My wife and I had an incredible experience shopping at David Yurman. From the moment we walked in, we were warmly greeted and immediately offered champagne while we waited for someone to assist us, which instantly made the experience feel welcoming and luxurious. Sunje Kim took amazing care of us throughout the entire visit. She showed us multiple incredible pieces, answered all of my questions, and made sure we were comfortable and enjoying ourselves the whole time. Shopping while sipping champagne and exploring such beautiful craftsmanship made for an unforgettable experience. I ended up walking away with several amazing pieces that I absolutely love: a gold box chain necklace, a Memento Mori skull with full pavé diamonds and emeralds, a Spiritual Beads bracelet with lapis, and a Petrvs Scarab Signet ring in sterling silver and gold. Every piece felt unique and meaningful, and Sunje made the entire process exciting and personal. Thank you to Sunje and the entire David Yurman team for such exceptional service and for creating such a memorable experience for my wife and me. read more

I went into this store on 01/25 and wanted to buy a ring to match my cable David Yurman. I wanted a mixed ring silver and gold. However, the associate Daniela who was helping me made me feel extremely uncomfortable and rushed. I felt like I couldn't take my time and pick which rings I liked more. I also felt judged based off of my appearance. I ended up only getting the petite infinity band mixed, but I had asked her for a size 6. After I opened the ring at home, I noticed she gave me a 6.5 and it was not cleaned. It still had the residue from what I think was the sticker on it. Time and time again I felt uncomfortable walking into this David Yurman location. I have been helped by Rogan twice now. Once for pickup and to return the ring today 02/17. He has been very kind and helpful. I hope service at this location changes and makes people feel more comfortable and welcomed. read more

I love this David Yurman store. Yesterday 06/30/25, I came in specifically looking for Daniela who helped me when I purchased 3 bracelets in December 2024. Daniela was helping another customer, so I patiently waited. In the meantime Retta offered to help. I love that the coworkers will step in and assist. Retta brought out some bracelets I was interested in looking at. Once Daniela was done with her previous customer, she stepped in to assist me. I selected 2 pieces and while I was waiting for the jewelry to be wrapped up I was given 2 pieces of delicious chocolate. If you're ever want to receive the best customer service reach out to Daniela Jelovac, Brand Ambassador. read more

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Received top service from Daniella - not pushy, super laid back but attentive -- one of the better sales reps I've come across. Highly recommend this store. read more

I had a very difficult pregnancy and suffered severe post partum anxiety and depression last year. I decided to treat myself for Christmas and was considering a bangle from either Cartier or Van Cleef that I could engrave with my son's name. I didn't enjoy the experience at those stores and decided to visit DY. I had previously owned a few of the classic silver cable bracelets (such great quality). Paige assisted me and I instantly connected with her. She was so patient and showed me a few options and was very honest and I appreciated her opinions as to what fitted me and what didn't. I ended up loving the sculpted bracelet which I got engraved. The design is simple and clean yet beautiful. She packaged it so nicely and held onto the Christmas packaging for me even though I didn't get the bracelet until well after Christmas because the processing time for the engraving. I really so appreciate Paige because I was a mess at the time of my visit but she was so supportive. She made the experience so amazing and enjoyable for me. Thank you Paige! I haven't taken off the bracelet and it's just as shiny as the day I received it! read more

David Yurman - Jewelry Near Me - Costa Mesa, California

I went into the SCP boutique to buy my sister a birthday gift a few weeks ago. Unfortunately I got her the wrong size and she had to go in today to exchange it. Jaclyn helped her with the exchange and showed no sense of customer service. She was short and rude, she rolled her eyes several times, she muttered things under her breath, and finally when we pointed out this behavior she didn't apologize and instead said "it's been a long day." David Yurman has beautiful pieces and it's surprising they would not hold the same standards for their customer service. read more

Stacy the manager is extremely knowledgeable and she helped me find what I needed without feeling pushed to buy anything. Love this store.

I had the pleasure of having Paige help my fiancé and I pick out his wedding band. She made the entire experience amazing! She was so patient, personable, and genuinely helpful throughout the process. She gave us her honest opinions when we asked and overall it felt like shopping with a friend (which we prefer!). We ended up purchasing his wedding band, but we also saw a few other pieces we loved, so we'll definitely be back for more. We're looking forward to shopping with Paige again in the future. I also want to mention how much I loved this location. We originally went to The Grove and that store was really small and felt disorganized. When I showed the associate there the rings we were interested in, she couldn't find most of them... This location on the other hand, was the complete opposite, much more enjoyable and well organized. Thank you Paige!! read more

I have literally been here more times than I can count. Each and every time, Vanessa, the ultimate homegirl, always takes phenomenal care of me. My friends and I have all been helped by Vanessa and we've gotten both men's and women's pieces, probably about 5 pieces in the span of 1.5 years. We love her! The service is exceptional. Vanessa is so kind and patient, and the best listener ever. She will never rush you and will give you the whole 9 yards. The store is sleek and clean, with an extensive selection of jewelry from every collection. We get our jewelry engraved and cleaned here regularly. Prices are reasonable and there really is something for everyone. Champagne, sparkling water, still, whatever you want, they got it. read more

Love the quality men's jewelry. My go to for Father's Day, Birthdays, and Christmas. Also a lovely selection of women's jewelry. Their price point is also very reasonable for what you get. Spacious layout with a large selection. Service is always very good. read more

I went in looking for a gift for my husband Not really sure what I wanted to get him Sale associate Sunje was quick to offer no pressure help. I went to Cartier, LV, Gucci yet the best shopping experience I had all day was with her! She is sweet, kind, and helpful. She knew the stock really well, and the occasional price she didn't know, she was quick to look up in a professional manner. I've collected DY for years but my interest in the brand started to slide a bit. She gave me a very personal shopping experience and I left with a gift and other items that are now on my wish list. I'll always ask for her when I visit! read more

As soon as we walked in they were very welcoming and friendly. Jaclyn was so patient and was able to help find a nice graduation gift for my sister. I even had my 8 month old with me and they were so nice and easygoing. Thanks Jaclyn! read more

Ordered a bracelet in store and chose to ship it there to take advantage of the two day shipping. I came back two days later and it was not ready. My sales associate, instead of apologizing was telling me how I shouldn't come unless they call me and that's how David Yurman works and how it didn't arrive because I ordered on the weekend. Well I ordered on a Wednesday and I have shopped at this store before along with other fine jewelry places and if someone verbally tells me to come back two days later they usually stick to their word. I came back, waited a whole week, and spoke to the manager and she was nice and apologized. In the end, I got my bracelet but it would've been nice to know the two day shipping is actually a week long, because then I would've just shipped it to my house. Also my sales associate never called like she said she would, I called numerous time, not to mention after I gave her my sales receipt she pulled up the wrong profile, even with my information. Did not feel like a fine shopping experience at all. My sales associate kept saying " at david yurman we do this and that ", like I know this is not my first or second purchase at this place. Will order online next time or at another location. read more

My favorite men's jewelry store. The design are perfect. I want everything in this store. This location especially, the staffs are always so kind And helpful. I needed help with a ring I bought that was actually my wedding ring. Shannon was able to assist me with this problem. She was so kind and helpful. I felt like the staffs here are a perfect fit for the brand. Thank you! read more

Will never go to this store again. My husband and I decided to give David Yurman a try to look for my valentine gift. We walked in and took a look around the store for couple mins. No-one seemed to care or greeted us. We assumed they all were busy with other customers so we waited in the middle of the store patiently for someone to come over. My husband made eye contact with one of the sale rep (an Asian lady) a few times while standing in the store. We waited for 10 mins then a couple walked in and that lady immediately helped that couple despite us were waiting. We patiently waited for another 10 mins. Another couple walked in and that same sale rep couldn't make a sale from the first couple and still ignored us to come helping the second couple just walked in. We left the store right after seeing that and went to Van Cleef instead. read more

It was our first time at this location, went with my best friend to look at some bracelets and pinky rings. We had Luna as our sales and she is the sweetest! She has the perfect amount of energy, kindness, and attentiveness. She took her time to explain the details of the jewelry and was very patient with us! Thank you for making our buying experience wonderful! read more

David Yurman - With Luna (behind us), thank you! - Jewelry Near Me - Costa Mesa, California

Luna was the jewelry sales person who made my experience very special. She was very attentive and patient while I tried different sizes of the Topaz Chatelaine rings. Due to mobility issues, she assisted me while I sat in a comfortable chair. She was genuinely concerned for my physical welfare and offered me water. I adore the ring, which reminds me of my daughter who passed recently. Years ago, I had given my daughter the same ring for her birthday. I recommend that you ask for Luna if you want a unique kind experience when purchasing David Yurman jewelry. read more

This store is amazing! I don't wear much jewelry but was looking for a wedding band. South coast plaza can be intimidating with so many fancy stores but I felt so welcome at David Yurman. Everyone was so nice. No pressure or judgement. We mainly dealt with Luna and she was absolutely wonderful . I ended up with a ring that was a little too big (realized that when I got home) but there was no issues exchanging it. I called Luna and she put a half size smaller aside for me and made the exchange for me the same day. You can't go wrong being helped by anyone in there but Luna was the best :) read more

So happy to see that David Yurman hosted champion figure skater Nathan Chen tonight for a fundraiser for Gold House! Was able to meet Nathan and check out the store! While we didn't make a purchase at the store, their staff was still very friendly and kind to us. We are donors of Gold House in other ways, outside of making a purchase today! :) Thank you David Yurman for supporting Gold House and bringing local talent to our community for a meet n' greet! read more

Amazed by the service the staff at David Yurman was able to provide! I had placed an online order and somehow my order was split between two stores (technology, am I right?) and the staff was able to easily fulfill my order in store as well as refund the difference in tax. I got my boyfriend a stunning diamond cross after looking through their elegant selection. 10/10 for service, selection and value! Thank you David Yurman staff - you are highly valued in my book read more

Nice selection of stuff. Abhorrent customer service. I've been shopping here for a few years, mostly for bracelets, and rings. I stopped in with my sisters; we are always looking to add some pretty stuff to our respective collections. We are 3 South Asian American women. We were dressed to the nines, having just left a bridal shower nearby. We were "helped" (I use this term loosely) by someone who could use a refresher course in manners, customer service, discriminatory practices, and basic human decency. Maybe it is time for DY to revisit Title VII and provide training for their employees. SCP has customer service that run the gamut from all backgrounds, but this woman was the rudest I've ever encountered. She was an older white woman, with short black hair, cut in a blunt bob, who looked right through us. Oh, David Yurman, xenophobia is not a good look on you. We wanted to try on rings and bracelets. She kept claiming she did not have what we wanted in her inventory, although we could see that they were in the cases in front of her, plain as day. We obviously had shopping bags with us, duh, we are at a mall, and had just come from some time at Nordstrom and Bloomingdales. Perhaps she assumed we could not afford DY things? Ridiculous, since we were dripping in gems, are repeat customers, and are in their system. We are the ones shopping. You are the one working there. We walked out and were happy to give our business to another location. That rude woman lost 3 customers' commissions. If DY wants to keep customers happy, and if they insist on hiring elders, maybe find some that were active in the civil rights movement, rather than in the Jim Crow movement. read more

My best friend surprised me with a gorgeous David Yurman bracelet. The bracelet was a little bit too small for my wrist so I took it to the Costa Mesa store. They sent it in to have it extended. I was told it could take up to 2 months. When I told them that I would love to get it before my Europe trip they promised me I would get it. They received it from their repair department the day before I left for Europe and had it sent via a messenger that same day to me about 30 miles away. Wow, what an incredible management team! They keep their promise!!! Thank you so much. I got so many compliments on this gorgeous bracelet in Europe. read more

The sales associates have a weird and snobby attitude. It's very unpleasant to shop here and get stared down.

I love David Yurman's jewelry and have bought several pieces from his South Coast Plaza boutique. My customer service experience has always been positive. They will search out any piece you are interested in and have it delivered to the store for you to view. I really have enjoyed shopping here. read more

I have to say every time I have been to this store the staff has been super friendly and welcoming. To me and to my children. The customer service at this store is fantastic. The backing of one of my newest earrings fell out, luckily the earring stayed in my ear and didn't loose it. I called the store and the lady who answered the phone was super nice and friendly, she offered to mail me a new backing for my earring. Yes the designs are beautiful, but good customer service it's more important. And it makes you a returning customer. read more

I am not one to grind an ax on Yelp, but when we get ripped off, I think I have the right. My wife loves David Yurman jewelry, and owns a fair number of pieces. As a customer, you can walk in, give them your jewelry, and they will clean it for free. You can even get some water while you wait. All for free. Sounds good right? Well, except when you get home with one less piece than what you had when you walked in. My wife had been in the store often enough that the sales people knew her, and she knew the procedure for handing over her jewelry. Normally, they count out what you give them, they give you a slip of paper with that count, and both parties are then protected. This time around, my wife was rushed and no count was made, no receipt given. When the jewelry was cleaned, my wife was handed the pieces in a rushed manner, and then the manager helping her went to go get three other pieces that had been dropped off for adjustment. She stated that she was missing a piece, but she was rushed out the door and, being a trusting person, my wife didn't let her uneasy feeling stop her there and demand a count. When she got home, she realized that one piece was missing (a $7,000 ring). She called the store and was dismissed again over the phone. At this point, we are looking at our options for recourse, but there may be little we can do about this. My wife feels like someone she trusted took advantage of her and stole from her. Maybe it was an innocent mistake, maybe it was deliberate, but the store is asserting that my wife is flat out wrong, and I don't think she is. At the very least, the store did not seem to be following their own procedures, and they certainly were not listening to the concerns of a long time customer of the brand. So if you go to get your pieces cleaned. Make sure you count them in, get a receipt, and count them out as well. read more

This store, as well as Corporate has single handedly almost ruined my relationship. Having always been a big-time lover of David Yurman, botching a loyal customer such as myself should hurt. Over a year ago, ordered a custom (small size) engagement band. After taking my money in full, they put in the order with an ETA of 3-4 months! Ok, that was painstaking to agree to, but it was the only way to get a small size, since they only stock roughly men's smallest 7to8 size. I bought a size 9, to propose with, and swapped it out for the "order." Fast-track, months go by with no contact. Called in several times and finally found out: quote: "David yurman cannot make your ring because we no longer have the ring manufacturer." It sounded crazy, that's probably more than 50% of their business. I couldn't imagine how a company this large, could fail like that so miserably, and let me down so much. I had a hard time accepting that, and asked what they were going to do with their rings, and was told they didn't know. Note, this was allegedly this store manager. I was able to get a refund check sent to me a couple weeks later, and I assumed their company would close. On a side note, I was barely offered an apology, but after getting someone's hopes up for a wedding band, and waiting months for it, I think I should have gotten a little more than that, because that was MAJOR! Like I don't know, a discount on future purchase, or anything? You would ask, how can a customer expect a discount on something that is never discounted?... I ask right back, how can a company that specializes in rings, almost exclusively, "loose their manufacturer" and cancel an order after 4 months. Now can you imagine my spouse still not having a ring a year later? I'm continually reminded on a daily basis of it. Oddly, we still get countless emails about David Yurman Rings. But also, who would have thought that DAVID YURMAN, does not actually make DAVID YURMAN rings? You don't expect Cartier to be reselling someone else's rings, so why would this company be doing that? What else are you lying about? #SweatShopPractices I have gone back twice, and asked about a custom ring. "Yes of course we can order" they always tell me. Once they take my phone number to call me back after I insist they need to verify it with the company first; they never call back. At least call me back to say you suck, no, nothing, complete ignorance. I just threw away my necklace yesterday. Well actually in an argument domestically about the ring issue, I got mad and chucked it off a hiking trail, but same thing, I'm done with you DY. Now let's be real here. How many affluent Asian customers do you see walking around South Coast Plaza? I also just verified by google, there are a ton of stores throughout Asia. What do you think the percentage of Asian male finger sizes are smaller than size 7? Based on my friends it's 100% size 5-6, but I'd say at least half are that smaller size. You're telling me you cant make rings for them all? read more

First time here and came in for an anniversary gift. They have a notable collection of jewelry for men which is refreshing since most other stores lack that. The staff was really amazing with being able to help me pick the right piece and I felt great about the whole overall experience. I will definitely be back because I saw lots of things I wanted for myself lol read more

I was a bit worried that I'd have to go all Crazy Rich Asians mode when I was making a visit to this location to do an exchange...but surprisingly, I got the opposite treatment of what some of the other reviews were saying about being ignored or looked over. The moment I walked in, I was greeted and assured that someone would be over to assist me. No one was following me around like I was plotting to steal something. Employees were smiling as they passed by. It was nice. My exchange for a smaller sized ring went smoothly as I had called the store earlier in the day to put a reserve on the ring for me to come in later. It was put aside as they assured me, and I was in and out within 10 minutes. Thanks for not bringing the ogre out of me like I thought I'd have to! read more

Rhetta is so sweet & helped my cousin pick out the perfect band bracelet. She was informative & helpful, but never pushy. She was patient & let us try on different jewelry. She offered refreshments & even walked me over to the bathroom #WINNING. She also offered to clean our existing DY jewelry that we had on, so sweet!! Walked outta there shining, shining, shining, shining yeahhhh *beyonce voice Thanks for the great customer service. My cousin ended up walking out with a gold accent silver band bracelet :) read more

I Had a lovely experience with Naomi shopping for rings today. I she was very pleasant and wonderfully helpful when it came to helping me select a few items. She was very patient with me even though I was taking my sweet time and waffling between different sizes and styles. They take the cleanliness and security of their store very seriously. I was offered a beverage while she polished my new purchase as well as a ring that I had purchased previously. It was overall A very enjoyable experience thanks to Naomi although maybe a little dangerous because now I want to go back and purchase more. read more

Customer service - NONE. Went in to have a piece of jewelry I had purchased from them cleaned. I got passed around till someone finally helped me. Keep in mind the store was empty. When I can to pick up, again, not even a smile, smirk - hello? I actually wanted to purchase another piece from them but I'd rather give my business to Bloomingdale where they have the basic concept of hello, how are you down pretty well. Come on guys - SMILE. read more

Came to get my BF a gift for his birthday. We initially went to Bloomingdales but I'm so happy I went here instead. I was greeted by smiles and welcoming associates. Naomi assisted me in finding a chain for my BF. She was very sweet, knowledgeable, and great with her customer service. Thank you again Naomi for your help. My bf loves his chain and his experience there! read more

My fiancé and I were able to get our perfect wedding bands with JoJo's help. I had to change my ring size once and my fiancé had to resize his to a size that wasn't available. JoJo made sure we get what we wanted and followed up with us via texts even on her day offs. We are very happy with our wedding bands and the service we received from JoJo. read more

Looking for the perfect ring? Ask for JoJo and the service you get will exceed your expectations. There's no sales pressure and she really cares that you get the ring you want. Don't worry about giving your number. She politely checks-in and follows-up after your purchase to make sure you're satisfied! read more

If you need any type of customer service, I would encourage you to go to a different location. I had $1000 silver bracelet, which is clearly overpriced, which broke. I barely wore it. Although I have had it for a couple of years, it was not Worn. I put it down and it snapped in half. I took it to this location today and the manager argued with me about the quality amd if it had been worn. The fact of the matter is when you pay for expensive luxury goods they would wear well or The company should stand behind the product. I have purchased DY for years and I have known that it is overpriced but I thought at least the quality was good and that the customer service was better. read more

I had a terrible experience from a seller. It was a woman with light/blond hair, asian, brown eyes. She was rude to me and was not interested in showing collection they have. I buy pieces from David Yurman all the time and NEVER encountered this experience. I was traveling and was not dressed in luxury brands.. so she assumed I can not afford their products. Not only that she commented on my looks.. wow. That was just beyond rudeness. I should of speak to the manager, but I did not want to waist my time on people like that. Never asume.. read more

Pretty sure I experienced discrimination during my visit today. I forgot the name of the first associate who helped me, but she made me feel very pressured and unwelcomed. I came in dressed casually on my lunch break at work to exchange a Christmas gift. Their exchange policy is that you have to exchange your item for something equal to or greater than the price, no credit back. I asked the associate what items fit into the budget of my item and I just felt as if she didn't want to help me and was rushing me to pick something to exchange it for. I'm only giving this place 2 stars for the courtesy of the associate Paige, who ended up helping me and made me feel like they wanted my business. read more

We were coming down to the area to see Pageant of the Masters & while there, I knew I wanted to stop by David Yurman to personally view a certain left-hand ring I had had my eye on Spoke with the store & emailed back & forth a few times. They didn't have the ring in stock but advised they would bring 1 in for me to view.... awesome! So I emailed the specific day & time I would be there & was really excited to see this ring since only the DY Boutiques carry the bridal collection & SF does not have a "flagship" store Turns out they were not prepared for my visit. The person with whom I had been in contact was not in the store at all that day & this other super-nice person was trying to help us out - to no avail She looked all over the place & saw my paperwork in the back but no action had been taken....and for those who know me, I'm a planner so this was not a last min thing. I had been in contact w/ this store ** weeks ** beforehand & I even provided a specific day & time I'd be there, again, ** weeks ** ahead of time, w/ the expectation I'd have a real-life example to view... Lots of apologies from the person in the store & we knew it wasn't her fault, so we agreed to look at their current inventory & talk about similarities & differences in what they had vs the ring I was hoping to see. Found another style I liked a lot & was surprised that it was *so* completely different in real life, from how it was represented in their catalog.....& now I'm *really* interested to see how this other ring looks So we parted ways w/ promises to get a ring in their store, pics taken with the ring on a physical hand, then sent to me (along w/ the other ring style I liked) so I could compare..... 'cause I'm not flying down to LA again only to find out the ring's not there ( again ) Our story ends right at the 2 week mark after my store visit, when I finally get a follow up message asking if I'm still interested in the original ring I wanted to see. Well...sadly no. No I'm not. With zero follow up communication from any of you, we took the hint, continued our search & decided on another direction And you know what? After being forgotten for so long, we were more than happy to take our $$$$ elsewhere. You're not the only left-hand ring place around & I *** love *** David Yurman so this could have been a sure thing for you..... read more

Hello I recently went into your south coast plaza, costa mesa, CA store to purchase my wife earrings. It was a Valentine gift. I purchased the earrings from Paige, and come Valentines day, my wife told me she does not wear hoops. Oops, I thought, as she has diamond studs, but I knew I can come back and exchange the item. I came back a few weeks later, just this past weekend, and Paige was busy with another client. Another sales rep approached me (do not remember her name but she had short black hair), and tried to help but we just did not hit it off very well, and she could not figure out what I was looking for that I had thought of purchasing before. It was a 7mm bracelet with the black onyx but the price she was giving me was different. After going back and forth with her a few times, I just asked to refund my last purchase and I will come back a different time (as I had my toddler son with me and he was not feeling well), and I did not have the time to continue trying to explain to her what I was looking for. She made feel very rushed and as if I had no idea what I had seen just a few weeks before, and I did not like that type of energy when I am shopping in a very upscale store. It felt like trying to buy something from Macy's jewelry, and it should not feel that way. So, I was about to get the refund and leave, when Paige happen to be finished with her customer and from remembering rushed right over and knew exactly what I was talking about. She was extremely calm, collected, not rushing me at all, and even went on to explain some other options. She was so professional and easy to talk to that I actually ended up purchasing a higher priced bracelet which she took care of right away, sensing my toddler was not feeling well and we were trying to go as soon as possible. I am writing this email because of the difference in service I received from two people working at the same store, at the same time. To be very honest had I ran into the other person my first time around, I would have probably never purchased even the earrings, as I don't like the "Macy's" sales energy in a store like yours. I am not sure if the other woman judged me based on my clothing that day (as I dressed casually due to the weekend), and my age ( I am 38), but for some reason, I just did not feel the connection and excitement as I felt from Paige. I don't know what position Paige is in, as her card says "Brand Ambassador", but I have taken time out of my busy business schedule to write this long email because she made my experience so memorable that I will be coming back more and more as my wife loves elegant upscale jewelry. You have a great asset working for the company and she would make a great manager or even sales trainer for other employees in the store. She deserves a lot of credit for not being judgemental, being patient and professional, and taking her time while understanding that I was short on time as well. I am the top producer in a financial company of over 200 employees, for over 10 years, and I know talent when I see it, and know how important good talented salespeople are for a company to do well. 50% is the quality and name brand of the items itself, but the other 50% is the experience, and for my wife and I experience is everything, no matter the product. Thank you again, Paige and I hope this email finds you well and you are appreciated as much as I think you should be. read more