This was the absolute easiest experience. Sammy (the most helpful Apple associate ever) made this…read moreexperience easy, fast, and enjoyable. She quickly diagnosed our problem and prescribed the solution. Sammy has ensured our future as an Apple household. She's worth her weight in gold!

I made an appointment two hours in advance for 4:30 PM For a screen repair. As soon as I made the…read moreappointment, I walked inside and asked if they could take me two hours early since I was there. They asked what I was there for I said a screen repair and they said I will have to wait and come back at my appointment time. I walked around the mall and sat on a bench killing time for two hours. Then I came in at my appointment time at 4:55 and then they had me sit for another 30 minutes after checking in only to tell me that they are not able to take me for a screen repair today. The manager was there and said he couldn't even make an exception. Entirely unacceptable for them to have the time available on their website to book an appointment for a screen repair and for their employee to tell me to wait all that time for my appointment knowing what I was booked for, just for them to tell me I can't get it done today because it's too late and they are too busy. If they were too busy, they shouldn't have told me to wait. And if it was too late, the appointment time shouldn't have been available. That was a complete waste of my day. Not to mention, I live 35 minutes away. Unreal.

TL;DR take your business to any of the real Verizon stores. These people know nothing about…read morecustomer service. I first tried to visit this Verizon location on my lunch break to inquire about upgrading my damaged iPhone. I arrived at 12:05 and there was a note written on the door that they were on break until 1:15. The store had only been open 2 hours at this point, and I'm not sure why they would close when people are likely to visit during their lunch hours. Reluctantly, I returned after work to try my luck again. Honestly, I wish there'd been another note on the door. I waited 20 minutes and was never even acknowledged. Not a wave or a smile or a "be with you as soon as I can." The one person working had no sense of urgency. The man ahead of me in line eventually left (which gave me a little hope I might be seen) but then returned 10 minutes later. I finally gave up when the sales associate and the person he was assisting were showing each other pictures back and forth on their phones. She must have had a great experience. Myself and the other man waiting did not. I am so unbelievably frustrated that I spent so much of my day trying to give money to a business that is very clearly incapable of helping me. I drove to my regular store on Charlotte and was greeted immediately but had to make an appointment for tomorrow because I'd wasted so much time at the West End location. It's also worth mentioning that this is an authorized retailer and not an actual Verizon storefront. I understand the economy is what it is and people are struggling to maintain a staff. Maybe this employee isn't paid enough to care. And if this was the owner, he should sell this franchise to someone else because he knows absolutely nothing about customer service. Verizon should be ashamed to put its name behind this business. I will not be returning. It's clear the only reason they have the new iPhones in stock is because they have no clue how (or will) to help people purchase them.

Thankful for the outstanding guidance and customer service received here while on a Nashville…read morevisit. Adam was terrific, as my phone needed a screen protector, and he explained why the liquid glass option was the best for me long-term. He convinced me of the decision, and then promptly installed it within a 15-minute period, surprising me with his efficiency and assistance. Strong recommendation for anyone who is seeking mobile phone advice.

i don't ever usually take the time to write any sort of review online but holy shit did this make…read moreme do it. fixed my shattered iphone screen for $180 and it busted my face id. had to get a separate appointment with apple and pay to fix it AGAIN. just because they're fast doesn't mean they're worth it.

I was told by the Apple Genius Bar, the phone was beyond repair due to water damage and a cracked…read morescreen and they wouldn't touch it. I stopped by the Cell Doc as I had nothing else to loose, he had the screen fixed and the phone in perfect working condition in about and hour. Also for about $60 less than a normal screen repair at Apple. I am grateful for the service provided and his expertise in the repair of the phone. I will use them for any additional Apple repairs needed.

great helpful staff i've been there numerous times and they have helped me with no problems and it…read moresaved me a lot of money

We have had three instances where a chain fix it shop could not repair our phones. Some of that was…read moredue to a lack of parts, others were due to long delays. These guys came through every time. Service was completed within hours of walk-in. There were three cases involved. One was a cell phone that partially drowned in water that they took care of right away. Another was a cracked display. Finally, one phone lost its power up button. Cost of repair was reasonable. It was good value given the speed and quality of service. Whenever anyone asks for a recommendation for repair, we send them here. Bye-bye corporate shop with restrictive contracts for limited companies.

People working there are too busy watching movies on their phones to greet us when we walk in. So…read morewe switched. It was kinda the last straw.

I went to the AT&T store to pay the bill and the employee there was definitely something one thing…read moreis that he said that they needed an ID to get to the account and that the person who is in charge of the account had to be there and that they don't except cash so he said ONLY CARD I go back to pay by card and still i could not pay the bill so at last I wasted my time on this employee that did not let me pay the bill