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    DSW Designer Shoe Warehouse

    3.5 (50 reviews)
    ModerateShoe Stores
    Open 10:00 am - 8:00 pm
    Updated 2 months ago

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    Terrible customer service

    Why is it that when I come to this store I get followed around by the chubby lady with short hair? I'm dressed in a suit, have a designer bag and I'm ready to buy shoes for work. (Picture attached) Not only did I feel extremely uncomfortable but it also made me really angry. I left the shoes and walked out of the store. I have no need to steal you dimwit, I make more than three times what you make.

    Shoes for when I want to be taller, shoes for efficiency, and shoes for style!
    Luke S.

    Full disclosure, I am trying to be funny and useful for this review. Someone recently messaged me on Yelp and told me I was trying to be funny on the wrong site. I thought about it for a while and he's half right. I am trying to be funny, but Yelp is a great site to do so. People literally have the option to click "useful", "funny", and/or "cool" after reading a review. I wonder if this guy is also messaging people who he thinks are trying to be useful or cool on Yelp and telling them this is the wrong site for that. In his defense, there is no button for "trying to be funny". If there was that's probably what he would click for the majority of my reviews. Anyways, on with the review. I hate shopping, but everyone needs shoes, unless you're a nudist or extremely cheap. I wonder if that's the reason why nudist become nudist. They must save a fortune on not buying clothes. I'm cheap, but not cheap enough to become a nudist, so I got three pairs of shoes at DSW. One pair is for when I want to feel fly, another pair is for quickness and efficiency (no laces), and the last pair is for when I want to be taller. DSW is definitely the place to go if you're searching for any one of those things. That's my review...I hope it was somewhat useful and funny. I didn't really smile or laugh when I was writing it, so why would it make anyone else. I think that guy messaged me because he wants me to be better. Instead of trying to be funny, he wants me to just be funny. My goal for my next review is to make myself and him laugh or smile. Sadly I don't think I'll ever satisfy him and even if I do, I'll never know. Anyways, thanks DSW for helping me find my shoes. Hopefully, I won't need to shoe shop for the next 10 years now.

    Too cool  for school
    Patricia A.

    Always love coming to DSW designer shoe warehouse. I can shop for my grandkids my grown kids my husband and myself. They carry a variety of styles from athletic casual sports water shoe and even something with a little bling. Needed some shoes for a wedding that cost original price $85 with clearance and coupon and discount paid $15 for them and they were perfect for a wedding I was attending. Came in today for back to school shoes for my granddaughter, she found something she like and left happy.

    Pretty

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    9 months ago

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    6 months ago

    Rude customer service, beware to purchase in store, you may not be able to return or exchange.

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    12 years ago

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    5 years ago

    Needed to make an exchange and Angela made the whole process very simple. They were a super patient and helpful.

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    16 years ago

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    8 years ago

    I've shopped many times at this location and have never seen the manager smile or act in the least bit friendly

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    15 years ago

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    Page 1 of 2

    Ask the Community - DSW Designer Shoe Warehouse

    Review Highlights - DSW Designer Shoe Warehouse

    Another DSW location didn't have the shoe/size I wanted so I called the Cochrane location to see if they had it.

    Mentioned in 2 reviews

    Read more highlights

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    I love this goodwill tbh. I recently discovered the much larger Gilroy one, but there are some…read morehidden gems that come up at this location. Also, the staff here go above and beyond to help you (in comparison) very friendly and positive vibe here. I've seen hilarious shirts/sweatshirts and funny mugs. Brands I recognize I note include Lucky, House of Harlow, Meshki, Garage, and Victoria's Secret. For nurses/healthcare providers looking for cool/unique scrubs, this place has some although it's not so easy to find the matching top and bottoms. Some vintage scrubs/retro style as well. I noticed they seem to have a lot more linen tops/blouses, and ethnic Indian clothes than the Gilroy location (this could be due to size which changes the arrangement).

    Claustrophobic, yes, but are there hidden gems at this Goodwill? Absolutely. My husband and I came…read morehere on New Year's Day as they were having two specials in-store: 50% off blue tags and 35% off your entire purchase. There's a ton to sift through whether that's clothes, shoes, toys, housewares, and random trinkets. But one thing I will say is if you come across a gem, snatch it up. I was able to find a Zoom embroidered Patagonia vest and a Pearl Izumi cycling jacket which were both real. I was able to easily remove the "Zoom" logo and the jacket is the same as one my husband already has so we could verify its' authenticity. I'll definitely come back here when I feel like braving out the stuffiness inside to locate some more good deals!

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    Goodwill of Silicon Valley
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    Head of the aisle goods
    Target

    Target

    3.2
    (158 reviews)
    0.2 mi
    $$

    I'm disappointed to share that I had a very frustrating experience at this store today. My husband…read moreand I came in to return a pair of AirPods we had purchased just the day before. We were originally able to price match to Walmart's price and were hoping to exchange them for a new pair, as the ones we bought had a static sound issue right out of the box. When we approached the electronics department, two newer employees were unsure how to assist, so they called over what appeared to be a team lead. Unfortunately, this individual--Elysia, who wore glasses and had tattoos--was extremely rude and unprofessional from the start. She asked us--rudely and with attitude--why we were returning the item. We explained multiple times that there was an issue with the AirPods, and all we wanted to do was return them and purchase a new pair using the same price match we were given the day before. She dismissed us, saying she couldn't price match because it wasn't showing in her system, despite the fact that it had just been honored the previous day. Her tone and demeanor made us feel disrespected and unwelcome, and it was clear she wasn't interested in actually helping us or even trying to understand the situation. What made it even more frustrating was that the employee who helped us the day before was incredibly kind and helpful--there were no issues at all with the price match, and the process was smooth and professional. I have never had an issue with this kind of situation before, but today's experience left a very bad impression--especially coming from a team lead. We even heard the people behind us ask for a price match on a remote controller. If Elysia couldn't help us with a price match, I'm not sure how she would be able to assist anyone else with one. It's clear she doesn't have the proper etiquette or training to do so. She easily could've handed this issue off to someone capable of resolving it, but she chose not to--and her actions made that clear. After this interaction and being treated with attitude, we kindly took our business to San Jose--a whole other town away--and did the return there with better satisfaction and customer service. We could have easily returned the item and taken our business to Walmart--but we chose Target because we expected better service. Disappointing, to say the least.

    First off around Christmas time I guess a customer left their wallet at self checkout I found it in…read morereturn it to a manager who wears glasses ever since that day she follows me around like I'm gonna steal something I don't steal I don't like to be profiled the store profiles and I don't like it it needs to stop it's 632 at night and she's working she tells all her workers to walk the floor that I'm gonna steal I don't steal maybe she stole that wallet if she has a guilt trip

    Photos
    Where some ornaments meet their fate... | November 2023
    Where some ornaments meet their fate... | November 2023
    11/2023
    11/2023
    Legos inside locked cases

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    Legos inside locked cases

    DSW Designer Shoe Warehouse - shoes - Updated June 2026

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