***when I called the owner, he accused me that it was all my fault. Didn't ask about the details…read moreand assumed I moved the cones blocking the stallz*** Went for a touch less car was about a month ago. I noticed that self was stalls had cones on the entrance and decided to use the touch less stall. There was a car already driving out of the stall as I paid and got ready to enter. To my surprise, nothing happened as I entered and tried to get the stall to recognize my car. Nothing happened. As I was trying to troubleshoot a gentleman from karmichael came and told me that stall was out of order and we should contact the number for a refund. Here is my shock... When I explained what had happened he said "why would you move the cones and proceed to pay and use the stall. It is obviously under construction" I said "there were no cones blocking the stalls." And explained that I was using the touch less auto wash. No apologies, "just send me your address and details and I will send you a check." Wow, at no point did I act entitled or hostile for my refund but he sure made it clear that I was inconveniencing him. I support local businesses but I will definitely drive 15 minutes out of my way to go find another business. Not worth the quality or price. When you run a small business, customer service and listening to your customer should be a priority.

We sat in line for 20 minutes, hoping to get the car washed. The payment kiosk would not work. We…read moreleft.

I can't believe this company has high ratings... I dropped my car off and walk back home .. they…read morehad my car from 10:30 till 7 pm... He had to drop it off which was fine. The results where terrible... Only the front seat and not really good on the dash just l9ked dirty...then the back seat nothing touched but he wiped the seats down but not all the way....mates were clean but not the drivers side. Still muddy.... The back he didn't wipe the headrest and there was dog hair still on the top of the car he didn't vacuum at all.... He didn't get in the crevices like spoken about on his website..... Didn't bother wiping the headrest or the trunk of the car was dirty.... Needlessly to say it was a lousy job.... I left my car there for 8.5 hours... His excuse was he was by himself but I did make an appointment.. They wanted to correct their mistakes by giving me a wash and wax.... They corrected the interior detailing but the wax and wash again was not up to par. The son Kevin said he could get that done in 30 minutes after he already had my car for 5.hours trying to correct the interior detailing.... I paid $550 dollars with a certificate I could give someone or use it myself.... I don't know anyone besides my son and he doesn't want it .. I don't want to go back to this lousy company and will let everyone know it's terrible. Terrible service and a waste of time

Thank you so much for the car detail and dent removal. My car has never looked better…read more I appreciated the convenience of having my car picked up at the ferry and returned the next morning. Thank you for the honest communication and for following through on everything we agreed upon.

My car is always dirty and I am too lazy to wash it myself. This location happens to be convenient…read moreto places I go regularly. I love that they are open 24 hours and it is all automated, with credit cards accepted at the kiosk. I always go early in the morning and there is never any wait. I like not having to deal with employees or any upsell. It's easy for me to drive in and out without assistance. It is completed relatively fast and has drying at the end. I hadn't been in a minute and went again recently and found that the prices were much higher. I think this will keep me from returning in the future. I understand that prices are increasing everywhere, but I really think a car wash should be more affordable. If my car came out perfectly clean I guess I would be okay with it, but even the cheapest option is not very reasonable. Because this is automated my car only comes out slightly cleaner than when it went in, I get that a car wash machine can only do so much, but for the price now I would really want it cleaner or I will just have to wash it again really soon. I think I will explore other options, but this is still a good option in a pinch.

In short My truck is way cleaner. 95% cheaper than having it…read moredetailed. My truck also needs a new rear-view mirror. Hopefully that's about 50% cheaper than having it detailed. In long It's kind of an odd little lot behind the tire place next to Fred Meyer, but it's a good use of space. 3 lanes, all occupied while I was there. The other 2 rigs looked shiny clean as they left. The pay stations have bollards around them that have clearly been hit by people pulling in, leaning over from the impact, lots of cracks and tape on the pay stations. But they worked well enough. Easy to pick the wash you want and how you want to pay. You can tap the card, which saves reaching over. DO park as close as you can though. You have a lot of pressing and tapping to do and you don't wanna be hanging out your window any farther than you have to. I got the ultimate or deluxe or whatever. $19. Way cheaper than having it detailed, no bout adoubt it. You center your rig, pull in, and wait for the big robot arch thing to jump into motion. Big whirling long-bristled brushes. You get the rainbow soap and some sort of basic wax job. On one pass next to the truck, the brushes were really going, and they kinda go by camera to see how far they are from your rig. Got a little too close, going too hard. The rear-view mirror on the driver's side slammed back against the body hard enough to break all the mounting clips in it. Can't get it back on for love nor money. Gotta get a new one. I'm sure they would tell me it's my fault for leaving the mirrors out and not folding them back against the body, which, admittedly, would have kept this from happening. But I've been through brush car washes dozens of times and never even had the mirror move, much less BREAK. Ah, well. On to the mechanic later this week for a new one.

Great wash. The techs thoroughly sprayed down my vehicle before I drove it through the car wash. My…read morecar got sparkly clean!!! Thanks for the excellent, quick service, guys!

They've always been my go to car wash, but they are even better lately. Could barely recognize my…read morecar after they got this springs pollen removed. Highly recommend! It's worth the drive from Tulalip for me.

Visited this location a few times. Near a liquor store. Car wash is spacious, had what I needed for…read morewashing my car. Water pressure is high so be cautious on older cars as it can peel off the clear coat and paint. Sits a little lower than the main road. Vaccum station also available. Wish there were locations up north.

I have used Brown Bear for years off and on and was reintroduced when I had my truck serviced at…read moreWay Scarff Ford and was given a free car wash coupon. Even the economy wash gets a 9.5.

Review Update 1/9/2024…read more Yesterday, I received a call from Gabriel the manager a few hours after I had left. He was very apologetic and explained that there was a schedule mix up that day and he wanted to make it right. I decided to give them another try and booked another appointment with them for 1/9. I was not disappointed. The crew did a phenomenal job cleaning my vehicle!

Perfunctory work…read more Didn't really try to do a complete job. There was dirt between the door and the car, around the door handles, and next to other trim. Spots on the leather. Didn't dress the leather, which it really needed. There were still large stains on the rim under the hood; we asked them to work on it, but they said they couldn't, as it needs a hard brush to remove and they don't use that. Went home, spent 5 minutes with cleaning wax and it was basically gone. See photo for the before, they wouldn't touch this. This wasn't due to a very dirty car. They allocate 4 hours, but only took a bit over 3 hours, so it's not as if they spent lots of time on other parts. When I got home, I spent about 45 minutes completing the work they didn't do. Overall, a pretty meh job, especially for the price. Not horrible, just meh.

There's a grumpy guy working guiding cars into the wash today at noon. I think someone urinated in…read morehis coffee.

This place is quick and efficient despite the crowded conditions. I have been coming to this…read morelocation for years. The attendants are friendly and professional. Through the years I have seen the same faces which tell me BB treats their employees well. That's always a plus for the community. This location is on the corner of Broadway and 36th St. It is a busy spot and often the line extends out onto the street. You enter from the south east corner of the lot. You have to be mindful of the alley and the business on 36th if you are waiting in line off the lot. When you get onto the lot be mindful of cars going to the vacuums and gas pumps. No matter how long the line it goes quickly. They have two drive up kiosks that do the transactions and regulate the flow into the wash lane. They take cards or cash but they also have a membership for a monthly fee. In that case you will have a barcode decal the machine will scan. The attendants are always close in case someone has a question or problem. This drive-thru wash is one of the better ones in the area. I have not had an issue with car damage caused my the machinery. Just heed the signage and you will be good. Once your wash is done you can park at the edge of the lot near the vacuums and towel off the water the blowers didn't get. Towels are available in a small room off the wash lane. That's about all I can say for a car wash rating. Happy travels.

Wow wow wow! The level of professionalism at this place is unmatched. From the second I first spoke…read morewith Steven the owner I knew that my new Land Rover Defender was in good hands. He is SUPER knowledgeable about cars and what he has done to them and the package that we got was specific to the needs we need for our new car in the PNW. Steven walked us through the whole process in detail letting us know everything that would be done to the car. Is it cheap? No, is it worth it? Absolutely. You don't want a cheap crappy job on a vehicle you're seriously invested into. Highly trained professionals and would definitely send my friends here. LOVE how shiny our new Defender is. She's a head turner for sure! Thank you Steven and the team at Blue Star. Also, love that this is a small family owned business! Always support small businesses when you can please.

Took my work truck to them recently and they did an amazing job! Although they took 15-20 minutes…read morelonger than they expected to finish the detail - they were less expensive than anyone else. I'll be back to use them again! Highly recommend!