Best nursing home in the Rochester, NY area hands down.read more

The Maplewood, but they didn't! Be cautious of pretty…read morepackages. When my mom and I toured The Maplewood the social worker explained that they didn't have outside Hospice agencies come in because they (The Maplewood) provided palliative care and handled end of life care for their residence "We have have a palliative team, doctors, nurses...they take care of everything. " Great we thought! Mom moved in. 4 months later my mom was hospitalized and diagnosed with inoperable cancer. She returned to The Maplewood and we clarified with the social worker and staff- would mom need a hospice nurse? NO. Would she have to move rooms when she got close to dying?NO. "We provide palliative care. That's what we do." They reassured my frightened mom that - "You have a palliative team caring for you. We will make sure you're comfortable." 4/6 I get a call from the day nurse, mom who is battling her second bout of pneumonia in 4 weeks is "having a down day. and by the way she is too weak to hold the phone, but she'd like to talk to you, by the way she is confused and she won't take her pills and her antibiotics aren't working and her pneumonia is worse..." My mom decided in January to be a DNR, and she didn't want to go back to the hospital. I told the nurse I was coming (a 7 hour drive) she said good. It's Friday, my mom is dying I think as I drive. When I arrive at midnight my mom is breathing 35times a minute sounding like a washing machine. Her eyes are rolling in their sockets as she involuntarily opens and closes them. I ask her how she is doing and she says "I ache all over". The night nurse enters the room, I tell her my mom's airway needs suctioned and mom needs pain meds. The nurse says to me (a 25 year ICU RN) "Your mom doesn't need to be suctioned and she can't have any pain meds." I said my mom is dying what do you mean she can't have pain meds? I'll stop right here. It only gets worse. The fact is the day nurse, the evening nurse and the social worker all knew my mom had taken a turn and not a one of them thought to tell the doctor or pa. A doctor or pa could have assessed the situation and recognized she was in multisystem organ failure and dying. They then could have modified her care plan and added medications that would maximize comfort. The nurses and social worker with their educational backgrounds should have done something to make sure her palliative needs would be met! It was Friday, they went home. The Maplewood promised my mom comfort care in the end. Her first appropriate end of life pain med was finally was obtained at 0540. She suffered until God finally took her at 0645. No end of life medications were ordered until 530am despite the day nurse and social worker knowing she was declining. How does this happen? They told her over and over that they would take care of her when she was dying! It was her biggest fear. We believed them. We were happy to pay $20,000 out of pocket a month for such inclusive services! Beware!!! They, the staff, smile a lot and sound so reassuring but YOU don't be fooled. If the end is near insist on seeing the care plan. Insist on seeing the med list. Please please educate yourself about end of life care (palliative and hospice). Pain meds, nausea meds, anxiety meds, meds for excessive secretions should all be ordered and a available as needed for a dying DNR patient. These are all meds that maximize comfort. I assumed they took care of this for mom. Friday night at midnight is no time to be begging for comfort care medications. Heaven help the residents who don't have a voice due to dementia, Alzheimer's etc.or don't have an advocate when they are dying. Update:12/14/2018 change is on the way. After extensive investigation, the New York State Department of Health CITED The Maplewood for NOT providing (my mom) adequate Palliative Care. The "last hours" can be as good as the first seven months!

My Mom ( Alice Oswald ) was being cared for over 4 years by the staff at Aaron Manor. Admittedly,…read moreI ( Jonny Angel ) was a bit apprehensive when she arrived there in 2020 & then Covid hit to make matters worse. My trust and appreciation for everyone grew as the years rolled by. I can't say enough good today ( one week after Mom passed away) about my interactions with everyone there. I was in the facility hundreds of times as the initial diagnosis of 6 months to live stretched into 50 plus months ! I can't help but wonder if the professional employees/ caring staff had something to do with her persevering through strokes , COVID , Parkinson's & more. Thank you for all the support , hugs , laughs and tears at the end. The Oswald family and I will never forget the love , care & help provided by Aaron Manor for the entirety of Moms stay . May the " only true God " bless and support you guys in the future. I highly recommend this facility, these services and staff to anyone in a situation like ours. Mom and the family are were filled with gratitude and I'm 100# sure she would have approved of this messages.

We had an end of life situation. She was one of their multiple covid patients. Multiple calls for…read morevideo chats to say goodbye to our mother, mother in law, grandmother and great grandmother were ignored over a 4 day period. I messaged the social worker to ask why and again, there was NO reply. We put a call into the director.....He also didn't respond. 5 people tried to tell their loved ones goodbye as she died alone with nobody there and it all fell on deaf ears. I find this behavior from the social worker all the way up to the director extremely troubled and this family deserved and explanation. Period. I will continue to ask this question until it is answered. Family of Josephine Sackley Richard (son) Richard (grandchild) Alicia (grandchild) Stacy (grandchild) Dylan (great-grandchild)

I absolutely love this place, PFLC is run by Heritage Christian Services. The top agency in the…read morestate in serving children and adults with developmental disabilities.

Touching Hearts at Home staff had been a huge help to our family. The companion staff are willing,…read morecompassionate, experienced and very personable. My dad was resistant initially to having support in the home and now he would like to increase their hours. His mental status has improved due to their social skills and ability to meet him where he's at. The communication with us is excellent. I recommend them very highly.

Top quality care. Staff is very knowledgeable and would highly recommend Burd for all your PT needsread more

My family member has lived here over a year & enjoys it. They have lots of activities for residents…read more& staff is helpful & friendly. Loved one's only complaint is that food is not always to their liking, but they are picky. Any time we have eaten meals there it is good. Staff is responsive to issues & it is a friendly atomosphere.

No problem and no worries. I found a pt job already. I didn't realize this was the same nursing…read morehome I already submitted n application awhile back. Oops was a mistake no problem.

I have gone to the Agape office for three different issues . Each time they have helped me with a…read moreseries of stretches and exercises that has helped me solve the issues. I started having hip problems in Nov and went for help. Tyler listened to my symptoms and began a program of stretches and exercises to me relieve the pain. He was always available via email or a phone call with any questions I had. He has given me a list of home exercise to do to continue my program. The facility is clean, conveniently located with plenty of parking and all the staff is pleasant. I highly recommend them to anyone needing this type of service.

Broke my leg playing hockey a year ago and it's been a long road back. I'm probably one of the few…read morepeople in existence that has LOVED PT but my guy Tyler has been a huge part of that. Great to work with and is a big reason why I still am focused on getting back to playing shape. Thank you

What a wonderful experience! The entire staff was really friendly, professional, and caring. I'm…read moreglad to be a part of something that has helped me in so many ways!