A few years back I brought my wedding band and wedding ring to the store to get them enlarged and…read morecleaned. The results were amazing (kudos to the craft person/jeweler who cleaned/enlarged my rings). The sales people were another story. When I asked the male sales person how much the enlargement and cleaning would cost, he responded, "Not a lot." Really? This was so unprofessional. Unprofessional Act #2: I had to call to find out when my rings would be ready because no one called me. Unprofessional Act #3. When my husband picked up my rings, the sales woman made a remark about how small the rings/my fingers/hands were. I am an Asian-American woman/mother who has been harassed by many White Women/White Men in Upper Montclair, Montclair, Cedar Grove, Verona & West Orange, NJ for years. It saddens/shocks me to admit the level of racism I have experienced in this area. I was shocked that the sales woman remarked about the size of my rings/fingers after we paid $150.00 to get these rings enlarged/cleaned. The lack of professionalism in Essex County, NJ is disappointing, yet no longer shocks me now that I understand how racist this area is.

Replaced batteries on watches and a small jewelry repair. Immaculate service with quick turnaroundread more

I came to these folks because they are nearby and I needed several things fixed- I wanted my gold…read moreplated chain fixed as a link broke, a watch battery replaced, and most importantly a pet pendant containing a beloved dog's ashes resized (the chain part). Everything came back perfect. All adjustments were done to specification, and they were smart enough to adjust the length of my bracelet from both sides instead of just from one like I had asked, which keeps the pendant more centered. I also noticed my gold plated chain came back even more shiny and gold so I don't know if it was re-plated or just polished and cleaned but I love it. Great job! And I believe I spent only about a $100 for all three things which was extremely worth it. Turnaround was about a week and they had a good process to set up the pickup to ensure no one can just take your jewelry.

the worst customer service, actually there is no service. i…read moretried the chat, i get the same message everytime i wrote something, "we will get back to tuou in a few" they never got back, i tried to start an order to a repair, for a swatch watch, i email them because the instructions are very limited to start an order and confusing, i enter the brand and the model, i got an email, asking for a picture of my watch, iemailed it, they asked the same thing twice, then again, how annoying, i do not recomemned this company, i'm in palm beach florida i would have to take the risk of hipping my watch, not knowing if they ever going to respond, they do not answer the phone either. i found a local store, i have an appoinment i will deal with a real person, forget this company, they are horrrible

Caesar's always the best in customer service, jewelry repair. Wide selection of watches and other…read moreitems. I've been a customer for several years, never disappointed.

Please steer clear of this place. It came highly recommended for REPAIR services and upon arrival I…read morenoticed my jewelry was swapped out with a chain completely different than provided. When I asked about it I got a very argumentative statement. Never again. Not to mention it has sentimental value.

From the first day I came with my now husband to meet them after he got my engagement ring made…read morethere, they have been nothing but exceptionally helpful, gracious and very professional. Also I always get a smile and a hello when I walk in. They really go out of their way to help you find what you're looking for. They have a really nice collection of the finest jewelry and have the latest items as well as collectible items too. I go back frequently to see what they get in. I get my ring cleaned anytime I go for free. Their store is roomy and immaculate. They also offer good advice and are very knowledgeable about jewelry and gems. Their service turnout is amazingly fast and also perfect every time.

Amazing jewelry shop. I had a wonderful experience here when my permanent gold bracelet that I've…read morehad since I was a very young girl broke. I was distraught as the bracelet was given to my by my mother when I was very young and hand grew making it essentially a permanent bracelet. My mother has since passed so I was heartbroken when the bracelet broke on a cruise I was on. I discovered this shop offered jewelry repair and brought it in to have it worked on. The owner and staff were extremely helpful and professional. The repair was made on the bracelet by adding extra gold essentially making it a bangle I could take on and off, they even replicated that pattern the bracelet had with the gold they added on so you couldn't tell what was new gold and what was he original bracelet. I am so appreciative of the care that went into the repair of this extremely sentimental possession. Highly recommend coming here for any of your jewelry needs you will not be disappointed.

The folks that work here are kind, realistic in their recommendations and guarantees, do great work…read moreand don't rip you off. They did fantastic work on a semi complex resizing job on a few of my rings, and with a really quick turnaround. Will definitely come here for any other jewelry/watch repair needs!

I cannot recommend Trio Jewelers enough - they are kind, efficient, and more than fairly priced…read more They provided hassle-free repairs for important pieces; I even felt comfortable leaving jewelry which is saying a lot. Get to know the owner Sam, he's a real gem! Absolutely worth the trip.

OMG I loved working with Branden . He is so knowledgeable. We agreed on everything…read more I loved working with him. He is also adorable and the sweetest . I love my two pieces he made for me . Amy Lewis South Orange

My engagement and wedding rings were designed and bought from Yanina & Co in 2004, I walked in…read moretoday, July 19, 2024 to get them resized.... The person working there (Mrs. Miranda) still remembered my first name and maiden name!!! Incredible! She is wonderful! They resized my rings more than 1 1/2 rings sizes bigger for only $80 each. They did it on the premises and adjusted it to my finger as I waited. Hartgers in Wyckoff, NJ was going to charge me $350 per ring !!! Hartgers would have to keep my rings and send it out (guess their guy was on vacation). Yanina&Co is the best, literally! They cleaned up and fixed up my rings as standard procedure! Yanina&Co has strong work ethic and integrity! Best place for trustworthy staff, workmanship, and reliability! 1M stars!!

I went in to purchase a necklace for a little girls christening and explained to Leo what I was…read morelooking for. He was great and found something exactly what I wanted. He was very professional and went out of his way to accommodate me. I was very happy and had a very positive experience. The boutique is very nice, and they have beautiful pieces as well! I will be using Leo in the future for any Jewerly purchase!

All I needed was a small repair. The owner was happy to do it, but he suggested that I go to a…read moredifferent nearby store if I wanted it done less expensively (my piece was not valuable). I was very impressed by this and would be happy to support his business next time I am looking to buy jewelry!

Thank you for the excellent and expedited service on my Breitling watch and the friendly customer…read moreservice!

Vibes in here are terrible. I went in to ask about having stones reset in a ring and was quoted…read moreover 3x what other jewelers ask for. Overall the woman at the desk was rude on top of having very icky energy. I really would recommend avoiding this place.

I've been coming here for gold chains. Very reasonable and makes for great gifts. I've purchased…read moreabout 4 white gold necklaces and probably 6 or 7 bracelets. I have also had them repair watches and make repairs. I am stopping there tonight for a new bracelet. If they don't have something, i know they will help me find it.

I thought I was getting a good deal but if anything I was charged extra - wasnt even happy with…read moreneither of my purchases - strongly regretting all of them now - always do your research before going - don't fall for the calculator trick

I broke my necklace chain and reached out to Wesley Jewelers to hopefully repair it. Kenny answered…read morethe phone and was so pleasant and said I could come by and he'd fix it quickly if possible. I came in at 3 pm he told me he could fix it in about 30 minutes - which he did! I've never had such a fast repair. He cleaned the necklace and it looks great. He was so friendly and nice. Will definitely be going back.

Kenny made my day when he fixed my dad's watch circa 1970. He's an all around nice guy and can fix…read moreany watch if he has the parts. He also took a very tight knot out of a chain. Highly recommend.