I got burned out on Coach bags about 10 years ago and told myself I'd never buy another one. That…read morechanged a month ago when I bought a tiny bag at the outlet in Carmel, but I thought it was a one off. I was greeted and asked if I needed help right away. A second salesperson steered me toward the new small wallets they just got in, which were very cute. I was interested in looking at a certain brown suede bag that's quite popular right now, but they didn't have it in stock. A third salesperson tried to steer me toward the same style in regular leather, but I knew I wasn't interested. In the end I bought a small chenille handbag I fell in love with and a black glazed card case with a tiny cherries charm on it that sort of matches the bag. Their bags have changed a lot in the last 10 years and I admit I really like them again. I only gave the shop three stars because it bothered me having so many salespeople trying to help me and the third one was sort of aggressive. They would do better having one customer = one salesperson.

It was a busy Sunday and Mother's Day, so it was clear there would be a line to enter the store…read more(Gilroy CA). However, the individual managing the entrance appeared to be confused about the flow of customers leaving and entering. I politely explained that three customers had exited and that three customers should therefore be allowed in. Instead of paying attention to the customers leaving, she questioned my statement and said she had not seen anyone exit. It was apparent that she simply was not monitoring the flow closely. The interaction and her attitude did not sit well with me. I shared this with my 4 friends who were already in the store to make purchases. The experience left all of us disappointed and walked out empty handed. Because of this interaction, it will likely be quite a while before I choose to return to your store. If the was an option ZERO stars this would be the case.

Emanuel C THANK YOU!!! This review is all for you…read more I had such a genuinely great experience at Old Navy the other night and just had to share. I came in right before closing (had no idea they closed early that night) and ended up having three separate orders that needed to be sorted out. It was way more complicated than I expected, and I kept apologizing but Emanuel never once made me feel like a burden. He was incredibly patient, kind, and calm the entire time. He stayed fully present, walked me through everything, and reassured me without any frustration, even though it was a Friday night and they were trying to close up. What could have been a stressful situation felt easy because of how he handled it. That level of care and professionalism is rare, and it really stuck with me. I'm so grateful for the extra time and kindness Emanuel showed to me, it made a big difference. Thank you for going above and beyond. It did not go unnoticed.

This Took Pl., July 31, 2026 at approximately 7:30 PM.Service was great in the fitting room. the…read moreyoung lady was kind and personable. Once I reached the line, there were 2 cashiers. Suddenly when it got to my turn the sales person looked at me with a kind look, but proceeded to notvoffer to ring up my items. The li e was gro and she addressed no one. She left the rest of the customers for the one sales person. I Thought she would stop in speaking to serve myself and the other customers. It was about a good five minutes, and decided to put my merchandise down and leave the store and go across the hall to H&M we had great customer service and I remember the gentleman first walk in the store with a smile. I also remember that a few months back Young man served me Even though the store store was closing. Had a great selection of items and an amazing sale of items 70% off of the sale price. found jeans for about $5. And a full seat cover that was really cute we're about five dollars. Value was amazing.

My daughter and I entered your store this evening and were surprised that neither of the two…read morecolleagues standing near the entrance and behind the counter greeted or acknowledged us. Both were close enough to see us enter, yet neither made eye contact, welcomed us, or offered assistance. After a few moments, I actually turned to them and said, "Hi, how are you today?" a greeting that I would have expected to receive as a customer entering the store. I remained in the store for about four minutes and still received no assistance or engagement from any team member. Unfortunately, this left me feeling unwelcome and unappreciated as a customer. I was genuinely interested in shopping and looking around your store, but the lack of basic customer service made me decide to leave. Need to invest on coaching your colleagues to have better customer service.

Walked into the store because I'm going to be an uncle the selection of clothes was very good…read morealthough I will say prices were a little pricey but there was a sale where everything in the store was 30% off or more do they were actually pretty decent they had exactly what I was looking for for a newborn baby the workers were also very quick with scanning and bagging all our stuff which was alot

The store was very clean and organized the associates. There were very helpful. The only thing is,…read moreI asked them about the other adore store that they had no clue about and they didn't recognize the name which is kind of funny because Merrill is a brand that you would know. They had good prices good sales. The only thing is also I and I know that their online store has larger sizes than the store had in men's and that was a little disappointed.

I found some really amazing jackets here at unbelievable prices. They even had my size. And the…read moreselection of colors was wonderful. The shirts were amazingly priced so low. I found some incredible tees that I really liked. I found the staff to be quite helpful and knowledgeable about their merchandise. I really liked shopping here.

The employees are always very friendly, helpful and work well together. They work hard to make sure…read morethat Online Orders are handled seamlessly, both for Pickup and for returns. If they don't have a size you need, they will order it for you. I have never had to wait very long for help here.

The employees don't appear to care about any semblance of customer service. They don't greet you…read moreor talk to you . You have to seek them out to get any help and then they seem totally bothered. They just stocked merchandise and talked about when they could get out of there and ignored customers. I love Gymboree clothes and this locations has them it's too bad the employees are terrible.

The store is clean and the staff is very friendly. They even welcome dogs to their store! Their…read moreclothes are good quality and worth the price.

Wow, this place has changed a lot…read more Didn't feel like an outlet store anymore. Items are priced high and there was no one checking out on a Saturday. I still remember when the checkout line used to look like the HomeGoods checkout line. The service here was really good. Worker greeted us and told us where we can find bargains around the store with a smile. Thank you!

Stopped in at TJ Maxx on a Friday afternoon to check out the home goods. It was packed with people…read moreand with inventory. That store carries a lot of stuff! I had a hard time taking it all in because I was so overwhelmed. One of the sections I spent some time checking out was the gourmet snacks. I saw lots of scrumptious looking food, like cookie packages with half shortbread clotted cream cookies and half gingerbread with dark chocolate pieces. They also had lots of different types of pasta, coffee, tea, candy, chips, cocktail mixes, and more. I didn't buy anything because I'm trying to cut back on snacks, but I'm still thinking about the shortbread/gingerbread cookies days later. Overall the store was neat and tidy despite the crowded shelves, and the line to checkout was pretty short. In addition to gourmet snacks, the home goods section offers decorative items for the kitchen, garden, and home, as well as necessities like pots & pans, serving dishes, drink-ware, towels, etc. I didn't buy any items, but did make note of some nice home decor I might want to go back for (as well as those cookies).

They are terribly understaffed, however, they have so much selection! Which is why they need more…read morestaff! My daughter and I drove from Monterey, about 1 1/2 hours. We don't rate a TJ Maxx in Monterey. , Our Macy's is always quite empty and very limited selections. It was great. We each got some workout clothes a couple of housewares and some fun nonsense items. Such a good time we spent a couple of hours there and since I had a TJ Maxx credit card well that says it all lol! I decided to do some of my Christmas shopping on a lot of clearance aisles too! It was great. It was worth the drive. I just wish TJ Maxx would think that Monterey was worth the store.

We had a lot of fun looking around this store. A lot of bright colors and fun characters…read more You'll want to take some time to browse, some items seemed higher quality than others but they had a little bit of everything from functional to silly. I really liked the Powerpuff Girl merchandise and we saw pillows, purses, accessories, and more. They also had snack food and candy. If you're looking for fun gifts, especially for kiddos this would be a good place.

So happy that they have a miniso in the Gilroy outlets!! It's a brand new addition to the plaza…read morethat adds more variety from the chain of clothing stores. It's well stocked with so many blind boxes, skincare, home appliances, and so much more. The workers were so nice and friendly when we entered the store and greeted us. Definitely come here!