I booked online for my daughter who was staying in Richmond. She found it easy to get to. Shonda was her massage therapist and really took the time to find out what massage would be best. She had a great massage and would definitely recommend Carrytown Massage! Thank you so much! read more

Really enjoyed the massage done by Anthony. He was precise and efficient during the time spent with him. The cost was reasonable and the atmosphere was relaxed and comfortable. Would recommend. read more

I have been searching for a new massage therapist for a while. I called at 3pm, they were awesome and booked me an 8:15pm appointment for a 90 minute massage. Soloman was the CMT and he was awesome. Professional, comfortable atmosphere. I have been suffering from some serious neck and shoulder pain. Perfect pressure and worked all of the right muscles. I scheduled my next appointment before leaving. read more

Highly recommend. Since I moved to Richmond 5 years ago I have tried around 10 different places and 15 different massage therapists. Nothing has compared to Emily at Carytown Massage. My first massage at Carytown Massage was by the owner (accidentally and luckily) and was amazing. I got the monthly subscription because I was so blow away. When I called to make another appointment I was told that he was the owner and he recommended I go to Emily. Since then I have seen Emily numerous times. Every time the experience is amazing. She really does know how to understand what muscles that need attention. After a few Swedish massages I tried a Thai Massage with her and it really was life changing. I can't wait to be able to go back! read more

This is the second time visiting this place. Both times, they went above and beyond to make sure my expectations were met and that I was satisfied. My wife got a couple's massage and I got a massage for a back issue. Both were well worth the money. John Midlothian read more

Really nice, laid back spot for a relaxing massage. The personnel are friendly and eager to give you complimentary goodies like tea and water and an after massage mint! I had a fantastic massage from Solomon. I've been hitting the gym super hard and was so sore and he did a great job working out some of my knots and relieved my tight muscles. Best of all, they have the most adorable spa dog names Paris! She's super sweet and provides puppy snuggles and dog therapy to boot! Prices are fairly comparable to other spas around town and they are very accommodating with scheduling! read more

These assholes changed their number and didn't answer the phone for months. I paid $70 in advance and these assholes are unreachable and won't give me my money back. How untrustworthy are these people. I'd give zero stars if I could read more

I received a gift card for my birthday to Carytown Massage and decided to use it on my day off this past week. It was my first professional massage experience and I really enjoyed it! Olivia was my wonderful masseuse for my visit. She took her time and made me feel relaxed and comfortable. I really liked that before the massage, she let me know what areas she would be targeting and if that was okay with me. The only reason I am not giving 5 stars is because when I went to checkout and use my gift card, the gentleman at the front desk couldn't seem to find my gift card on file or under my account at all. I had to end up paying for the massage myself in full. Later that afternoon, he was able to get ahold of the individual you gifted me the massage and was able to refund the full amount back to my card. I will definitely be back! read more

Mesmerize was awesome. If I didn't have so much PT to complete, I would have gotten a monthly membership.

I came here multiple times and had a great experience each time. Rarely answer their phone during business hours. Called 24 hrs ahead of time and left two voicemails to cancel an appointment a couple weeks ago and they ran my card and will not refund money because they cannot find my number amongst an unreliable missed calls list (apparently they delete voicemails every day). Offered to re-schedule and use it as credit since they already ran my card and they said no. Great at the trade but pretty poor level of transaction/customer service. Plenty of other massage places to go in Richmond that do not rip off semi-regular customers. read more

After two appointments at this spa I will not be going back. Here's why: - The front desk staff was inattentive and consumed with their phone, apart from the moment they took to be patronizing about my 15 minute early arrival. Excuse me for expecting a cup of hot tea and a comfortable waiting area. Clearly, I came to the wrong place. - In both of my experiences at this spa the rooms were absolutely freezing. The first time I thought it was just a fluke. I was wrong. It was impossible to relax and have a calming experience while shivering with goosebumps. The bed also was not heated upon entering the room. So, so cold, the entire time. - The first massage therapist was nice and attentive - great with hot stones. However, the second was physically ill and coughing the entire time. I sympathize with illness and don't hold it against this person, but this is not the experience someone deserves for $90. I hope this isn't the best the Richmond has to offer. read more

Solomon did a great job working through my whiplash and sprained back! I scheduled a same day appointment after hurting my back even more and i felt wonderful leaving out. read more

I really like this place. Have had two good massages, one from the founder (Dave?--can't recall his name). It was a while back. But yesterday, Mesmerize gave me a fantastic massage. You know when you ask a therapist to go hard and then they rarely go much different? Mesmerize really took me at my word and gave me an incredibly therapeutic massage, just as I had asked. It's a no-nonsense set up. You're not paying for over-decorated space; I find that refreshing. Everyone here is pleasant and kind. Grateful this place is around. read more

While I really enjoyed my massage with grace I went there with my husband so we could both get one. They said we had to come back at 1 and so we did I went back and they said he wasn't scheduled for one. So he had to wait and not get a massage. Very disappointing and they didn't offer any compensation for this. Probably won't be back. read more

Great massage! Caroline was awesome. She was very attentive and made sure the pressure was exactly what I wanted. A great session!

I've never written in on yelp to review so I hope you will indulge my chiming in here. I booked a massage a week ago as I knew I was headed into a tough week at work. I've worked all week outside in these cold temperatures - high 30s-40s on my feet in the elements. I'm feeling stiff and rundown and could really use a massage. I let the therapist know that I was feeling stuffy to let her know In advance should I need to blow my nose and she refused service. I'm gob-stopped. I've had my flu shot and am not running a temperature. So that was that. They hustled me out without any offer to assist with a future appointment. I can't even say how very disappointed I am. Facing another tough week and drove cross town to meet this appointment. I feel so let down :-( read more

Scheduled a couples massage we received a confirmation email confirming our couples massage. When we showed up to our appointment we were informed their was only one massage therapist available for a our couples massage. We were asked if we wanted to reschedule, but they were not able to reschedule to a time that worked for us. Was very disappointed in the whole situation. read more

First time massage better both me and my husband but we're on vacation in Richmond and wanted something to get rid of the kinks from a long drive from Charlotte, NC . Carytown Massage was the only place that could get us in last minute and trust me we called like 14 different places. Let me tell you, I'm 200% certain that if we had gotten into anywhere else we would have been disappointed. Solomon is a godsend, I'm not one for emotion or expressing my self, I severely suffer from RBF but after a thirty minute sessions I came out lighter, taller, and beaming. Even my husband who was a little on the fence was super impressed andover the moon with his session. We were only on vacation but trust that next time we are in Richmond we will be stopping I'm again. read more

I will start by saying that I am a serious believer in the benefits of massage. I have gotten massages for over 25 years. Some great, some not so great. The massage experience here here is beyond great! A true escape with long lasting benefits. I have been finally spoiled. From the moment I set up the first appointment with David it has only gotten better every session. David worked with me on my scheduling needs and made my convenience a priority. Always on time and no clock watching. A great environment with great music and comfort. David recommended Solomon for the massage style I was looking for. He could not have been more spot on! Solomon is the most intuitive, respectful, friendly and knowledgable therapist I have ever had. Every touch has a purpose and the energy is positive and in sync during the entire massage. It is a truly reviving experience. He senses my physical and mental stress points and puts me in a stress free state in the first five minutes. Solomon is truly naturally gifted. He has that something else that no training can provide. Of course I signed up for a monthly subscription... The problem is that once a month is not enough.... And that is a good thing! So glad to have this retreat as part of my health regimen! read more

Went today for the first time and was very impressed. Mesmerize listened to my preferences and needs and delivered the best massage I've ever had. Highly recommend! read more

I was visiting from out of town and greatly appreciated the staff's promptness is letting me know if they could accommodate my friend and me. The massage was perfect.. great pressure and loved the aromatherapy in the room. Such a relaxing day! read more

No. No. No. Go somewhere else. First, I had been given a gift cert from a friend who saw they had received 5 stars. When I set up my appt, they insisted on my own credit card # to "secure the appt", even though it was already paid for. Clearly, they want their $ guaranteed. After pushing back repeatedly, they relented. When I showed up, I was once again asked for personal info (doc info/my meds are none of their biz for a light massage and may violate some HIPAA laws). I was led to a treatment pod literally next to the front door. I had to stay silent from her questions until Olivia closed the door so I could speak freely. The "pods" are non private, brightly lit, windowed spaces lined up along a corridor. It's like being in a pet store, but instead of seeing animals when you walk past pods, you see other people getting rather personal treatments. The general use bathroom had no soap. The massage was pleasant enough, Olivia is pleasant enough but the atmosphere and the personal info they "require" is inappropriate. Sure enough, after my massage, I received an email begging for a 5 star review. I'm sure that's how they get the good rating. What a weird place. Go somewhere that specializes in professional level care and making you comfortable, not exposed. read more

I booked a couples' massage. One masseuse was good; the other was pretty lame. We will try someplace else next time.

Just had a deep tissue massage with Solomon. I can't express enough how amazing this place is and how great Solomon is. I've had a seriously painful neck issue for a while and Solomon addressed everything I needed and asked for. I wanted extra firm and yo, it was painfully incredible in every sense. This guy is no joke and I highly recommend Solomon and carytown massage. I'll be definitely coming back! Thank you all! This is a five star facility. read more

Caroline was my massage therapist and was fantastic. She focused on areas where my muscles had the most tension and applied the appropriate tension and listened to me when I suggested more pressure. She was able to get me so relaxed that I fell asleep. I highly recommend Caroline! The rest of the staff was very friendly and helpful. read more

Gracie is amazing. Been training for a marathon and legs were not feeling great. Left feeling a whole lot better. Will be back.

I love this place.! Very welcoming friendly relaxing environment. I have had a couple of massages here. The massages were outstanding. The best massages I have ever had . The therapists were David and Solomon. Both were excellent., very professional and knowledgeable. read more

I had the pleasure of visiting Carytown Massage and I really enjoyed myself. Dave was very kind to me and really took the time to get to know me while I was waiting for my massage therapist to finish with a client. Lauren was my massage therapist and she was amazing! If I could add one feature to my experience, I think it would be great to have a separate room for getting prepared for your massage.Light music, change into robe, and relax before receiving your massage. Other than that, Lauren rocked it and Dave was super nice! read more

Not exactly the relaxing atmosphere. The floor was oily, when you got off the bed you were sliding everywhere. Therapist did a client before me and then came to introduce themselves and hands were still oily (didn't wash hands) Therapist never once asked how the pressure was. Therapist was snifflig their nose like it was running throughout the whole massage! Would not recommend. I have gotten massages every other week for the last three years and this was top 3 worst! read more

Truthfully the best massage I've ever gotten. Not to mention the manager came in early on a Sunday just so I could have an appointment. Dave was very knowledgeable and you can just tell he enjoys his craft. He shared some breathing/mediation tips and has gotten me totally into it. Please do not waste your time going anywhere else! Dave is the best. I go monthly now!! read more