I would highly recommend Mike Kearney. He helped support me while navigating a complex and very…read moreemotional situation with my Mom. He is knowledgeable and compassionate. I will never be able to thank him enough. Amazing human and service.

We are so grateful for the support and advice from Mike Kearney from Senior Care Authority. Our…read moreparents in their 90's went from being independent to needing 24/7 care very quickly. Mike assessed our situation rapidly and aided us in touring the facilities that met Mom and Dad's care needs. With Mike's recommendations we are confident that we have made the right choice for their new home. We highly recommend utilizing this service.

We recently lost our mother who was at Friendly Home Lindsay Place for several months…read more We found it to be the perfect place for her. She was blind and needed extra care. They addressed all her needs The entire staff were incredibly wonderful! We couldn't have asked for better care. Thank you Friendly Home for taking such wonderful care of our mother!

Our mother has been here for several years. We think it's a great place, with caring, hard-working…read morestaff. There is a beautiful courtyard and other outside spaces to enjoy the trees and flowers. Sometimes we bring a picnic and sit at one of the tables outside on a sunny day. There are activities for residents who are more active. It's very clean and tastefully decorated. It's hard to grow old and infirm and dependent on others. It gives us peace of mind to know that she's at the Friendly Home.

When the apartment my parents wanted became available they planned a "normal" three week move from…read moretheir home to Baywinde. However, Mom suffered a stroke and became hospitalized. The need to move my 93 year old father "immediately" became paramount. The staff accelerated the preparation of my parents apartment resulting in a quick and timely move. As a result, while my mother was recovering from her stroke in the hospital, my father had access to the many services and excellent staff resources at Baywinde.

I will start by stating that the majority of the nurses and aides were caring and pleasant, however…read morethere were issues...some worse than others and I won't write about every one of them. My mom was there for a short amount of time on the 'rehab' floor. She sadly passed away at the end of April. The lack of consistency was concerning..the day staff and the night staff did not pass on information. I had raised issues and they would sometimes have no clue what had been told to or asked of the previous shift. The biggest problem was that due to the staff not following WRITTEN requests placed in plain view in my mom's room and MULTIPLE people being spoken to so many times that I cannot count, they lost one of a pair of hearing aids that cost $2000 (they were specialty ones because my mom was totally deaf in one ear. As if losing one wasn't bad enough, the aids she had were no longer made so to replace them both so she had FULL hearing, it would have cost me $2000! I cannot afford that.) The loss occurred in early MARCH and despite MULTIPLE verbal requests, MULTIPLE emails to their staff, including the social worker, medical director AND their administrator SEVERAL times, nothing has been done to address this loss. To make matters even worse (and unbelievable) in the last 2 weeks of her life there, they LOST her denture. Sounds crazy but it's true. That also has never been addressed nor any responsibility taken. The fact that my mom passed is irrelevant. I feel like they ignored it while she was alive as long as they could and now are dismissing it altogether. I have been ignored and outright lied to and dismissed by the staff about these problems. I am sorry that I have to write this review but it is so frustrating when a loss like this is IGNORED. And I have filed a formal complaint with the state.

From the owner: Caring. Vibrant. Vital…read more Fairport Baptist Homes pioneered the household model of 10-12 residents per "neighborhood." You won't find long hallways. No noisy paging systems. No hospital-style nursing stations. Our households are designed with our residents in mind and to offer the comforts you would have in your own home.