An abbreviated version of my experience so you may proceed at your own risk.
I held my baby shower at Casa Mia at the Hawthorne. My husband and I actually met at Casa Mia at the Hawthorne, so we thought that this might be special, to revisit the location for such a special event in our lives. Boy were we wrong.
On my initial phone call with the event coordinator, Ieeta, asked minimal questions. She wanted my deposit for my 80 guests and to not speak again until one week before the event. Unfortunately due to Covid many of my guests declined the invite so I gave her the courtesy of calling with an update. I also wanted to ensure there was no minimum number of people that had to be there as I would have made other arrangements. I was told explicitly there was no minimum amount of people I had to have there.
The Wednesday before the event arrives and I give her a call. I started with the number of people which had dropped to 57, including some children. I was not told the child rate and she did not comment on the amount. When I asked about table linens I was told that they had already ordered the linens for the week and they typically just have ivory and white. When I expressed my disappointment, since my baby shower was Dr. Seuss themed and I would have called sooner, she said she might have blue, red and gold linens on hand and she could use those. I was relieved! I also let her know that we wanted to add the omelet station and cash bar.
Two days before my event, I got news that my friend had a case of Covid in the family and Friday evening the bad news kept rolling in and some family on my side had come down with Covid as well. I was so disappointed but decided to update the venue since we would be short by 13. I called to give them the courtesy to let them know that yet again our numbers had dropped and the attitude I got from the other end of the line was astounding. I was told that there was nothing they could do, and I would be paying for 50 guests regardless of how many people showed up.
On Sunday, I walked into a cold and dark room with white linen tables (apparently she forgot about our conversation about the blue, red and gold)- however it was decorated beautifully! My friends really did their best to make the space work for my smaller than expected baby shower. Well then I found out the bar was not set up/open. My brother asked a server when it would be open to which she replied "oh I don't think that is a part of this event. I'll go find out". She never came back to tell my brother what came of her search. The manager said she would open it up right then. About 5 minutes pass and it turns out the bartender that had been there the night before took the key home. Instead she would take drink orders and get them from the bar. In addition, there was no juice put out until I had to ask. We ate and overall my guests and I agree the food was average. Not great, not bad. We also had to ask for the dessert to be put out.
It comes time to wrap everything up and I get my bill with which I was charged for, you guessed it, 50 adults. No kids were factored into the bill and it certainly did not reflect the amount I had in attendance. Well, as you may know for a buffet you do get to take the leftover food home. They said I was charged for 50 because first of all, that is what Ieeta told me and that I was taking all of that home. The server also gave me quite the attitude when I told her I needed to speak to someone about the bill because it reflected a higher amount than was there. She insisted 50 is the minimum and that is why I was charged this amount. She was of course wrong. On their website it states that the minimum for the brunch menu is 20 and again when I had talked to Ieeta a few weeks back she said there was no minimum guest requirement. The manager eventually came and stated that "well I didn't charge you for the bar". I knew it was a losing battle so I settled up, grabbed our leftovers and got out of there.
Speaking of leftovers, even though the server told us that we paid so much because we got to take everything, we in fact did not get everything. They sent home no dressing for the salad we had left, they did not send the pastries, bagels or muffins, cheese and crackers or the tapenade. Maybe they reuse these for other guests after my guests have breathed over them while passing them in the buffet line? What they do with them is neither here nor there, but the fact is that the argument that we got to take all of the food home is moot because we in fact did not.
I realize that I am pregnant, hormonal, and at times probably in the wrong. However, a business should be clear about their expectations from the start. At the end of the day, I did not get what I wanted out of the venue, but I had a great time celebrating my little one with our family and friends. The money I wasted here is just a thing but the knowledge you now have and getting this off my back is priceless. read more