There is a lack of communication between the staff to the point where some are receiving orders and…read morenot communicating with each other and thus the orders go unfulfilled. When customers arrive for pick-up, the staff is confused and scrambling sometimes unwilling and/or unable to fulfill the order and taking no accountability. The operations seem messy and irresponsible. They do not deliver what they commit to, and change product and price last minute at will when you arrive to pick up your order. Personally, I placed an order with the daughter, who then stated she was out of product when I arrived for pick-up. The mom advised she'd never received the order and was out of flowers for the day and vases for the day. They then proceeded to prepare a make shift product that was far from what I'd asked, and raised prices from what we'd agreed to. Upon discussing with other people, it seems this happens often at this location. I will be placing a formal complaint with the better business bureau.

First impressions are important! I was on my way to stater bros to get flowers and saw this place…read moreand decided to support a small business instead of a big box store. The young lady had the worst attitude, she didn't say hi, I asked her a couple of questions about the flowers and she was so dry and short. I didn't like the vibe so I walked away without buying anything. Had she been more pleasant I'd probably buy a bouquet. It's important to treat your customers warmly. Aside from this, the selection of flowers was extremely limited.

I had a bad experience with this place, my first issue was that I call 2 days before I go to get…read morepricing on adding helium to some balloons I have and she tells me it's $1 per balloon & if I want to get the balloons from them it's $1.50 so i agreed to just take my balloons since i already had them and told her I would go Saturday morning, I get there & the lady tells me it's actually 1.25 and that she doesn't know who told me it was $1 (with an attitude) when I clearly remembered her voice but she insisted maybe it was another worker since that's Happened before where they had given someone the wrong price which is already bad and if that's the case you should train your employees to give correct pricing but I'm like okay whatever I'm already here. I pick up balloons & when I get home I start noticing how small they are (mind you I had purchased full size balloons) I even blew one on my own and it was much bigger, the balloons even deflated by the end of the party it was truly disappointing because first off you guys give off wrong pricing and then the balloons don't even last and I know the balloons I purchased were not the problem as I've used the same brand before and had no issues. DON'T recommend this place as it's not good quality in their products or their service. (Photo attached - the right one is the ballon they had just inflated for me, the left I inflated my self)

I had a very bad experience , I ordered a flower arrangement for my aunts funeral , she told me it…read morewould be a medium size one for 160 dollars , once it arrived to the funeral home I was so embarrassed it was so tiny , nothing compared to what my sisters paid for theirs (same price and way way bigger ) I didn't go in person (I ordered over the phone ) and they were gonna deliver it so Om assuming they didn't even care since o wouldn't see it till I was already there .... I will never order from them again .

Looks like they are really changing the place. Didn't realize they have been there for 28 years. I…read morethink the owners children are taking over and putting a new look with more update or modern arrangements. I took them two things from online and they duplicated with no issue, made them Better than the pictures I think.

I was looking for hydrangea's and this was the only florist that had them available. The lady that…read morehelped me reminded me of my tía and she was very sweet and helpful in how she came up with a way to arrange the stems I picked out. A hole in the wall florist with just enough of flowers for any occasion. :)

Do not go here if you want to waste your money. I went in for a corsage showed an inspo picture and…read morewhat I got did not look like the picture. Besides asking for a light pink flower everything was off. I went back and very politely let her know I wasn't happy with it because it did not look like what I ordered. She was rude and "tried" to fix it but made it worse. I told her to leave it as is. While I'm there someone else picked up their corsage and she was very unhappy as well. Don't offer corsages if you don't know how to do it. Also don't have a business if you're gonna be rude. I did not come in there being rude at all and she was very rude then went to the back talking crap about me with someone like I couldn't hear them. I put pictures for reference. Oh also the flowers were damaged, according to her that's how those flowers are

I was limited on time & money and they really worked with my budget and were so quick to create a…read morebeautiful bouquet I am so happy with the arrangement. Very good service will be back again

Veronica was polite and somewhat helpful. I placed an order and bought some foil balloons aside…read morefrom the bouquet. First, Veronica was not at the store. My foil balloons were defective and she is the only one to give me refund according to her store clerk. Then my bouquet balloon had an air leak and she didn't have extras to replace it. Lastly, my order was incomplete and I had to drive back to pick the remaining of my order not to mention it was not the most affordable. I'm all about supporting small business but service quality is a must and I was disappointed. Last but not least the color of balloons didn't match and it still had an air leak even after store clerk replaced it.

Gloria took my order for a large hotwheels theme star pinata for my son's 10th birthday party…read more They called me as promised to let me know that the pinata was ready for pick up. Happy with this purchase and recommend them!

Unprofessional business!!! they hung up on me after getting yelled at for not needing a rental. I…read morefelt like I was going to get hit over the phone! After apologizing for the inconvenience I was told to stop playing games, by the woman owner. Wow! I have never been so disrespected in my life! I can't believe this place is still open. It's over priced in just about everything so I would recommend going somewhere else, check your local penny saver for better party rentals deals!!A previous time here, Just for blowing up 8 latex balloons I brought myself the owner charged me $7!!! Not to mention she popped 4 out of the 12 I brought and didn't even offer to replace them. Never again! I will make sure to tell all my neighbors in the area to go somewhere else instead. zero stars!

This is the best party rental place around. They are our go-to's for table and chair rentals. The…read moreservice is amazing and the owner is always willing to work with my schedule. I

Thank you to "Francis Party Supplies & Rental's" for your service my family and I had an event and…read morewe didn't know it was gonna rain and we needed a 20x20 canopy to cover up the mechanical bull for this kids the day of not only was we able to book through Francis party supplies a few hours before our event begin this is my go to company

Very friendly and prices are good. They also deliver that's a plus. They will also pick up the next…read moreday for you.

Called them to order flowers Very attentive asked for prices and right away the sent me pics we are…read morenot close to the areas but they knew we wanted to send them to a loved one and I did ask for how much for delivery they said 5 because it was around the corner and not far I went ahead and ordered once it was time to pay for my order they changed the price I didn't mind because I know things are expensive but I think it's better to be honest and not be greedy with your customers who want to be loyal.Overall they did a great job with the flower arrangement

Great thank place for flowers! Good selection, prices are fair, and customer service is great.read more