Worst fucking service I've experienced in my life. Save yourself time and drive to Beverly Hills lol. I don't expect waiting 30 min to even ask if I need help when purchasing a 10k bracelet lol! (Mind you the store was not even that busy) what a joke of a place. read more

Update to commend Manager Ricardo on personally supervising the repair of my Ballon Bleu, and for accommodating an exchange (that will only yield Cartier more money in the long run). It is 10x harder to get a new customer than to keep an existing one; esp a repeat one. The situations described below should never have happened (if Cartier knows that Love clasps break, fix 'em; if u see your watch is broken, don't just change a gasket & hope the customer won't notice that Time Stopped); if you see the same customer bought the same item twice, exchange it), but since he can't change the past, kudos to Ricardo for correcting the present & paving the way for the future. Respect. read more

9 weeks to replace a black leather pasha strap...not a typo! 9 weeks! Everyone is very professional and polie....that does not make up for the ridiculous wait time. read more

I bought my first Cartier Love Bracelet and matching Love ring with my best friend on this past Mother's Day Weekend. The Sales Associate, Alice, was the person who helped us out. I had no idea what I'm to expect and Alice helped guide us on the ring sizes and right fit for the both of us. Alice was very professional and she knew exactly what our sizes were without measuring us! I was so surprised. She gave me a very good first time experience at this location. Will definitely be coming back for more in the read more

I visited the Costa Mesa Cartier store originally to look at the Cartier Love Bracelet on March 20, 2022. Initially, I had my eye on the yellow gold bracelet, but upon further exploration with Ann, who was amazing and most patient, we both agreed that the rose gold was a much better complimentary match for my skin color. I did not buy the bracelet that day because I did need some time to think it over and there was some sort of issue with one of the locking mechanisms on a drawer where the bracelet I wanted was tucked away. However, seeing it and after wearing it and having time to consider, I returned the next day to make the purchase with Ann. Another sales associate Annie helped us while Ann was finishing up with another client. Annie was incredibly patient and wonderful and showed us all the beautiful pieces and even offered a bit of history and their significance. Ann was also informative and answered all my questions. She offered expert advice on how to increase the longevity and clarity of the piece. I had come in with a small group of coworkers and she offered us all refreshments, a comfortable place to sit while the transaction was completed, and complimentary champagne. This experience was such an amazing one. This is my first high jewelry purchase I've made for myself and the customer service was phenomenal. I appreciate Ann and all her help. She even texted me a few weeks later to check in with me. I had a wonderful experience at the Costa Mesa location. If you are looking to purchase a piece or even just to gander, I highly recommend making an appointment to really enhance that one on one experience. read more

Cartier - Trying on the Rose Gold in both sizes to compare. - Jewelry Near Me - Costa Mesa, California

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Purchased a cartier love bracelet for my girlfriend here. She absolutely loved it. Jacky was the one who helped us pick out the sizing and color, she was delightful and incredibly patient with us. read more

If you are planning on coming to Cartier at South Coast Plaza do yourself a favor and make an appointment with Lyubov!!! This kind woman is truly the reason we keep coming back. Not only will she help you find the perfect gift, she gives you the space with no pressure when deciding on your purchase. We truly feel like we are being taken care of because of her. Thank you dear Lyubov! read more

Went in to buy a Ring and got turned down , the hostess was very rude and obnoxious with the way she spoke . I saw 2 sales ladies walk up to the door to see us and walked away . They had customers who weren't buying anything and turned down a customer who was ready to purchase . This store is racist and discriminates sadly . Train your host stand and your employees . They are making minimum wage and acting above people. Silly read more

I visited Cartier to purchase a new watch.  I was immediately greeted by Naz.  Naz was very professional and explained the process and made the entire visit so pleasant.  Visiting Cartier is always a pleasure and Naz made the experience so smooth and efficient.  Thank you Naz for your excellent customer service! read more

The service at this location is definitely lacking compared to other Cartier boutiques.

I may forget what was said - but I'll never forget how I felt. Almost two years ago I decided to purchase the LOVE ring from Cartier. I had everything planned out; the special day was July 14th 2021 at 1830, everything was in order. Until Wednesday June 29th 2021 I made a phone call to Kaylin the gracious associate who helped size and fit the ring to change only the time of arrival. Kaylin mentioned the ring was going up in value the very next day and if I don't get in here by today the ring will increase by $200. Needless to say, I thought fast and made up my mind. The time was 3:45 pacific standard time, I was out the door in 15 minutes. I grew anticipation more and more as I approached South Coast Plaza Mall. Walking through Saks Fifth Avenue, I couldn't believe the day had finally come! Making my way up the escalator, I was greeted by the young lady checking in appointments. She said, due to the scheduling Kaylin was off today and Jaclyn another associate will gladly assist you once she comes back from lunch. I had a chance to see the young lady Jaclyn, dressed in a white blouse, black dress, black stockings, and what I believe looked like Mary Janes. She looked so stylish, loved the 90's vibe! Before leaving Jaclyn heard the anticipation in my voice and consciously resolved my worries and instantly helped me. From within I felt bad, however, I went it, and apologetically said thank you. It was my moment, I couldn't believe it was my moment. She sat me before bringing the ring, and once she had the ring I tired it on. I was speechless. The ring was even more exquisite in person. It was perfect. I felt LOVE. I'll never forget this day, the time it took to save for the ring, and the patience I learned from the experience. If anyone out there is having difficulty saving for something meaningful, just know it is possible. Thank you. read more

Great experience at this location! Kaylin is awesome and so is the other lady that helped me! I sadly forgot her name but definitely had a wonderful time here purchasing my very first ring. I'm so glad I went here first before going to Beverly Hills as I had a not so pleasant experience over there. Kaylin went above and beyond trying to get my ring for me. From putting it on hold the first time I inquired and calling me back and offering to check other stores for my right size when I wanted to exchange for a smaller one. Definitely worth the drive coming out here.. please ask for her when you visit, she's awesome! read more

Terrible shopping experience . My husband and I brought in a Cartier ring to have sized and they treated us as if we had stolen it or something . They wouldn't even touch it and made me feel like I was a peasant in their store . Fun fact - We went out with intent to buy one as well but they will never get our business . Extremely rude ! read more

Love this Cartier. Luis is the absolute best and he is the only one I purchase from! He takes such great care of me, couldn't ask for anything more! Thanks again, Luis! I'll be seeing you in not too long!!!...as always! Love, Kylee read more

Wonderful and welcoming experience over at Cartier South Coast Plaza! They have such timeless pieces! Firouzeh Memaran at this location was great to work with and I plan to make more purchases with her in the near future. She was very friendly, knowledgeable, and super communicative, very accommodating without being too pushy. You can't go wrong with Cartier. Buying from this location also will save you in tax due to lower tax rate in Orange County. Lower tax rate will help in bigger ticket items. Orange County tax is 7.75 (South Coast Plaza) compared 10.5 in most of LA county. Thank you Firouzeh And thank you Cartier South Coast Plaza. read more

Cartier - Firouzeh's desk over at Cartier South Coast Plaza - Jewelry Near Me - Costa Mesa, California

Beautiful experience I recently made a few selective purchases must admit Cartier is more than a ICON it's a very personal intermit experience I love the place love my Bangle and I have made numerous expenditures. The atmosphere is plus . First advise speak to one of the lovely professionals there . Weather it's a online order or store visit they treated me very well. Not to sound pretentious you simply get what you pay for. It's not just retail it's a life investment. My interpretation is it's what you want and if you are willing to go make sure you start at Cartier. Kind regards Dr. G read more

Cartier - My Love Bangle out of several - Jewelry Near Me - Costa Mesa, California

Said they would call and take care of my horrible interaction, and... they never did. They don't care about customers here!

My wife and I enjoyed world-class service in our recent visit to the Cartier boutique in the Costa Mesa Southcoast Plaza. We were pleasantly greeted when we entered at our scheduled appointment time. Very nice to see the entire staff at Cartier are taking the COVID pandemic seriously. All were masked, remained an appropriate distance apart, and had the store beyond spotlessly clean. We met with sales associate Du Doan. She treated us like family from the moment we first met. Du knew we were coming in to find the right size Love bracelet for my wife and to exchange the one she received for her birthday and possibly upgrade it to the larger, classic size. Well, the way Du took care of us you would have thought we were buying out the entire store. She treated us with tremendous respect tending to our every need with numerous sample sizes and styles to help my wife find the perfect fit. The entire process went perfectly. We did ultimately decide to upgrade to the larger Love bracelet and Du handled the entire rerun/purchase transaction for us with ease. We are both now strong advocates for Cartier, customers for life, and highly encourage you to seek out Du to assist you with your fine jewelry shopping. read more

Everyone is so nice here! Robby was out SA and he was super nice. Will definitely be buying more items at this store.

Came here in June 15th to buy an anniversary gift. We had no appointments and they couldn't get us in. So now I don't think I even want anything from Cartier anymore. read more

Our shopping experiences were outstanding to which they are contributed to Ms. Memaran who made our visits very pleasant. This was our third purchase but this one was a surprise birthday gift for my better half. Ms. Memaran went out of her way to accommodate our needs. The service has been excellent, the interaction has been excellent, the knowledge has been excellent, therefore she gets nothing but excellent rating from us. The service has been consentient every time we visit the store. She made me and better half very happy and for that I like to thank her so very much. read more

Visited for help with my Roadster alligator watch strap. The adhesive that connects the inner and outer sides of the strap was coming undone and it is still relatively new. Lena assisted me and took the strap to the back to be looked at. She promptly returned and said it is something they are not 100% certain they could find a permanent solution for so she provided me with a brand new one, no questions asked. Lena fitted the strap for me and I was on my way. Amazing she was able to pull the exact strap I needed for a watch that was discontinued a decade ago. Extraordinarily service from Lena and it is experiences like this that have made me a lifetime customer. Thank you again! read more

If you want the worst customer service go see Ricardo Gomez, the manager. He'll apologize a million times on why he can't help you nor provide the premium customer service from such company. God forbid you buy an expensive bracelet for someone and goofed up the color not matching her other bracelets and I sent her to another store to have it exchanged due to distance. Ricardo made up a million excuses on why they can't take it back. I expected much more. This isn't my first purchase from this company but may be my last. Cartier sold me a defective item and I'm paying it. That's ok Ricardo!! Keep up the role. I see other bad reviews about you. I wonder how many more reviews will take to get you trained to take responsibility for your actions. I think target has better customer service and exchange policies. I'm still shocked! Maybe I didn't spend enough money there... read more

I came in on a lovely Friday afternoon. The mall was so-so busy, not too bad. And, I went shopping looking for a nice wallet for myself. I browsed around Louis Vuitton, Dior, YSL, all great brands, but just wasn't finding what I was looking for. As much as I love the integration of high fashion and street wear, I couldn't align myself to purchasing something that felt more as a trend than a timeless piece. And, this is where Cartier comes in. -- The French luxury house is subtle yet prominent at the same time. It's rich history dating back since 1847 proves its mastery in the art of luxury goods. I was greeted and assisted warmly by Isabella. She was beyond hospitable with servicing my needs. I found exactly what I was looking for: an elegant card holder, with distinct features, and a timeless aesthetic. I believe this accessory will surely stand the testaments of time and perhaps be a passable gift to my kin of the future. Thank you Isabella for showing me through Cartier. I will certainly return in the future to purchase more. read more

I love Cartier jewelry and was excited to come buy a ring to commemorate such a difficult year. My boyfriend was sweet enough to dedicate this ring to me to signify the strength in resilience despite the loss we've encountered these past few months. We had an appointment with Allen (Chen Li) and man, was it a let down. I was choosing between the love ring and the juste un clou and was trying to decide between the two. I think i maybe took 10 minutes to decide, if that. He was dry as a bone offering no insight at all. Within the first 2 minutes after he brought out the rings for me to try on, he appeared bored- even looking down at his nails as if he had better things to do. I was tempted to leave and make an appointment with someone else because the experience was just so blah. I was trying the rings on different fingers and he responds by saying the sizing will be different on different fingers.. Um yeah. That goes without being said. Isn't it your job to not state the obvious and just get me different sizes if i decide to change my mind with what finger i want to put it on? My boyfriend and i paid for the ring, left and talked about how terrible that potentially great experience could have been. Great job, Allen. Making Cartier really stand out in a bad way read more

Bought the wrong size bracelet for my wife while in NYC. Was able to make the exchange here with the help of Luba. She ordered the correct one and kept me updated on the delivery/pick-up date (not as certain in these covid times). Much appreciated and would certainly call on her for future purchases. read more

We wanted to look for an engagement ring, thinking Cartier would have beautiful rings and professional service. Unfortunately, today's visit completely changed our perception of Cartier. Our SA's name was Jenny (not sure if it's spelled correctly) but she didn't seem interested in helping. She actually looked like she didn't want to move her arms to take out rings to show us. Within 5 minutes, I urged to walk out. What a disappointing service from a brand I believed to have a class. Her service surely didn't own up to the brand image Cartier pursues. read more

I am extremely disappointed how they canceled my first order and I need to reorder again due to credit card issues only to find out I got billed twice in my credit card?! I called their customer service twice and the wait time is about 30 minutes long only to get a response that the system glitch for my issue was submitted in their E-commerce department and I need to wait a week to get an answer about my refund?! I paid so much money for their necklace to get a really slow and lame customer services. If I didn't check my credit card transactions I would never find out I got billed twice! This is absolutely horrible and unacceptable from them. I wasted so much time placing order, reordering and now they are giving me so much anxiety about me getting my refund back because of 1 week wait time to get a confirmation about my issue from their e-commerce team?! How disappointing!!!! read more

After experiencing such fantastic customer service at the Cartier boutique in Paris, I thought we would never have that level of service back at home. However, after getting a recommendation to speak to Alice Chen, we had the best experience with her. When we went in on our anniversary, she was sadly not there, so someone else helped us on her behalf. After getting home, I realized I wanted the other item instead. I made sure to return on a day Alice was working, and she made the exchange so easy! She is the sweetest sales associate I've interacted with at SCP. She even rewrapped my gift for me. If you would like an enjoyable experience, please see Alice Chen. The level of customer service she delivers is absolutely wonderful! read more

I came in and was automatically greeted by Alice. She was extremely polite, and respectful. She showed me a few different items that I was looking for and even helped me understand the difference in the items in terms of when they came out and if they were limited pieces. I ended up with her help purchasing an item and couldn't have been happier. The best part of Alice came after though. The item wasn't the right size and so Alice was very communicative and found me two different sizes so that the ring could be tried on and made sure it fit and was what I was looking for. She ordered the items for me and had it in ready for me when I came in. The size was perfect, the item was beautiful and she was excellent. I definitely recommend working with her or asking for her if you go in. She was more than polite and very understanding. read more

Robby makes shopping at Cartier relaxing, low pressure, and super easy. We always get a warm welcome from him and he ensures to have our items ready to try so we don't have to wait extra. Getting an appointment was a breeze and he is so responsive to his customers that it makes the whole process enjoyable rather than stressful. He even got color books for my kids, which they loved. I've sent a few friends over to him already. Let me know if you need his info but seriously the best SA. read more

Went to this Cartier without an appointment on a Saturday late morning. Didn't stand in line for more than 15 mins. Once inside my wife and I were greeted by Allen. Now, I must say, I've saw a few reviews pertaining to Allen prior to coming in but took them with a grain of salt. Rightfully so; Allen was a gentleman front start to finish. Asked my wife what she was looking for and was able to figure out her ring size just by looking at her finger. He promptly brought out the two rings my wife was interested in and she only took a few minutes to decide. The entire time, Allen was engaging with us. He didn't seem bored or distant what so ever. Once my wife decided, he went to get the box, bag and paperwork. Nothing felt rushed or disingenuous. He even laughed at a terrible joke I made. All in all; it was a great experience and I'm sure we will be coming back. Thanks Allen! read more

Made an appointment to see a santos watch for my husband. I know that there is typically limited amount of stock - but I went in just to check. I was immediately greeted by the sweetest young woman, Ann. I asked if the santos was in stock and she surprisingly said "yes! We have 2 left!" She brought it out and I thought it was a sign!! Ann was so helpful and informative during the entire process. I also came with a friend and she wanted to see the juste un clou collection. Throughout the entire appointment, Ann gave me background information on the piece and was willing to answer any of my questions. I told her about my awful experiences before at the same bouquet and she quickly apologized and offered to help in any way for future services and purchases. Ann was SO great that I told her to bring out her manager so that I could compliment how wonderful she was!! Ann is what made my experience here magical (and I wasn't even getting anything myself!!) I ended up purchasing the santos and my friend ended up purchasing the juste un clou ring!! Everyone, please believe me when I say.... GO TO ANN OR DONT EVEN BOTHER COMING TO THIS LOCATION !!! I'll be back again, again and again!! read more

Cartier - Jewelry Near Me - Costa Mesa, California

It's a very rare occasion that I put forth a review. But this I am compelled to do because I am so amazed at the impeccable customer service Cartier had to offer. I have never seen a boutique of it's caliber go above and beyond in their client relations. Eric, the manager of Cartier, could not have been any more professional. Shahrzad, the Cartier ambassador who always assists me, is not only one of the sweetest and kindest people I have known, but she is highly knowledgeable. It is people like this who solidify a company. I have been a Cartier client for years and will continue being one for many to come because of THEM! Thank you! Thank you! Thank you! read more

Cartier - Jewelry Near Me - Costa Mesa, California

My husband got the love ring for mother's day, which was too big and bulky for me so I spoke with the sales associate who had helped him to see if I could get a different size or exchange it for something else. I met Shahrzad a few days later and ended up exchanging the ring for 2 necklaces worth more than the ring. I wasn't quite sure about one of them and the she suggested that I should try it out and if I am not satisfied with the purchase, I could always bring it back within 30 days for a full refund. I tried it on at home and it would not sit right and flip the diamond completely on its back; A few days later, I met Shahrzad and explained my concern. Once again, she convinced me to give it another try and if it still doesn't feel right, I can return it. Of course the problem persisted and I decided to take it back for "an easy and a hassle free" return.. SA wasn't there so another lady tried helping me. She took the necklace back and returned shortly after stating that it has scratches therefore deemed 'unsellable' and they will not be able to exchange or return it. I requested to speak with the manager and then her manager with the same answer. I tried explaining them that I had brought it back a week ago and the SA assured me that if it doesn't work out, just simply bring it back. Not once did she mention that the whole team will come out with magnifying glass to find scratches on it, which could be present when it was sold to me because as a client, I did not ask them to let me inspect the piece under the magnifying glass. I understand that they don't want people to abuse the return policy but the fact that I had brought it back and was convinced by their SA to "try it on" before making my final decision, makes me really upset. How many scratches can it get from being transferred from a box to around someone's neck? I am not a clumsy person and take really good care of my jewelry. Apparently, they can find scratches the moment you walk out of the door. After a long time and utter disappointment, I decided to leave. The manager offered to set up an appointment with an expert who can hopefully adjust the chain length or do something to keep the diamond from turning on its back. I have texted and called Sharzad a few times to schedule an appointment with no response from her. Its been more than 2 weeks and I wanted to give enough time before posting this review. I never paid too much attention to Cartier before but it had stated to grow on me and I was thinking of investing into some of their classic pieces. But if a brand can't respect my satisfaction, time and money, I don't think they deserve my business. read more

I have loved Cartier since Forever!! My previous review was out of frustration from being turned away, but after speaking with the Sales Experience Manager, Ms Warriner, I feel like I understand a little better why it all happened the way it did. I am a die hard Cartier gal and I will be sure to schedule an appointment next time. There will be a next time:) Thank you Ms Warriner for being so kind and for taking the time to reach out to me. Can't wait for my next purchase! read more

I came to buy a classic love bracelet a week ago. My sale associate was Alice Chen. She was wonderful and very helpful. I had an issue with a return at the Topango location yesaterday, I reached out to Alice and she immediately gave me an appointment to come see her. She took care of the return for me and I ended up buying another jewelry item from her. I will come to this location and see Alice for my future purchases. I already recommended her to 2 of my friends and family members in San Fernando. First impression is very important and Alice did a great job with that. If you want excellent customer service and honest opinion when shopping at Cartier at Southcoast Plaza, ask for Alice Chen. read more

I worked with Luis to find a discontinued Santos 100 Carbon. Before calling Luis I spoke to a few other ADs who where of no help. I also checked Cartier online and a couple stores looked like they may of had one in stock. When I called my local Cartier store, in Beverley Hills, to see if they could help me get one they just said no and hung up. I then Called Luis, who was the first person who actually wanted to help me. When he couldn't find one in the US, he kept looking until he found one international. Buying the watch could not have been easier, he was a pro the whole way through, it was a great customer experience. If you're planning on doing business with Cartier and want to be treated with class, friendship and respect, go visit Luis in at the South Coast Plaza Store. read more

Suzanne is my sales associate @ Cartier and working with her is such a first class experience - the epitome of what a luxury purchase should be. She always takes time when we are in the store, never rushing or being pushy, and knows how to make her customers feel like they are #1. Because of my experience working with Suzanne, I have a high opinion of Cartier and the Cartier experience in general - there are other brands at South Coast Plaza who may have 10 associates standing around and never acknowledging your presence, but at Cartier, you always feel like a star! Thank you to Suzanne & staff at Cartier, you will have a lifetime customer in me! read more

My boyfriend purchased the Trinity ring there and had to return it for a smaller size. Salesperson Memaran said they had to return it to New York for "evaluation" since I had worn it a couple of days. She said it would take 5-7 business days to determine if I could exchange it and they would call or email me when a decision was made. Nine business days later with no communication from store, I called them. It was like the Keystone cops. No one knew anything, they had to call NY, then it was at store, but couldn't locate it. They said they would call me. I asked them to repeat cell and email on file and it was all wrong. Terrible service. Condescending people. Don't waste your money here. Try Tiffany's or a different Cartier location. * * * * * * * * * * * * * * * * * * Upon return to store, Asst. Manager Du personally apologized for all the inconvenience and all was resolved. We appreciated their desire to correct our experience. read more