I hit a curb and ended up getting a small slash in my tire sidewall. I did some research online and…read moredecided to go for the first time with Sullivan Tire & Auto. I was able to order my tire online, and request a appointment on a Sunday afternoon. Within minutes of requesting a appointment, I had it scheduled for the next day. I also included a oil change service as well. I went in, gave them the info about my tire, and left. A few hours later they called me letting me know my car was ready. When I arrived I noticed that my slashed tire was still on the car. I went in and explained the issue, and they immediately took action. A simple mistake of doing the wrong tire. That's life, it happens. Within 20 minutes I was on my way. I would return to them again because they put the customer first, and acknowledged their mistake.

Since I was a previous customer, with a different vehicle, ($1200 spent)…read more I had no second thoughts about returning to Sullivan Tire in Dover for a quick screw removal and patch/plug for my less than 10k miles old tire. NOT SO FAST OLD MAN! The good folks at Sullivan told me the tire couldn't be repaired because the screw was too close to the sidewall. What they didn't know is that I knew exactly where the screw was. It was well within the tread. But they REALLY wanted to help with my problem, and offered to sell me one tire, for nearly $400. Installed I assume, or maybe not. So, I took my leak elsewhere. Got it repaired for $40 and made a friend. The man has been in the tire business for decades, and just shook his head when I told him the story. Here's the thing: I never begrudge a man a day's pay, but do not try to take advantage of me. I'm too old and I worked too f***ing hard for my pension to get porked because the rubber merchants had a slow day. Sullivan Tire will reply, bleating their side of the story. And that's fine. I know the truth. Now you do too.

Look elsewhere. I…read morehad these guys put tires on my car in 2024. The person at the desk was helpful and generally pleasant to talk to. They did what appeared to be a good enough job (although the attendant couldn't drive my manual and they finally got a different attendant after they stalled it half a dozen times while I watched in horror). Fast forward 2 years. I happened to be sitting on the ground and could see under my car and noticed one of the tires tread patterns didn't match the others. Upon further inspection, they had installed one of my tires backwards. I had done 10k on the tire at that point. I took the car back and was waited upon by a very unkempt dismissive and rude individual. He not once apologized. He made it sound like it was my fault and how could I not notice for 2 years and that they were doing me a favor fixing it. The tech that did the swap was equally sketchy and rude to my face. They scratched my rim in the process. I've used this business half a dozen times dating back to late 90's. The place is sketchy, deteriorating and I recommend everyone go elsewhere. It's clear they don't care about the customer or the business.

Avoid this place at all cost. Terrible experience. The service was poor, and the facility was…read morefilthy and poorly maintained. We should have walked out at the outset, but it was a Saturday and my daughter needed two tires. From the get-go, 'Austin', the store manager, could not have been more rude , dismissive and unprofessional. The biggest issue was that 'Austin'staff never informed us that their 'tire balancer' was broken and 'Austin' had to go to another store. Instead, we were left waiting for nearly two hours with no clear explanation or updates. The lack of communication was extremely frustrating and showed little respect for customers' time. Overall, this was a frustrating experience, and I would not recommend this location.

Reasonable prices and super simple. I've easily had my car towed here overnight after the…read moreserpentine belt shredded inside my 2011 Dodge Durango. I've also had oil changes here, brake and rotor replacements, and tire services/rotations! They were also able to replace my grey driver's side mirror cover to match the passengers side black mirror cover exceptionally well, as we tried with the tools given but couldn't get it to even budge! Will certainly be returning here for future vehicle maintenance, whether it be emergency or general upkeep!

We were traveling to Portsmouth, NH from Newton , MA before we realized a headlamp was out on our…read more2010 Honda Odyssey van. The staff at this Southebury VIP, assisted me to find the lamp(s)I needed, patiently educated me, to the fact that the headlight contains four bulbs ( two hi beam & two low beam) & installed them, free of charge) all while being very pleasant. I was very pleased & surprised with this great level of service, & felt I had travelled back in time to when a customer used to receive great service from retail locations! Of course, I tipped accordingly,

Came here over a week ago to get 4 new and an alignment. Victor did a great job. Prices and service…read morewas excellent. However, the car seem to vibrate the faster it would go. I managed to get there today. Kevin wasn't very helpful, he didn't want to prioritize my needs. I explained I'm leaving on a long trip first thing in the morning. This is why I planned on getting my new tires well in advance. This issue is on them and I'd appreciate them correct it. He finally saw it my way on got my car in. After an hour and half. He took care of the issue and admitted the tires were not balanced correctly. He did not apologize for the problem or the attitude. He just handed me my keys and walked away. Very disappointed.

Excellent service and very professional. They got my tires shipped in the next day and got me an…read moreappointment the same day the tires arrived. I waited while they mounted and balanced all 4 new tires and I was in and out in less than an hour. The staff is all very friendly and helpful.

Quality work and honest folks, that's all you need in a car repair facility. Friendly local…read morenon-franchise auto repair.

Steve's Accurate Auto saved me (again). With my daughter's older car that needed some exhaust…read morework, knowing that bolts, etc. can be trouble, I took it to Steve's. Was able to get an appointment within a few days. They did the exhaust, and even did a rear rotor that I had trouble with the caliper bracket bolt! Completely competent and honest (always a concern with an older car, nice to know you will get the straight story).

In and out in 3 hours for diag and condenser replacement. They did a quick job and really great…read morework.

Great work, very knowledgeable. I have been going here for almost 10 years and have never had any…read moreissues. Definitely recommend!

Brady was very caring and professional! We went out of his way to help me. I really appreciate his…read moreeagerness to help. Above and beyond. Laraine

I've had multiple bad experiences with this tire warehouse, sometimes you get a good crew and 90…read morepercent of the time u get a terrible one that clearly doesn't want to be there or care about you or the work they do to your vehicle. Have had multiple alignments completely messed up leaving it worse than when I brought it in, I will never go back to this location again or recommend them to anyone.

Worked out great.. had a 11:30 appointment.. told me it would be about 2 hours total.... Which…read moreisn't unreasonable if you realize it's for 4 tires to be removed.. 4 to be mounted and balanced.. and a front end alignment.. people expect them to be in and out like the Indy 500.. All around good experience.. and it was actually quicker than 2 hours.. and happy with the tires the knowledgeable salesman..

Made an appointment to have OEM wheels and tires installed. Wheels were not on the vehicle, I…read morebrought them with me. I was going up in size from 16 to 17 inch. Same exact bolt pattern. Buying the tires from them, which were ordered prior to the appointment. The man who helped me stated that they don't install tires and wheels that are not currently on the vehicle ?! Umm yes you do. They did it on my other vehicle. Asked me where I got the wheels, don't know where they came from or if they fit my vehicle. With a look on his face like I'm an idiot. Umm yes they do. Explained that they came from the exact same vehicle, just not my vehicle. He said we don't know if the bolt pattern is the same. Yes it is, because these wheels came from the exact vehicle as mine. Completely dismissed me because I'm a woman. Was very obvious, acting like I was an idiot. Wasted my time and didn't even bother to listen or help.

"I was completely blown away by the service at Durham Village Garage! I had a major scare when my…read moreengine started making a loud tick-tick-ticking sound and I realized it was entirely out of oil. I panicked, filled it up myself, and called them first thing in the morning for an appointment. They were able to squeeze me into the schedule right away. Instead of just sending me on my way, they went above and beyond. They drained the oil I had hastily put in and did a proper, full oil and filter change. My mechanic, Marc (who is an absolute hero!), thoroughly inspected the old filter for any signs of engine metal shavings to make sure no permanent damage was done. He found no leaks, no mechanical issues, and no shavings, giving me the honest peace of mind that the car is good to go. The ticking sound is completely gone! To get same-day appointment availability, fast service, wonderful results, and a minimal charge was incredible. It is rare to find a shop this honest and efficient. I highly recommend Marc and the team!"

SCAM I got my oil changed here and they told me my engine…read moreharness was completely torn up and they'd have to pull it apart over a couple days to see the extent of the damage. They were naming quotes over $1000 w/o labor costs. I took it for a second opinion to the mechanic my family goes too and they diagnosed and fixed a few bad wires in about 4 hours for 150$ without "tearing apart" my car. To anyone, especially UNH students, DO NOT GO HERE.

we've brought our cars here for oil changes, flat tire, radiator flush, and brake repair - John's…read moreis the place to go! Always efficient and trust worthy!

Honest, diligent, reasonably priced, customer-oriented. My family and I have been trusting John's…read morewith our car repairs for 25 years. We're grateful to have a business like this in our community.