3 stars for overall experience 5 stars for Luba and new Love pieces! made an appointment a week in advance to come in with my husband today at 11:30AM. I received a text from Kaylin asking if I can come in at 12pm instead and gave me a few other options and dates. We ended up setting it for Friday at 11AM, which she confirmed again via text. We show up at the store and was let in for our 11am appt and find out that Kaylin was not even starting until 12PM! Luba was then asked to help us out last minute. We ended up purchasing a Love bracelet and ring. Luba was very helpful and showed my husband some watches even though she had her next client coming in. Honestly it wasn't the best first experience from Cartier. Although Luba was great and we would come back to her again for repeat purchases, I thought Kaylin missing the appt was unprofessional. What's worst is she came ended up coming in at the 11:30AM time slot (my original time) with another customer who I'm assuming must've been a repeat customer? I wasn't inflexible about changing the time, but I did feel like she didn't want to waste her time because I was a first time customer. Hope this helps someone out. Call Luba instead! read more

Cartier - Jewelry Near Me - Costa Mesa, California

Updating my review because Cartier client services called as well as the manager of the store to apologize, and I shouldn't hold the 1-star based on the service of one sales associate when others treated us a lot better. We ended up coming back a week later, and again to pick up my piece after having it engraved. Service from both Du and Nesha were wonderful. They were friendly and outgoing, and definitely made me feel valued as a customer. I'm happy with the outcome and will continue to be a customer of this location. read more

I had a very positive experience at this Costa Mesa location. I came for a ring that my husband wanted to give me as a gift. We arrived as walk-ins and waited approximately 10 minutes as they were limiting capacity due to COVID restrictions. The host at the entrance was not very welcoming but she was not rude either. After 10 minutes of waiting, my salesperson, Firouzeh, greeted me at the door. She was very pleasant and personable. She was patient with my questions and explained the details of the pieces well. I walked away with 5 star service. The ring came in a beautifully packaged box sealed with the Cartier wax emblem. It also came with a certificate of authenticity and jewelry cleaning kit. I am extremely happy with my purchase and experience with Cartier. read more

Cartier - Ring beautifully packaged - Jewelry Near Me - Costa Mesa, California

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While we were at South Coast Plaza, my cousin wanted to check out this place because she saw a ring that she wanted. However, the girl in the front, Jacqueline, told us that they were appointment only due to covid-19. Since it was a long drive, my cousin really insisted on trying on the ring and let her know that it would only take a quick min. Jacqueline said she was an assistant and that there was no sales associate available, but she was able to help my cousin out with her request. Although my cousin didn't end up purchasing, we thought that Jacqueline was very friendly throughout our conversation and grateful that she was made time to help despite not having an appointment. We know it's probably quite busy and stressful during these times, but we're glad that Jacqueline was nice enough to help. Next time, we'll definitely make sure to set up an appointment beforehand. read more

Back in 2012, I asked my parents for a timeless watch as my university graduation gift, instead of a brand new car like some of my peers. I looked at many reputable brands like Tag Heuer and Citizen, but wasn't fond of the trend where the faces of the watches were large and round, almost resembling a sun dial. My dad proposed we look at Cartier as they're known for watches and one of our friends mentioned he was a collector of vintage Tank watches from Cartier, due to their quality and value. We had great service from the team who showed me many options to try on and see which I liked. Eventually I went with a Tank that had rose gold accents and a mother of pearl face. It's worn well and I get many compliments on the style. Service for repairs has been seamless and easy. Either you can book an appointment online in advance or if you have a Sales Associate's contact number, you can work with them to get an appointment. Battery changes were pretty quick - I'd say no more than an 1-1.5 hours tops. They would always clean/polish the watch after changing the battery free of charge as well. Currently they prefer appointments and suggest you utilize the online system or contacting an associate directly. It is possible to try to get a walk-in appointment, but those are limited and you are better off checking right when you get to the mall. Do not call the store's direct number - due to the holidays, the store may not always grab the phone and it's less stress to use one of the methods I mentioned earlier. When I went recently to ask questions about the full service for the watch, which is recommended every 5-6 years, Ann answered all of my questions and showed me stationery and pens that I was interested in looking at. She took note of what I liked and added it to my profile for the future, in case I decided to come back and purchase something. read more

Hope you don't get the Asian lady sales associate I got today, she was so rude and condescending, made me want to leave immediately and buy it elsewhere. She was your classic made you feel looked down on uppity high end sales person, giving you cold stares and almost wanting to roll her eyes at you for asking a basic question like which color is this. She answered each question curtly without any sense of wanting you there, like she's doing you a favor showing you a piece. I hope you don't get her, I would literally ask for someone else if I get her next time, left a very poor impression on me of the store. read more

Great experience at this location. Brought the whole family including our dog to upgrade our rings and not only our SA, but everyone was very friendly and accommodating. Our kids were wild while we were deciding on which rings and they had no problem with it haha. Currently waiting on our rings which was sent to NY for engraving. Unfortunately they can only engrave here if less than 5 characters. The only reasons for 4/5 stars is because of this and because they didn't have my husband's size but our SA made it work out perfectly and ordered it to get it delivered to the store and then will send out to NY for engravings. Extremely excited to upgrade our rings. Have always been a fan but we never got it because we didn't have a special reason to but now that we've been together over 10 years, it was the perfect time. Will share when we pick up our rings :) read more

One of the greats in fine jewelry. Founded by Louis-François Cartier in Paris in 1847, Cartier is well known for its iconic designs, and a timeless luxury aesthetic. This location in Costa Mesa is within the upscale South Coast Plaza mall, on the second floor. The store is beautifully merchandised, with excellent lighting, and a separate room for wedding rings. My husband proposed to me one year ago, with Cartier's 1895 solitaire diamond ring; one of their most iconic designs. I had always wanted a piece of Cartier jewelry, and this was a good place to start! When it came time to purchase our wedding bands, we returned to this location, after having a great experience with Firouzeh. Make an appointment with Firouzeh. She remembered us one year later, and was incredibly helpful in choosing our rings. She has worked for Cartier for 20+ years, so her knowledge is vast, and she is also very kind. It was clear that she wanted to help us make the best selection, not just sell us the most expensive option. She even followed up with my husband the week of the wedding to make sure things were going well. Highly recommended. read more

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I wouldn't recommend this place, they don't let you exchange and give you excuses even it shows "30 days of receipt, for exchange or refund to the original credit card". It was a Christmas gift and I opened yesterday (on Christmas) it was not the color that matches my previous love bracelet. So I wanted to exchange for the right color, the manager Ricardo kept saying he can't do anything. It was brand new Christmas gift and just opened yesterday and I have a video. Beverly Hills and San Diego have way better service, definitely go to other locations if you're planning to purchase Cartier. Now I understand why they have many 1 star reviews on yelp and google.... read more

Cartier - Not happy with their overall customer service, if you want bad service you can go to South Coast location! - Jewelry Near Me - Costa Mesa, California

Giving 5 stars becoz of ms. Du. She is so accommodating and very friendly. She is very nice to the clients. She really have experienced on handling the vlients really well. Thank u for your hardworking ms. Du! Keep it up. read more

Went to exchange a necklace for one with a bigger stone, that was tried on once & could not be worn because it was choking my wife. Yolantah was telling me that the necklace had been worn several times, basically calling me a liar. Do not purchase anything from this store without final confirmation that it fits well because you will not be able to exchange it or return it. Very disappointed. read more

I just bought my wife a ring for our anniversary on Sunday and she realized that it's a little tight so we went to exchange today they told us they can't do anything because it's BEYOND UNREPAIRABLE and they were very rude even though my wife didn't even wear it and we showed them the receipt that we bought it less than couple of days and they told us they can't resell it so that's mean they do resell used items as new never again it's a waste of money . read more

South Coast Plaza's Cartier is my favorite boutique despite having one closer to my house. All the staff are respectful and wait times are not that bad if you don't have an appointment. I was helped by Shirley from the day I was just inquiring for a bracelet up to the time I was ready to purchase. She took her time and was very patient with me. I've been wanting to purchase a bracelet since 2017 but kept on delaying it and despite multiple price increase, I was so glad I did purchase now with the help of Shirley. She was very helpful in making this decision and gives good advice. I trust her opinion and she wasn't pushy at all . I visited several times and knowing that I may not purchase yet, she didn't hesitate to assist me and knowing that she has a lot of clients, and can be very busy, she didn't forget about me and informed me about the event at South Coast. It was a busy day when I came, and Shirley was still able to accommodate me despite being hours late. Thank you for making our 10th year anniversary extra special. Costa Mesa is 100miles away from where I live but I'd rather drive that far and be helped by someone that is courteous and nonjudgmental SA. Thank you Shirley and the rest of Cartier staff, I hope to be back soon but you have our business now and always. read more

Cartier - Jewelry Near Me - Costa Mesa, California

What can I say that hasn't already been already been said about Cartier? I initially stopped in to get sized for a few rings & a bracelet and customer service was great. The nice lady Natasha(Sorry if I got it wrong) was super helpful. Ended up purchasing the white gold love ring as it suited me best. I am not a big fan of bracelets but I may make Cartier the exception one day. read more

I've been an admirer of Cartier pieces for a while now and I've been to the store at SCP a number of times. Each time that I've interacted with employees has been really pleasant. I wanted to size my wrist for a bracelet and they were happy to do it for me. I even tried a bracelet or two on while I was there. I informed them each time that I wasn't going to buy anything that day and they were content with just helping me out. I interacted with Yvonne a few times and once with Luis. Both sales associates were great. When I was ready to purchase my bracelet, I walked in and asked for Yvonne. She was somewhere in the back and they messaged her. I told the associate if she was busy with another customer, I was fine to browse. Yvonne popped out and continued to help me out. I went ahead and tried the pink gold bracelet in question and even asked about seeing an additional one to stack. She was kind enough to bring out the pieces in my size. I decided on the just one bracelet that day and purchased it. She mentioned that I could have it engraved as well which I went ahead and took advantage of. Engraving will nullify the return policy so be sure you really plan on keeping it. Otherwise, there's a 30 day refund policy in case you change your mind. She mentioned the engraving would take less than 4 business days and she'd contact me when it was ready. She did give me a beautifully wrapped box, jewelry cleaning kit, travel pouch, and red bag to leave with. I received a text from her 3 days after I made my purchase (2 business days since I bought it on a Saturday) that my bracelet was ready. I dropped everything and rushed over to pick up my bracelet. It was beautifully engraved. They also offer complimentary cleaning on Cartier pieces. You just need to drop off and return at the specified time. I had outstanding service and I look forward to acquiring other pieces in the future. Note: My friend also lost a Cartier bracelet and was advised to come to a boutique with police report of the lost property along with receipt and certificate of authenticity to file the serial number with Cartier. If anyone haplessly brings it in, it's already in Cartier's system as lost or stolen. read more

Never ever come to this store .. My wife came in made a purchase for over 2K for a family birthday gift and card was getting declined from the first time transaction , and since we didn't received any text or Email alert , she asked the sales rep to try one more time which is the second time . And we called the bank at same time for removing the fraud blocking which bank had done . When we told them the card is ready to use , the sales said we would't be able to process the same card on third time , and then why didn't you to tell us before you try the second time and state that clearly your guys only can process the card for twice ? And why do you tell me after I'm wasting my time to speak with bank for removing your transaction blocking . People come here are not begging or bothering you guy for bring you a business and everyone knows credit card got declined for the fraud purpose is freaking happening normally . And that's how bank to protect their clients . Talked to the sales manager too try to see if she Can helps , and same thing she is bring the POLICY out said there's nothing they can do . My wife had paid it with my brother's card and guess what , we requested the refund due their lacking customer service . As they don't even care if you are returning them or not . Employees here did a great job for destroying their business reputation ! They deserve a raise for closing their business here sooner . I just don't want to bring their name out for being respect . But If a policy is killing your business and reputation , think about it and make it right . Stopping giving hard time to your customers . Pathetic..... read more

Cartier - Jewelry Near Me - Costa Mesa, California

Cathy Foy - You're an exceptional representation of Cartier. You never pressure me to purchase fine jewelry off impulse. Your consultative approach & transparency to service, earns the ultimate level of trust in me. I leave empowered to make an informed decision with my investment purchases. I've spent years diving in to reward myself with well-made pieces by Cartier. With your service, I'd call my pieces the "Cathy Foy Cartier Line." I leave the SCP boutique with ultimate confidence - whether I buy one thing or two, or nothing at all. Cathy, you always leave tremendous, elevated, positive impact with my many visits to the boutique. I've always embraced the history of Cartier, and now - more cherished with you to enhance my ongoing experiences. Thank you for being part of my many celebrations with my exquisite Cartier investment pieces. Forever grateful for you is an understatement. May you continue to excel and thrive in life, and professionally - no matter the circumstance....no one is perfect, but one may only aim for excellence, and you own just that. You're worth it Cathy Foy! Sincerely, Glenn A.K.A. your NO.1 client (in my mind)!... LOL :) #above&beyond #whitegloveservice #exceptional #excellence #loyal read more

Cartier contacted me and actually took my watch in for testing. They serviced it and when I got it back, I tried it out and my watch was fine. No more rashes. I should have contacted them to start with. Don't know why I didn't think to do that. Great service even after my purchase. read more

So disappointed in this store's lack of competency. They have messed up order 3x and I won't be dealing with them. I never had a problem at the Las Vegas stores but this staff seems sloppy. Not a fun experience. read more

Great service! I thought it would be a snooty store but the gentleman who helped me was so genuine and down to earth. I wish more luxury stores had team members like this. Love my new watch. read more

Cartier - Jewelry Near Me - Costa Mesa, California

This review is pertained to my SA...Madison. She is super nice and also has a smile on her face when she greets and helps you. Usually, those SAs at this kind of high end store are not helpful and not very friendly but not Madison. She helped me with 2 of my LOVE brackets which I bought from Cartier we sure...I didn't even buy from her and she still treated me the same. I will definitely buy my next Cartier piece with her. I'd highly recommend Madison to my friends. Thanks for your help today, Madison! read more

Always the best service and products. They also treat you well for after service follow-ups.

I came to Cartier expecting to buy a love ring and receive great service. Instead the sales associate was blatantly rude. I feel as she looks down on me that I'm not buying a more expensive product or that I don't dress fancy. She was not nice at all when I asked her questions. She ask me "what do you want?" Then after was like "come here" is that a way to serve a client? Then when I try to ask her which finger should I get it for she was like it's you and what you want. If I knew I wouldn't ask. Then after trying on several sizes she got irritated. I don't think she even thank me or walked me out. I was merely a transaction to her. It's so disappointing. Edit: forgot to mention her name was Isabella Hsiao read more

Host was rude and needs more training on how to treat and update customers who don't have appointments. If all standing appointments shows up. It's a common practice to up date those who are waiting. Here's what she could have said. I'm sorry but the wait till be longer because all schedules appointments showed up. The wait time could be from 15 mins to an hour. What she said with an attitude was I can't help how long they will be in there. I can't tell you how long it will be. What a rude itch. read more

Very sweet staff. Hannah helped me and was very kind, patient, and attentive. I was able to see the items here that the other authorized Cartier dealer did not have. The selection here is more complete. I recommend this Cartier location if you want to go in person to a Cartier store. read more

Definitely depends who you are lucky or unlucky enough to be paired with for customer help. It can make or break your experience at this store. Sadly the training isn't consistent to ensure a positive interaction every time. People working here need to check their attitudes at the door as they are in no position to judge anyone. read more

Extremely disappointed with the level of service I received at this Cartier location. I'm sure all Cartier lovers can agree that it becomes a bit of an obsession, adding additional pieces to your collection. I was looking forward to adding another piece and went to the store with a friend to try on a few after making an appointment. The sales associate was extremely apathetic, not helpful and it just felt rushed. Not at all a luxury experience, which is insane considering the pricing. Not what I was expecting after driving down from LA when I could have just gone to the Beverly Hills store. I wanted to make a new relationship with an SA at this store. I'll spend my money elsewhere. Cartier really needs to step their customer service game up. read more

Cartier - Love Cartier but starting to hate their customer service. I wish I could find an associate with a great personality and welcoming energy. - Jewelry Near Me - Costa Mesa, California

Cartier is one of those long time old school brands that many people believe would give you some type of edge in life. But overall I think jewelry is just getting even more overrated. I have been to this location twice and within the year I bought three pieces. All different price ranges but what I would like to say is the customer service between each rep is so different from the next. I totally dislike this and wish they actually made their employees do the same procedures for each product that they sell. It's funny but the most cheapest item I had bought was given a jewelry washing kit, and a necklace travel bag. I didn't get anything for my wedding rings that I purchased from the same store. The only difference was the employee. I called the Cartier New York location and they just said for me to go inside and ask for this but I have already been here three times. And with all that I think I rather write a Yelp review so no one else will get scammed or not know that it comes with this!! Treat your customers fairly or you just won't have a returning one. read more

I visited Cartier Costa Mesa last Saturday to shop for a small watch as a graduation gift. However, the rep I had whose name was Chen Li provided us with a terrible shopping experience. He tried to rush us, trying to sit us down to buy something when we weren't even done looking. We had some simple questions on certain models but he kept repeating "they're discontinueeeed" in a rude tone. I understand it was a weekend and was busy, but we felt very rushed like he wanted us out of the store for the next customer. I also wanted to see some other models to try on, but he won't even look, just kept saying that he does not have them. I felt like he looked down on us because we are young (mid 20's) and did not look like we were going to buy something. When we picked out our watch from the small samples he showed us and said we were ready to buy, he said "oh you're going to take it?" like he was surprised we were spending any money there. Didn't bother to show us many models, didn't bother to give us time to pick our watch and compare other models. Overall 0/5 shopping experience, 4/5 for the watch I bought. This is not the service I expected for spending upwards of thousands of dollars at a luxury store. read more

Especially uncomfortable shopping experience, a Chinese sales lady here is too snobbery and unprofessional! I have been there a few times and she was at the front desk. The after-sales questions answered without professional knowledge, her attitude was cold and perfunctory! Her service attitude does not match the brand she works for!!! read more

Most arrogant staff I have seen in similar stores (maybe she doesn't like people from some races) Anyway, if you are looking a ring, why not check H&W which is opposite to it? read more

I usually love shopping here but ever since COVID the customer service has been consistently unreliable. Three times I've been denied entry despite having appointments. My sales associate ordered a few items that took much longer than estimated or never showed up, and I did not receive any updates (to this day). I have spoken to the manager several times and was promised better, but nothing has changed. I guess they have enough backorders that proper customer care isn't necessary these days. read more

World-class service from Du Doan! She was able to get me two pieces that I have been eyeing for some time now and was super knowledgeable. As soon as my order arrived, Du reached out and set me up with an appointment. She was very responsive when I had questions and it was very comfortable working with her. All in all, very happy with my transaction today. Exceptional customer service A+!! I also appreciate the COVID protocols that the boutique currently has in place. There is an appointment line and a non-appointment line outside and they only let a certain amount of people in at a time. There are hand sanitizers everywhere as well as plexi-glass at all stations. Masks are required for entry. Good to know that Cartier is taking this Pandemic seriously and is doing their part in keeping guests safe. read more

Our sales representative was Robby Gillon and he was amazing! He gave us superb customer service by being patient, informative and making us feel very comfortable. He made our experience so pleasant that we returned to make a couple of purchases. Robby represents the brand with so much class and without being pretentious ! Robby Gillon you are the best! We will be back one day to purchase from you again! read more

It was my anniversary and my love decided to get me a love bracelet for our special day. It was my first Cartier experience and it couldn't of been any better. I was lucky enough to have Allen Ali assist me . He is so kind, professional and knowledgeable. I went in thinking I wanted the love bracelet in white gold with 4 diamonds and left with a white gold love bangle with 10 diamonds!!! I love it so much and highly recommend his services! Thank you Allen. read more

This is my third time here. And the sales people are very helpful and friendly. My boyfriend got me a Cartier tank watch and we have to have the bracelet changed. Very good customer service. read more

Cartier - Nice people, good service! - Jewelry Near Me - Costa Mesa, California

I had an appointment at 5pm so when I came to the store, I checked-in and informed the receptionist at the front door about my presence. A crazy and paranoid customer/lady who's in line began to accuse me of being rude and cutting lines and said that I am not following instructions (even though she's not wearing mask and the board clearly says that masks are required at all times). It's not worth arguing with such people so I didn't say anything. The Cartier receptionist then came to comfort me and apologized about the incident. She said she's on my side, she knows I am not cutting line and the other customer just overacting. I appreciate the kind act of the staff here. However, they should have strictly enforced their rules and asked the customers who did not wear mask to get out of the line. read more

I love Cartier but the reason why I'm giving this one star rating is solely because of the sales manager name, Ricardo Guseman, he is so unprofessional and rude. He gave me the Worse service I have ever gotten in Cartier. It is so unfortunate that they have someone like Ricardo managing the store. I will not make any purchases from Cartier this location or recommend them to anyone. He is races, and he should not represent Cartier. read more

I made an appointment to look at 2 rings I was interested in purchasing. Du assisted my on my first visit and was very helpful and accommodating, in terms of looking for my right size in the selections I wanted. They needed to place an order for one of the rings in my size, but I was able to purchase the other that day. Du made the whole process so easy and straight-forward and let me know they would contact me when my custom order arrived to schedule another appointment. After a little over a week, I got a text from another associate, Ann, letting me know my order had arrived. Ann was so incredible in scheduling my appointment and communicated wonderfully. When I met with Ann, she was so friendly. Top-notch customer service. The process went smoothly and I felt accommodated the entire time! read more

February 14, 2019 would be the 5th Valentine's Day I spend with my boyfriend. I wanted to give him something special this year because he's bought me tons of luxury goods in the past 5 years. Three years ago we bought each other promise rings from Kay's, but it's about time we both upgraded. I bought him the white gold love wedding band for men. Earlier in the day I called the store to make sure they had that ring in his size, and luckily they did. I told them I wouldn't be able to come in until around 8:30pm that night (they close at 9pm), but they said it's totally fine and that they're going to put the ring on hold for me. We both arrived there at around 8:20pm, all the employees were standing there and assisted us right away. They offered us beverages and told us to have a seat at the desk as they brought out the ring. The lady who sold me the ring was named Alice, and she was very friendly. She packaged the ring very nicely, gift wrapped it, and stamped it with Cartier logo wax. Overall I'm pretty impressed with their service and would definitely be coming back to buy more of their beautiful accessories. read more

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