WORSE MANAGER AND CUSTOMER EXPERIENCE IN VIEQUES!! DO NOT EAT HERE!!
We were visiting the Vieques island for the first time ever and we had experience a great experience so far. We were supposed to go to the Bieke's bistro but when we walked in they said it was closing even though the site said 9pm. Anyhow, we decided to go next door to Casa Nativo even though we had Mama Mia as an option, which now we know we should have.
The service was okay to not be rude to the waitress as she was slightly helpful with her food/ drink recommendations. We ordered the strawberry mojito (which we have tried in the past, and know how it's supposed to taste) and a rum punch along with a shrimp skewer and Picanha as main dish. As we were there waiting, we saw a guy (who we know now he was the manager) walking to the table in front of us delivering food and saying to them, "we forgot your drinks but we working on them" that should have been a sign for us to run. Anyhow, we stayed waiting for our food when we received the shrimp skewers arrived before the drinks, that was unusual for us but we decided to give it a try. We tasted it and you could tell it wasn't cooked all the way but we kept trying to be open minded. When the drinks arrived we tasted them and my rum punch tasted like rum and grapefruit, the mojito taste more like water, alcohol and juice. The waitress took a bit to come back to check on us and we left the mojito to the side to asked if we could switch it. When she arrived she said they don't exchanged drinks, that all they could do is make it better, so we asked try to make it better but adding more juice and alcohol. We also asked how much longer for the Picanha as we had been waiting 30 - 40 minutes and we wouldn't mind cancelling the order. As she responded, "dishes are made fresh on the spot here that's why they take a bit" so we decided to stay put hoping it wouldn't be more than 15 more minutes.
The whole situation was okay until it wasn't and we saw the manager come out, drop off the "fixed" drink on our table and repeated what we had told the waitress about canceling the order if it was delaying even more. He dropped off the drink upset and said, "I was told you were thinking on canceling the food, don't worry I already did it for you" We were shocked on what was happening, why would you bring a "fix" drink if you cancelled our order?! Anyhow, he as he started to walk away he said, "those are on the house you don't have to pay for anything in a rude voice. We just looked at each other and didn't even tried the fixed drink and decided to leave. As we were leaving we started to question out loud, "why would you fix the drink and serve it to us? You canceling the order meant it wasn't even done or far from done? What kind of customer service as an owner you provide to us tourist that make business or you and your employees! As we were walking away he heard us talking and yelled, "I asked you to leave my business unless you want me to call the police!" Meanwhile, we were already standing outside of his restaurant. This overall had provided the worse experience at Vieques and for people like him is that many tourists will decide to not even try his food.
I ask for everyone to share this post because this manager only shows you that he doesn't care about his business enough to treat customers or tourists with respect. Definitely DO NOT try this place!!! read more