Tow truck driver broke wing on the car. Didn't take responsibility at all. Informed that he didn't want to take responsibility because they would make the damage come out of his paycheck. Tried calling multiple times directly to the company and keep getting the run around. Spoke with Leo with dispatch who informed that informed that information would be passed on to manager. Still no call back for resolution. They keep ignoring calls and forwarding to voicemail. read more

I was connected to Castiac Towing through AAA and the automated system screwed up and thought I said lock out service, when really my car engine was steaming/smoking. I am kicking myself that I don't remember this gentleman's name, but even though he didn't have a tow truck, he looked at my car and did all he could to help me. He helped me get to a dealership while was totally not in his job description and checked in to make sure I was okay before he left. I am so so appreciative of this nice man and I hope he sees this and knows how nice and helpful he was!!! read more

Oscar Gomez from Castaic towing is hands down the best person to help with any car troubles! Best customer service and super nice. Definitely eased the stress of the morning!! read more

Castaic Towing - Towing Near Me - Castaic, California

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I called AAA, Castaic Towing, 40 min later they still haven't arrived...even after I received AAA notifications they were 10 min away. Driver called still 25 min away! Unreliable! read more

Got a flat tire problem at Piru on my way home to Ventura from Valencia around 7:00pm. Despite AAA's suggestion to haul to and drop my car off at a tire repair shop in Ventura for the repair job in the morning, the dispatched tow truck driver made a quick decision and took the car for tire replacement to a local 24/7 emergency-ready tire shop. He also made sure the shop had replacement tires of the correct size to the car, which are sometimes hard to come by, on-hand beforehand on the phone. Thanks to his local know-how, I could drive back home the night with economical, used, but safe enough, tires on the car. I highly recommend CASTAIC TOWNING for your road assistance. read more

Castaic Towing - Towing Near Me - Castaic, California

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Oscar was really good. Very friendly and knew his job. This man shows his friendliness right off and I felt like I was being helped by family not a company. Need more people in this world that care like him. Thanks again brother you really helped big time... read more

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Worst towing company ...DO NOT make the mistake of Using these guys . They are horrible !!! They have NO drivers but they take the dispatch calls ..stay away from this company !! FRAUD !!! read more

I've been waiting for a tow truck from castaic towing for 5 hours now from 7:30 pm it is now 12:30 am they have not contactedme at all. I've been waiting because I have AAA I just canceled them and requested another tow company it's very unprofessional of them to to even reach out and at least say they can't make it. read more

By far, the WORST customer service. Called in, and got an estimated time of 45 minutes. Then called for an update and hour after that, just to find out it was another 45. I asked for a solid answer, whether it's unknown or couldn't be estimated, because I don't mind waiting, however I was lied to by their answering receptionist "Alfredo" and was told there was one pick up before me then he told me two and then he stated I hadn't been scheduled. I don't mind waiting and I understand being busy is a possibility, but I do not appreciate being lied to and poor poor customer service. read more

Robert with castaic towing was extremely fast and helpful, my battery died while getting gas on my way to San Diego and he was on site 30 minutes before the estimated arrival and he was able to finish my service right around the estimated arrival time! I'm extremely grateful for all his help and proficiency, keep it up Robert read more

Tell service. AAA dispatched them at noon, I'm still waiting in my car on the side of the road 4 hrs later. They don't pick up the phone - Kayla and Chris are the two individuals I spoke to initially. read more

Worst service I've ever had, they were a company that my AAA got as the service company for my request, they never showed up, some guy name Adam called me and was very rude and wanted to change the eta to his own way, I told him it wouldn't work and he was like well there's nothing I can't do and clicked on me! I really hope AAA reviews who they ose for their Partners read more

Castaic Towing - Worst company ever - Towing Near Me - Castaic, California

Awesome customer service, Sam was extremely helpful... Doing a Yelp truly isn't enough to show how grateful I am for your help! Thank you guys for taking care of my car! read more

Daniel was great and nice. Had the truck warm and cozy for me and my husband on a rainy night. Being that I was pregnant, I felt so safe and taken care of. A comfortable 40 min drive. read more

Today I had the unfortunate incident where I needed my vehicle towed. Despite being unhappy about the incident, I had the pleasure of meeting an amazing tow truck driver; Daniel. He arrived with patience, understanding, and great conversation that allowed me to set aside my frustrations and enjoy the experience. I watched him load my vehicle on his flatbed with great precision, caution and care for my vehicle. The encounter (although at 4am) made for a joyous day. Thank you Daniel for your understanding, empathy and professionalism you made what started out as a bad day, a good one!! read more

Dependable and Friendly Towing Service Castaic Towing came through AAA, and I had a positive experience. The driver arrived reasonably close to the estimated time, and he was exceptionally friendly. The entire towing process went smoothly and easily. I appreciate the prompt and reliable service from Castaic Towing. read more

After coming to change a flat on our trailer they left us in a dangerous spot on I-5 still with a flat tire. The fellow that came out with inadequate equipment said he would send someone else to help. 2 1/2 hours my husband changed it himself. read more

Castaic Towing - Ruined tire changed by my 85 year old husband. Not at all good. - Towing Near Me - Castaic, California

Absolutely unbelievable! This place left me hanging for 6 hours then didn't fix anything. I went to my car at 10:45 am 9/9/24. My car wouldn't start. I called AAA at 11:00 am. They said castaic towing received my request for help and texted me that they would be to me at 12:12. Then another update, 1:37, then another, 2:12, then another, 3:01. At 3:10 (4 hrs since my original call was received) I called back AAA. They called castaic towing and they said they would have Adam to me by 4:00. Nobody showed. Called AAA back at 4:10. They called castaic towing again and this time they said they would have someone to be by 5:12. A full 6 hours after I originally called. AAA had to get angry with the rude dispatcher and demand they put me as priority and send someone out now. Castaic said they were really busy but the AAA representative told them that was no excuse to leave me hanging for 6 hours and put others before me when I called hours ago. She told them you take the customers when the calls come in and don't take others till you help those who called first. Well guess what. The tech showed up around 5:12 and then proceeded to tell Me that they can't put a new battery in my car because a 2015-2024 dodge charger battery can only be replaced by the dealer... which is complete bulls**t!! I wasted a whole day of my time and couldn't even pick up the medicine I needed because castaic towing was so incompetent that they did absolutely nothing! Now I have to wait until tmrw to get a real reliable company to fix my car and make it so I can pick up medicine that I need. I lost a whole day, part of tmrw, and the stress of it all. When all they had to do was not push me aside like I don't matter and take calls over mine. They knew the make and model of my car before even coming out so if what they say is true about the dealer only being able to put a new battery in my car (which is a lie) the. Why not say something to me at 11:00 am that they couldn't do the job instead of making me wait 6 hours for nothing!!! If they at least did that I could have gotten a jump from my neighbor and drove to the dealership. Instead they tell me at 5:20 when it's too late to do anything g about it. They stole my time and took advantage of me when I never did anything to them except try to give them business. They lied and treated me like s**t for no reason!! This is appalling and the most disrespectful business I have ever come across. Castaic towing, you owe me my time back as well should compensate me for the stress in waiting for you and lying to me. DO NOT USE THIS BUSINESS for anything, even the bathroom. They will s**t on you!!!!!!!! read more

I called to get a jump for my battery and was in informed it would arrive in 45mins. After 75mins and no arrival, I sent a follow up call. I was told the driver was in route and would be there in 15mins. After another 45mins passed, I received a text informing me the service was complete. Yet no driver ever arrived. I called them again and they said the driver couldn't perform the service on my vehicle due to it being a rental. Mind you, the driver never arrived to my location. I never wrote reviews but this unprofessional service was worthy enough to warn people to stay clear from this shit show of a business! read more

Absolutely horrible service would not recommend this tow company to my worst enemy. i would rather have a pickup truck with a tow strap tow me. at least the pickup truck would come when they tell me. read more

If i could give them 0 stars i would. Told me they would be there in an hour then hour later told me hour and half, then that time came they told me another hour, i call an hour later and they completely ghost me and AAA tells me they are going to choose another tow company for me. Couldn't even be a proper business and tell me they couldn't make it instead kept leading me on and waiting in the late night. This has to be the worst possible tow company in Socal wouldn't recommend them for the life of me. If AAA says they are going to use castaic towing definitely don't waste your time with them unless you want to wait 4+ hours for them to not even show up. Worst tow business possible. read more

Very attentive and friendly. Daniel kept me updated throughout the towing process. He texted me to let me know my car was delivered to the dealership. Daniel is a valuable asset to the Castaic Towing company. read more

I went home from work (from night shift) and my rental had a flat tire! I was on the phone with the roadside assistance for more than 10 times since one towing company said their gps couldn't find my address. they just flat out told me they don't service my area when clearly they're within my city. Fast forward to Wyatt of Castaic Towing! He and AAA rep Kimberly were God sent! Even when Wyatt was given the wrong address, he called me and waited and called me some more to make sure he does what was tasked for him to do which is to replace my flat tire with a spare. Even though he couldn't find the actual address he said he could find the street name so he was able to locate me. With almost 24 hours of no sleep for me, these were my angels! And they were doing it with their best service and genuine concern. Thank you again Wyatt! read more

After attending an event on Sunday early evening, I must have run over something because when I came out, the driver's side front tire was completely flat. I was referred Castaic Towing through AAA and let them know I was 15 mins away from the actual car location; that I'd meet them there. I received text updates from start to finish as well as a call when the tow driver was on his way to meet me at the car. The tow driver arrived before me and was waiting patiently. My AAA information was transferred electronically and without delay, we were off to America's Tire for my flat repair. It was a busy morning this morning for them and they gave an estimate of when the tow driver would arrive. They were right on time. Thank you Castaic Towing! read more

Oscar is the man! Best service I have ever received from a tow truck provider ever. 100% would recommend him any day of the week.

Phil was super helpful & very friendly! I had such a stressful day until he helped me... he made it easy! He sent me pictures and text updates and was very thorough! Would definitely recommend! Thanks! read more

We had a dead battery, it was rainy out. AAA contacted Castaic Towing on our behalf. They showed up very quickly, in about 10 mins. Robert was the technician who helped. He was, professional, polite, friendly, and had a very positive attitude. It turned out this was the second time Robert from Castaic Towing saved us. The previous time was about a month ago, a different issue. Robert was great then as well. Thanks for all the help Castaic Towing and Robert. read more

Do not use Castaic Towing. If you have AAA request a different tow company. Drivers are unprofessional and argumentative. My vehicle was dropped off three feet from the curb and they would correct it. They wanted me to drive it off of their flat bed. They had me stay in the vehicle to pull it up on the flatbed. Completely unsafe and dangerous. read more

They canceled my elderly father's towing for no reason. They service AAA but they accept and cancel the tow prob just to get paid. They didn't even bother to call. I had to call them and even then they said oh he won't have an ID I stated he does and his AAA card they didn't care. Horrible service. Definitely going to inform AAA. read more

Called because of a tire explosion. people on the phone were really rude for no reason, and then delayed the pickup on a highway for three whole hours and then cancelled on me. Then when AAA called them they were extremely rude to them as well. wouldn't recommend this company at all. read more

Christian was an absolute lifesaver. When our radiator broke down on the 5, Christian came soon after we called. His kind, calm spirit was exactly what we needed after being in the hot sun dealing with the car. He was capable and took excellent care of our car. We rode with him to the shop and thoroughly enjoyed the ride, as much as we could while dealing with the disappointment of waylaid plans. We're so grateful for Christian and Castaic Towing who made lemonade out of our lemons. read more

Castaic Towing - Christian saves the day! - Towing Near Me - Castaic, California

Edit as of July 25th 2023: I called AAA to have my car towed to a mechanic, knowing that would have to pay. They told me I had two service calls left so I would have to pay anything. Castaic Towing told me I had no more service calls when I suggested they tow me 100 miles to a motel and then I would use another service call for another 100 miles for the remaining 68 miles back home the following day. I said "oh! Well I know I don't have any miles left," and the woman at AAA sounded confused. She told me I have 100 miles of towing per service call. Castaic Towing told me I only had 100 miles total for all of my service calls. So they lied to me to get me to pay them the $680 for the remaining 68 miles. THEY ARE CROOKS!!! On July 22nd 2023 I called AAA for a tow when I had engine failure in my car going northbound on the 5. They sent Castaic Towing. They showed up 2 hours late. It was 100 degrees outside and I had my two dogs with me. My AAA covered 100 miles and Castaic Towing charged me $10 a mile for the remaining 68 miles. They charged me $680. I was at a loss because I was so far from home, I didn't know what else to do. So I paid it. One of my dogs, Georgia, a 7 pound, 13 year old chihuahua was really interested in something behind the back bench seat of the tow truck. I grabbed her and pulled her away. Upon arrival to our destination when getting out of the tow truck my dog was still super interested in this one particular spot in the truck. Whatever. No biggie. The driver could not provide me with a receipt. Nor did he check my ID or AAA membership card. He just dropped us off and left after telling me to call the office and ask to be emailed a receipt. I called the office and the guy who answered was super rude and said they were closed and to call again on Monday. In this time my dog started acting really strange. Pacing in a "fidget spinner" shaped circle if that makes any sense. So bizarre. This behavior went on for 2 hours before she started vomiting. I panicked and took an Uber to the emergency vet. The vet immediately told me that how she was acting was how animals act when they ingest amphetamines so they drug tested her right away. She tested positive for amphetamines. I do not use any substances of the sort nor do I have people over to my home or in my car to drop their substances. That morning I had carried my dogs from my apartment to my car, and while waiting for the tow I did not let them out of the car as we were literally on the side of an 8 lane highway. I carried them from my car to the tow truck, and from the tow truck back to my apartment. They never set foot on the ground the whole day so this substance was 100% ingested in the tow truck. The morning of Monday July 24th I tried to call Castaic Towing and tell them what happened and to request a receipt and I was met with a very angry and aggressive man who hung up on me. They refuse to send me a receipt. I have contacted AAA to file a complaint and request reimbursement. I am aware this could be anything from an adderall pill to methamphetamines but either way, if the driver was high and got into an accident or if we got pulled over and searched and illegal substances were found, this could have had catastrophic consequences. It's been 48 hours and my dog seems okay now, but I am still horrified this happened. Also, Castaic Towing is not BBB accredited. read more

Castaic Towing - Towing Near Me - Castaic, California

I just wanted give two thumbs up and thank Oscar for rescuing me, and my car, from an embarrassing accident. It could've been worse, no one was injured. But Oscar arrived promptly, lifted my car back to safety, and we were back on our way in no time. I'm grateful to AAA and Castaic Towing for their know-how and professionalism! read more

Terry is a lifesaver! After calling AAA and a little bit of a wait.....Terry showed up. He was super helpful, knowledgeable, friendly and fast. He took such good care of us and my car. Thank you so much Terry! You're a rockstar! Super grateful for your service! Castaic Towing is very lucky to have Terry on their team! read more

OK shout out to my boy Oscar, any time you need towing you must call Castaic and request my man Oscar he is amazing read more

Castaic Towing - Towing Near Me - Castaic, California

The worst towing place to call. After taking payment and waiting for 2+ hours they decided to not show up. And after many phone calls dispatch finally responded apologizing saying their truck broke down. Her solution was for me to pay extra to have another company come and tow my vehicle. Lousy and crapy so called service. read more

My car stalled on me on the 5 this morning and luckily I have AAA. Oscar from Castaic Towing got to me so quick. I didn't have to wait to long. He was able to get me and my car home, a good 60 miles from where I was. Cool guy, I was comfortable the whole way. Shared some stories and got me home safe. I've never been towed before or stuck on the freeway, pretty scary situation to be in. The is Oscar ! read more

Show up to my location than refuse service. Spoke to the owner and was very rude and unprofessional and didn't care about my situation at all telling it wasn't my fault my car had problems at all. This towing company is garbage service please don't ever depend on them at all. read more

Christian was amazing! He was in the right place at the right time. We were from out of town and he found a place that was open on Sunday and took us there. He was very friendly and willing to help where he could. read more

Castaic Towing - Christian getting us setup. - Towing Near Me - Castaic, California

Usually when I call AAA for towing I only get two choices and that is Castaic Towing and Lions Towing...Lions I usually get rude dispatchers and I don't know but it seems they all have bad tempers (except for the towing guys). Castaic I have had no issues with. They seem professional and the tow guys are quick and seem to enjoy their jobs (like Oscar and Omar). So when I need a tow I usually call or request Castaic. read more