Food & Quality: The shake was a solid 10/10--perfectly made and not overly heavy, which made it…read morereally enjoyable. Service: The staff was great, and the owner was especially friendly and welcoming, which made the experience even better. Ambiance: The atmosphere was warm and inviting. It's also a nice touch that you can watch them prepare the ice cream rolls right in front of you, adding to the overall experience.

Wow, I know this is a novelty but it really does have amazing taste…read more We ordered the peanut butter blast in a bubble waffles and watched as they poured a thick liquid onto a cold plate. Right there in front of you they chop and mix and flatten your creation to forms your frozen desert and then they begin to start to roll it all into a yummy work of art. Absolutely delicious. The service was great and the store was clean. They have excellent hours of operation, open till 11:00 on Saturday for all of us nigh owls.

The place had bugs our milkshakes not blended and rude staff only good thing there are the ice…read morecream cakes

If you are reading this review instead of getting on the line to order you're already wasted too…read moremuch time. I didn't know what to expect when the suggestion came up to come here, or if I thought I could find anything to satisfy my ice cream fix from the looks of the old school store front. But I'm so glad I was 100% proven wrong, because this is a hidden gem and needs to stay that way to keep lines from forming. As soon as you walk in you could tell there were too many delicious choices to narrow down into an order including pralines and cream, banana nut crunch and bartman. And if something doesn't quite fit your fancy, you can choose to add toppings to your mix from the large variety of options. The line moves fast, and the friendly staff are super helpful and ready to answer questions. The menu also provides favorite concoctions and sundaes. The interior may seem small, but you don't need much room to get in, order, and get out quickly. The only problem is I only had two hands to hold my order as I wanted to try everything.

Only good thing to say about it it's really good and they're very sweet people they treated us with…read moreonly respect and made me feel really good would very much get again I'm so happy it is local to me and very cheap

We really enjoy going to WTS for our ice cream treats. So many flavors and you can try them all…read morebefore choosing. Staff is really nice and gives you nice scoops. Prices are high for the area but the quality and quantity of the products they serve def makes it worth while to go there for your fix! Plus is that the ice cream is made there so its fresh and you cant stop eating .... if your in the need gotta go to WTS today!!!

The best selection of ice cream and Italian ice around! Friendly, fast service and the prices are…read moregreat. We took our whole family and my youngest son chose best - a split small dish of "Sweetest Fish" and "Rainbow Sour" ices, which tasted like a cold refreshing bowl of gummy candies. Yum! The ice creams were delicious as well - try the bluer-than-blue Monster Cookie or the Salty Caramel Truffle. Wish our trip here was longer so we could go back again.

The owner was nice and helpful. They had generous sized milkshakes for the price! Lots of ice cream…read moreflavors and a wide candy selection...everything from my childhood they had which was cool too

Went there to get a hotdog for my daughter. The bun was as hard as a rock when I got home.read more

this place sucks, they should be out of business, there's no reason why i got a blizzard and it's…read morelike a milkshake im disgusted and disappointed

Ralph's has always been a favorite spot of mine, however within the last year i've noticed that…read morethey've grown to be stingy and cheap with the toppings on my sundaes as well as the amount of ice they put in my cup. I asked for Reese's Pieces on my sundae and only got THREE little reeses pieces on top. However, I love this place, and is kid friendly, and everything tastes amazing!

Well I'm going to try and make this shirt and sweet but the flipping psycho manager called the cops…read moreon me because my card declined and it turned out I was a victim of identity theft. She made such a fuss like four cop cars showed up . I was in absolute awe , this lunatic was out in the parking lot going up to my car and writing down my license plate the whole nine. Not to mention the two medium ices she made for my bf and I did not have consistent amounts of each flavor requested we hardly even touched them! Avoid the crazy crazy manager that is here she is so so terrible. All of that and not to mention her dirty words to ya over two medium iced , the total was like 9 bucks .

Pros: -I would say Ralph has the best Italian Ice in Western…read moreSuffolk. I've gone some places out east that have done better and they can't compare to NYC but if you are in the middle of the Island and want some ice, its Ralphs! -There soft serve and Sundaes are also very good, I think there are other places that do soft serve better, but Ralph's is a solid option. Cons: -The location leaves something to be desired and parking is an accident waiting to happen. -Costumer service can be hit or miss.

The attitudes of the employees at this location will be loosing them customers. It is not hard to…read morescoop ice cream and be polite.

This was by far the hardest and longest effort I've ever undertaken to get some ice cream, if you…read morecould even call it that. Not particularly fond of Hershey's Ice Cream, I fought my best judgment and strolled in this joint bearing an Entertainment coupon for BOGO soft cones. The guy working the place was so out of it, he came off as indifferent rather than rude, but in hindsight, he was both. I presented the coupon and he looked at it for a solid minute and a half. Realizing that there is not all that much text on one side of a single Entertainment book coupon, I asked him the deal. He told me that they offered this promo (sans coupons, one would presume) on Thursdays & Saturdays, which I explained was a perennial deal and had nothing to do with my coupon. He then corrected himself and said that it was on Tuesdays & Thursdays; this was all moot, as it was Wednesday--though the sign outside did reflect his amendment. Finally, following an awkward visual stalemate, he ripped up my coupon, and helped another customer. I prodded him if I could still get some goddamn ice cream. Yes, he said, and he SLOWLY putzed over to the decrepit soft serve machine, the expletives emerging from his mouth just as offensive as the sounds emitted by the machine. Never having had the pleasure of sampling Hershey's soft serve, I went with one chocolate and one vanilla. The former was airy beyond belief and the latter sputtered for 45 seconds before shooting out some gook that they passed off unapologetically as ice cream. Fed up and ready to leave, I forked over my $2 and pounded the 2 cones in the parking lot before speeding off completely unsatisfied, not unlike many summer nights past. (It's located within the deli - park out front - but listed various places as a separate entity, so pardon my partly-FTR-fueled initiative)