Wow!!! Night and day on energy and services here vs the Hyundai dealership that's closer to my home! This is my new home! Was greeted on time for my appointment by Vince, the assistant service manager and what a solid breath of fresh air! Very professional and friendly person! Thank you Vince! The dealership is updated, airy and light and such positive vibes! Thank you Castle Hyundai! read more

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For best prices see Howard. Got me the lowest interest I could find and amazing deal. Nice service center. read more

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This whole business setup is unethical and misleading. Was told a price and verified the next morning before we left that the price was correct. Drove 2.5 hours there to find out the price was thousands more. Carla and Nicole from online sales have no integrity and will say whatever they have to so they get you into the showroom. read more

Car died out due to electrical issues. Got my car towed to the dealership and they did a diagnostics test to see what was the issue. I also brought to their attention that my AC started blowing hot air and if they can take a look and fix that as well. They kept my car for four days and fixed the electrical issues. Went to turn the AC on the next day due to it being 95 degrees and they didn't even bother to take a look at it. The AC was still blowing out hot air! Had to take it upon myself to get it fixed elsewhere because I was not going to leave my car there for another four days. read more

If 0 star was a rating they would get that! They replaced my engine and missed a vital sealing of a hose and over the course of a month or so trouble arose. I complained of a smell a few times and eventually took the car to my dealership closer to home and thankfully they figured out the issue. Castle was unapologetic and attempted to blame me as a customer and alluded to the distrust of a fellow dealership after being explained, sent photos and etc. They suck, their workmanship (in not correcting or paying for the error) and customer service not to mention their crappy cars - engine blowing with less than 70K miles is ridiculous! read more

Would leave a 0 star if I could. Worst place to go for buying or servicing a car. Think of every movie stereotype for a scum sucking car dealer....that is this place. Service department is even worse. They sell you a bill of goods that they definitely do not deliver on. They could care less about you once you buy the car and then when you need help, they can't wait to pick your pocket. Never go here. read more

I recently switched my service from the dealership that I purchased my 2023 Santa Fe Calligraphy from to Happy Hyundai due to an issue where I had to get corporate Hyundai involved at the purchase dealership. I had a regular oil change and tire rotation completed at Happy Hyundai. There were absolutely no problems with the service. The service person asked me about a few optional services which I declined and there was no pressure. They also washed, dried and vacuumed my card. It was spotless when I got it back. The only complaint would be that it took about 45 minutes longer than the estimated completion. But for the great service and wash I can live with the extra time. read more

They are ok but the service can be very slow. My last item needed was a warranty part and I had to pay for a week's worth of car rental because all of their loaner cars were in the shop. I laughed and said you have a hundred used cars in the lot, pull one out! I have been using them for years but it is hot or miss. Between service and car issues and crime making me scared to drive my car half the time... It would be a hard sell for me to get my fourth Hyundai. . The prices were jacked up after Covid when I was hot to upgrade. Now, I am thinking about hybrids and Buicks or Lexus. The prices have come down but I am waiting another year. I recommend that women take a guy with them. I recommend that you purchase end of month quarter or year when the salesmen are more willing to strike deals and that you use truecar service and get quote before coming in. I also recommend you have a preapproval in hand so if they high ball you with financing costs you can negotiate costs or go elsewhere. Drive the car you like and a few others. Drive at daytime but if you can do it in the dark as well. Make sure you are shown everything in the car. Do not pay for extra anything... you can scotchguard seats yourself and the alleged clear coat... not sure it's anything more than clear nail polish. Not needed especially if you have a garage and keep your car clean. Dealerships often add extras to the car so they can charge you more... you can ask for that model without it and you can go elsewhere. read more

Vince Kempczynski in the service department is absolutely top notch when it comes to customer satisfaction. The vehicle I have owned for 2.5 years with 64,500 miles broke down beyond repair, I needed a new engine and it was not warrantied. I called Castle Hyundai and Vince took care of the entire situation for me. He kept in touch with me through the whole process and even provided me with a loaner car. He ended up saving me a ton of money and I truly, truly couldn't be more thankful and appreciative. Vince Kempczynski is simply the best when it comes to customer service!!! Great asset to the team at Castle Hyundai. read more

Stay away from this dealership. I purchased a brand new 2024 Hyundai Sonata on April 20 2024 from Happy Hyundai in Oaklawn and let's just say it was the worst mistake my life. I let the extra added fees on my purchase contract for things I was unaware and didn't ask for slide and the extra markup for the vehicle itself causing me to overpay completely for the vehicle. Plus I didn't get the trade in price for my old vehicle my salesman told me but what really took the cake is I took my car in for a software update for a recall and my first oil change on September 13 2024 and Happy Hyundai at 9121 S Cicero damaged my front bumper. How do you go in for routine service and the dealership damages your car during the visit. I've been on this earth 44 years and never have I had such a tragic experience in my life. The service department sucks and tried to downplay the whole experience. Tried to send me home with an apology in the vehicle they damaged until they were able to fix. They also tried to give cause for the damage saying the employee had eye surgery recently which is how he damaged my vehicle. The service manage Nick Youngblood needs to be fired for his lack of compassion,communication,and just for not being any good at whatever his real title is. He gives the service department a very bad look. Vince Kempczynski the assistant service manager sucks at his job as well and needs to be fired. They both are racist and just lack customer service skills. This whole experience is just devastating and has me depressed and I pray people read this review and stay away. I pray everything works out for me. read more

Castle Hyundai - Car Dealers Near Me - Oak Lawn, Illinois

Service department. You buy the car and everyone is nice but as soon as the car needs service you feel as if you owe something you these service department people. You need to train your workers on having a little empathy for customers. read more

My continued saga with "Happy Hyuandi " When I last reviewed their service department it wasn't great then the service mgr Len asked me to take it down because it looked bad on him Last week I went in for my oil changed when I scheduled the appointment I verified that I did indeed have a $100 credit on my account , I was assured it was there. Upon arriving I was informed that there was no credit listed I asked to see the manager who of course was Len Who stated they promised a free oil change not a $100 credit . He sat there and looked at me like I was crazy but finally said whatever. So yes I git a free oil change no credit balance and no one looked at the rear tail light because Len says I would have to pay for which isn't a problem although it was out when I last left them but did t want to return Alicia has no customer service and is less than helpful in getting the required service Happy Hyundai is not a Happy place for long time customers Please don't send me texts asking for favorable reviews you won't get one here A dissatisfied customer read more

Warning: Reading this might save you $34,000 Wish I could give zero stars. I'm editing my post because I was called by Len who told me that Vince would get in trouble due to this post. So I want to make it perfectly clear Vince was the only person at Happy Hyundai that did his job and helped me. Service Really Sucks! Everyone to busy being busy to help you. Vince is the only person that was finally able to help me after going through 4 other service people and doing everything they asked of me 5 months later my car was fixed. The turn over rate is insane. Updated... Okay Len, service sucks because you want to call me after the damage is done and ask me to pull down my review. Which is funny because you're calling me William when my name clearly says Willie J. Prevolt. To be honest I was going to take it down but the best you could tell me is it's 7 PM on a Friday night and your calling me and you don't want Vince to get in trouble. Great, I don't either. Quick Question: What do I do when I have called up their dozens of times and I get left on hold and or I have to drive up their just to get my questions answered? Or When I told you about going through 4 bad service people before landing on Vince. Or How about the service man that lost my key and I had to wait on another one? Or What about pulling in and waiting 15 to 20 minutes before someone say anything everyone keep looking down at their computer? And the best answer you can give me is your sorry and that's just what service is moving forward because you all are short staff? Seriously, is that your best answer, how about I'm sorry or we will do better- You all but told me to get over it and take the post down because it hurts Vince. No, poor service hurts the good employees, everyone to busy being busy to have basic customer service. It's no accountability, the customer is told to get over it after spending 34,000 on car. Maybe you should have pulled my file and looked at the fact that I was in rental for 4 months after I just got the car or the fact that I spent $2300 on the 2013 Sonata just for it to break down again a month later and be told you all couldn't for see it happening- so I got a new car in 2018. With this new car I have had it in the shop multiple times because you all couldn't figure out the problem and when I did get the car back I broke down again and I was back in a rental after that I my transmission was damage by one of your employees so I was back in a rental then I had to jump through all these hopes to get a new engine which put me back in a rental- I'm sorry if I'm tired of freaking Happy Hyundai and no lie you piss me off with your call because the only thing you cared about was me taking down an honest review. You didn't do your homework and see if I was being a cry baby or if my frustrations was warranted, no you just wanted me to take it down. All this happen with my 2018 which the problem started at 3000 miles and just got a new engine at 75000 miles which we started the process at 62,000 miles. Make it make senses. You didn't do your homework, which would have took 15 minutes. All you wanted was my number out my file, forget about everything else. To answer your question no I can't take this review down, how about Happy Hyundai start giving better service starting with basics customer service- Greet them, communicate, heck answer the phone or return calls do better job- What really did it was it was like 3 or 4 people up their with the same name you call and you keep getting transferred to wrong person and at no point did anyone think to use last names man Happy Hyundai sucks. read more

They showed no integrity when they made a service mistake. They missed a defect with my tires that was well known on Ioniq 5 forums and I asked about, denied that there was a warranty on the tires, and suggested I needed to replace the tires on my own dime after a misdiagnosis. They charged me hundreds of dollars of unnecessary work that didn't fix the problem. They also cost us hours of time, and a slow and dangerous drive home. They refused to refund any of the charges after I explained the situation in detail and gave them an opportunity to make it right, even after being contacted by Hyundai Corporate. Discount Tire diagnosed the issue in a few minutes, fixed the problem (by removing the failed foam from the tires and re-balancing), and even so, successfully requested replacement tires under warranty. Discount Tire did all this for a total of $90, what Happy Hyundai charged for their diagnosis. Discount Tire felt so badly about how Happy Hyundai treated us that they even offered to install the new tires free of charge! read more

$988 for belts,hoses and spark plugs for an engine that was covered under warranty! I get purchasing the new parts but to charge over $500 in labor when they are getting paid to replace then engine under warranty and these parts have to be removed and reinstalled on the engine. So sad this is how they treat people. read more

The only reason I'm not giving 1 star is because of Nick Youngblood. He is STELLAR and so helpful. You can tell he actually cares about the PERSON and not just the profit. On to my experience. I went in to get my car updated. I noticed shortly after I left that my rear view camera was no longer working. Weird. I call them and schedule an appointment to have it looked at. I was told that one of the wires had some corrosion and that it'd be a large chunk of money to get it fixed. I'm BAFFLED because my camera was working fine before I arrived. The man serving me that day (guy with the gauges in his ears) couldn't care less. He made no attempt to explain the charges or try and give some sort of discount as, like I said before, my camera was perfectly fine! Fast forward a couple of days I submit the survey and get a call from Len (HUGE eyeroll). The gist of the convo was "these things happen" "your car is old so what can you do." No attempts to be helpful, no explanation offered. Nothing. He told me he would call with a follow up to bring my car back in and I heard nothing until I had to call back a week later. I also told Daniela Garcia about my experience. Again, crickets. Currently I have submitted a complaint with the BBB. We'll see what happens. read more

mad, disappointed. nik, the service manager, and adriana the finance director told me and my wife that we had free oil changes. that was a selling point. i drove 30mins to find out that was not true. we purchased the car right befor closing, no pressure to buy, but they promised free oil changes. i scheduled an oil change today and was told i only get 1 free oil . this is the first time that i heard that. i wont be going back there until absolutly necessary. read more

This will be car number 2 with Happy Hyundai and honestly I love the service. Isaak has been my sales person and he always makes my brother and I feel comfortable. I truly appreciated his guidance. he helped me budget out my money to see if I was able to make the purchase and made me feel comfortable with my decision. I'm a very humble person and I truly appreciate that Isaak is able to be real, funny and connects with his clients. My family and I truly appreciate Isaak for all that he's done for us. read more

BAIT AND SWITCH!! They advertise affordable cars that fit your budget, but they add fees for useless services like Nitrogen Tires, Tire/Wheel Prep. The cost for the "Happy" package is not even on the brochure, nor did they say how much it cost. I just assumed it was free since, I get a lot of those services for free at Family Hyundai. The Nitro, and wheel/tire fee were not discussed at all and only showed up as two line items on the loan, with no description of what is included in those services. I have done business with other dealerships and they have always discussed everything I was buying and I still had the option to get a full refund for any services, within 7 days, if I did change my mind, after that it was refunded on a prorated amount. I didnt even finish signing the docs on the tablet, because I had questions about why my car loan was going to be 32k instead of the projected 25k, and I was waiting for the sales manager to get off the phone to discuss it with him, but when he got off the phone, he just took the tablet and finished signing it without discussing it with me. We were mostly talking about why I didn't qualify for gaap insurance when he did get off the phone. These people are just in it for the commissions they get from the sale, which is the incentive they have of adding all those hidden fees, which can add up to 5k. I know i learned a valuable and expensive lesson and i will never do business with these dishonest snakes ever again. read more

Whatever you do DONT buy a used car from here. Went to get my tires replaced and they're blaming me for "losing" the wheel lock when it never originally came with the car. Very money hungry and lack of accountability. read more

My experience here today was very disappointing. Everything went fine up until we got the breakdown of the total cost. $5.6k extra from just the "happy package" alone. I wasn't interested in this but they told me this was not something they can remove and is part of buying the car. This is not advertised at this dealership like it's an "optional" thing and more advertised as if these are complimentary services you receive for being a customer at Happy Hyundai. It's unfortunate that this happened because I was sold on the new car I was looking for. I got to drive it and actually feel it and the salesperson I spoke to was very friendly. I loved the car but it's such a shame the dealership ruined this for me and instead I walked away empty handed. Don't let them run your credit until they give you a breakdown of the total cost because you're getting charged for a lot of unnecessary things that are apparently mandatory. I came to buy a car, not all these other add-ons. This is such an awful bait and switch. I'm wondering if maybe they were thinking I was desperate enough to pay the extra $5k because of how difficult its been to find the new 2023 Elantra I wanted in the color and trim I was looking for. It's such a shame because I spent so many weeks looking for the car and now that I finally found it I can't get it unless I'm willing to fork over thousands of more dollars over these packages I'm not interested in. The new car I wanted is in fact listed online with a "FINAL PRICE" at MSRP. It seems that's how you're drawn in and even though the car itself isn't marked up, they make up for this by charging you thousands for these "packages" that they say aren't optional. This is really unfortunate to see from a dealership. read more

***PRICE SCAM ALERT*** Wen to purchase a Tucson last week snd met with a salesman by the name of Ahmed. Contacted him on the phone to make sure they had the vehicle I wanted in stock because the dealer was very far away from my house. I arrived, looked at the car and was ready to make the purchase. I was ready to pay full MSRP price. But Ahmed refused to sell me the car unless I purchase a useless package of additional extras that I didn't beed nor want. The package was over $3,000 in addition to the full MSRP price of the vehicle. WHAT A RIP OFF !!! Walk away from HAPPY HYUNDAI. There is nothing HAPPY about getting ripped off. read more

Brought my car in for the same issue twice. They said on each occasion they couldn't find anything wrong but charged me 180$ the first time . The second time I brought it in they said the technician took my car for a test drive to find the problem for 10 minutes but I have a dash cam and that never happened! Every time I tried to talk to the service agent someone would pick up the phone and hang up. They even went further to lie that they called and left messages on my phone which never happened either time . Don't waste your time or money on this crook county dealership!!!! read more

Waited over 3 hours for an oil change. Don't feel very valued as a customer. Then no car wash. read more

If I could give less than a star, I absolutely would. I went in today to look at a car I've had my eye on. I read the reviews of the dealership before going in, and I'm glad I did. So many negative reviews all about the same thing. I drove the car. Loved it. Then the "negotiation" began. They horribly low balled on my trade and then the price breakdown. This RIDICULOUS 3700 package was tacked on. I told him I did not want it as I knew it was OPTIONAL. there were also adding for nitrogen filled tires, again laughable. I told him the bottom line I was willing to pay. The manager looked at it, crossed it out IN RED SHARPIE and gave their bottom line...29900 I've never seen anything so condescending in my life. I said, "uh yea, I WON'T be doing that". Context: this is a 24700 car and out the door they wanted 30k. I Bwahaha as if. No wonder your reviews are abysmal. read more

Just bought a new vehicle there . The salesman told me that the happy package is mandatory and it is included in the Msrp . When I went through the invoice , they had charged me $3600 dollars extra for tue package . I am terribly upset about thatWhy would the salesman lie to me about the package which does not serve any purpose to me .My colleague bought a Santafe at another dealership and he did not have to pay that $$3600 dollars . Thats a big amount for a factory worker like me . I will never recommend this dealership to anyone. To me , I just threw $3600 dollars of my hard earned money in garbage . Avoid this dealership. Full of scammers. When you negotiate the price , ask them the MSRP plus tax and title. Walk away if they force the 3600 happy package on you. read more

The worst customer service I have ever experienced. They don't care about their customers and don't back up their repair work. I will never go back, will never buy a Hyundai again and will tell everyone I know to do the same. read more

We live in a state that requires 2 plates. Took a vehicle there to get a plate bracket for the front and they told us they don't do plate brackets anymore. Why would you buy a vehicle from here that you can't even get a plate bracket??? And we pay for them it is not a free thing. Find another dealer !!!! they must have to much money already. read more

Been a pleasure working with Brittany on getting my car upgraded with new updates per the recall. Drove my car in and drove out just as fast. The only issue I had was the customer service waiting area, coffee was not made and popcorn was old and cold. I was glad I did not have to spend too much time waiting for my car. Other than that, it was a joy to bring my car here. read more

I've been having issues with my vehicle and it is still under warranty. I've been dealing with Ed, and I'm mainly the person making calls to check on my vehicle and get a loaner vehicle, free of charge. I call and and get no feedback or told different things. I was promised a loaner vehicle last week and nothing but excuses. I don't even know the status of my vehicle's repair. I'm treated like I'm the problem with no knowledge of what's happening. It seems no one wants the responsibility(Ed) or value my time as a customer. Poor customer service, but gives full attention when trying to sell a service. read more

Castle Hyundai - Hyundai Dealership, Oak Lawn, Il - Car Dealers Near Me - Oak Lawn, Illinois

I bought a 2019 brand new Tucson and that car is trash . The service is trash . When the car hit the 60k miles it started leaking oil it started making a knocking noise. I took the car to them and they denied me an emergency service. And when I checked the car it was missing oil they made an oil change a month before this situation. Don't buy Hyundai cars or Kia they run the same System. I trade in my car with no problem for a problematic car so disappointed read more

2 words--BAIT AND SWITCH!! I called "Happy Hyundai" before I left home. Mind you, I live in Dyer IN, so it was a good drive to the dealership. I asked what other fees are associated with the purchase of the car I was interested in. I was told--tax, title/license and doc fees. Once I arrived, and sat down to discuss the deal, a $20,800 vehicle turned into an over $28,000 vehicle! They added fees for Nitrogen Tires, Tire/Wheel Prep and a "Happy Package" for over $3000, that they refused to remove. I guess they thought they had a live-one when I walked in. This dealership is S-H-A-D-Y! Hidden fees, dishonesty and lies makes this place one you should avoid! If you don't want to be scammed, STAY AWAY! There are too many other dealerships out there that have integrity. Do yourself a favor and find one, cause this one ain't it!!! read more

Advertisements for Happy Hyundai says they want you to be happy. Employees have said they want our loyalty. To earn my loyalty or happiness you must first have integrity and honesty. Those are definitely 2 qualities you will not find there. From hidden charges that "only the computer knows" to we've done that the past 30 years (not so if you look at old receipts) to expensive practices which place undo expenses on the customer (even more so than the actual warranty states) they are not the place I will ever go again. Fool me once shame on you...fortunately I'm a quick learner and fool me twice shame on me will not happen. Interestingly what comes in the mail today but a letter about litigation against them. Hmmmm..... read more

Called ask about a part he said they had it. Went to pick the part up. Now out of stock. Told him on the phone on the way there. Wow what an inconvenience. read more

They tout 100% transparency and I called to ask how much they are charging over MSRP and they said they didn't and then we went there test drove a car was wanting to make a deal and once we get of the car they mention $3,100 convenience charge which is car washes, oil changes and other bogus BS which is nothing worth an additional $3,100 over MSRP! Let the buyer beware! read more

I gave an honest review of my experience... the review was "anonymous" only to be called the next day requesting that I give 5 stars- They offered to compensate me a tank of gas the next time I went in. (Did not accept the BRIBE). Good to know the level of dishonesty of this place. Unfortunately I paid a huge chunk so I'm going to continue getting service here, but I wouldn't recommend. read more

Concerning: Sales Short story/TLDR: (Keywords: markup and transparency) 1. Happy Hyundai employs a pricing strategy involving markups, despite any claims from staff to the contrary. (Please refer to point #2 for further details.) 2. The "Happy Hyundai Package" offered by this dealership involves markups, and negotiation over this aspect has been required in my experiences over the past 5 years. 3. Despite being a returning customer, there were no special benefits or considerations offered. If they just were transparent to customers about markup this would help their reputation. Long story: Now, to elaborate: The process began with a phone call I made concerning my previous vehicle, which I had recently sold. During this call, I inquired about the 2023 Elantra N and specifically asked about any potential markups. The person I spoke with assured me that their dealership does not engage in markups. Based on this information, I proceeded with the understanding that I would be paying the sticker price, along with taxes, a documentation fee, and optional warranty coverage, if desired. Upon arriving at the dealership to inspect the vehicle, I had a pleasant interaction with Orlanda, who assisted me. He too, informed me that there were no markups involved. While we worked on the numbers to reach a agreeable price for the Elantra N, he eventually sought the input of the sales manager, Emanuel. It was at this point that I was told by sales manager there would be no room for negotiation on the price due to the rarity of the car, and that a markup was indeed applied (About five thousand dollars over msrp). When Emmanuel admitted markup (he literally said it), this revelation was disingenuous considering the dealership's claim of not engaging in markups. I expressed my concern regarding this lack of transparency, and I believe it is essential for the General Manager and owners to address this matter and provide customers with upfront and honest information to avoid wasting anyone's time. I urge Happy Hyundai in Oak Lawn to adopt a more transparent approach with their customers. Engaging in undisclosed markups tarnishes the reputation of the Hyundai brand. For a better experience, I would recommend considering alternative Hyundai dealerships outside the "Happy" network. I got the same Elantra N I wanted at a dealership for a much more fair and transparent price. read more

What a bad experience in this place, they are selling cars with out inspection, and bad condition I was that close to buying a car, but fortunately I took it for I private inspection I did spend money out my own pocket but at the and was worth it. The deal was great I could not believe for a car with such a low mileage, but they where secretly hiding something, the car had a leaking transmission with only 6.000 miles on it. I do not recommend this place stay away, if you don't have the experience on buying cars or have mechanic oriented experience looks elsewhere or they will eat you a live. read more

Castle Hyundai - After inspection of car - Car Dealers Near Me - Oak Lawn, Illinois

After talking with Len Paluch, the service director, my concerns have been rectified. While I am not getting my car serviced at Happy Hyundai I believe that if I call back with any more problems they will be attended to in a timely manner. Len stated that if it is a warranty problem that a loaner car would be provided. Len also stated that it was a new employee that answered my call and she has been re-trained in how to handle the situation read more

Be extremely cautious with this dealer. After purchasing SIX previous autos from Happy Hyundai (dating back to their previous location) I had developed a certain comfort level. I recently took my 2016 Veloster in for service (the auto transmission wasn't shifting smoothly). Service reported back a DCT (dual clutch transmission)replacement was necessary ($4700). In that I assumed this was a power train issue while researching I discovered that at the time of sale 2016 & 2017 Veloster's were part of a settled class action lawsuit regarding failure of the DCT. I met with the Sales Manager (Mr. Ahmad Samra) and asked if it was policy to put cars on their lot that are part of a settled class action lawsuit; Mr. Samra answered quickly (and decisively) "absolutely". I also questioned the ethics of posting the original "sticker" in the car with salespeople referencing it as the "best manufactures warranty available" when the same warranty DOESN'T apply to secondary buyers ( I bought the vehicle used). Mr. Samra insisted the warranty was the same for original and secondary owners (which begs the question "the why aren't you fixing my car?"). Mr. Samra acknowledged six previous loyalty purchases (grudgingly) and offered his card and said he would be amenable to favorable terms if I saw another auto; I did, and emailed him and inquired about pricing (I made no offer, I just questioned what his "favorable" terms would be). That was three days ago and I've received no response. I'm well aware of what "Caveat Emptor" means. I was hoping for a little more (or any) action from the dealer. read more