I had a superlative customer experience with advisor Michael Riccio. He was very knowledgeable about the Cartier watch model that I was interested in and he shared my enthusiasm for watches in general. I recommend his services highly. read more

I have never experienced such abominable customer service from any retailer. Calling the store is impossible -- no one answers the phone, and being left on hold for more than eight minutes on three occasions is unacceptable, especially for a luxury brand. I finally called the customer service 800 number and spent quite a while speaking with someone who assured me they would follow up, yet I never heard back. Consumers vote with their wallets, and brands need to recognize that service is part of the luxury experience. It is genuinely shocking that Cartier -- one of the most recognized luxury brands in the world -- cannot reliably answer the phone or follow through with customer support. read more

I purchased this Cartier bracelet as a gift, and it was absolutely perfect. The presentation, craftsmanship, and overall experience were exceptional. It made a memorable gift, and the recipient was thrilled. Highly recommend for anyone looking for a timeless luxury piece. I express my sincere gratitude to Latika for the exceptional patient care and attentiveness that have compelled me to select a suitable gift. read more

Chai made my mom and I feel SO SPECIAL. Even though the purchase wasn't an expensive one, he went above and beyond. The store is well run and even the manager has a warmth to him. We were impressed. An experience we will always remember thanks to him!!! read more

My husband got me a Love bracelet from here back in 2018 for our anniversary. Fast foward to 2022, he got me another one, the small model to stack with my regular size bracelet. I love everything from their LOVE and JUC collection but nothing beats the iconic Love bracelet imo. I love the screw motif design and their rose gold is absolutely beautiful. I wear mine 24/7 and never took it off except for when I had surgery. Our SA, Marco, assisted us on the 1st purchase while another SA, Fred, assisted us (twice) with the most recent purchase. Both individuals provided top tier customer service with their willingness to answer any questions, show me countless pieces and by having a friendly attitude at all times especially Fred, he is truly the best SA I've ever encountered & was so patient with me. My husband says I always ask a lot of questions and try things on multiple times but for a piece of jewelry that is so expensive, you have to love it! Can you blame me? Keep in mind, these Love bracelets requires a screwdriver to take on and off so you'll probably need someone. This is my favorite Cartier location- located inside The Mall at Short Hills with plenty of parking, 170 stores and restaurants. Since I live in NY, driving to Jersey is a hassle but it's worth it for the amazing customer service plus I always go to Penang and Saigon Subs & Cafe for lots of banh mi afterwards. read more

Cartier - 2.19.22 Anniversary present :) Ask for Fred, he's the best!! - Jewelry Near Me - Short Hills, New Jersey

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I had a great experience in the store today. I went in with my daughters and they were so polite to us and let me try on as many items as I wanted to. They have the largest selection of engagement rings and wedding wedding bands of any Cartier I've ever been to. The sales people were very friendly and the security guards were polite as well. read more

If you are ever visiting this store ask to speak with Dan Oelke. He is the nicest and most experienced salesman in all of the Cartier stores we have been to. We have purchased several pieces from Dan over the years and we look forward to greeting him every time we are in the Short Hills Mall, even just to say hello. Dan is impeccably honest and you will never go wrong with purchasing from him. read more

Cartier - A wonderful wedding anniversary gift! - Jewelry Near Me - Short Hills, New Jersey

Can't find a place to review on the website since this is more of a product concern and NOT with the specific Cartier Short Hills Mall location. Staff there and selection of pieces are wonderful. I've purchased a love bracelet, 3 variations of love rings and the Santos Dumont watch. Have had no issues with the bracelet or rings. But have had the watch for just under 2.5 years and have had nothing but problems. I purchased the Large version of the watch and the strap was already wearing down within 2 years. I take great care of my other watches and typically don't replace watch straps until 5+ years if they are leather. I ordered the strap in November and didn't receive it until March about 5 months later. And I had to follow up twice after paying upfront in November. The watch crown then recently got caught in netting of my laundry basket and the entire crown+pin yanked completely out. I brought the watch in for service, and although the watch is under warranty, I'm still paying $410 for the watch to be fixed. This is a KNOWN problem that is all over the internet if you look. Many people are experiencing the same issue with the crown completely coming out without much force at all. Some are claiming the fix is covered while others (like mine) are not being covered under warranty. I would recommend completely staying away from the Santos Dumont watch or better yet, go with Rolex or any other watch brand for that matter. read more

So COVID has entered a different phase as restrictions have been lifted just about everywhere except, of course, for Cartier. I'm sorry but I'm too busy to make a dedicated appointment but still need to purchase a few things. I've shown up at their store twice in the passed few months and have been turned away because they didn't have an available appointment. "You can go online and book a time to come in" Really?? I'm here now ready to spend my money. Mind you, there were literally 4 people in the store and most of their sales associates were staring blankly at their cell phones. I can't, for the life of me, imagine who concocted this idiotic policy but clearly they know nothing about retail. Rule #1: TAKE PEOPLE'S MONEY AS FAST AS POSSIBLE. All sorts of things happen between scheduling an appointment and actually showing up; that is if their customers show up at all. If you're looking for an easy jewelry buying experience with an efficient, courteous and knowledgeable staff who aren't too busy to assist you, check out Bvlgari. Never a wait or an attitude and their employees couldn't be nicer. Still trying to figure out who runs Cartier, Short Hills because clearly, they should be in another line of work. read more

After having read many negative reviews regarding Cartier's customer service (various locations), I was pretty anxious but upon entering the boutique, I was pleasantly surprised and graciously welcomed by Julia Wyman. She took me under her care throughout my first time Cartier purchase. There was no attitude, rush, or pushiness. She showed me all the items I was interested in. I would definitely recommend working with her. I hope to be back soon for my next Cartier purchase! read more

I made appointments to return 2 gifts for store credit and then to purchase a Santos watch. The customer service and attention to detail was top notch. I enjoyed interacting with the staff and discussing watches (even non-Cartier) with great enthusiasm. Michael R was amazing! Best sales associate ever! Very accommodating with communication and appointments. I really cannot recommend the Short Hills Cartier location and its wonderful staff enough. read more

Cartier - Cartier Santos ADLC FTW - Jewelry Near Me - Short Hills, New Jersey

This is a five star review for Dan Oelke at Cartier in Short Hills! DAN IS AMAZING. My husband and I purchased rings at the 5th avenue flagship location in Manhattan and we weren't too impressed. It wasn't until we met Dan at Short Hills that we truly felt that we got high quality treatment...skip Manhattan and go to New Jersey (yes) if you want a chic experience. Dan is the person you would imagine casting as the fabulous salesman in a glamorous movie about Cartier... he is present, intelligent and a true professional. He is not just "doing a job"... Dan texted with me regularly to help solve a very complicated ring issue. He is the kind of person who will make you feel like you are the priority. I would trust and buy anything from him because he is that good. Cartier corporate : THIS is the man you want working for you. This interaction occured over a year ago and I haven't been able to stop thinking abou how happy I am with our purchases and experience with Dan (thus this review). Thank you Dan, you are a class act! read more

I have very good experience in Cartier Short Hills. This year is Dragon year with Chinese New Hear, so I had make an appointment with Joe in Cartier. He's very patient and friendly. He introduced different themes with Cartier, with the history and background of them. Also Joe showed me several pieces which are super pretty and fits my style! He has really good taste with styling. He didn't just introduce something just so expensive, he only recommend the pieces fits for you. read more

Cartier - Jewelry Near Me - Short Hills, New Jersey

Please see Dan Oelke if you visit this Cartier boutique. I have been disappointed in the past when shopping at Cartier with a less-than-personal experience, so I was absolutely elated when I met Dan. From the start he was very accommodating when making an appointment and you could hear his excitement to work together over the phone. Me, my mother, and my daughter came together, and he treated each one of us with kindness. Dan also has a wonderful personality and it was truly so much fun getting to choose a piece with him. He offers great advice and makes an effort to get to know you and your jewelry needs. We will absolutely go back to shop at this location because of Dan. read more

Cartier - Dan Oelke - Jewelry Near Me - Short Hills, New Jersey

Love this Cartier boutique so much. I always have a positive experience shopping here. I came in recently to pick out a bracelet with my boyfriend for my 25th birthday and worked with Jonathan. He was really patient and insightful. They didn't have my bracelet in stock so it had to be ordered. Bracelet arrived within a few days and Fred helped me when I went in to pick it up. Fred is also such a delightful person to work with! I ended up exchanging my sm JUC for a regular one and Jonathan was really nice about it. The exchange was processed literally within 10 minutes a couple days later, without any problems! I'm so happy with my new bracelet and can't wait to come back for my next piece!! read more

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I came in with high expectations considering this a high end luxury store, but the way I was treated felt far from it. 1st - The receptionist male couldn't pronounce my name so he asked nicely how to pronounce it so then I told him how to say my name... He didn't try to say it, started laughing & explaining why he doesn't try to pronounce names anymore causing me to feel embarrassed. 2nd - Our sales representative, the minute I stepped inside the store I did not feel a welcoming presence. Right away I noticed this female asian employee named "Julia" looked at me from head to toe as if she was judging my fiancé and I. English is my second language and as an employee at an established store, maybe it's time to hire people with a masters in English & proper sales manners. I was looking forward to this moment with my fiancé, but it was ruined by your unprofessional and disrespectful staff. I am in disbelief that your establishment would treat customers in this manner. You should be ashamed of yourself! read more

The Cartier Short Hills NJ sales help are unprofessional and lacking in the customer service skills and acumen expected from the luxury brand. The sales help are disinterested in customer service and client satisfaction. In a recent store experience at the location, the salesman with whom I worked was more interested in talking over me and communicating in a combative, defensive manner than listening and trying to understand and help address my concern. The Cartier Short Hills NJ location delivered a disappointing and frustrating experience that is far removed from the elegant customer experience expected from other Cartier locations. The Cartier Short Hills NJ experience is tarnished and in need of repair. After looking online to understand more about the customer experience at Cartier Short Hills, I have come to learn that my experience is not unique. There are numerous poor customer reviews and complaints on the Better Business Bureau and Yelp pages citing similar experiences of rude sales staff inexperienced in dealing with customer concerns. There is very little willingness on the part of Cartier Short Hills to try to understand customer issues, and instead of seeking ways to have customers feel satisfied with the product and their experience they instead blame the customer and demonstrate an unwillingness to help. Overall, the customer experience at Cartier Short Hills was disappointing and disheartening. They are unprofessional and not of the caliber I and many have come to enjoy from others who represent the Cartier brand. read more

I came to this Cartier Boutique to get my wedding band for July 2023. I made an appointment at 5 and was taken care of very well. I was assisted by a salesman named Mark. He was was very patient and knowledgeable. I love that they are not pushy on upselling you on anything. I also looked at some watches that I want to purchase in the future. Loved that they offer free engraving in house and also offered us some drinks and snacks while we waited. We were treated very well. read more

Our Host Dan Oelke, a sales associate, and the personal associate for me, went above and beyond to order me a watch and earrings. It was a pleasure to be helped by him. It was a Santos Dumont Steel Watch with alligator band and the White Gold Love Earrings was beautiful, and he made sure that I was completely satisfied with this purchase. I will, in the near future, make additional purchases if he is the personal sales associate that helps me. Thank you again Mercedes and Michael...... read more

Had another wonderful experience at Cartier Short Hills with my SA Dan Oelke. Dan is a dream, so sweet and such personal service. Everyone else at the boutique was great, providing me with coffee and keeping me updated while I waited for my appointment time. Would highly recommend this location, and particularly the always lovely Dan! He is simply the best! read more

I had a horrible experience today with Gracie. Not only did she seem bothered by the fact that she was requested to help me with the exchange of my bracelet, but she also was texting when taking care of me AND seemed very confused with the system. I found her super argumentative and combative when I was telling her my preferences in terms of the sizing of my trinity bracelet and how I like it to fit. This is not my first purchase of a trinity bracelet, I just wanted to add to my collection as it use to only come on rose gold and now comes in yellow gold. I would not go back to this location and would even pay NYC taxes if Gracie was to be the one helping me the next time. Totally unacceptable to have such poor customer service. read more

Let's be clear, this is a ZERO STAR REVIEW. I have NEVER experienced worse customer service in my life. I came in with my fiancé to purchase his wedding band for our wedding at the end of the month, and after waiting over 20 minutes passed our appointment time we were introduced to Michael who would be helping us. He explained that the ring he wanted in the size and color he would want was "no problem" to order and "could arrive tomorrow" if we wanted...which (surprise, surprise) turned out to be a HUGE LIE! After purchasing he NEVER reached out for two straight weeks, and only after I contacted the store and him directly multiple times did he answer explaining that everything he said was nonsense and the ring we wanted was no longer available until December. When we agreed to have the ring delivered in a half mm size down and I asked him for an email saying that we could return it with no issues if my fiancé was unhappy with it he took another two days to get the email to me which is very rude considering I am compromising here for his mistake. Now to the shipping of the ring... Michael told me it would be sent overnight, nope! He received it late to the store meaning i would be receiving it later than I expected. I told him the apartment information for it to get sent to my home, he sent it to the incorrect address! now it's being sent back to him at the store so it can get resent to me... not sure when I'll ever get this ring and what was supposed to be an exciting time in our lives has turned into a complete and utter disaster. THANK YOU FOR BEING THE WORST CARTIER STORE EVER with the worst sales people, worst manager, and worst service of all time. I will NEVER purchase anything from here again and I have encouraged my family and friends who live in the area to avoid this store at all costs. read more

For a luxury brand, this particular store's customer service does not match their brand status. Very disappointed. My daughter bought a $1300 ring on May 11. Today is June 6th and she still hasn't received the ring. It has been excuse after excuse. Her text messages to her sales representative have gone unanswered. When you call the actual store, the phone just rings and rings. I expect so much more from a luxury brand, and especially from Cartier. I world recommend going to a different store. I'm sure the Manhattan store, King of Prussia store would offer better service. ANY store other than Short Hills. read more

I had the most extraordinary experience with Dan Oelke! He was very professional, kind, and an absolute pleasure to work with! What I loved most is his personal touch in making the experience of coming to Cartier truly special. This was much more than just a purchase, it was a memorable experience. Dan helped with gifts for my daughters, and he was so amazing, that both my daughters have gone back to visit Dan. He was a wonderful sales associate, but more importantly, a wonderful person! Dan is a real asset to Cartier! read more

I made an appointment to see this item I was interested in. It was pretty easy to book an appointment. Once I arrived, there was a line. I was greeted by a lady and she quickly allowed me inside the store. I was assisted by Marco who was professional. He helped me choose the right size and I was very happy with the purchase. Thank you! read more

I would give it zero stars if I could. My mother and I happened to stop in the other day to get her bracelet resized. We were dressed in sweats as we had been running errands all day. We were made to wait for over 15 minutes as others walked right into the store, were offered chocolate and water and were seen right away. I suppose we didn't look fancy enough for them to pay attention to. Our time there left a bad taste in my mouth and we left. It was blatantly rude and we will not be returning. We got up and down looks as if to say we didn't belong there. Perhaps if we were in high end clothes we would have been seen or even spoken to. Her piece is very expensive and these pretentious people bad no idea how much or how little money she had in her pocket. Extremely rude and a major turn off. (You can spend 10k on something here- but if you're not dressed the part- you will be ignored) read more

I made an appointment and was taken right away, though I was early. I was paired with Jonathan. He offered us something to drink before we even sat down. He was extremely knowledgeable about all of the Cartier pieces I was interested in. Jonathan was also extremely personable and helpful! After reading the reviews of this location I was a bit apprehensive but everyone at the store was very nice. I made my purchase and look forward to my next shopping trip. I highly recommend this location and Jonathan! read more

Dan Oelke helped my fiancé and I earlier today with our wedding bands and OMG he was AMAZING!! He couldn't be any sweeter and helpful. I have to be honest I was skeptical at first because we were at the store 2 weeks prior and had a terrible experience where the SA didn't even respond to my messages after meeting in person. But I'm SOOO THANKFUL for Dan and his welcoming attitude. He was super patient and took his time to find the perfect size for our wedding bands. He then used his expertise in ordering our bands, because of current supply chain issues. All in all, I will 100% be back to see Dan to make future purchases. Ps. I wish I could give Dan 100/5 stars because he was that INCREDIBLE!! read more

For over a year this store has refused to fix bands and service the customers while the world has resumed. It has not stopped them from selling but a replacement of a broken band for Trinity bracelet was promptly refused last week. Mind you the bracelet was replaced over a month ago at another Cartier store and it broke. Very poor service and sending a note to @cartier in twitter for help is another smoke screen. Disappointing read more

I purchased a ring from this location a YEAR AND A HALF AGO and never received a certificate of authenticity, it was never even mentioned at the time of purchase. I contacted my sales associate a few weeks after my purchase and he said he would send it via mail. After waiting and never having received anything in the mail, I contacted him again twice more and never got a response. I called the store last month and they said they would send it. Never received anything even after confirming my address multiple times. I called again twice and they keep saying they would send it and speak to my sales associate to contact me. After weeks, I finally got a text from my sales associate and he said to let him know if I didn't receive the certificate by a certain date. I haven't so I texted him letting him know. No response. I don't live in the area anymore so what am I supposed to do, fly across the country for this? How difficult is it to send one document? I find this so ridiculous. Being a luxury boutique, I really expected much much better service. I cannot even begin to describe how disappointed I am and will never go to this store for anything again. I highly DO NOT recommend going to this location. read more

Poor Service is a common theme as I read many of these reviews, and unfortunately, I have had the same experience. As a direct result, I will not be compromising nor will I be purchasing any items from Cartier. My desire is always to be helpful, however, the multiple reviews where customers had suboptimal experiences, coupled with the apparent absence of appropriate responses to these matters, gives rise to the question as to whether Cartier even cares about: (1) negative customer reactions; (2) how these poor customer service experiences adversely may equate to missed opportunities in potential sales, as customer like myself walk away, and (3) the fundamental impact on its overall corporate reputation. I truly wish this Corporation nothing but success, however given my experience, along with what I've read in this thread, what happened with me does not appear isolated, but a pattern, and until this situation is remedied, I will look to spend my dollars elsewhere... read more

The customer service at Cartier in Short Hills Mall is truly very special thanks to Dan Oelke. He provides the utmost care with his clients, always makes time for me and then spends extra time talking with me and truly cares. He is a warm and kind hearted human being. This is what makes me keep coming back to Cartier and referring friends, relatives and colleagues. Thank you Dan for your dedication and knowing how to make people feel special. read more

Cartier - Jewelry Near Me - Short Hills, New Jersey

Dan Oelke helped us today. He is super warm and sweet. He gave great advice on the ring I wanted to buy. Great experience and I would definitely go back to him in the future. read more

Michael is my favorite sales associate here. He's so genuine, down to earth and helpful. He will answer every question with a smile on his face, no matter how dumb it seems. I'm definitely going to work with him from now. He's the best. I've also worked with Sebastian on two purchases and have found him pleasant and helpful both times. I'd recommend either sales associates for an amazing experience. read more

Dan Oelke Was my sales associate. He was knowledgeable, courteous and patient. Dan answered my questions and although he knew the size I needed for my love bracelet, he had no problem indulging me and letting me try on the size larger than his suggestion. He made the shopping experience very pleasant. read more

I recently brought my vintage Cartier Santos watch in for repair at the Short Hills Mall. After several years it had stopped running and needed a tune-up and cleaning. There I had the extremely good fortune of meeting Dan Oelke. He is warm, courteous and professional. Efficient, but at no time did I feel rushed. I was regularly updated on the progress of my repair, and Dan personally contacted me as soon as the watch was ready. Knowing how eager I was to have my watch returned, Dan made sure to note on the order to deliver as soon as possible. All the sales associates at Cartier are nice, but Dan Oelke went above and beyond in customer service. read more

I bought two bracelets in this location but would never come back! The girl at the door, sale person Diane and the manager who worked on January 24th, 2023, were extremely rude! read more

I had an appointment at the Short Hills Mall location for a complicated situation with the repair/battery for my Must 21 watch. Katherine Ibanez helped me and the moment she came to talk to me I knew I was in good hands. Katherine was extremely personable, patient, knowledgeable and went above and beyond to find a solution to my problem. She even contacted the headquarters of Cartier numerous times to get this settled and kept me in the loop. When the watch came back from repair, she sent it overnight mail and even included a personalized note along with Cartier perfume samples which I will definitely use! She really made me feel special with her personal attention and detail to my matter. She is an employee with heart and is an asset to Cartier. Thank you. read more

Dan Oelke is the definition of great service. He gives his honest opinion and helps you throughout the process of finding the perfect piece that best suits you. He shows patience and intuition. I look forwarding to buying more from him! read more

My friend and I were visiting the pop up store in East Hampton and I couldn't be any luckier to have met and worked with Dan O. His professionalism, recommendations, and beautiful personality made our experience truly special. read more