Cascades was recommended by a neightor and we are so glad we contacted them. We have a three old unit, so no problems ... just scheduled a regular check up. Our tech, Joe, was really great. Turns out the builder had everything set for a 4 ton unit but we only have a 3 ton unit. Joe made adjustments and the equipment immediately became quieter! Also, the builder had outside air coming in which is NOT NEEDED in a residential building, as doors and windows are being opened all the time. Joe sealed off that vent and the humidity in the house has already gone down a lot. Highly recommend this business. read more

This is an A-plus company in all ways important to me - expertise, responsiveness, honesty, price, trust. Have used them for 18 years and I am always grateful for the peace of mind of knowing I've got a company I can totally trust and rely on. read more

We have used Cascades Comfort for over 20 years. They have both repaired and replaced our heating and air conditioning systems. They are reasonably priced, always on time, and super knowledgeable about the systems they are working on. They are a small, local business which is the kind we like to support. We'd recommend them for all your heating and air conditioning needs! read more

I have been using them for several years for service, and bought a replacement HVAC unit from them. Very satisfied with the quality of their work and their responsiveness. read more

Honest,reliable work. They serviced my 2 zone system for over ten years. They also replaced my old York sytems with new ones in a very timely manner. read more

Cascade Comfort has been maintaining our HVAC systems for over ten years. I highly recommend them.

I've been doing my residential Heating and Air Conditioning business with Cascades for many years. They have always been friendly, punctual, and provide professional services at a reasonable price. They are easy to contact. I will continue to do business with Cascades for many years to come. read more

We've needed Cascade's expertise a few times over the last year -- every time they provide efficient, excellent service. Such a relief to know a reliable HVAC company! Latest instance: A/C unit quit putting out cold air. I sent an email Saturday and got a call first thing Monday morning. Technician came out Monday afternoon and fixed the issue asap, and helped us figure out how to remove a bizarrely installed panel blocking interior access to one of our units. As always, we appreciate the clear explanations, solid advice, and quick results. read more

We had a great experience with the entire team at Cacades from our initial request for a service call for our parents home (we live across country) all the way through to its completion. The team was pleasant to work with, on-time, followed all masking and other COVID-19 protections and kept things neat and clean. They fixed the problem with my parents' older AC unit (vs recommending a replacement. We would recommend them and would certainly call them again, if needed, in the future. read more

Hands down the best company overall that I have worked with since moving to NOVA in 2012. With my own house and rental properties, I have used a number of different services in the area. Without fail, the large companies that you see advertise on TV will only try to sale you a new system and if you insist on repair the costs are exorbitant. During the heat wave one of my tenants AC went out on a Sunday. While I was able to get Snell to come out, they did not repair, told me the blower motor was shot and it needed a new capacitor. The capacitor itself is a $15.00 part and Snell wanted to charge me $350.00. With the motor replacement it went over $1300.00. The guy that came out only wanted to talk about system replacement and kept pressuring me for a decision then and there and became visibly frustrated when I refused. Cascades Comfort Services was able to give me an appointment much sooner, came out on time, informed me it was ONLY a capacitor issue, motor is old but still has life and the charges were much much less. Knowing this, I will only use this company from now on. I planned to replace the system this fall and will go with them for the replacement. read more

My parents use their services and they have always done wonderful work on their HVAC units. They recommended them to me so I figured id set up an appointment from them. They showed up early than the estimation time (bonus points). They were professional and efficient. Fortunately my AC unit had no issues and they did a thorough check and answered any questions I had with sincerity and honesty. I would strongly recommend their services if you need your HVAC unit looked at. read more

Great response time, shows up on time, reasonable pricing, straight up... doesn't charge you for things you don't need! Highly recommend!!!!!! read more

My family and I have been using Cascades Comfort Services for over 15 years now, and we LOVE them!! My brother referred them to us when we moved here to Loudoun County in 1999, and we've had fantastic service from them begininning with the first time we met them. They are prompt, courteous, reliable, tidy, and HONEST. They will tell you the truth about your HVAC system. They will keep your HVAC system in tip top shape and never recommend replacing anything unti the time is right. I have been a local Realtor for over 28 years, and am VERY picky about contractors that we refer to our clients. After the spectacular service we received on first meeting, we have referred Cascades Comfort Services to all of our clients with complete confidence ever since. They have recommended NOT replacing existing systems when they could have made much more $ replacing the system. They have saved our clients thousands of dollars over the years as a result! If you are looking for an honest, talented contractor at a fair price, you won't find a better HVAC company anywhere! - Debbie & Tad Wicker, RE/MAX Allegiance read more

Don't be put off by the ancient, slightly-broken homepage of Cascades Comfort Services -- this is a great family-run Heating/Air-Conditioning contractor. Cascades has worked on my HVAC twice in the past five years. In 2007, they repaired the busted fan motor on my electric AC unit. I got an appointment within three days and Robert (the owner) fixed the motor perfectly. After picking up a new motor at Home Depot and installing it, he decided that it wasn't quite powerful enough for the size of my home, and went out to get a second one (He didn't bill me for any of the time spent driving). In Spring 2009, I shopped around for a contractor to completely replace my Air Handler and Heat Pump. Robert's bid came in right in the middle, but his attention to detail during the inspection process was much higher than the other companies I tried. He went over all my options, including the ones that didn't cost as much. They did all the work in a single business day, and thoroughly cleaned up the area. The new unit (York brand) has worked perfectly ever since. read more

Arrived on time. Resolved my clogged AC drain issue within a couple of minutes. Robert took the time to explain to me how/why it happened, the solution and how to prevent the issue from reoccurring. He answered all my questions and gave me great feedback. Would highly recommend and will be a repeat customer. read more

Patrick was just at my house for a service of the HVAC. He was on time, quick and pleasant. I would highly recommend them. Great customer service when I called too. read more

100% The Best. Personal service from this family-run company. Unlike other companies I've used, they are not trying to maximize their own profit by up-selling; they just provide honest, outstanding service. read more

We have used these guys twice. They are prompt, professional, polite, and reasonable priced. They take time to answer questions, and clean up completely after themselves. read more

July 3rd - air conditioning down. Cascades was the third company we called - next time they'll be the first. The first company - noted that the drain pan was full of water - diagnosed low refrigerant and a coil that needed replacing - suggested cost would be about $3,000 - didn't empty the drain pan of water or get the air conditioning started again - sent a salesman to try and sell us a new $7,000 HVAC system The second company - emptied the drain pan and restarted the unit - noted that the air wasn't being cooled as much as he would have liked, but suggested that he thought the refrigerant was fine. - thought we might need a new baffle but didn't have the part available - didn't leave me with a good feeling that he knew what he was talking about :-) Both these companies charged us for the diagnosis and the second company charged us a little extra for some labor. Then the Cascades guy arrived. He quickly diagnosed that the outside unit coil needed cleaning and alerted us to the fact that our dryer duct was located adjacent to the fan unit - and thus pumping lint directly into the AC unit - not a good idea. He took the time to clearly explain what he had found, how the issue came about, why it couldn't be caused by anything else etc. He then cleaned the coil quickly and confirmed that we had sufficient refrigerant. He did not charge for the diagnosis and refused several times to take money for cleaning the coil. Never going to call anybody else again. read more

After getting a shocking estimate to repair my heat pump by another business, I decided to get a second opinion from Cascades. Cascades repaired my unit for 1/6 the cost of my other estimate. Cascades - you have a new customer. read more

Based on their incredible ratings we called Cascades. Patrick arrived ahead of time which was great for us. He was courteous, personable, professional, and considerate wearing footies to protect our flooring. We explained the HVAC issue we saw it and he quickly diagnosed the problem. Fortunately the problem was nothing more than replacing an aged thermostat and with that the problem was solved. Patrick set up the thermostat linking the system to our phone. This is a small family owned business and we felt lucky to have found them. After trying a few different have services we are now settled with Cascades due to their honesty, customer service, and quality work. read more

Love when you think you have to buy a new AC unit to replace one that is 16 years old and it's just a little part. So grateful for the honesty and great service. Would be a reference any time! read more

We recently had an issue with our HVAC that left us without AC during a particularly hot week. Our neighbor suggested Cascades Comfort, as they had a couple of great experiences with them. It was a great suggestion, and we were very happy with the work and the overall experience. We called late in the evening expecting to just leave a message. They kindly called us back well after hours to setup an appointment. Great! Then they showed up right on time (actually a little early, which was awesome), and got right to work. They know what they are doing, taking the time to explain what was going on, and even giving some tips on how to make sure the unit lasts longer (!!). No sales pitches, no unnecessary work or parts, just a good, honest job well done! I would not hesitate to recommend them. read more

Family owned business. Robert is the owner His daughter sets up the appointments. His son-in-law is also a trained HVAC service person. Very knowledgeable about the technical aspects of HVAC. I am an engineer and he impressed me! Both Robert and Pat are awesome. They are prompt, efficient and above all else, honest. Very clean and tidy, respecting our property, Prior to using Pat and Robert, I used the people who installed the unit. I had one problem after another (this was a brand new unit) Problems usually occurred a week or two after they did their 6 month service. After I switched to Cascade Comfort, no more problems with units! A specific example of their honesty: My AC unit stopped working on a weekend. Cascade couldn't get out to service it until Monday. I found someone who would come out on the weekend. They said the unit would have to be replaced! So I decided to wait until Cascade could take a look at it. Pat showed up promptly Monday morning. When I answered the door he said you are good to go, I already fixed it! They became our HVAC service provider for life! My wife won't trust anyone else with our HVAC. read more

CCS has done a lot of work for us over the years... Not only the annual maintenance on our HVAC system, but they added a second zone for us, and also upgraded our entire system a few years ago... They have always been easy to get in touch with, to make an appointment, and they do good work... We have been using them for so long, Robert, Pat, and Ashley are almost like family. If you need an HVAC contractor, do yourself a favor and call them... read more

A/C went out and Cascades Comfort Services saved the day. When I called I had to leave a message and had a return phone call within the hour. Even though one of their trucks was out of service, they were able to set an appointment with me within 48-hours. It's rare when you have an appointment with a service company and they show up on the dot too! No two to three hour window like most companies. My appointment was at 11a and that's exactly when Pat arrived. He was in and out in 30-minutes and the repair was made at a very reasonable price. He explained the issue in detail and made sure it was blowing cold air again before he left. Quick and painless like it should be! read more

I highly recommend t Cascades Comfort Prompt service, reasonable, helpful and definitely HONEST.

I have used them a few times for various needs over the years. I will continue to use especially after I had them come and give me a second opinion on getting a whole new system. Another larger, competitor told me my upstairs unit was "fried" and I needed a new one at $5k. Cascades looked at it and said all you need is a new wiring harness for $50 and you are all set. Guess what - the $50 solution has been working fine for over a year now! Trust and quality work, what else can you ask for. John P. read more

We have used these guys for years. They have been great as far as scheduling, customer service and above all honesty. We have had a few times where all we needed was a basic, inexpensive fix. The one time I used another company I got ripped off. I have used for HVAC, whole house humidifier. These are good, capable and honest people. read more

Our ac stopped blowing cold air in early June. Given that the ac/furnace system was 20+ years old at the time, we decided just to go ahead and replace it. I contacted five companies, including Sears and Costco. While the Cascades quote wasn't the lowest in terms of price (they were second), it provided the best value hands down. In terms of their work, they were efficient, respectful, and tidy. Prior to installation, response to e-mails was always that evening and the few times I called during business hours, someone answered the phone. Robert, the owner, is low-keyed and patient. He reminds me more of a college prof than a business owner. We've had ac now for a few weeks and couldn't be more pleased. read more

Robert and Pat are both very honest and straightforward. They are always prompt and go above and beyond to make sure I am comfortable with everything. Everything is clean when they leave and best of all I never feel like they are trying to upsell. I would definitely recommend them. read more