping around this shop told me they did both body work and mechanical. With many concerns mechanically we talked to them multiple times with them saying yeah its fine, and if you are really concerned take it to sierra Toyota but don't tell them it was in an accident and just have the warranty fix it. Toyota already knew, I don't own the car out right and it states in your contract that they had to be notified of any accident. They did a decent job doing the body work but it still is not fixed to the condition it was before. I would never use this place unless you already had the car inspected thoroughly elsewhere before hand. They are not forth coming or helpful. The only reason they get two stars is because they did a decent job on the body work enough that when we turn this car back in we won't get dinged that much. I wish they were a better more trustworthy shop because it would be nice to keep business in the antelope valley. read more

I have never been more dissatisfied with a company. I dealt with Tom and he seemed like he had no direction on what was best for my fix. I will never recommend this place again. read more

I have never been more frustrated or pissed off with a business. I am a very patient and understanding individual but this company is horrendous. My car was in an accident on 4/8, being 1 of 2 companies my insurance had as their body shops, I chose to give them my business. I called on 4/20 to make an appt to drop my car off, they said it would take 5 days. I dropped my car off 4/25, pick up day being the 29th. They told me they would do a tear down that same day and call me if they found any further damage. No call, figured good news. I called on 4/27 to get an update, come to find out they just did the tear down that day and that additional, minimal damage was found and that pick up would be May 6th... Okay I'll give them that. I called again 4/29 to check up, I was told everything was going good and pick up would be NO LATER than 5/6. I called again 5/4 to check up and I was told it was in the paint shop and someone would call Friday morning to tell me what time I could pick up my car. I received NO call Friday morning so I decided to call AGAIN! Guess what... My car was not ready, it hadn't even been painted yet, or started! 2 weeks they had my car, not 1 phone call was made from them to me at any point to give me an update. Yet I was told they usually call 2 times a week to inform their customers..... But for me not 1 the entire 2 weeks. Anyways, they told me today 5/9 would be the pick up day. I called this morning around 9am was told pick up time would be 5pm. At 1:20 I FINALLY received a call FROM THEM! Hoping to hear I could pick up my car earlier....NOPE! My car isn't painted yet. I can supposedly pick it up Wednesday but I doubt that. So now, I have to take time out of my work day to go physically check on my car to see if it's been painted today! This is completely unacceptable and down right the worst customer service I have ever experienced. They will be luck if they receive a dime of my deductible. read more