Great service and much cheaper than other body shops but removed one star since it takes a long time to get scheduled but that is definitely understandable due to the post pandemic era we are now in. Prices are lot more competitive than other body shops in the Triangle and excellent customer service from the individual who helped my family. Thank you. read more

Went in due to a recommendation and Steve was response and gave me multiple options on the quote which was very helpful. Good work and the car looks great! read more

Dropped off a spoiler to get painted for my 1997 Bmw M3. It's an aftermarket fiberglass part. Discussed with Mark and left it with the shop to have it painted. Mark told me it would be a 1 day turnaround. Two days later I hadn't heard anything so I emailed. Mark responded saying that the spoiler has pin holes in it from the mold it was made In and will look bad if painted. He asked me to come to the shop so he could show me what he was talking about. So he showed me the pin holes and we agreed that they were going to prep the spoiler(sanding, filler, primer etc) best they could so you wouldn't see the pin holes like before. Two weeks go buy I try and email, call, Facebook messenger, wrote messages on Facebook posts trying to get in touch with them. Never got a response. Finally I just went to the shop and spoke with Stephen. He told me the spoiler was bad and needed prep work done or it would look bad painted and that Mark hadn't wrote up a work order. Keep in mind they are a body shop. Aftermarket fiberglass parts are from molds where there will be some imperfections. It's the body shops job to prep the part to make sure it's prepared for paint. Even told them I would pay extra to get the prep work done correctly.Such a waste of time. read more

Cary Automotive Specialist are fantastic. Steven went above and beyond in repairing my 2011 Hyundai Sonata. His expertise in the field is excellent Could not be more pleased with the service, the professionalism and the great repair. Highly Recommended!! Go to them first! Outstanding! read more

Mark is the best representative of his industry. He's the owner BTW. On short notice he fixed my son's car. When I couldn't manage a ride to his shop he towed the car to my house. He never asked for additional $ above his already low price so I tipped him in appreciation. This is my third interaction with him. Always satisfied. I don't know any other service provider that I would be comfortable calling a friend. Mark is the exception. Thanks bud. read more

Excellent workmanship, great pricing and knowledgeable and courteous staff make this place a no-brainer. I've used them for at least ten years, including the period when my teen driver put us on a first-name basis with everybody, lol. I recently had some rear-end damage that the insurance adjuster put at $3200. I worked with Steven and he did a fantastic job at almost 1/2 that price. Highly recommend this shop. read more

My favorite place to go if you need any kind of auto body work or car body part that needs replacing. Mark, the owner, couldn't be nicer. I have used them for years. read more

I had a fender bender and got 4 estimates. Cary Auto Body was by far the cheapest...by roughly $500. The other places had fancy pop corn machines and Cappucino machines which I'm guessing is why the estimates were so high. This place was no frills but honest. I did have to wait 2 weeks for an appointment but it was well worth it. My car was ready within 24 hours. read more

This business was recommended to me by a neighbor who said they fixed her car 'perfectly' - which is high praise, as she has exacting standards. Not only did they do a beautiful job on my damaged car, Mark McMains and his great crew went above and beyond on service, price, and quality. Their estimate was below that of 2 other companies and I couldn't possibly be more pleased with the work. They were friendly, professional, an excellent value, and did beautiful work. Highly recommend! read more

I had some damage to my front bumper and was referred to Cary Auto Body Specialists. I dropped by, thinking I would need to make an appointment, but they immediately started working on the bumper and had it fixed quickly. I really appreciate their 'can do' attitude. They couldn't have been nicer. I will remember them for any future needs. read more

I had a bumper replaced by Cary Auto Body on a car a year or two ago prior to its sale and had no problems. Recently, however, I took a different car in for an estimate. On a Tuesday, I was given an estimate of $178 to replace the cover underneath the car and reattach the front bumper (he took a quick look at the car parked at the curb). I was told that the part would arrive the following morning and the work would be completed that day. The following Sunday, never having heard from them, I drove by to check on the car. It was parked off the street with the bumper removed. I called the following morning (Monday) and was told the car would be ready by noon. After I received the call, I went to pick up the car and was told that the entire bumper had been replaced due to damage that he hadn't seen. He had gone ahead and purchased a bumper, painted it, and attached it, all without calling me and asking me if I approved of this new work - at a price of $713! I paid it because my daughter would need the car for the summer beginning the next day, and then I asked if he had tried to call me to talk about the change to the work and estimate. His reply? "Hey, I can take it back off for you right now if you want." Totally unprofessional. (I had received a similar estimate for the work somewhere else but had chosen Cary Auto Body because he seemed confident that he could repair the car for much less than the other shop because the whole bumper would not have to be replaced). I have NEVER had a mechanic or auto body shop perform work so outside of the original estimate without first calling me to get my approval. I will not be going back there. read more

I just want everyone to know that Mark at Cary Auto Body Specialists is one of the kindest andmost considerate person I have ever met. My car door flung open on a hill and I could not close it and the people at TAO Auto in Cary told me they did not know how to repair it and suggested Cary Auto but warned me that they were so backed up because of the recent ice storm that I would have to wait quite sometime. I took it over to Mark and he immediately got someone to close the door for me and within 2 days had two new hinges ordered and fixed it while I waited. I can't say enough for Mark and his employees and I will tell everyone I meet about Cary Auto. Sincerely, Kateri Molnar read more

I went through a fair bit of trouble with Cary auto body. They had my car for three and a half weeks. However, they were very friendly, did good work and also took $200 off of my bill for the extended wait time. Would recommend. read more

My experience with Cary Auto Body was a disaster! Here's what occurred. Mark gave me a verbal estimate on repairing rust deterioration on my 1999 Ford Explorer and replacing a rear door with a used one of the same color. He said $800 for a job that will take 2 to 3 days. A couple weeks later I called Mark, told him I wanted to proceed and asked when he could work it into his schedule. He said, "bring it in Monday "(May 19 - a couple days later), which I did and received a written estimate: $857. No problem. Friday (May 23) I called to inquire about the status. I spoke with Steven (?) in the office who reported "they are working on the quarter panel." I asked when it would be done. He said, "Tuesday or Wednesday (May 28)" after Memorial Day This time passed and I called on Thursday (May 29) to inquire. Mark called me back and asked that I come look at the vehicle. I did and it appeared that the only work done in the 6 work days that had passed was to remove the molding that was covering the rusted areas. We looked at the rust damage and we discussed options for fixing it. I readily agreed to the extra $35 he requested. I stressed that I needed the vehicle back by Friday( June 6), three full calendar weeks from when I dropped it off! Mark assured me this would be accomplished. Again, the target date passed. No call from Mark. I called him on Monday (June 9) to say that I would be picking it up. He informed me that it was not done, but that they would be finishing it that day. At 5:00 pm, I drove to the shop. The vehicle was in the shop with body work and painting still to be done. I spoke with Mark, told him sternly that I was not happy about the broken promises and lack of progress. He reiterated that it would be done that evening before midnight. I told him I would be there at 8:30 am the next day, expecting it to be done. This time the Explorer was completed and waiting for me. I paid him the full amount we discussed. The color of the used replacement door was a metallic white. The color of my Explorer is non-metallic white! I will now have another shop paint the door. Needless to say, I will not be using Cary Auto Body in the future. read more