I called Honest Air after browsing a local social media group and saw they were recommended by alot of people. I called around 2:30 during the recent snow storm, but main level of my house had no heat as it stopped working. The office manager that answered the phone was very nice and helpful and communicated with me even after calling. The technician, Mitch was punctual, polite, and very knowledgeable. He educated me on a somewhat new system, while making quick work of the diagnosis and repair. All of this, while the service ticket was barely two hours old. Mitch quickly repaired everything and was extremely polite throughout the whole process. They have plenty of payment options (card, cash, or check). The only thing I can recommend is to perhaps follow-up with the customer after their service to ensure everything is still working properly, but that is very minor. I would use them again, 10/10 recommend. read more

My landscaper damaged my outside HVAC unit and Honest Air came out same day to fix the system on the hottest day in a while. Ryden came early and was friendly and professional. They are my go to heating and air company from now on read more

Unfortunately, we needed to replace our entire system and re-do our duct work so we chose to go the mini split system route instead. We are beyond thankful for Honest Air getting us scheduled so quickly. We specifically worked with Dan, John, Gio, and Rob, and from start to finish everything was nothing but great! They were professional, efficient, knowledgeable, and took the time to answer all of our questions throughout the process. The installation of our two mini split systems went smoothly, and the quality of work really shows. The installation took 2 days like they said it would with 2 outside units and 6 indoor units. It's hard to find companies these days that truly care about their customers AND their people, but Honest Air absolutely exceeded our expectations. We highly recommend them to anyone looking for honest, reliable, and high-quality HVAC service! (Any marks on the walls in the pics were not made by Honest Air, just our kids) read more

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Just a word of warning. I have an Honest Air service plan, and had to call them during the heatwave this week in the evening at 7pm to fix a non-functioning dual capacitor on my air compressor (the fan unit outside your house). A dual capacitor costs between $14-25 on Amazon or in Home Depot. They marked the item up a minimum of 980% !!! And that is with me assuming they replaced it with the most expensive one at $25. They also added a $160 service fee, and this is with their service plan where they serviced the unit one month ago. Now I get that it was out of hours, but thought that the service plan included callouts. My mistake. But what they charged for the capacitor was a complete RIP OFF! If I took it at the average price on Amazon or at Home Depot at $17, it would be a 1451% markup! Now I can understand if they marked it up 100% or even 200% (at a stretch) but at 1451% that shows that they are neither honest or fair. I have sent two requests for them to justify the HUGE MARKUP ON THE CAPACITOR, and they have ignored both. read more

Honest Air Heating & Air Conditioning - Shows the invoice with their pricing and the description of the dual capacitor they replaced. - Heating & Air Conditioning/HVAC Near Me - Mt Airy, Maryland

Had another wonderful experience having work done by this company in our homes' HVAC system. Extremely prompt and polite. Their dispatcher has always been super pleasant and was able to schedule an appointment quickly, which was a huge relief. Their technicians were extremely knowledgeable and thorough with their diagnosis and troubleshooting of the issue. Nicolas was great and explained the whole process and did a great job. Would absolutely recommend this company to anyone needing HVAC service or repair. read more

Our 25 year old original Air Conditioner / Heating unit stopped working 2 days ago, just as the tempertures were getting ready to spike with the current heat wave! Every intereaction with your company starting with Kayla your receptionist to Nicholas Jones the technician was first rate. Nick was at our house by mid afternoon, diagnosed the problem, installed the capacitor that was causing the problem and the house was being cooled all within a half hour! Nick even installed a new filter and new batteries in the thermostat and stayed an additional few minutes to verify that everything was working properly. My wife and I could not have been more pleased!! Thanks for all you do. read more

Manager rude and consending. No apologies or accountability for installing a bad part and in wrong location on unit.

These guys are great. They really live up to their name. Great customer service, super nice, willing to address any concerns. Highly recommend a million times over. read more

The tech arrived on time repaired my heat pump within an hour and half had the part on his truck.You can't expect any better than that,......Brad read more

Andrew and Ryan are a couple of great guys. Ryan initially came out and diagnosed a unique multi- level heating issue I was having. Andrew then made a special trip out to my house on a Saturday to discuss the problem and explain the solution when my wife and I would both be home. Honest air showed up on time, performed the work in a timely manner, all at what we beleive to be a fair price. I look forward to working with honest air in the future to upgrade more of my HVAC system. read more

I would give them 10 stars if I could. Andrew, Ryan and the team are simply amazing. I returned home from vacation to a hot house, messaged Andrew through FB messenger and he responded within minutes (on a Sunday I'll add) and walked me through what to check/steps to take. He couldn't solve it without seeing it in person so he put me on the books for 10:30am the next day. My compressor broke - he ordered one and had our unit up and running by 1pm on Tuesday. The service and quality offered by Honest Air is beyond exceptional. Highly recommend - you won't regret it. read more

Andrew answered my call right away last night for an emergency. It was late and we had no heat. He was so helpful and so kind. Helped us to get our heat back on for the night and having someone come out this morning. He is the only one that answered out of the 8 companies that we called(even ones that had after hours emergency numbers), haven't even received any call backs today from the other companies. He was so helpful and it meant a lot as I have just had a major surgery and also had a sick 3 year old at home last night. I have a home warranty that couldn't even offer up emergency services. I am so pleased with this company and will recommend to everyone I know. Thanks for being so kind to us in our time of need. Y'all are amazing read more