Update: I received my dream mattress, foundation, bed frame, & waterproof mattress cover and I just had THE BEST sleep last night. I am so very satisfied with my Casper purchase- definitely worth the investment for my sleep health. Again, Michael was so great with keeping me in the loop with communications on delivery and ETA. I highly recommend checking out this Casper store. I've experienced nothing but excellent customer service! read more

Casper Del Amo - First Floor of Del Amo Mall - Mattresses Near Me - Torrance, California

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Edwin was an AWSOME sales associate! Can't wait to sleep on my new bed! Bummed they didn't have sheet color I wanted but I'll survive lol read more

I was sent to this store by Kelly & Edwin was incredibly knowledgeable about the products and took the time to understand exactly what I was looking for. He patiently answered all my questions and provided helpful recommendations, making the entire process smooth and stress-free. What impressed me most was his genuine commitment to making sure I was completely satisfied with my purchase. Even when I had a few follow-up questions after the sale, he was quick to respond and provided outstanding support. It's clear that he would go the extra mile to deliver exceptional service. I will definitely be a returning read more

I purchased two of the original pillows which I tried in store. I was looking for a pillow that was soft but moderately firm and still maintained its shape. When I tried the pillow in store (the queen size) it felt like exactly what I was looking for. However, when I brought them home and removed them from the packaging and allowed them some time to expand, it didn't feel like the showroom one. I felt it flattened right away. I don't know if it's because of the king size and maybe the insides were more dispersed compared to the queen one.. either way, I think it should feel the same whether a queen or king. Unfortunately, neither the store or virtual customer service can offer an exchange. I understand the reason behind not accepting opened pillows, for return purposes. I just wish there were more options to resolve the potential quality issue of the pillow. Showroom employees were all very nice and helpful so my gripe isn't really about that, just to clarify. read more

I am super impressed with the customer service. Michael was super attentive and answered every single question. He understood my husband and I were shopping around and still provided a private bedding tour that was very informative and exclusive to only us. Michael understood that when customers come into the store they are investing thousands of dollars so he never rushed us or forced us to purchase. Instead he was patient and let us come to our own decision. We ended up with pillows, sheets, an original mattress, and pro adjustable frame. read more

I was in the market to purchase a new mattress. I had my mattress for a little over six years, and I was starting to develop back pain. I primarily went to Casper because I heard about their novel technology and 100-day-trial money-back guarantee. Isaiah assisted me. He was fantastic. He is knowledgeable about all the mattresses available at Casper and asked me critical questions to align my needs with their products. I asked questions about competitors such as Purple. He encouraged me to check them out and highlighted what makes Casper's products unique. I took his advice and checked out Purple. Let me tell you, the experience was night and day. Their associates gently approached me and asked me if I needed help. The information was very generic when I told them what I was looking for. I kept trying to understand why I should select their product, and their associate kept telling me it was all a matter of preference, which I can agree is part of. However, I know the technology behind mattresses matters. Ultimately, I decided to go back to Casper and chat with Isaiah. After careful consideration, I purchased The Snow Max. I've had it for almost a month and a half, and I'm getting the best sleep in my adult life. If you need a mattress, consider Casper in Torrance. Ask for Isaiah; his knowledge will blow your mind. read more

Great customer service. I went in looking for bed sheets and was able to find everything I was looking for!

FINALLY A PILLOW THAT ACTUALLY REALLY WORKS! After staining my neck during rigorous exercise last year, I've been changing our my pillows like they were going out of style. I feel like I've tried everything from soft to firm to memory foam etc. Couple of them seemed to help relieve my neck pain but after about a week or so my neck just went back to feeling pain. Mind you, the pain affected practically every part of my life. Work. Play... You name it. A couple weeks ago I walked into the Del Amo mall and into the Casper shop. Christian, the salesman helped me out. He was extremely knowledgeable and I could tell excited about the company. He pretty much knew everything there was to know about each series of products and was able to convince me to try them out. Lo and behold, I found something immediately that seemed to relieve some stress off my neck. I'm not going to lie, there was some sticker shock because these products are not cheap. But very very very glad I decided to make this purchase. I purchased one of their Casper Hybrid pillows and for real, I haven't woken up in pain since. At first I thought it was going to go bad like the other pillows but it's been staying true ever since. If I'm not mistaken I'm going on 3 - 4 weeks now. Seriously, if you have some sort of pinched nerve neck pain or just want to have a really really good pillow. You should definitely treat yourself to this luxury. It'll change your life. No joke. One of these days, I'll save up enough money and get one of those mattresses. Not exactly sure how much but I just know it'll set me back... But I'm going to need to make that purchase one day because I am sure it will change my life. Going to Casper and change your life. Ask for Christian, he'll know exactly what you need. read more

awesome help with the sales people! they were both super nice patient and knowledgeable with the Casper products! loved everything but left with the best selling pillow! read more

Cooling pillows is where it's at! I went in just to browse and was sold when they let me trial their new pillow. I liked how I wasn't pressured into buying anything it was just an organic conversation about what they had. read more

I had questions about which mattress was best for me. Thania welcomed me as soon as I walked in and told her I wasn't sure which mattress was the right fit for me. She asked me questions and was very informative in all of the mattresses that were out for demonstration. She was very friendly and I would recommend to anyone who needs a new mattress with excellent customer service ! read more

We entered the Casper Mattress store in Del Amo Fashion Center as part of our research for purchasing new mattresses. The Consumer Reports reviews were positive which suggested that Casper should be considered. We did not intend to make a purchase on that day as this was only the second retailer visited. We ended up buying three mattresses, two adjustable frames and mattress covers. The reasons were many. Michael, the sales associate, was knowledgeable, patient, and applied no pressure. We tried out the mattresses by laying on them for 45 minutes plus and found them to be very comfortable and supportive. The mattresses met our different needs. My wife has adult-onset scoliosis which causes her severe back pain. Having the right mattress can make a great difference to her ability to rest with minimal discomfort. The Nova mattress was a good match for her. For me, the cooling Snow mattress satisfied my requirements as I tend to get hot in bed. Consequently, we didn't need to look any further. The pricing was competitive, and Michael was very helpful in finding and applying all available discounts. We placed the order, and the mattresses were delivered and setup at our home about 2-weeks later at no additional charge. Haul away of the old mattresses was also included with the service. All in, we are very happy with our new mattresses and the service and support from Casper. read more

Came on 12/27 around 4pm to this store SPECIFICALLY and was basically told to leave and come back later. Apparently "an order was being placed" Hire more employees? Or maybe put a sign somewhere on the door? Does the store only accommodate one group at a time or one person at a time? Does it take two employees to place an order? So many questions! Not a great feeling being told to exit a store that is open to the public. It genuinely felt like the girls working behind the counter didn't care to help us out. Do better! read more

My experience at Casper in Del Amo Mall was great. They have a variety of items for everyone. I purchased two Hybrid pillows and my sleep quality has been amazing. Not to mention the customer service is amazing and they always attend to your sleeping needs. I'm going to purchase a bed soon and having the ability to try them out before you buy is a great plus! read more

By far one of the best experiences I've had. Isaiah and Thania were so helpful, friendly and customer service oriented. They made the purchase experience seamless and provided detailed information and answered our questions every step of the way. Very insightful and knowledgeable. Will be recommending my friends and family to purchase their mattresses here. Thank you again! read more

Joanna was super awesome and friendly during my visit to this location. She answered all my questions about the pillow and mattress I was interested in and informed me about the functions, warranty, and trial period with no pressure to buy at all. She gave her own personal input and was knowledgable on the subject matter. I went with the Hybrid pillow and I am looking into the Nova Hybrid mattress for later. She assisted me so well today and let me know about sales and discounts to help me further. I can't wait to test out the pillow. Definitely talk to her if you need help with choosing the correct product. read more

Casper Del Amo - Hybrid Pillow - Mattresses Near Me - Torrance, California

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We recently purchased two mattresses from Casper at the Del Amo store. The sales rep Annaya was knowledgeable, friendly, patient and overall a pleasure to do business with. Great personality! We hope to do more business with her. Anita read more

Passed by Casper at Del Amo Mall and decided to test out their beds after family recommended them, and I left as a happy customer! Thania was super helpful and kind during the process of selecting our bed. We loved that she helped make sure we got the best deal we could! Would recommend coming to this store and talking to Thania for your mattress needs! read more

Our experience was absolutely beyond our expectations. Isaiah, who assisted us, was not only incredibly knowledgeable but also genuinely helpful throughout the process. We couldn't be more satisfied with the entire experience. Isaiah even followed up with us before our 100-day guarantee was up to check on how we were sleeping. Plus, they were running a sale with an even deeper discount than when we purchased our mattress, and they credited us the difference. I've never experienced better customer service from any company. read more

Micheal was extremely helpful in helping my partner and I find the right mattress for us! Highly recommend the product, but the service makes it perfect experience ! Thank you! read more

The staff were so kind and helpful! They answered all of my (endless) questions and weren't trying to sell me on anything I didn't want. I'd highly recommend coming in store to try the mattresses! read more

The team at Casper was amazing and patient and walked me thru each step! Shout out to Thania, Isaiah, Ke'mani who were wonderful and accommodating. read more

Just had the best experience at the Casper store! My boyfriend and I are thinking on upgrading our mattress and decided to pop in. I unfortunately did not get the girls name who helped us but she was the best! She let us know all the differences between the mattresses and even let us know that they would soon be getting a revamp with improved mattresses. We'll definitely be back! read more

The number one thing that I love when walking into a retail store is being greeted with a friendly (masked) smile, and a "Hello, Welcome. What can I help you with today?" If I get greeted at the door with someone who is friendly and excited to be there, then I usually purchase from that establishment. Alain was our sales associate, and he was knowledgable and kind while we shopped for our new mattress and bed frame. He was patient, and answered all of our questions. Having only been at Casper for a couple of months, Alain held strong to my rebuttals and questions. I do my due diligence when researching a big purchase, so he had quite the challenge. (I told my husband that he should hire Alain...) I highly recommend visiting a retail store to try out the different mattress and bed frame options. I am a savvy online shopper, but I was surprised how off I was when it came to the feel of the mattresses. Apparently I wanted it to be exactly like my child's, so we went with the firmest and most popular of the bunch - The Original. I picked out everything that we wanted, down to the sheet sets. Here is what we decided on... 2 Twin XL Original Mattresses - https://casper.com/mattresses/casper-original/?size=twin-xl The Adjustable Bed Frame (Split King) - https://casper.com/adjustable-bed-frames/the-adjustable/buy/?size=split-king 2 Sateen Sheet Sets in Twin XL (Small Stripe Gray) - https://casper.com/bedding/sheets/sateen/?productType=sheet-set&size=twin-xl&color=small-stripe-gray *I originally thought that I wanted the Haven Bed Frame, because it looks very clean and sleek; however, I do a lot of work in bed, and the headboard was not as comfortable as I thought it would be. It was also almost the same price as the adjustable. The adjustable bed frame is remote operated, and there is an option for the Pro, which includes the massage feature, but it was not as great as a massage chair... so there really is no need for it (and the additional cost). Alain priced our items and emailed them to my husband. We purchased everything the next morning, after we slept on it (no pun intended), and are awaiting the arrival of everything. Now is the time to buy! I looked at the website a week ago, and nothing was on sale, yet I was still willing to buy... The Memorial Day Sale was perfect timing for us. Everything is on sale, and there are great discounts. I researched, and saw that their next sale might not be until 4th of July or Labor Day... Even though I wanted this delivered to our new house, we decided to purchase it early to save, and start better nights of sleep ASAP. I will update this post upon receipt of the products, but we bought a Casper Original mattress for our child two years ago, and we have been so jealous - so we know that our purchase is going to be well worth it. (Post will be updated on MamaGooLiving.com) read more

Casper Del Amo - Mattresses Near Me - Torrance, California

10 out of 10, beds were so comfy!! The workers were so nice and very helpful. Cute store!! read more

Casper Del Amo - Bed with egg wall - Mattresses Near Me - Torrance, California

A wonderful experience, bought two snow hybrid pillows with the team. I felt right at home as soon as I walked in, They offered me water and tea which was super sweet. I love this store. The pillows they suggested for me to get helped so much with my sleep, I sleep hot and I always have neck problems but sleeping on the snow tech. Pillows for a week my pain is almost gone and I feel cooler thank you team! Plus they were on a good deal too!. read more

Great care from Annaya who listened and directed us for what to try. Similarly great follow up from Christian when we came back to purchase after trying other brands. Especially loving the pillows...I think they were wave snow pillows. read more

Awesome experience at Casper at Del Amo mall! Lucie, the representative who assisted me, was extremely thorough when explaining each bed and was able to direct me to the best bed and pillows for my comfort level. I had completely forgotten about my initial walk-in weeks earlier and was pleasantly surprised when she emailed me letting me know there was a President's sale which caused me to return. Please ask for Lucie if you are looking to shop here! read more

Great mattress and received very friendly service there when I purchased my mattress here last year. Maybe the bad reviews are happening because it's a new shopping concept and people feel like they need their hand held through it. I've been in the store several times and have always had my questions answered easily. If I'm debating a mattress, I'd prefer to be left alone and not have a sales person standing right there. read more

Came to this store since I heard great things from a friend about these Casper beds and I was not disappointed. New Manager, Christian Jones, was not only knowledgeable, but he was friendly and patient. This is my first bigger purchase with my partner and it's one of the most important ones considering we sleep an average of about 26 years of our entire lives. We found exactly what we needed for our comfortability. Thank you for all your help Christian! Can't wait to sleep on my amazing bed tonight read more

Terrible customer service!! My husband are looking to buy a new mattress so we walked into this store and started looking around. I was touching a mattress when the clerk asked if we needed help. I said we were just looking around first. And he rudely said, '' You're not just looking, you are touching and taking it upon yourself to touch, and you need an appointment for that''. I felt like it was very rude. It was our first time being in that store so we don't know the rules and that an appointment was needed. I didn't even see a sign or anything. I will for sure not be buying my new mattress there or any other Casper. read more

I went in to look atvthe mattress options. Annaya was very sweet and helpful however I had some issues. First, after purchasing a mattress and pillows and mattress cover, I was never offered the platform for th mattress even though I mentioned my knee issues. Also I was informed that day by her that if I called back on the 12th I could also get the MLK promo. I mentioned this to Michael (supervisor) as he was checkimg me out and he also comfirmed that I could also get that promo and to just give them a call. I called on the 12th and was given the promo and quoted dollar amounts that I would see credits for. It took a bit and I finally received a credit but it was less than 1/2 of the amount I was quoted. When I called the store I was told oh sorry we can't piggyback promo codes so you get the difference between the two. Sorry. I also spoke to Greg the manager who quoted me the amounts and was told the same thing. He apologized that they all three made the error but there was nothing he could but I could call their customer service line. I did and all they did was quite their policy and won't make it right for me. Truly disappointed and won't shop at Casper again and comsidering returning my entire purchase. I give this store ZERO STARS. I work in service and would make the client whole if I or my team made an error like this. This store needs proper training. read more

These guys are too into their smartphones to even Think about offering any customer service. We walked all around looking at their display, but they never looked up from their cell phones. read more

Casper Del Amo - Mattresses Near Me - Torrance, California

Terrible customer service, the clerk was very disrespectful and kept asking me why I wanted to purchase a Casper mattress as if my reason to her wasn't good enough. Shoot, if I want to purchase a mattress to replace my old one, LET IT BE! In her rudeness, I shall not be returning to her company's establishment. read more

Very unfriendly employees. I walked up to the kiosk and both employees were busy on their smartphones. I guess you don't need customers as the business must be thriving online. I came back later and then took the photos. Again, very unhelpful. read more

Casper Del Amo - Facebook or Instagram? - Mattresses Near Me - Torrance, California

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Wonderful customer service! Staff was very attentive from the moment I entered the store. Pillows and mattresses are great quality and has definitely improved my sleep. Highly recommend! read more

The review is meant for the customer service, not the product itself. I've been in this location twice, to where the same lady (believe her name is Lucie) was quite rude both times. The first time she kept upselling without relationship building, which just felt cheap and overgeneralized. The second time was to check up on an order, in which UPS could not deliver it correctly. She kept trying to override my concerns, almost like auto-pilot. I'm in sales myself, and the people really bring the product alive. The other folks seemed nicer and approached me like a human, so please double check with this worker I'm discussing about. read more

Walked into the store with a kinked neck from a competing pillow, I told the team about my pillow situation. They heard me out, asked me how I sleep and gave me a few pillow recommendations along with a trial bed. I was taken back the customer service I received and the friendliness. Walked out with some new pillows and woke up the next day with no neck pain and a good nights rest. Highly recommend someone walking into the store for a all there pillow and mattress needs. read more

Terrible customer service. I recently bought a Casper mattress at a different location, but I went to this location because I was going to this mall and I wanted to buy 2 pillows from the Casper store. As I walked in a lady greeted me and my family but kind off rudely, like she was forced to greet us. I proceeded to look around and she wouldn't stop following us, so I stoped and asked her a few questions and she had such negative answers and negative attitude that she made me not want to buy the pillows. She discouraged me from making the purchase I was I tending to do. I think she was one of the managers because she talked to two other employees pretty rudely. I will never return to this Casper store again. read more

Terrible customer service they pretty much discouraged me to get something I was interested in the lady who helped me had a really bad attitude I felt she was in some way superior I will be contacting there corporate office because of her behavior read more