February 14, 2019 would be the 5th Valentine's Day I spend with my boyfriend. I wanted to give him something special this year because he's bought me tons of luxury goods in the past 5 years. Three years ago we bought each other promise rings from Kay's, but it's about time we both upgraded. I bought him the white gold love wedding band for men. Earlier in the day I called the store to make sure they had that ring in his size, and luckily they did. I told them I wouldn't be able to come in until around 8:30pm that night (they close at 9pm), but they said it's totally fine and that they're going to put the ring on hold for me. We both arrived there at around 8:20pm, all the employees were standing there and assisted us right away. They offered us beverages and told us to have a seat at the desk as they brought out the ring. The lady who sold me the ring was named Alice, and she was very friendly. She packaged the ring very nicely, gift wrapped it, and stamped it with Cartier logo wax. Overall I'm pretty impressed with their service and would definitely be coming back to buy more of their beautiful accessories. read more

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I recently visited Cartier SCP where I experienced world-class service. I was pleasantly greeted when I arrived at my scheduled appointment time. I was pleased to see the entire staff at Cartier are taking the COVID pandemic seriously. Everyone was wearing a mask, remained an appropriate distance apart, and had the store beyond spotlessly clean. Luba helped me out and she was very patient, kind and personable. The level of customer service she delivers is absolutely wonderful! I only wish my appointment lasted longer. I highly recommend Luba. read more

My family and I have nothing but wonderful things to say about Shahrzad. From the moment we met, she has been nothing but professional, kind, and genuine in her recommendations and expert advice. Shahrzad is personable and goes above an beyond to find pieces that my family and I will cherish for years to come. The location also takes sanitation and cleanliness seriously, while still maintaining the best service. Thank you! read more

My husband bought me the diamond trinity ring I always wanted over a Covid Christmas. it was too big and it took me a while to get over there to exchange it. By the time I got over there they said too much time had passed and they would not exchange it. it was very disappointing. I would not go back. Before that he had frequently bought me gifts at Chanel and Tiffany and I honestly can't recall ever having an issue like that. He also bought earrings from Cartier which are fine but the experience of waiting in line to get in and then them not accepting their own piece for a smaller size is just weird and an empty experience. So I rarely wear the earrings because they remind me of the ring that doesn't fit. read more

Horrible experience with Luba (blonde lady) for the exchange of my ring. She did not greet us or introduce herself. She agreed my ring was a bit small and told me to wear it on a different finger instead of exchanging... if I wanted to do that I wouldn't have come back in the first place. Fortunately the manager allowed an exchange. I asked for guidance on sizing and she replied "I don't know, try it on yourself" in an extremely rude tone while rolling her eyes. She was not helpful at all. I would avoid her at all costs. Will not be returning back to this location. read more

This review is specifically for Alice Chen, an ambassador who works at Cartier SCP! I ordered a piece off Cartier's eBoutique for curbside pickup at South Coast Plaza, but the mall unexpectedly closed due to looting the week my order was due to ship. Cartier's website didn't offer me a tracking number with my order or any subsequent updates after the item was shipped out, so I was completely in the dark as to where it was. A friend provided me with Alice's contact information and I reached out to her asking if she would be able to help me look into my order. Despite the fact I hadn't previously met Alice, nor had I purchased the item from her, she was incredibly kind and understanding and went out of her way to reach out to her administrators to track down my order. The same day I reached out, she got back to me letting me know SCP would open in a week, and reassured me that my order would arrive that Thursday/Friday. The following Friday - after the boutique had reopened - I texted Alice again as I hadn't gotten an email yet saying my order had arrived. Though she wasn't at work that day, she still took the time to check in on my order, and let me know there was a delay but that I should have it within the next week. The item actually ended up arriving the next day! After receiving it, I sent Alice a photo and she congratulated me and even followed up with some care guidelines for the item :) I cannot thank her enough for providing such excellent, professional, and courteous service even though I never actually interacted with her in-person. Highly, highly recommend her if you are looking into a Cartier purchase at this location! read more

I've always gotten wonderful service here. Ann is the best SA! She helped me out with my purchase and she is the absolute sweetest.

Worst fucking service I've experienced in my life. Save yourself time and drive to Beverly Hills lol. I don't expect waiting 30 min to even ask if I need help when purchasing a 10k bracelet lol! (Mind you the store was not even that busy) what a joke of a place. read more

Update to commend Manager Ricardo on personally supervising the repair of my Ballon Bleu, and for accommodating an exchange (that will only yield Cartier more money in the long run). It is 10x harder to get a new customer than to keep an existing one; esp a repeat one. The situations described below should never have happened (if Cartier knows that Love clasps break, fix 'em; if u see your watch is broken, don't just change a gasket & hope the customer won't notice that Time Stopped); if you see the same customer bought the same item twice, exchange it), but since he can't change the past, kudos to Ricardo for correcting the present & paving the way for the future. Respect. read more

9 weeks to replace a black leather pasha strap...not a typo! 9 weeks! Everyone is very professional and polie....that does not make up for the ridiculous wait time. read more

I bought my first Cartier Love Bracelet and matching Love ring with my best friend on this past Mother's Day Weekend. The Sales Associate, Alice, was the person who helped us out. I had no idea what I'm to expect and Alice helped guide us on the ring sizes and right fit for the both of us. Alice was very professional and she knew exactly what our sizes were without measuring us! I was so surprised. She gave me a very good first time experience at this location. Will definitely be coming back for more in the read more

Bought a love ring for my girlfriend on valentines day. Asked the lady who helped us when they'd take crypto and she said never. Told her they're missing out on a ton of business and she rudely said they say that every year. Definitely wont be back read more

I visited the Costa Mesa Cartier store originally to look at the Cartier Love Bracelet on March 20, 2022. Initially, I had my eye on the yellow gold bracelet, but upon further exploration with Ann, who was amazing and most patient, we both agreed that the rose gold was a much better complimentary match for my skin color. I did not buy the bracelet that day because I did need some time to think it over and there was some sort of issue with one of the locking mechanisms on a drawer where the bracelet I wanted was tucked away. However, seeing it and after wearing it and having time to consider, I returned the next day to make the purchase with Ann. Another sales associate Annie helped us while Ann was finishing up with another client. Annie was incredibly patient and wonderful and showed us all the beautiful pieces and even offered a bit of history and their significance. Ann was also informative and answered all my questions. She offered expert advice on how to increase the longevity and clarity of the piece. I had come in with a small group of coworkers and she offered us all refreshments, a comfortable place to sit while the transaction was completed, and complimentary champagne. This experience was such an amazing one. This is my first high jewelry purchase I've made for myself and the customer service was phenomenal. I appreciate Ann and all her help. She even texted me a few weeks later to check in with me. I had a wonderful experience at the Costa Mesa location. If you are looking to purchase a piece or even just to gander, I highly recommend making an appointment to really enhance that one on one experience. read more

Cartier - Trying on the Rose Gold in both sizes to compare. - Jewelry Near Me - Costa Mesa, California

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Went in to buy a Ring and got turned down , the hostess was very rude and obnoxious with the way she spoke . I saw 2 sales ladies walk up to the door to see us and walked away . They had customers who weren't buying anything and turned down a customer who was ready to purchase . This store is racist and discriminates sadly . Train your host stand and your employees . They are making minimum wage and acting above people. Silly read more

Purchased a cartier love bracelet for my girlfriend here. She absolutely loved it. Jacky was the one who helped us pick out the sizing and color, she was delightful and incredibly patient with us. read more

If you are planning on coming to Cartier at South Coast Plaza do yourself a favor and make an appointment with Lyubov!!! This kind woman is truly the reason we keep coming back. Not only will she help you find the perfect gift, she gives you the space with no pressure when deciding on your purchase. We truly feel like we are being taken care of because of her. Thank you dear Lyubov! read more

I visited Cartier to purchase a new watch.  I was immediately greeted by Naz.  Naz was very professional and explained the process and made the entire visit so pleasant.  Visiting Cartier is always a pleasure and Naz made the experience so smooth and efficient.  Thank you Naz for your excellent customer service! read more

I may forget what was said - but I'll never forget how I felt. Almost two years ago I decided to purchase the LOVE ring from Cartier. I had everything planned out; the special day was July 14th 2021 at 1830, everything was in order. Until Wednesday June 29th 2021 I made a phone call to Kaylin the gracious associate who helped size and fit the ring to change only the time of arrival. Kaylin mentioned the ring was going up in value the very next day and if I don't get in here by today the ring will increase by $200. Needless to say, I thought fast and made up my mind. The time was 3:45 pacific standard time, I was out the door in 15 minutes. I grew anticipation more and more as I approached South Coast Plaza Mall. Walking through Saks Fifth Avenue, I couldn't believe the day had finally come! Making my way up the escalator, I was greeted by the young lady checking in appointments. She said, due to the scheduling Kaylin was off today and Jaclyn another associate will gladly assist you once she comes back from lunch. I had a chance to see the young lady Jaclyn, dressed in a white blouse, black dress, black stockings, and what I believe looked like Mary Janes. She looked so stylish, loved the 90's vibe! Before leaving Jaclyn heard the anticipation in my voice and consciously resolved my worries and instantly helped me. From within I felt bad, however, I went it, and apologetically said thank you. It was my moment, I couldn't believe it was my moment. She sat me before bringing the ring, and once she had the ring I tired it on. I was speechless. The ring was even more exquisite in person. It was perfect. I felt LOVE. I'll never forget this day, the time it took to save for the ring, and the patience I learned from the experience. If anyone out there is having difficulty saving for something meaningful, just know it is possible. Thank you. read more

Great experience at this location! Kaylin is awesome and so is the other lady that helped me! I sadly forgot her name but definitely had a wonderful time here purchasing my very first ring. I'm so glad I went here first before going to Beverly Hills as I had a not so pleasant experience over there. Kaylin went above and beyond trying to get my ring for me. From putting it on hold the first time I inquired and calling me back and offering to check other stores for my right size when I wanted to exchange for a smaller one. Definitely worth the drive coming out here.. please ask for her when you visit, she's awesome! read more

The service at this location is definitely lacking compared to other Cartier boutiques.

Terrible shopping experience . My husband and I brought in a Cartier ring to have sized and they treated us as if we had stolen it or something . They wouldn't even touch it and made me feel like I was a peasant in their store . Fun fact - We went out with intent to buy one as well but they will never get our business . Extremely rude ! read more

Love this Cartier. Luis is the absolute best and he is the only one I purchase from! He takes such great care of me, couldn't ask for anything more! Thanks again, Luis! I'll be seeing you in not too long!!!...as always! Love, Kylee read more

Wonderful and welcoming experience over at Cartier South Coast Plaza! They have such timeless pieces! Firouzeh Memaran at this location was great to work with and I plan to make more purchases with her in the near future. She was very friendly, knowledgeable, and super communicative, very accommodating without being too pushy. You can't go wrong with Cartier. Buying from this location also will save you in tax due to lower tax rate in Orange County. Lower tax rate will help in bigger ticket items. Orange County tax is 7.75 (South Coast Plaza) compared 10.5 in most of LA county. Thank you Firouzeh And thank you Cartier South Coast Plaza. read more

Cartier - Firouzeh's desk over at Cartier South Coast Plaza - Jewelry Near Me - Costa Mesa, California

Beautiful experience I recently made a few selective purchases must admit Cartier is more than a ICON it's a very personal intermit experience I love the place love my Bangle and I have made numerous expenditures. The atmosphere is plus . First advise speak to one of the lovely professionals there . Weather it's a online order or store visit they treated me very well. Not to sound pretentious you simply get what you pay for. It's not just retail it's a life investment. My interpretation is it's what you want and if you are willing to go make sure you start at Cartier. Kind regards Dr. G read more

Cartier - My Love Bangle out of several - Jewelry Near Me - Costa Mesa, California

Said they would call and take care of my horrible interaction, and... they never did. They don't care about customers here!

My wife and I enjoyed world-class service in our recent visit to the Cartier boutique in the Costa Mesa Southcoast Plaza. We were pleasantly greeted when we entered at our scheduled appointment time. Very nice to see the entire staff at Cartier are taking the COVID pandemic seriously. All were masked, remained an appropriate distance apart, and had the store beyond spotlessly clean. We met with sales associate Du Doan. She treated us like family from the moment we first met. Du knew we were coming in to find the right size Love bracelet for my wife and to exchange the one she received for her birthday and possibly upgrade it to the larger, classic size. Well, the way Du took care of us you would have thought we were buying out the entire store. She treated us with tremendous respect tending to our every need with numerous sample sizes and styles to help my wife find the perfect fit. The entire process went perfectly. We did ultimately decide to upgrade to the larger Love bracelet and Du handled the entire rerun/purchase transaction for us with ease. We are both now strong advocates for Cartier, customers for life, and highly encourage you to seek out Du to assist you with your fine jewelry shopping. read more

Everyone is so nice here! Robby was out SA and he was super nice. Will definitely be buying more items at this store.

Came here in June 15th to buy an anniversary gift. We had no appointments and they couldn't get us in. So now I don't think I even want anything from Cartier anymore. read more

Our shopping experiences were outstanding to which they are contributed to Ms. Memaran who made our visits very pleasant. This was our third purchase but this one was a surprise birthday gift for my better half. Ms. Memaran went out of her way to accommodate our needs. The service has been excellent, the interaction has been excellent, the knowledge has been excellent, therefore she gets nothing but excellent rating from us. The service has been consentient every time we visit the store. She made me and better half very happy and for that I like to thank her so very much. read more

I came in on a lovely Friday afternoon. The mall was so-so busy, not too bad. And, I went shopping looking for a nice wallet for myself. I browsed around Louis Vuitton, Dior, YSL, all great brands, but just wasn't finding what I was looking for. As much as I love the integration of high fashion and street wear, I couldn't align myself to purchasing something that felt more as a trend than a timeless piece. And, this is where Cartier comes in. -- The French luxury house is subtle yet prominent at the same time. It's rich history dating back since 1847 proves its mastery in the art of luxury goods. I was greeted and assisted warmly by Isabella. She was beyond hospitable with servicing my needs. I found exactly what I was looking for: an elegant card holder, with distinct features, and a timeless aesthetic. I believe this accessory will surely stand the testaments of time and perhaps be a passable gift to my kin of the future. Thank you Isabella for showing me through Cartier. I will certainly return in the future to purchase more. read more

Bought the wrong size bracelet for my wife while in NYC. Was able to make the exchange here with the help of Luba. She ordered the correct one and kept me updated on the delivery/pick-up date (not as certain in these covid times). Much appreciated and would certainly call on her for future purchases. read more

I love Cartier jewelry and was excited to come buy a ring to commemorate such a difficult year. My boyfriend was sweet enough to dedicate this ring to me to signify the strength in resilience despite the loss we've encountered these past few months. We had an appointment with Allen (Chen Li) and man, was it a let down. I was choosing between the love ring and the juste un clou and was trying to decide between the two. I think i maybe took 10 minutes to decide, if that. He was dry as a bone offering no insight at all. Within the first 2 minutes after he brought out the rings for me to try on, he appeared bored- even looking down at his nails as if he had better things to do. I was tempted to leave and make an appointment with someone else because the experience was just so blah. I was trying the rings on different fingers and he responds by saying the sizing will be different on different fingers.. Um yeah. That goes without being said. Isn't it your job to not state the obvious and just get me different sizes if i decide to change my mind with what finger i want to put it on? My boyfriend and i paid for the ring, left and talked about how terrible that potentially great experience could have been. Great job, Allen. Making Cartier really stand out in a bad way read more

I am extremely disappointed how they canceled my first order and I need to reorder again due to credit card issues only to find out I got billed twice in my credit card?! I called their customer service twice and the wait time is about 30 minutes long only to get a response that the system glitch for my issue was submitted in their E-commerce department and I need to wait a week to get an answer about my refund?! I paid so much money for their necklace to get a really slow and lame customer services. If I didn't check my credit card transactions I would never find out I got billed twice! This is absolutely horrible and unacceptable from them. I wasted so much time placing order, reordering and now they are giving me so much anxiety about me getting my refund back because of 1 week wait time to get a confirmation about my issue from their e-commerce team?! How disappointing!!!! read more

After experiencing such fantastic customer service at the Cartier boutique in Paris, I thought we would never have that level of service back at home. However, after getting a recommendation to speak to Alice Chen, we had the best experience with her. When we went in on our anniversary, she was sadly not there, so someone else helped us on her behalf. After getting home, I realized I wanted the other item instead. I made sure to return on a day Alice was working, and she made the exchange so easy! She is the sweetest sales associate I've interacted with at SCP. She even rewrapped my gift for me. If you would like an enjoyable experience, please see Alice Chen. The level of customer service she delivers is absolutely wonderful! read more

I came in and was automatically greeted by Alice. She was extremely polite, and respectful. She showed me a few different items that I was looking for and even helped me understand the difference in the items in terms of when they came out and if they were limited pieces. I ended up with her help purchasing an item and couldn't have been happier. The best part of Alice came after though. The item wasn't the right size and so Alice was very communicative and found me two different sizes so that the ring could be tried on and made sure it fit and was what I was looking for. She ordered the items for me and had it in ready for me when I came in. The size was perfect, the item was beautiful and she was excellent. I definitely recommend working with her or asking for her if you go in. She was more than polite and very understanding. read more

Robby makes shopping at Cartier relaxing, low pressure, and super easy. We always get a warm welcome from him and he ensures to have our items ready to try so we don't have to wait extra. Getting an appointment was a breeze and he is so responsive to his customers that it makes the whole process enjoyable rather than stressful. He even got color books for my kids, which they loved. I've sent a few friends over to him already. Let me know if you need his info but seriously the best SA. read more

Visited for help with my Roadster alligator watch strap. The adhesive that connects the inner and outer sides of the strap was coming undone and it is still relatively new. Lena assisted me and took the strap to the back to be looked at. She promptly returned and said it is something they are not 100% certain they could find a permanent solution for so she provided me with a brand new one, no questions asked. Lena fitted the strap for me and I was on my way. Amazing she was able to pull the exact strap I needed for a watch that was discontinued a decade ago. Extraordinarily service from Lena and it is experiences like this that have made me a lifetime customer. Thank you again! read more

If you want the worst customer service go see Ricardo Gomez, the manager. He'll apologize a million times on why he can't help you nor provide the premium customer service from such company. God forbid you buy an expensive bracelet for someone and goofed up the color not matching her other bracelets and I sent her to another store to have it exchanged due to distance. Ricardo made up a million excuses on why they can't take it back. I expected much more. This isn't my first purchase from this company but may be my last. Cartier sold me a defective item and I'm paying it. That's ok Ricardo!! Keep up the role. I see other bad reviews about you. I wonder how many more reviews will take to get you trained to take responsibility for your actions. I think target has better customer service and exchange policies. I'm still shocked! Maybe I didn't spend enough money there... read more

Went to this Cartier without an appointment on a Saturday late morning. Didn't stand in line for more than 15 mins. Once inside my wife and I were greeted by Allen. Now, I must say, I've saw a few reviews pertaining to Allen prior to coming in but took them with a grain of salt. Rightfully so; Allen was a gentleman front start to finish. Asked my wife what she was looking for and was able to figure out her ring size just by looking at her finger. He promptly brought out the two rings my wife was interested in and she only took a few minutes to decide. The entire time, Allen was engaging with us. He didn't seem bored or distant what so ever. Once my wife decided, he went to get the box, bag and paperwork. Nothing felt rushed or disingenuous. He even laughed at a terrible joke I made. All in all; it was a great experience and I'm sure we will be coming back. Thanks Allen! read more

Made an appointment to see a santos watch for my husband. I know that there is typically limited amount of stock - but I went in just to check. I was immediately greeted by the sweetest young woman, Ann. I asked if the santos was in stock and she surprisingly said "yes! We have 2 left!" She brought it out and I thought it was a sign!! Ann was so helpful and informative during the entire process. I also came with a friend and she wanted to see the juste un clou collection. Throughout the entire appointment, Ann gave me background information on the piece and was willing to answer any of my questions. I told her about my awful experiences before at the same bouquet and she quickly apologized and offered to help in any way for future services and purchases. Ann was SO great that I told her to bring out her manager so that I could compliment how wonderful she was!! Ann is what made my experience here magical (and I wasn't even getting anything myself!!) I ended up purchasing the santos and my friend ended up purchasing the juste un clou ring!! Everyone, please believe me when I say.... GO TO ANN OR DONT EVEN BOTHER COMING TO THIS LOCATION !!! I'll be back again, again and again!! read more

Cartier - Jewelry Near Me - Costa Mesa, California