This is my 2nd experience with Carvana - first time I just sold them a car, this time I traded a car. Couldn't have been happier with the experience. I previously bought from Carmax, which is great to get to see the cars in advance, but takes FOREVER to complete the purchase. Carvana makes it SO simple and fast and easy! We live too far away so went to the Nashville vending machine. It's old and glitchy but was still a cool experience :) read more

This was my first time doing anything with Carvana, but everything was clear and easy and the rep was funny and personable. He made the whole experience memorable in the best way. read more

Best deal and fastest service I've ever received. Truly appreciate the professionalism, quick response, and smooth experience from start to finish read more

Positives- -Staff was helpful and kind -In and out of the Vending Machine within 15 min -Car was clean and ready to go! -I called and asked about the scheduled time, they had an opening an hour prior and gave it to me! -When there was an issue they always reached out! -Very kind and understanding when I would call to ask a question including "Where is my car?" Negatives- -Vehicle Receipt Date was 6 days late. -No place to pay VIA debit card for down payment, must be through checking account -Constantly running into different [paperwork] issues with something prior to receipt of vehicle -Six days after getting the vehicle, my wife's check engine light came on. (Silver Rock[Warranty Company] given by Carvana waived the co-pay fee due to this issue and is in the process of fixing it though!) -Since my bank was flagged for the large purchase they made me get a cashiers check and bring it instead of just running the account again. All in all, I will continue to buy vehicles from Carvana simply due to the fact that I get extremely anxious sitting in a car dealership for hours and all issues were settled over the phone. read more

Truck came damaged, it spent the entire "trial" time in the shop. The shop said everything was fixed, they were very wrong, If I had gotten time to drive it, I would have gotten something else, no doubt about it... read more

Very easy process, got good result. driver was courteous and prompt. money in the bank next morning, very very pleased with the experience.

Purchase process was easy. Delivery went well. Would give the actual location at least 4 stars. However, the online customer service was less than 1 star. Its just talking to a slower AI, because they have to type your question into their software so AI can give them a reply that they then copy and paste to you. Registration went just about as well as talking to "Advocates", I called out multiple times that they had the wrong county listed for my residence and asked them to update the documentation but they assured me it would not be a problem and their "registration team" would do thorough research to get it right. On drop off, driver also informed me that the registration would be thoroughly reviewed when I called it out. I guess the registration team doesn't know how to google an address to see what county its in, or after multiple customer service contacts there was never anything flagged so they would check more thoroughly than not check at all. Now my only option is visit the DMV at my earliest inconvenience to pay a fee so I can update my information, oh and thats not eligible for reimbursement either. Would've preferred that they let me do it on my own in the first place since that's what I have to do now. read more

Once we researched the vehicle we liked through the app, we had it shipped to the Nashville location. The paperwork to purchase took less than 30 minutes, including the paperwork at pick up. This was our second vehicle purchase from Carvana. The experience is smooth and seamless. We will be back. read more

It was very easy to get the vehicle and have it delivered, the harder part is getting the warranty company to fix the issues your vehicle comes with. I took my vehicle to be inspected and even through I can physically feel the vehicle has issues they told me it's fine. Additionally, the inspection revealed I need new tires and wipes but according to the warranty they still fall within "acceptable conditions" so I would have to pay out of pocket for replacements. read more

Huge selection. Detailed descriptions of vehicles. Up front pricing. Ordering process was easy to include setting up payment plan. Flexible days/times for either delivery or pickup. Due to weather, the delivery date changed a couple of times and I always received notification. The delivery process went smooth and the delivery person was great. Overall, a great experience. read more

Carvana Nashville - My new ride - Car Dealers Near Me - Nashville, Tennessee

The purchase and how easily it was for the car to be delivered. All the questions asked during the purchase online. When the car was brought to my home, the person who brought was so professional and kind. read more

I would be careful before you purchase a car from Carvana. The purchasing process was easy. I even traded my old car in. Four months later, my mechanic found 3 engine mounts and a transmission mount broken. After 4 days of phone calls to Carvana, I was told they could not help me. After research, I found that Carvana sold me the car already damaged but will not take responsibility because their inspection did not catch the problem. Now I am left with a $2000 bill. I also went to my local carvana dealership and they turned me away. Told me that the phone number is the only way to resolve issues. My bad for trusting them and not doing my own inspection sooner. read more

The easiest car buying experience you could possibly imagine. I have purchase several cars over the years and can't imagine going back to a traditional dealership. Seeing your trade value, finance terms, and shipping cost for every vehicle makes shopping easy. read more

We were pleasantly surprised at how quick and easy this was. We did not know that an online appointment was required, so went to Carvana in person first, but they directed us to the online system and we were able to make an appointment for the same day. read more

Some friends told me to use Carvana because it was an easy experience. All you had to do was search for one you wanted to pick it and they deliver it to your door. This is absolutely not the case. I searched for a manual transmission car on their website picked the car and the car is not a manual transmission that I ordered. I went through the order process and they said that there was a $950 nonrefundable fee, which I was OK with because it was a manual transmission but now that it is not a manual transmission they will not refund my $950. The customer service representative that I spoke to was very nice and tried to help, but he said that there was nothing that he could do. Usually when a company makes a mistake. They will take ownership of their problem and make it right. not at Carvana. Do not ever give them any money beforehand because it says in the fine print that you will not be getting it back if it says nonrefundable read more

Great service. zero issues and was best car buying experience I have had. Delivered to my front door.

Carvana consistently offers more than other buying locations do. I've sold two vehicles to them, and both times the offer was hundreds more than any other. Their pick-up process is easy. The only issue I have had is that they changed the pick-up appointment at the last minute which involved me re-arranging other commitments. But, for selling a vehicle, I would use Carvana again. read more

Excellent experience from start to finish. It was an easy process selling our car and the staff was very kind and helpful.

When I cancelled the purchase of one truck with Carvana, and purchased my 2023 Ram 1500 Tradesman, you took $10,700 from my bank account a full three days after I had cancelled the first purchase. The second purchase only cost $890 over my trade in. You still have my money!!! I cannot use that money and you are making interest on my money which you took/stole. This is corrupt in business practices! I can never recommend your company. I want my money returned immediately! read more

Was very good and fast service. The service agent was very nice and helpful. Would recommend caevan to my friends and family.

Everything. This has been the worst experience of my life. They are still finding ways to mess this up. I went online to buy a car on Sunday. I secured a pickup for Monday. I entered my bank details to pay them. I got an email telling me I needed to send them a copy of certified check. I called and was told sometimes that does not work and I need to upload a copy of the certified check. The pick up date was changed to 10.27.25. A supervisor told me we could look to make it earlier when I sent a copy of the check. I explained the reason I selected Carvana was because I thought I could get the car on Monday because I am without transportation. I asked him if we could do anything to correct the problem with the bank payment. He said there was not. I was at the bank when they opened, got a check and uploaded it to them. They said they could not take it because it was in my trust name. They offered a wire, but said that would take at least 3 days to clear. Not sure why that would be the case some wires are almost instant. I had to open a new account in my name and get another certified check. Their system would not take the file because it said it was too large. I had to change browsers to get it to go through. Then the soonest date for pick up I could get was 10.24. Once again I talked to a supervisor and again there was nothing they could do as it is just the first date in the system. Then I looked at the registration and it was for the wrong county (they made some assumption to get county because the city falls in both counties). Once again nothing they can do, I will have to pay the correct county and wait for them to run a reconciliation (once every 3 months) and if they find the discrepancy they will refund me. Additionally, you have to buy the car sight unseen, you can return within 7 days with a refund excluding any shipping fees. This is the worst business model. It is completely customer unfriendly. No one seems to be able to fix anything even when it is their mistake. I spoke / chat with 7 people throughout the process - so far. They are nice but can do absolutely nothing to fix anything. read more

Carvana is the worst company I haver done business with. I purchased a vehicle from them last week and immediately reported an issue with it. They made me go to a repair shop approved by them, the mechanic told me the car was undriveable and still carvana denied the insurance claim. They made me go to another facility and even though the mechanic told me not to drive the vehicle as is, Carvana still denied the claim. They assigned me to an executive resolutions persons MEESH who did absolutely nothing to help. She asked me to go once again to take the pictures like if I had all the time in the world. They are crooks. Don't do business with them. read more

We sold our vehicle to Carvana last week and they issued a bad check and we have still not received payment!!! My mother is a disabled deaf person, and we have reported this to the Tennessee state attorney!!!! DO NOT USE CARVANA!!!! read more

Carvana Nashville - This is how Carvana treats customers!!! - Car Dealers Near Me - Nashville, Tennessee

I loved the transaction to pick and purchase my car as well as trade in my old car. That part was perfect. I was not asked to test drive my car like noted in the information. I found two things that needed repaired and used the 100 day warranty with SilverRock. This process was a bit tricky, as the 7 day swap policy was ending before my car repairs was even done. I purchased on 3/20 and the repairs were finished on 4/8. However, the warning light is still on so it took another call to SilverRock to get approval to take to dealer to see if they can fix it. So now, I take it in Monday 4/13 and hopefully it will be perfect and I can enjoy it for a long time. The only issue I see is that different departments make the process/policy but there are situations where they don't work together and the process can be very customer tasked. It would be nicer to have one place to call and they handle setting up appointments and etc for you. Fingers crossed that Kia can fix the warning light because I am stuck with the car now. read more

Wow that was easy! Our longtime contact at Lexus recommended that we use Carvana and it worked out just fine. Our offer was fair and the pickup was so nice---TOTALLY worth the $40 fee to avoid Nashville traffic and involve spouse following along behind, I would definitely use Carvana again. read more

The overall car buying experience was okay on the app, but that's where the good stuff ends. Carvana called me to confirm my registration address the day before the car was scheduled for delivery. Upon delivery, the delivery driver dropping off the car was nice, but Carvana still put the incorrect address on my vehicle registration, even after confirming it with me the day prior. When the car was delivered, it was filthy on the exterior, like it had just been driven through a muddy gravel parking lot. After having the car for a day or two, I found some issues that weren't listed in the Carvana listing online. One of the front wheels is bent, there's a burn mark on the center console cover, one of the rear tires is torn, the air pressures of the tires were incorrect (which caused the TPMS light to come on. Rears were at 30 PSI and fronts were at 40 PSI), the spare tire was not properly installed (I learned this because I went to put something in the trunk and the spare tire cover was raised up by about 3-4". After taking the spare out, I found trash and the tools for the spare tire underneath it), the interior trim is covered in some sort of residue, the windshield was so dirty on the inside that I could barely see out of it on my first drive, there is some kind of drippings from something on the backseat, and there's markings on the rear bumper from where it looks like something drug/hit the rear bumper. The only issues listed in the online Carvana listing was chip repair in the windshield and some fading on the passenger seat. Doesn't seem they're very honest about their "150 point inspection." I wish it would let me upload the pictures of everything. I will not buy another car from Carvana again, nor will I recommend them to friends and family. I'd return the car and buy elsewhere, but I am unfortunately outside of the 7 day return window, so I'm stuck with a payment for a car that fell way behind expectations. read more

great way to sell your car for sure. Better then CarMax anytime. Only thing I did not like was to drive all the way to Old Hickory town past Madison and go to their office in the ADESA car auction building for getting car inspected and sign off the documents. The office at I 65 and Harding exit would be very convenient for selling and purchasing a car. read more

I bought my car 12/2, it is 12/27 and this far no issues. They gave me the most for my trade-in too, which was the deciding factor for me. An incredibly easy buying process that just cannot be beat. The sales person who helped me upon arrival was thorough, friendly and patient. I would definitely recommend them. read more

Carvana Nashville - Yes, they give you a coin to put in and one to take home. I got a good laugh out of it. - Car Dealers Near Me - Nashville, Tennessee

Got a good offer that easily beat Carmax. The turnover was easy and quick ( I dropped it off at the local Carvana facility). Money was transferred to my bank account the next day. I would sell to them again. read more

Very easy and very professional. Payment was literally in a day. Pickup was within the scheduled time. I couldn't have asked for a better experience. read more

Super smooth service and incredibly easy to sell your car. Offer was the same as online and about as seamless as you can do with car selling. read more

Awesome selling experience! Super quick and easy and their offer was really good! Will definitely use them again when selling a vehicle! read more

I will never buy from this place again. Not military friendly don't understand military licensing or military bases or orders will not except poas from sponsor spouse unless it military poa well I have one from a off base lawyer that's even better then the military the delays are unreal always calling 1 hour before apt to cancel saying they had call out then sending a rude guy to my home that mouth off to my wife also get their cars inspected both cars had issues read more

Easiest transaction ever! Paid me thousands more than trade in offer by dealership. Picked my vehicle up at my house and paid me total of what was offered on the spot. The pickup agent could not have been more professional and efficient. read more

So easy. No issues. Super convenient and quick. The pick up process took less than 25 minutes. Great and professional staff. Seven day return policy. My trade-in process was so simple and easy. I can't say enough good things about my first ever experience with Carvana. Highly recommend. read more

We had a great experience purchasing our car from Carvana in Nashville. The finance department was helpful in getting all of my documentation in order and the pickup from the vending machine was fun. read more

My vehicle got delayed twice. The second time it got delayed after i took an uber out to the store to pick it up. I was told it was ready but when i got there the car wasn't even there. A waste of money for me to uber out there just to uber back home with no vehicle. Frustrating to say the least. Then when I got the vehicle, the brakes were not good. Turns out I needed new rotors. Not sure how this got past the inspection. It was evident the brakes/rotors needed some work. But the warranty did take care of it with no issues. Carvana is cool but they need to tighten up on the delivery promises and fully inspecting the vehicles before giving it to the customer. I would advise anyone to immediately take the car to a shop for a full inspection to ensure everything is ok. Take advantage of the warranty asap if needed. read more

To be honest, I'm rather disappointed. Carvana lauds on their 'inspections' and their 'attention to detail' when pre-checking a vehicle before sale...... they clearly do not. My spouse ordered a WRX. It passed Carvana's inspection with flying colors, it was rated 'immaculate' by their standard. However, upon receiving said vehicle, the undercarriage and everything in the engine compartment was so beyond rusted it was a definite 'return this vehicle' on our end. So we did. I too purchased a vehicle. Mine was a corvette. It too passed Carvana's inspection with flying colors..... only for me to find out that the car has a bad O2 sensor and a bad module..... Carvana simply erased the codes and listed the vehicle for sale. Thank GOD the vehicle was covered under manufacturer warranty because Carvana also refused to refund me the $2k on shipping as well as refused to refund the payment I made after only having the vehicle 3 days. It is clear this company is skimping on quality and merely taking advantage of people. I do NOT recommend Carvana, and if you simply MUST use them, take your vehicle to get a head to toe inspection. Because there is a high likelihood there is something wrong with their vehicles. read more

Awful. Three cars in three weeks and all had major issues. Not to be trusted. 100 point inspection doesn't exist when a vehicle shows up with flat tires. Will never do again. read more

1. Financing options that were offered and selected were not followed through on by Carvana 2. We bought the car and the next day the engine light came on. We took it to a mechanic to perform a thorough inspection and they told us that key components of the undercarriage were so rusted that it was unsafe to drive and to fix other things they found wrong with the car could cost over $5,000. 3. Things Carvana could do better: honor financing options provided and make sure the technology works since that is the primary way identities are checked and the cars are bought; do more thorough inspections of cars traded in so that you put safe vehicles in your inventory for sale that don't require thousands of dollars to fix after you buy them. I am returning this car. read more