This is a great local sports shoe and clothes store that has been in Strawberry for over 30 years…read more We have gone there to buy shoes for running and walking and had always received excellent service. They used to measure your feet but recently my wife and I just ask for our size. They are very knowledgeable about the shoes they sell. The last time we were there, we bought track shoes for my grandson. They checked his size and he found the shoes he needed/wanted. He wore them all through track season and did well. I highly recommend ArchRival for all sports shoes and clothing. Support your local businesses!

An awful customer service experience. The $160 Brooks shoes frayed after 6 weeks. The dismissive…read morewoman behind the counter, and her equally unpleasant male coworker, informed me it was my fault for the way I walk. I pointed out that this had not occurred with any other shoes. They offered me a discount if I bought another pair (fat chance). They also made it clear I wasn't the first person with this issue. Luckily, Brooks Shoes was more responsive.

Loved the store, great novelty shirts, fun ideas. Went to the Fairfax store a couple times and…read morethought it was a small business with some local artists selling their products. We bought a gift for a friend, it didn't fit and we wanted to see if we could quickly exchange for a larger size. That's when the bizarre month long process began. Nobody answers the phone and the emails kept promising help and then nothing for two weeks. We even said hey we'll keep the shirt can we just buy the larger one as it was now on sale. Days would go by and excuses given and we were told we COULD. Exchange the shirt and they would send us a label... now more days and silence. Just odd. The funny thing is their website promises no hassle returns. I'll skip this shopping experience

Shady AF. Website says generous 60-day return policy. I returned my item which was of very poor…read morequality within 2 weeks of receiving it. I got no response for another 2 weeks after they received the item. The only reason I did receive a response is because I had sent three or four emails. Their response was that they would not return the item to me, they would not process an exchange, and they would only give me a 50% store credit. So basically I gave them $180 and have nothing to show for it. They have since stopped returning any emails but it may be that it just takes them weeks to respond to emails. Customer service is terrible, products are questionable and quality. They are not registered with the BBB and have no authentic reviews on their website

I recently visited Louis Thomas looking for a suit for a friend's wedding, and I had the pleasure…read moreof working with Tom. From the moment I walked in, Tom was incredibly welcoming and helpful. He gave expert advice on fit, making sure both jacket and pants were tailored perfectly. He made the whole experience enjoyable with his humor and stories of the shop's 80-year history, and made me feel comfortable and confident in my choice. We had looked at a few other retailers around SF/Marin, but none were as helpful or had the quality of suits available as this store. If you need a suit or custom tailoring, I highly recommend working with Tom at Louis Thomas.

Just visited Louis Thomas to rent a tuxedo and had a wonderful experience. Brianna patiently…read moreassisted with the taking of measurements as well as explaining the jacket/vest styles and accessories. Also observed her engage customers who were ahead of us and she handled each with grace and professionalism. Will definitely be patronizing this shop in the future.

This cute little shop has beautiful clothes. I love the scarf and wrap selection. I bought my…read morefriend a neck wrap here and they were thrilled with it!

I recently visited my cousin in San Francisco who took us to Sausalito for lunch at Scomo's (sp?)…read moreif was fabulous. We went shopping and stopped in Firuze. We were there for quite a while. Tabby was our salesperson who was fabulous in every since of the word. We bought so many incredible items. Next time I visit my cousin, I'll be sure to have her take me there again. I was so thrilled, I sent the owner/manager an email complimenting Tabby. They actually replied thanking me for taking the time to send such a nice email regarding their employee and there store. A must go to when visiting Sausalito!!!! Josie Aventura, FL.

Super comfortable, cute, and flattering jumpsuit. Worn mine several time washes well and very…read moredurable.

I returned an item because it was so small it felt like a child could wear it. (J normally wear…read moresize small but this item was built for someone 4ft tall) I never heard a word back from them for several weeks. So I inquired over email. It's been over a month and they still haven't said a single word. Not only did I pay to ship it back to them, it was a very expensive piece (over $100) plus I also bought other items. I'm very disappointed in this company. Not only for them stealing money from me, but also the fact that there are probably a lot of people that spend all this money on these clothes only to find out they weren't made in the correct sizes that they are advertising them to be. I hope that no one else has to deal with getting taken advantage of, like I did. I would have at least appreciated some type of communication.

As soon as you enter, the interior design of the store and merchandising is pleasant and…read moreattractive. I've bought a lot of their men's clothing over the years, including from their Carmel shop, but I think the women's sweaters might make a nice gift for my wife. The staff people seemed nice, and the woman helping me pointed out a couple of ways we could take advantage of available discounts, etc. She was proactive about getting other colors in my size and did the same for another shopper. We ended up buying 5 things including a blazer for my teen son.

The least helpful staff ever! Uhg What a shame because the…read moreclothes are nice although lately my items have pilled and seem to be much much lower quality. I was helped by a blond woman who lied to me on the phone, telling me that she could take care is something and I drove all the way there and she couldn't. She wasted an hour of my precious time and gas and my issue still is unresolved by this Company which by the way does NOT stand behind their clothing. Just know that if you buy this overpriced brand , they won't care if it pills or seams fall apart.

I had an absolutely strange, demeaning and wildly unprofessional experience with the General…read moreManager, Mecque Turner. Coming from a hospitality background, I always try to give the benefit of the doubt, but I was absolutely floored with her complete lack of professionalism and frankly odd behavior. I see from a number of other reviews, that my experience is unfortunately common with her. I had purchased shoes from their San Anselmo location just over a month ago -- receiving fantastic help by the way at that location. Fast forward 37 days and I noticed extreme wear to the outsoles of my shoes and they were separating in places. I found this very odd for such a short period of usage and I called the San Anselmo shop and they recommended I go to the Mill Valley location for help, which is where the alternate universe service started. Mecque looked at the shoes, aware that they had been used for just over a month, and replied this is not a fault with the shoe, it is a problem with how I walk...something to the effect of 'you do not pick your heel up enough and walk too flat'. Wait, what? Her first response was telling me that the shoe is fine and that I do not walk correctly! My intention was to first just show the shoes to ask if they were defective or if this was just an easily wearing shoe, not to demand a refund or anything like that. Instead, I was told my walking style was defective! But wait, there is more.... I had thought they would maybe exchange the pair for a new one, or perhaps help me find a shoe that might be a more durable one. When I started to inquire about this, Mecque abruptly stated that she was providing a full refund (again, I had not asked for this) and then she stated multiple times that I would be better served going to another store, because, get this, she told me she had limited time to help customers and that I was not the type of customer that she wanted to help. I was absolutely taken completely off-guard and stunned by her statement, but was able to keep my composure and ask if she meant that their store did not cater to walkers? She reiterated that I should find another store and listed off a few stores that I should go to instead. Really super bizarre behavior. With her declaring a refund as my only option, I even asked if the shoe company would reimburse them, and she confirmed they would, as the last thing I would want is to hurt a local business. Anyway, I would like to reiterate that I was super calm and friendly throughout and asked for nothing when I arrived, only asking their opinion on if it was normal for a shoe to wear out after just 37 days. I am writing this note as a word of caution and to reinforce the myriad similar interactions others have had with this manager. It was pretty deflating to have this experience with a business that I specifically sought out to locally support with a purchase that I really could use personalized, friendly help with. Anyway, hopefully she will at some point understand just how shocking and offensive her service is, and really aim to help all customers, not just the ones that meet her specific customer profile.

I really appreciate Chris, Mecque, Jacques, Jo Jo and others for hosting a friendly and welcoming…read moreSaturday morning run every week. I'm happy to support this store just because of the so many free events they've put on. Folks here love running. I'm sad to see many other reviews recently questioning professionalism, but personally I've had nothing but smiles here on a number of Saturday mornings.

The Gap was open today, a holiday that so many stores decided to close on…read more I haven't shopped here in years, and was happy they were open, and busy!! They provided excellent customer service, the staff greeted us upon arrival and we're helpful. I scored three long sleeved shirts for UNDER $25!!!

I was not looking to purchase anything, but I followed my partner, who was. As she was searching…read morethe women's section of the store, I noticed a couple of racks of shirts and pants marked 40-50% off in the men's section. I browsed the racks, tried on a few shirts in the fitting room, and got a thumbs-up from my significant other, then chose four shirts I really liked. I must admit, had I spent more time browsing the store, I might've been tempted to pick a few more items, as there were many items on sale.