I purchased my fiancé's ring in Pienza, Tuscany in secret after she tried it on and said she loved…read moreit. It's an antique: 110-120 years old, Italian red gold, miners' diamonds. When she'd tried it on in the store, it was a perfect fit. Several months later when I proposed, the ring was literally 2.5 sizes too big (she'd clearly had inflammation from the travel, heat, etc. when she tried it on). We also noticed one of the diamonds was ever so slightly loose. We were told by some that it was impossible to size down. I was extremely worried about american jewelers damaging or ruining the ring. The antique gold, the placement of the diamonds, everything was too complicated. Thank goodness we got the recommendation to go to Sausalito jewelers. Their in house jeweler, Paulo, is Italian and holds master jeweler certification from Florence. He did an absolutely perfect restoration. He brought it down over 2 sizes, he gave it a gentle polish, and he was able to adjust the loose ring. He did this work without in any way changing or distorting the original look or shape of the ring. I cannot tell you how happy we are with it. Also, huge shout out to Sam and Aida who work there, did the consultation with us, and who are always willing to give our pup, Pax, a treat. I cannot give enough compliments or thanks to this team.

The quality of the work was impeccable and service was exceptional! Highly recommend.read more

The Sofia Jewelry team is as good as they come! Lucas and team are warm, professional, and experts…read morein their craft. My husband and I brought in a diamond ring that has a ~130-year history in the family. Lucas revolutionized the ring into a new design and setting just as I had requested -- and my family is equally blown away by his work. As my husband and I left Sofia Jewelry with the revitalized ring, my husband said "it's just so nice doing business with people like Lucas." Sofia Jewelry epitomizes quality and care. Highly recommend!

My fiancé and i were planning on going around Marin to get estimates for a simple gold band…read moredownsizing, and we popped into Sofia to inquire. They were very kind and assured us it'd be an easy job, and all in the blink of an eye handed us a slip, told us they'd call us, and shuffled away with the ring. I guess we were doing it here then! We figured it'd be fine, it's always been a very affordable and quick process (sometimes within 1-2 days). Not this time! $250 and two weeks later, we had the ring back (and not the gold scrap that was removed, which I've had given to me by other jewelers after resizing). I think they must have charged us a storage fee for holding onto it for so long! Never had anyone charge that much and keep the item so long. I guess now we know for next time to keep looking!

I've been one of Julie's customers for years. In fact one of the first purchases that I made when I…read morereturned to the Bay Area was one of her baby gem drop necklaces. I tend to prefer delicate pieces, but whether you like simple, delicate or bolder styles, her shop is a delightful mélange of handmade treasures. She's also my first stop for gift giving, as she always has an updated assortment of affordable necklaces, earrings and bracelets that my girlfriends have treasured. About a year ago, I lost one of my earrings, but the one that was left was charming - a golden feather and gemstone. Not one to like to see anything go to waste, I brought in the remaining earring and asked Julie whether she could craft it into a necklace, which she did. And a week ago, when I got around to switching out my dresser, I found the match hiding behind it! So instead of having her dismantle the necklace, I had her make me a bracelet and I got to select the different elements and I love it!

I feel very lucky to live close to this unique jewelry store. Although I've frequented many…read moresimilar shops, Julie Tuton is, by far, my favorite. Her designs are unique and crafted beautifully. Her jewelry is well made and no matter how delicate a piece may be, it will last forever. I find her prices very reasonable.

I recently sold a vintage Rolex at The Gold Drop in San Rafael and had an excellent experience. I…read morebelieve it was Rahel who helped me. What really stood out was the level of customer service. She took the time to thoroughly explain how she arrived at her offer, and I felt the pricing was very fair. She even helped me figure out how to receive my payment through Apple Pay, taking extra time to make sure everything worked properly. She also let me know that they offer free appraisals for vintage jewelry, which is a great service to have locally. The Gold Drop is a wonderful small family business, and the location is very convenient with easy parking right on the same block. If you're looking to sell jewelry, watches, or precious metals and want honest, knowledgeable service, I highly recommend The Gold Drop.

I have worked with Rahnelle and Shalom with the selling of various watches that I have owned and…read moresold to them. They have always been fair in their buying prices and considerate with my situation. I have found them to be very helpful and always interested in what I have brought in and what else I have in my collection. They listen to what I have to share with them regarding the background of the watches and their place in the watch market and my knowledge and professionalism as a collector. They are always very considerate, respectful and caring and always ask if there is anything else they can do to help me. I have been a repeat customer and can always depend on them when I need to sell any of my timepieces.

The woman who answered the phone could barely speak English - I said my order THREE times because…read moreof that - I did not get my guacamole and chips and got the wrong burrito - I called and they blamed it on my husband who picked it up - I had to speak to 3 people to let them know what happened - horrible business people - the worst - never again

"Carmen Q Hinckle is a Bay Area artist whose jewelry fuses elegance with everyday wearability. "…read more"In her studio in Mill Valley, California, she hand-forms each original piece using traditional goldsmithing techniques. She also designs furniture, lighting, and architectural elements. Carmen's designs can be interpreted as landscapes in metal, with a richness and depth inspired by nature. Her intention is to "offer jewelry that encourages each individual to express their creativity through the ancient tradition of adornment." I stumbled across her jewelry line earlier today. I must say I am not usually one to rave about things like this, but she has created a line that is stunning. Her use of color and metal combines a sleek elegance with a hint of casual timelessness.

Had a great experience here. Got exactly what a needed and for such a good price! Amazing!read more

Service , selection and value for your money Amazing service from Shay as first time customer Great…read morebusiness experience for us . Thank you Shay

Well, I know now know what time it is after having batteries replaced in 10 watches…read more They have some very lovely jewelry in those cases.., be careful

Pricing here is extremely inflated…read more I was quoted about $6,000 for a custom platinum setting, which I later purchased elsewhere for $945 including CAD design, appraisal, and third-party verification. When I declined, I was told it would still cost over $1,000 just to set my diamond into a completed setting with no modifications required. I was also quoted $4,700 for a ~5 dwt platinum band. At the time, platinum spot was around $103/dwt, making that pricing very difficult to justify. I ended up purchasing an identical 6.5 dwt band elsewhere for $825, again with appraisal and third-party verification included. This felt like aggressive markup rather than pricing based on actual materials or labor. Communication was also lacking, I was told emails and voicemails had been sent, but I never received either. I would strongly recommend getting multiple quotes before doing business here.

I recently brought some inherited jewelry that needed repair to Mary's Jewelry in San Rafael…read more Rosa examined each piece and gave me an extremely fair assessment of what the repair work would cost. The quaote was very fair and she phoned promptly when the work was completed.

Great jewelry store, honesty, reliable, and reasonable. Can't beat that combination! I highly…read morerecommend.