Their ice cream is delicious, and workers are kind and helpful! The only issue is the place gets super crowded and it's not a very large location, however it is worth it for the ice cream! read more

I've been going to this Cold Stone for years. From their birthday cakes and pies to just a "like it" sized cup, and all in between, I've always thoroughly enjoyed everything I've ever ordered (except that one time I door-dashed mint with peanut butter by mistake... but it still wasn't bad... LOL) Who doesn't love ice cream with just about anything you want mixed it? And my mom is always happy when I can surprise her with a dairy-free option too. My only complaint? Sometimes they give you too much, but how can that be a bad thing? read more

The people that were very friendly. They get you a taste of something if you want it. The place is clean. And the ice cream is absolutely delicious. read more

I purchased 2 Ice cream birthday cakes. The young lady retrieved the cakes and wrote beautifully on the cakes. I will return , the cakes were winners . Despicable me and Oreo cake read more

This location as has been here forever, but recently it's started to reallyyy skeeve me out. Every time you walk from the outside world through this front door the smell you get blasted in the face with is rancid. This SHOULD have been enough to turn around and walk out the first time but my girlfriend loves her ice cream so it's become more of an ongoing joke at this point because it's so gross. Haven't been able to figure out what it was exactly...until today. Now I'm not a big ice cream guy, I really don't like it. BUT I do enjoy a nice shake once in a while. So...I got a shake. The first sip just didn't taste right..I couldn't really figure out what it was but because I'm not an avid ice cream guy I just figured maybe it's the kind of ice cream...after consuming about 1/4 I finally realized that the shake tasted exactly how the place smelt...old disgusting sour milk. Even as I write this review my stomach is starting to turn again. Needless to say I tossed my $6 shake and to put it lightly...have a completely F*CK*D up stomach at the moment. This place has really become more of a joke/disgusting thought that I have no intention of ever returning to. Some of the other reviews mention some possible health code issues as well...consume at your own risk people! read more

been here twice in the past month, the only disappointment was that they didn't have any frozen yogurt at this location but I was really happy with my order otherwise and the staff was friendly even though it was late and I'm sure everyone is tired so what more could I ask for you know? I def recommend this location read more

Cold Stone Creamery - skinny vanilla with chopped almonds in size "like it" - Custom Cakes Near Me - Patchogue, New York

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I called to find out if they had any "No Added Sugar" flavors. They do. One. Vanilla. Always just vanilla. So disappointing. I asked the woman on the phone to ask about other flavors since they were doing promotional flavors. I heard her ask her boss, who told her to look "in the book". Deirdre, the woman who answered the phone, looked everywhere and came back to tell me they didn't have any other sugar free flavors. Let me say that Deirdre went out of her way to help me and should be commended for that. I could hear the other coworkers over the phone and nobody helped her. How does nobody know the answer to that question anyway?!? Thank you Deirdre! You did your job! Deirdre gets 5 stars! read more

It is horribly dirty I can't imagine what runs around there at night The counters, the floors, the cash register, every surface in the place is disgusting You would think after a year of no customers and closures this place would have been cleaned It is more of a risk to eat from there than to walk around during covid. Shame on management for having a store in this filthy condition. read more

I asked for 4 different flavors and the girl was super nice and attentive. She did 4 flavors separately as well as mix-ins. The ice cream was so good. Legit better than dq. Get it! read more

Cold Stone Creamery - Custom Cakes Near Me - Patchogue, New York

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Did not even bother mixing the almonds with the chocolate. Lazily sprinkled it. And look at all that space in the containers. Isn't this a rip off for quite an expensive ice cream? Staff needs to be trained better. read more

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I really don't have any complaints on the service nor the ice cream. My family and I haven't been in this location for a while and we enjoyed our ice cream and smoothie. My only serious issue is the CEILING AIR VENTS. These vents are directly above the work space, food, workers etc. As you can see in a photo I'm posting the Ceiling Vents are all covered in black dust so thick I'm surprised the workers aren't getting any type of respiratory complaints. I'm really surprised there hasn't been violations in this Food Service Establishment. For goodness sake children of all ages come here to eat and you have healthy teenagers working and I'm sure their parents haven't looked into the severity of the issue. I hope some type of management reads this because something has to be done. read more

Cold Stone Creamery - CEILING AIR VENTS, PATCHOGUE N.Y. - Custom Cakes Near Me - Patchogue, New York

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great ice cream and fantastic service. oreo overload is mmmmmmmmmmmmmmmmmmmm. just saying. 100% 100/10 recommend!!!!!!!!!!!!!!!!!!! read more

Cold Stone Creamery - Custom Cakes Near Me - Patchogue, New York

Nice decor, very friendly people...not too good ice cream. Did I miss something here?!? My wife ordered something with a waffle cone and I ordered something from the "signature dishes". The waffle tasted gummy and didn't finish it all. My ice cream, although impressed by the way it was put together, had no taste to it at all. The berries in it were soo cold it hurt my teeth biting through them. Sorry but I could have made a better and more tastier Sunday at home. read more

I love cold stone. This particular one is my local store, and I've always had good ice cream here. My friends and I used to go a lot in high school, and now it's a less frequent treat. My favorite is Cookie Minster and also birthday cake remix! I can never manage to order anything else haha I want to try other things, but I always have a craving for one of those, so I have to give in. This particular store doesn't have much seating, which can be frustrating if you want to dine in, but I almost always get it to go! read more

I used to go here a couple of times when I attended school at St. Joe's. Didn't seem too busy at least in the afternoons. They seem to serve more ice cream and more sugar than in other Cold Stones' like in Lake Grove. Cold Stone is pricey than other ice cream chains, but you get tons of ice cream options and toppings mixed together right in front of you. Cake Batter is the best flavor! IMO. ;) I usually like Birthcake Remix (cake batter, chocolate syrup, sprinkles, a brownie, and graham crackers/pie crusts.) Another great flavor is Strawberry Blonde (just ask for vanilla/cake batter ice cream instead of strawberry ice cream and the ingredients include strawberry, whipped topping, and graham crackers/pie crusts.) Since I also get this in a medium (also known as Love it) it comes out at $5. But it's worth every penny and time.^_^ read more

first of all, the place absolutely reeks. as soon as you walk in you are smacked in the face with a disgustingly putrid STENCH, the floors are so dirty and i cant imagine what else isnt cleaned in there, when we walked in the staff saw us yet went into the back and ignored us for 5 minutes then proceeded to get our small order of one milkshake wrong. super slow rude kids terrible experience reeks of shit NEVER GOING BACK read more

This Cold stone absolutely slaps, totally passes the vibe check!! Me and my wife had the oreo overload and the flavors were wow and we got to meet the owners and they were so nice!! read more

Cold Stone is a chain Ice Cream store that had the brilliant idea to capitalize on homemade type ice cream. They get crowded at this location just like every other location. it takes a little longer because of there cold stone slab. The toppings or mix-ins as they call it which run the gamut of gummy bears all the way to classics as hot fudge. They have a variety of sundae type creations, Malts & Shakes, and select low fat stuff as well as cakes and cupcakes. They have a variety of staple flavors but will also have a flavor of the month. This location for some odd reason i find the ice cream to be a little more melty than other locations. I mean they smash all your requests together on the slab as that is the concept and i suppose to make it not as frozen ultimately this will melt your gooey ice cream creation but something, a little something is off. Not enough to remove a star. Also, I remember they used to sing a song every time you gave a tip. it made the Cold Stone expierience sort of cultish- it's either this location or the chain got away from that. Which in a weird way I kinda miss. read more

These people made my ice cream and put some of it in the cup, and throw away the rest. The blonde haired female worker that didn't give me my full cup of EXPENSIVE ice cream, also had the worst attitude I've ever seen. If I go back to that coldstone in PATCHOGUE, I will go specifically to be just as nasty to them, as they were to me and my family. They need to close the place down for poor customer service. read more

Good coldstone. Always clean. The portions are inconsistent depending on who is working though. Look for coupons with their email club and in the local newsday. read more

Great quality ice cream! I always come here when I crave ice cream The workers are so friendly and the place is clean. Totally recommend this place! read more

So disappointed in watching how a female coworker went out of her way to belittle and humiliate a younger male coworker. This young man was so polite and attentive to a group of customers. Despite the personal constant badgering/criticism and personal attack of calling him stupid he remained focused on trying to please the customer. Disgusted by this woman's lack of work ethics I left the store. I sat in my car and watched this young man finish helping his customers. When they left the store I watched him continue to be bullied and verbally abused by this inappropriate coworker. I then watched this young man exit the store in tears and stand outside a few minutes obviously to regroup. I exited my car and as I approached this young man he said Mam I am so sorry that you were kept waiting. He asked if he could buy me an ice cream for the delay. In further speaking I realized this young man not only cared about customer service he also sincerely cared about people. Shame on Cold Stone creamery for allowing discrimination and unethical treatment of a disabled employee. read more

Hovering around 96 & unapologetically humid, I staggered into CS. Citing an unwieldy statistic from ice cream trucks that seemed to translate to indoor chain sales--"it's very weather dependent -- when it's over 90 degrees, no one buys." It was one of those days that's hazy yet unbearable (well, hazy and THUS unbearable)...a day where you set your a/c @ 62 & it can't subvert 78...one of the handful of days I don't leave my windows down as the sole form of ventilation on my drive home. Regardless, the then-just-debuted "Oreo Cream Filling" flavor tasted like their Sweet Cream variety (aka vanilla) tainted with cookies. This gimmick coupled with fake Coupons (same price without it and apparently merely a form of advertisement for a not-so-popular new attempt at innovation). CS is the only place I use plastic for small purchases, so $4.23 later I had myself a Like It with this charlatan flavor and nothing on top. Service was clearly affected by the heat despite a/c (they had the door open as they always seem to) and taciturn and indifferent, but surprisingly efficient at the mundane task of scooping and not mixing. read more

They always run out of flavors and dipped cones etc - the staff is nice but with creations they don't really mash things up well ie giant pieces. Babylon cold stone is a lot better tbh read more

On Saturday I went to pick out a cake for my little nephews birthday, picked out a specific cake, which had his favorite ice cream, paid for it, and was going to pick it up on Monday afternoon. On Monday when my girlfriend went to pick up the cake, they told her they had mistakenly sold that cake and to pick out a different one. How the hell do you sell a cake that had already been paid for??? Clearly the store is run by incompetent people and the manager needs to be fired( he was essentially hiding behind the teenage girl working that day) read more

Fast, Friendly Service. They are very patient as I take my time deciding which flavor of ice cream, I want. They always go above and beyond help. read more

Excellent customer service! Clean all around. All the flavors are great but my personal favorite is birthday cake remix. If you're craving ice cream and you're in the area, this is the place to go! read more

It was a horrible experience since we got there the place was like a ghost town. No one there, and I know why their costumer service is horrible and not helpful whatsoever. The manager was rude and unprofessional. We ordered a creme brûlée a new item on the menu the girl didn't know how to make it and she said it was just ice cream she didn't make it for us. We ordered the churros caramel crave it was disgusting, old and stale. I will never go back to that place. No Bueno !!!! read more

Wasn't too happy with the selections. Also this place is really tiny. Nicely located off of sunrise highway. But, I felt the service took way too long and the employees were rude. Seek other options for ice cream store. read more

If you haven't been to coldstone you are missing out!!! The patchogue location always has friendly staff that are willing to give you "extra" of whatever drives your taste buds wild! I love this place and which my body could afford to go here for often ;) read more

As a favorite thing in life its hard to review Ice cream as I love it so. There is nothing I would rather have and no flavor I dislike. However recently I made a visit to this particular Cold Stone , not that I have ever been to one before after a game of golf we stopped about 10.00 p.m and entered looking at the menu I see the concept take regular ice cream and mix in lots of choices and mix it on a cold stone, great.So I ordered a menu item which had chocolate and peanut butter mixed in an Ice cream and served in a waffle cone. I was asked what size and chose medium I estimate a half pound cup.I received a cone very large in size with far more Ice cream then the cup I asked for so Im not sure why I was asked. This shop run by young adults 18-23 is a classic example of shop out of control,As I received my cone I proceeded to the register to pay and a gruff young man ring me up. I noticed a large sign at the register stating WE DO NOT ACCEPT BILLS LARGER THEN A TWENTY!DOLLAR BILL!! And I commented What the hell is going on in this country were a store refuses to take U S CURRENCY THE CLERK SAID TO Many COUNTERFEITS really ? I said how can you refuse to accept US CURRENCY THATS REALLY AGAINST THE LAW The clerk looked at me said well we can refuse the customer we don't have to serve them.. With that type of attitude it's a wonder that there is a tip bottle at the register FOR MY SELF I REFUSE TO SHOP WERE PEOPLE REFUSE TO ACCEPT OUR CURRENCY BUY A MONEY PEN LIKE EVERY ONE ELSE OR A BILL CHECKER OR LOOK AT IT IN THE LIGHT IF YOU WANT TO BE IN BUSINESS THEN BE IN BUSINESS OR GET THE HELL OUT FOR ME THIS PLACE IS A LOOSER P.S I could barley eat half the ice cream way to much. read more

Been going there for a week trying to use the gift cards we got from Christmas and everyday day there credit card machine is down only take cash, something snot right there you can manually take credit cards still very disappointed and so out the kids, This a big business doesn't take over a week to fix the credit card machine read more

The staff was excellent and even though it was packed the line moved very fast. They have competitive pricing but I do not mind spending the extra money when it comes to quality. read more

Choc. ice cream, peanut butter added, with fudge on top. Good flavor. Peanut butter looked a little oily. Completely melted as soon as we walked out of the store and overflowed the extremely undersized cup which made a total mess all over everything which ruined the good flavor. Cover on top of ice cream took all the fudge with it when removed. Banana ice cream with strawberries added and fudge on top. Banana ice cream had no flavor. Strawberries became frozen rocks tough to chew. Top took fudge with it. Ice cream completely melted within a few minutes overflowing the cup and making a second mess. Overall first experience horrible! read more