Avoid!!! Walked up to the bar to order food, the waitress told me I had to wait as she was going up to sing a song for karaoke. When she came back, she walked past me and served new customers. When she came back and took my order, she got distracted twice, walking away mid-payment. I asked lettuce not be in my wrap; when I got it, my wrap was mostly lettuce. The wrap came with sour cream; I've never had sour cream that stretches when you take a spoon to it. Gross!!! read more

We ordered take out from here while staying down the road at an AirBnB. The person who took our order over the phone was very friendly, but that's about all this place has going for them unfortunately. We ordered the Tuna Poke Bowl (risky, but it sounded so good so we took a chance). Not amazing but decent flavors and seemingly fresh. We also ended up with 5 different types of tacos, listed in order from best to worst: fish, chorizo, al pastor, cauliflower/black bean, and classic ground beef. The fish was the best by far. A little dry and could have used a touch of salt but overall good flavors and textures. The ground beef was inedible. Our kids LOVE beef tacos and would hardly touch them. When I tried a bite I literally spit it out (like a child, I know, but it was that bad). All the other tacos were fine. Nothing good or bad enough to note. The tacos came with rice and refried black beans. The rice was alright. The black beans were like a thick scoop of cookie dough. Ok in flavor but thick and dry and pasty and pretty unappetizing to look at. I would like to note, however, that we probably should have expected this, as I've never heard of a Mexican named Hugo. Next morning update: my husband and I have each had multiple bathroom trips (we'll just leave it at that ... ), and our children, who refused to eat the food, have had none. Pretty sure that says it all. read more

If this place is busy, keep walking. While it has a lively atmosphere, if you are planning to eat then manage your expectations. We waited for an hour for the food! Now about the food. Don't think of this as an authentic Mexican restaurant. It is a bar with Mexican bar food. Quesadilla is loaded with cheese. Fish in taco was overcooked. Beef barbocoa had no flavor. Shrimp taco was tasty though. Was it worth the one hour wait. Nope. Also not cheap for what you get. Positive was that the wait staff were friendly. Only thing is there wasn't anything they could do regarding food service or food taste. If you're coming for drinks then you'll have a good time. Waste of a meal if you are visiting. read more

This place was great! Food was fantastic and server's were great. Good atmosphere! I had the taco meal w/Mexican corn. read more

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Expensive, food is not authentic Mexican, not worth the wait!!!! Notice the instapot they probably use to cook their food with. Small portions, had burnt corn. We won't come back again. read more

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Not sure why there are bad reviews because this is a great little place. Service (Jessica) was fantastic- friendly, helpful and gave us some great recommendations. I had the Casa Colada cocktail, which was dangerously delicious. We had the chip selection with salsa, queso, and guacamole (the guacamole was very good - i'd go back to get just that alone as an appetizer), a quesadilla with ground beef, a quesadilla with chicken, and a burrito with barbacoa and all were tasty. The fried ice cream was amazing...a must have if you have room for dessert. read more

Took 40 mins for them to bring us chips and salsa. We ordered Mexican coke it was like they were left in the sun for weeks. Food finally came out. Tacos fell apart as soon as you picked them up. Queso cheese dip tasted like cheese whiz with hot sauce in it. Best thing on the menu was chicken wings. Don't waste your time Taco Bell is better then this place. read more

We really enjoyed the food and atmosphere at Casa Hugo. We read a few negative reviews and decided to give it a try. We were very happy with the entire experience. The services was prompt and excellent, our server was obviously local and knowledgeable. The nachos with chorizo were outstanding. The tacos were very authentic. The frozen drinks were perfect. The corn made us decide to go back for dinner the following night and try what we didn't have room for on visit number one. Our new favourite place in Crystal Beach. read more

Quality of food and attention to detail was really poor. Who serves lukewarm enchiladas? Someone should oversee what comes out of the kitchen. Prices were somewhat higher than expected. read more

Though the food was good, the overall experience has turned me away going forward. We put our order in as soon as we sat down and the server came over to let us know that they have run out of barbacoa beef. No problem, however she let us know 24 minutes after we placed our order. This means the server waited that long to either put the order through, or come to tell us meaning once we decided on another option, our order was THEN put in. A chimichanga was ordered with guacamole, and it did not come in the meal. We didn't mind, as it was still great without. We couldn't find the server while we were eating to let her know, so we just left it and ate it without. Once it came time to pay, we let the server know that we did not receive the guacamole and kindly asked her to remove it from the bill. She then proceeded to not so kindly imply that it "would have been IN the chimichanga so.." as if she thought we were lying. I understand busy evenings especially for a long weekend, however service like this is just sad. . read more

This restaurant had zero Mexican flavor. Made a big mistake coming here. Service was great though.

First time trying this restaurant, atmosphere was really nice and drinks were delicious. Food was not good - wouldn't recommend this restaurant. Proteins were dry, and flavourless. Corn tortillas were cardboard. Not worth the price. Won't be back. read more

Waited for table as per policy, wearing a mask. Seated fast by lovely lady. All downhill from there. Local walked in 3 minutes after me, seated himself beside my table and had a drink & ordered food before I was even acknowledged by the server. To be excepted I guess in small Ontario Hicksville read more

Reserved for tonight. Showed up and they were closed. No calls to inform us, no explanation posted. It was not just inconveniencing . The dinner was to celebrate the life of a man who had just passed. Their unprofessional behavior caused more heartache to the family. It was listed as open on the yelp app also read more

Wonderful evening at Casa Hugo last night. Food was outstanding especially the cod tacos! Staff were efficient and friendly. We initially were getting take out due to the storms but as we were waiting in our car for our order the manager came out to tell us the forecast looked promising and would we like to sit on the patio. Now that's going above and beyond!! Will be back soon. read more

Waited so long for opening. Food quality is good. Taste is spot on. Service was good. Portions are small which makes it very expensive. Three tacos, small side of guacamole and coke for $22.00. Ouch! read more

My boyfriend and I decided to try out Casa Hugo as we had only heard good things.. unfortunately this was not the case. We started off with the nachos which were fantastic, then for entrees I got a burrito bowl and my boyfriend got the tacos. His tacos came out cold and were so soggy that they were falling apart as he tried eating them but the worst part was before I could even finishing mixing my bowl my boyfriend had to repeatedly tell me to stop as he started pulling a long hair out from the bottom of my plate. I didn't even get the chance to try my food which was super disappointing as it looked delicious nor did I even get through mixing the other half of my bowl. It was clear that the hair was either baked into the beans or rice as I told my boyfriend to stop pulling before he could even get the full piece out from the base of the bowl (which were the beans and rice). The other half of the plate was left untouched, with the sour cream and salsa spread across the top as if it just came from the kitchen. What was even worse than having my appetite ruined was the way I was approached by the manager afterwards. Our server seemed understanding and comped the bowl which was very appreciated but as a server myself I found the way I was spoken to by the manager very insulting. Not only did she cause me to leave this restaurant in tears, but she also felt the need to passive aggressively explain to me how the hair found in my food was a long hair (my hair also being long) but that none of her kitchen staff have long hair so it was impossible for the hair to have come from the kitchen. This put me into a position to believe that she was accusing me of putting my own hair into the food, on top of that, before the manager approached us my boyfriend also witnessed the staff circle around my plate outside of the kitchen and laugh at the situation which was very unprofessional firstly, but also led me to feel even more uncomfortable. After feeling like none of the staff believed me I looked around to see if there were cameras on the patio and as there were, I told the employees to watch the footage of our food being brought out followed by my boyfriend pulling out the hair from the bottom of the plate. Overall, I am very disappointed in the lack of customer service and leadership skills from this manager (she didn't mention her name but was an older women) and this restaurant is definitely very overpriced for the quality of their food. Usually when I don't have a positive experience I'll re-try the restaurant again. However in this case it's just not worth it read more

Had dinner here last night. Cool atmosphere, nice staff. However, the food was not good. Menu is limited, portions small, taste is very bland. We tried a few of the tacos. They are very small (snack size) and are served on a platter with no sides or topping options. Unless there a complete revamp in menu I won't be back. Cool spot to stop in for a beer, but that's it. read more

This was our first and last time at casa Hugo. We were really excited to see this place close to the cottage we rented. We love Mexican food! We arrived to find a really nice patio set up. Great seating, nice vibe, lots of umbrellas for shade. Unfortunately that's where the good ends and the bad starts. Two of us ordered the tacos and one had a burrito bowl. Let's start with the tacos...hang on while I get my magnifying glass to find them. The tacos are super small. You get 3 but the toppings were sparse and corn tortillas were so small. Maybe 2.5 inches? Flavor was just ok. The pork al pastor was runny and messy but the chorizo was nice. The sides are dry bland rice and a scoop of refried beans that were dry and tasted like soap. Now the burrito bowl. It looked like a bowl of mush and they had forgotten to add the meat so we had to ask. This place is waaaaay overpriced for what we got. We were all starving when we left! Nice vibe, horrible and inauthentic food. read more

I cant begin to sing the praises of Casa Hugo without talking about the food, the people and atmosphere. Now I am a picky eater and I have a thing with texture, but none of this mattered at Casa Hugo. The decor stood out the moment you walked in, the staff greeted my party and myself very promptly and got us seated quickly, I will also say it gets busy fast so either reserve or get here early. Drinks were fairly quick and we had some tough choices to make in the menu. The staff made some excellent suggestions and helped us pick some DYNAMITE food. We ended up getting some chips and gauc, nachos and tacos. A person near us had the soup and it smelled so good I am going to go back later this week to just get that. I've seen people say its slow, its busy, its this or that, but Im here too tell you this is going to be the summer bar of the year. Cheers to the cook, the owner and his fabulous staff! I am coming back for seconds... thirds... and thirty-fourths. read more